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Business Profile

Bike Rentals

Lyft Bikes & Scooters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bike Rentals.

Important information

  • Customer Complaint:
    BBB’s business profile for Lyft Bikes & Scooters was created in August 2020. The BBB recommends users to review the terms of service for Lyft and Citi Bike Bicycle, respectively.

Complaints

This profile includes complaints for Lyft Bikes & Scooters's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lyft Bikes & Scooters has 5 locations, listed below.

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    Customer Complaints Summary

    • 289 total complaints in the last 3 years.
    • 122 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the Citibike app I keep trying to take out a bicycle but it tells me I cannot take out a ride at this time.

    • Initial Complaint

      Date:04/30/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday, April 29, 2025 my husband and I rented bikes from ******** in New York City using their mobile smartphone app. They listed 2 options for rental—- one was deemed the best option for tourists —- a day pass for $25. Another option charged $4.95 for the first half hour of rental and .38 per minute after 30 minutes. We were were planning to take a ride around ******* **** for several hours so we did the math and concluded a day pass was the way to go. We enjoyed our ride (of approximately 4 hours… hardly even a entire “day”) but when we returned the bike to its portal we were both charged an amount in addition to our $25 —- over $70. Turns out with the day pass you were supposed to return the bike every 30 minutes and check out a new one if you did not want to be charged .38 per minute. My husband complained via the app’s online chat to the company that their offer of a Day Pass for $25 was very misleading, unfair and absurd, given that you’d actually save money paying $4.95 and not $25 if you have to pay .38 per minute with both options. They apologized but refuse to refund my husband’s money.

    • Initial Complaint

      Date:04/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see Attached document

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Citibike has suspended my account for no reason. I attempted to unlock a bike and it gave me an error message that I was not able to unlock any bikes at that time. I emailed them to resolve the issue and they are claiming they have issued a suspension for prohibited behavior, including: Defacement, damage, or otherwise repeatedly making bikes, scooters, or stations require repair or become unusable to other riders.Unauthorized manipulation of the Lyft system or your account to improperly reduce the cost of your rides.Presentation of incorrect information during account sign-up, use of your account by someone other than you, or use of multiple accounts.Behavior that is harmful to the Lyft system or other riders.I have never engaged in any of these activities nor have I ever been accused of engaging in these types of activities in any context. I live in ** and sometimes rely on services like citibike and would like access to my account. The last time I took a ride was summer 2024 and there was no abnormal activity. Please advice

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A ******** was taken from my possession on Saturday April 12th. I immediately contacted ******** letting them know my bike was stolen and explaining the situation. They informed me everything was ok and they reset my ******** app and profile so I could use another bike. This made it so i would not have to worry about the last stolen bike being docked to a ******** station before i could use another bike. At this point ******** made it seem as if everything was ok and I had nothing else to worry about with this stolen bike. A day later I get a charge on my ******** app saying I owe $104.52 for this bike ride (the stolen bike). I immediately contacted them to handle the situation. This is when they do a complete 180 and flip everything upside down. They told me I need to find this bike that was stolen from days ago and return it to a ******** station within a week or i will have to pay for a lost bike fee. At this point the bike could be anywhere in the city. Luckily the stolen bike was found and docked to a ******** station on Monday April 14th. I have tried contacting ******** several times and they have wasted a lot of my valued time from April 12th to today, April 17th and have given me NO help. They have wasted my time and energy and have lost ALL trust in me as a ******** yearly membership holder. I have been told people would reach out to me about the case but I have gotten nothing. I am extremely frustrated and disappointed in ********, a service i use almost everyday. All i want is this issue resolved and for this ride of $104.52 to be taken off of my account. I can’t use ******** until this hold is taken off of my account. They are making such a small, very resolvable problem a huge issue and I am done trying to contact them about it. All i want is a solution so I can be relieved of the stress of trying to deal with this whole thing. Thank you for your time.

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June of 2024 I discovered that something was wrong with my ******** account. I tried to take out a bike at (4) different stations over the course of a week and it never worked. I reached out to customer service and eventually learned that my account was suspended. When I asked why that happened they sent me a boilerplate list of possible violations I committed. Not a single reason applied to me. I was puzzled and upset because I would never intentionally do anything to damage a ******** or anything else on the list of violations. I’m a regular bike commuter and I ride my own bike about 98% of the time and got the ******** membership as a backup option and because I wanted to support the ecosystem. I was upset and annoyed that I couldn’t use a ******** but I didn’t know what to do. I bought the annual membership on March 29, 2024 and I was effectively banned for the remaining 8 months. On April 7, 2025 my credit card was automatically charged $239.51 to renew the annual membership. I tried to take out a ******** hoping my suspension had been lifted but I got the same error message as before. Once again I reached out to customer service and asked why I was suspended and they sent me the same list of reasons and could not tell me anything else. They also confirmed my worse fear that I am suspended for life. They refused to review my case. They did agree to refund my credit card and that has happened. Because they charged my card for a membership I couldn’t use I believe I am likely being suspended because of human error. I am being locked out of a integral public transportation system operated by a private vendor that is not accountable to its users.

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle is being utilized with Lyft without my permission. The **** refuse to remove the vehicle though Ive explained I do not agree with the vehicle being utilized for lift. I do not want the liability if something happens. The driver does not have insurance and breaks all Lyft policys Ive provided proof that I own the vehicle and Lyft refuses to remove the vehicle. The vehicle is not supposed to be utilized for ride share, sale, refinance, or trade without my permission. **** refuse to remove the vehicle. The service for Lyft is also horrible I had to download and create an app to drive or ride just to text back and forth with a service rep. ** took 2 hours and they declined to remove the vehicle though Ive stated I do not agree to the terms of Lyft and I am the owner of the vehicle

    • Initial Complaint

      Date:04/12/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** partners with ************* so that Hilton Honors points can be redeemed for cash and pay Lyft rides. on March 10, 2025, I redeemed ****** Hilton Honors points for $100 dollars in Lyft rides. On March 15, 2025, I took a ride with Lyft worth $11.84.On March 15, 2025, I took a ride with Lyft worth $11.99. After this ride, my remaining balance from the $100 Hilton Honors points redemption disappeared. On March 28, 2025, I took a Lyft ride and was charged $17.78 to my Amex Credit Card.On March 29, 2025, I took a Lyft ride and was charged $31.94 to my Amex Credit Card.On April 6, 2025, I took a Lyft ride and was charged $17.99 to my Amex Credit Card.I reached out to Lyft multiple times via text most recently on 4/11/2025, they don't offer any other type of communication or help in their App. I was told once again that I'd receive a response via email, but it never happened.

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lyft restricted my account for taking trips without providing a proper explanation. I have reached out to Lyft on multiple separate occasions and I did not receive a response. I would like Lyft to take a second look at my account.

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lyft restricted my account for taking trips without providing a proper explanation. I have reached out to Lyft on multiple separate occasions, and I did not receive a response. I would like Lyft to take a second look at my account.

    Lyft Bikes & Scooters is NOT a BBB Accredited Business.

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