Complaints

This profile includes complaints for Lyft Bikes & Scooters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lyft Bikes & Scooters

  185 Berry Street San Francisco, CA 94107

• 

  Citi Bike

  5202 3rd Ave Brooklyn, NY 11220-4371

• 

  Nice Ride Minnesota

  2701 36th Avenue South Minneapolis, MN 55406

• 

  Divvy

  30 N La Salle St #1100 Chicago, IL 60602-2590

• 

  CoGo Bike Share

  PO Box 6249 Columbus, OH 43206-0249

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a lyft bike membership (tied to **************************** which entitles riders to discounted ebike rides and free regular bike rides (up to 45 min). I rode a regular bike and returned it after 10 min, confirmed the bike was successfully locked and went on my way. 24 hours later, lyft notified me that my 24 hour ride was complete. I reached out letting them know of the error and they said the system would automatically fix itself and closed the chat. 2 days later with no update - I opened a new case and expressed my concerns. They said that the bike would be found by the Lyft team and the charges fixed (I was charged $108 in error). 3 days later I reached out again as I heard nothing, they then told me that I had 2 days to find the bike (and did not give me access to the GPS/location of the bike) so essentially they tasked me with finding a bike that could be anywhere in ************* 5 days after I had last seen it. I let them know that this ask was impossible and they give no assistance, simply stating that "this is our research protocol". I asked if they could share the location of the bike and they said no they would just charge me $1,200 if I didn't find the bike. I pointed out that the loss of the bike was their fault, not mine, and they stated that it didn't matter because I was the last rider. Finally, my "deadline to find the bike" passed, and they said given it was their fault, they would lower the penalty charges to $250. They charged my card on file $250 without my consent, and I still have the $108 charge from the "ride". I am seeing to have all of this refunded, and would also like to have my annual membership reimbursed as this has been an extremely stressful and frustrating process, in addition to being a financial burden. I have also felt very unsafe being asked to roam the streets of ************* alone seeking a bike as **** recommended I do.

  Business Response

  Date: 10/20/2022

  We are in receipt of the BBB complaint case #********. *************************************** complaint concerning a lost bike fee.
  
  Customer Support has been in correspondence with ************;since 09/23/22 to inform ************;of a missing bike from their rental. Customer Support has reached out to inform ************;that riders are fully responsible for the proper return of their bike at the end of their rental, and that we charge a recovery free for lost bikes as outlined in our Rental Terms of Service.
  
  As we have followed up with ************;and clarified our Terms of Service, we consider this matter resolved.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lyft Bikes & Scooters has a monopoly of Citibikes in ***. Over the last 6 six weeks I have been blocked from using a bike about once a week. On two occasions it showed I had an active ride even though I was blocked from taking a bike out. On one occasion they tried to charge me over $100 for one of these active rides. Ive written many emails and get some responses but none addressing the main issue. They told me they wouldnt charge me as a one time courtesy to me and now its happened again.

  Business Response

  Date: 10/12/2022

  We are in receipt of the BBB complaint case #********. ******************************* complaint concerning service issues.
  
  Customer Support has been in correspondence with *********;since 10/11/22 to inform **** of a missing bike from their rental. Customer Support has reached out to inform *********;that riders are fully responsible for the proper return of their bike at the end of their rental as outlined in our Rental Terms of Service.
  
  As we have followed up with *********;to clarify our Terms of Service, we consider this case resolved.

  Customer Answer

  Date: 10/12/2022

  Better Business Bureau:
  
  I found a telephone number for customer service, called and resolved the issue with their customer service.  The businesss written response here mischaracterized the matter, but the issue has been resolved.  Thank you. 
  
  
  

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past month I've been denied access to my account.I am unable to take out any bikes because there is a hold on my account. I have been give no details as to why there is a hold on my account nor has there been any attempts by citibike to provide any sort of resolution to the problem. I haven't violated any of citibike policies and I am being denied access for no reason at all.

  Business Response

  Date: 10/07/2022

  We are in receipt of BBB Complaint Case #********. **** Bank's complaint concerns the status of ****** bike and scooter rider account.

  **** called in to Support on 10/4/22. Our agents were in correspondence with **** that same day to inform **** that we had found **** to be in violation of our Terms of Service and had deactivated ****** bike and scooter account.
  
  Our agents have since been in correspondence with **** to inform **** that we were able to reactivate ****** bike and scooter account.
  
  As such, we consider this matter resolved.

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Divvy bikes in ******* have become almost impossible to get. Many bike stations only offer electric bikes or scooters for which Divvy charges a fee, even to members. Problem is that 9 of 10 bikes are out of battery because the stations cannot charge. I know that Lyft, the owner of Divvy, can do better because *** has ample supply of bikes, incl normal bikes which I prefer very much. Divvy **************** has deteriorated in quality and availability and its a problem members who are paying an annual fee without being able to rely on bike supply

  Business Response

  Date: 10/04/2022

  We are in receipt of BBB complaint case #******** ******************************* complaint concerning repair issues.

   

  Our agents have emailed *** to inform *** that we have shared this feedback with our operations team, who work to make sure our bikes are regularly serviced and properly rebalanced. 

  
  
  As we have followed up with ***, we consider this matter resolved.
  

  
  

  Customer Answer

  Date: 10/04/2022

  I consider Divvys answer insufficient. There is a serious under supply of functioning bikes and the situation is getting worse by the day. Their answer to this seems to be we forwarded the complaint to our people. Nothing will get done this way. We need an investment into the bike infrastructure in *******, otherwise the service is going to die. 

  Business Response

  Date: 10/06/2022

  We are in receipt of the consumer rebuttal in BBB complaint case #********. ******************************* complaint concerning repair issues.

   

  We have emailed *** to let *** know that this feedback was received and shared with the appropriate team.

   

  As we have followed up with *** to inform *** of this, we consider this matter resolved.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/21/2022, i was in the process of requesting a lyft ride and noticed that my transaction wasnt going through for the trip request. The card that i attempted to add was not on file and the merchant took $34.51 from my account. I didnt authorize them to take the monies from my account and they said i owed that from May 2022, but I was charged from another card ending in **** . That card was on file. I have spoken with the merchant on the refund and they refuse to give me money back. I also have documentation showing that it was taken out below.

  Business Response

  Date: 09/22/2022

  We are in receipt of BBB complaint case #********. *********************************************** complaint concerns charges ****** incurred on May 16th on ******'s Lyft account.
   
  ****** wrote in to Support on 9/21/2022 to report these charges. Our agents have been in correspondence with ****** to inform ****** that the account making the charges was ******'s, and as such, no refund has been issued.
   
  As stated by our Terms of Service, All Charges are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the Lyft Platform, any disruption to the Lyft Platform or Services, or any other reason whatsoever.
   
  As we have followed up with ****** and clarified our Terms of Service, we consider this matter resolved.

  Customer Answer

  Date: 09/22/2022

   
  Complaint: 18056313
  
  I am rejecting this response because: you already charged my card ending in ****. You decided to take funds off my card ending in **** and I didnt authorize the transaction. I will be filing a claim with my bank institution for further action. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/27/2022

  We are in receipt of the consumer rebuttal in BBB complaint case #********. *********************************************** complaint concerns charges ****** incurred on ******'s Lyft account.
   
  As stated in our Terms of Service, "Upon addition of a new payment method or each ride request, Lyft may seek authorization of your selected payment method to verify the payment method, ensure the ride cost will be covered, and protect against unauthorized behavior. The authorization is not a charge, however, it may reduce your available credit by the authorization amount until your banks next processing cycle. Should the amount of our authorization exceed the total funds on deposit in your account, you may be subject to overdraft or NSF charges by the bank issuing your debit or check card. We cannot be held responsible for these charges and are unable to assist you in recovering them from your issuing bank. Check out our *********** to learn more about our use of pre-authorization holds."
   
  As we have further clarified our policy regarding authorization holds, we consider this matter resolved.

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-19-22 I attempted to rent 2 Divvy bikes from a station at ************************* streets in *******.After providing my credit card, the kiosk provides an unlock code. We used the code to unlock the first bike, but could not unlock any others, after trying 3 of 4 other bikes without success, I called the customer service number at 4:28 PM and was told to replace the one bike we had removed, which we did, and then the rep would refund the 2 unlock fees (each $1.09, with tax) and we should then try the entire transaction again. At this point we were extremely frustrated with the whole experience, and decided to walk. We told this to the rep on the call, which was supposedly recorded. A couple of days later I noticed the refunds of the 2x $1.09 on my card, and also charge for $272.50. I once again called customer service and they stated we did not return one of the bikes. Several ensuing calls were made and finally on 9/4 I received an email from ******************************* (Lyft Bikes & Scooters) starting we had not returned a bike within 24 hours and they assessed the charge.Now after several emails back and forth requesting more detailed information, my replies are returned as undeliverable.We can't return a bike we never took out! If the lone bike we did release was not returned, why did they proved the unlock refunds for both? This is absolutely outrageous. PLEASE HELP!

  Business Response

  Date: 09/21/2022

  We are in receipt of the BBB complaint case #********. ******************************* complaint concerning a lost bike fee.
  
  Customer Support has been in correspondence with *************************** since 08/24/22 to inform *************************** of a missing bike from their rental. Customer Support has reached out to inform *************************** that riders are fully responsible for the proper return of their bike at the end of their rental, and that we charge a recovery free for lost bikes as outlined in our Rental Terms of Service.
  
  As we have followed up with *************************** and clarified our Terms of Service, we consider this matter resolved.

  Customer Answer

  Date: 09/21/2022

   
  Complaint: 18018196
  
  I am rejecting this response because:
  

  I cannot return a bike that I never removed! If they would listen to their own recording of the call I made when we were having a problem removing the second bike, they would understand this. If two bikes were not "returned" why did they credit me for two returns?
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/27/2022

  We are in receipt of the BBB complaint case #********. ***************************;complaint concerning a lost bike fee.
  
  Customer support has been in correspondence with ****** to inform ***********;that no further adjustments will be made to this claim in accordance with our Terms of Service.
  
  As we have followed up with Albert and clarified our Terms of Service, we consider this matter resolved.

  Customer Answer

  Date: 10/05/2022

   
  Complaint: 18018196
  
  I am rejecting this response because:
  

  Again, I cannot return a bike that I never removed! If they would listen to their own recording of the call I made when we were having a problem removing the second bike, they would understand this. If two bikes were not "returned" why did they credit me for two returns?
  

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details - September 4th, 2022 - $161.12 USD - **** services (rental)- I borrowed a bike that charges rides per hour. I rode the bike for 5 minutes (12:17 - 12:21). I docked the bike at ****** St & 4th (the closest station to my house). I locked the bike and left. **** claims that the locking did not work and is charging me the full cost of the bike ($161.12). I have disputed this cost as I returned the bike, and heard the closing of the mechanism. I believe **** is trying to scam people. - I have contacted Lyft customer service through the phone and they claim they cannot help as this is handled through an email department only. I have emailed the department over 30 times and the only feedback I received is they will not give me my money back as the bike is missing. I do not know what to do at this point as I should only have been charged the price of the ride (under $10) and I am being charged for the whole bike. Lyft is refusing to refund me even though I returned the bike properly. - Account: ******

  Business Response

  Date: 09/10/2022

  We are in receipt of the BBB complaint case #********. *******************'s complaint concerning a missing bike. 
  
  Customer Support has been in correspondence with ************************;since 09/05/22 to inform ************************;of a missing bike from their rental. Customer Support has reached out to inform ************************;that riders are fully responsible for the proper return of their bike at the end of their rental as outlined in our Rental Terms of Service.
  
  As we have followed up with ************************;to clarify our Terms of Service, we consider this case resolved.

  Customer Answer

  Date: 09/15/2022

   
  Complaint: 17934995
  
  I am rejecting this response because: the bike was returned to the docking station (per customer responsibility). 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/21/2022

  We are in receipt of the BBB complaint case #********. *******************'s complaint concerning a missing bike.

  We have been in correspondence with ************************;to inform ************************;that no further adjustments will be made to this claim in accordance with our Terms of Service.

  As we have followed up with ************************;and clarified our Terms of Service, we consider this matter resolved.

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 17934995
  
  I am rejecting this response because: the business is charging me $250 for the missing bike even though it was returned. They are treating me ask guilty until proven innocent. I returned the bike but I am still being charged. 

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 19th, I had taken a Citi Bike 8 blocks. Upon arriving at the bike station, I tried placing my bike within the dock. The green light was showing up however, the locking mechanism was not engaging with the bike. I had stayed with the bike while I reached out the customer support team. They informed me that they would pause the bike ride and I would not be charged additional charges. Upon receiving this information, I had left the bike as I believed they would take care of it from there. However, someone had come and taken the bike--to my surprise, Lyft/Citi Bike had then charged me for the cost of the replacement bike as someone had come and taken the bike when I left. This bike then did not show up in the system for them and they charged me for the replacement. The reason I am filing this complaint is because I was not informed by anyone that I had to stay with the bike after it was paused or that I would be charged. There was no information provided to me apart from that they would pause this ride. I believe it was a misleading business practice and lack of transparency to the consumers since I was not made aware of what I needed to do apart from leaving the bike in the station that was not working after being told they would pause my ride. This has left me with no money for the month.

  Business Response

  Date: 09/02/2022

  We are in receipt of the BBB complaint case #********. ******************************* complaint concerning a lost bike fee.
  
  Customer Support has been in correspondence with **************************;since 08/20/22 to inform **************************;of a missing bike from their rental. Customer Support has reached out to inform **************************;that riders are fully responsible for the proper return of their bike at the end of their rental, and that we charge a recovery free for lost bikes as outlined in our Rental Terms of Service.
  
  As we have followed up with **************************;and clarified our Terms of Service, we consider this matter resolved.

  Customer Answer

  Date: 09/04/2022

   
  Complaint: 17792046
  
  I am rejecting this response because: There was no notification that I would be charged and the representative said that I could use another bike if needed because they paused my ride. To any general consumer, this would mean leaving the bike that wasnt docking and taking another one. I followed the instructions at the time and then was abruptly charged. The representative information provided to me at the time was very misleading and I do not accept this matter as resolved. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/09/2022

  We are in receipt of the BBB complaint case #********. ******************************* complaint concerning a lost bike fee.

  Our agents have been in correspondence with **************************;to inform **************************;that no further adjustments will be made to this claim in accordance with our Terms of Service.

  As we have followed up with **************************;and clarified our Terms of Service, we consider this matter resolved.

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My membership with Lyft (Capital Bikeshare) spans from June 2017 through the present including ***** rides over ***** miles and 230 hours docked at 129 stations without any events of missing bikes or other incidents of note. On Thursday August 18, 2022, I returned a bike to the docking station after a trip. Once I returned to the docking station, I noticed the app indicated the rental was still in progress despite the green light illuminating and indicating the bike was properly docked. Similar to times when this error occurred in the past, I contacted Capital Bikeshare at **** hours and held a 9-minute-long conversation with ******* who, according to my records and notes, assured me the bike was properly docked and I would not receive any charges for time that *** have gone over. I was satisfied with the resolution of this event and rented another bike and continued my trip. On Friday August 19, 2022, I noticed a charge for $24 pending to my credit card company from Capital Bikeshare and called the company to determine the reason. I spoke with a representative who informed me that the bike confirmed docked by the previous Capital Bikeshare representative is missing from the system and that I am held responsible for it despite docking the bike as I had in my over ***** trips in the past and *******, the previous Lyft representative confirming the bike was properly docked. The representative I spoke with on Friday directly contradicted the previous representative to shift liability from Lyft (Capital Bikeshare). I have reached out to **** numerous times to resolve this issue but have not succeeded. The company is now attempting to erroneously charge me an additional $250 Request # (*********).

  Business Response

  Date: 08/30/2022

  We are in receipt of the BBB complaint case #********. *********************** complaint concerning a lost bike fee.
  
  Customer Support has been in correspondence with ******************* since 08/18/22 to inform *******************;of a missing bike from their rental. Customer Support has reached out to inform ******************* that riders are fully responsible for the proper return of their bike at the end of their rental, and that we charge a recovery free for bikes that go missing from our system as outlined in our Rental Terms of Service.
  
  As we have followed up with *******************;and clarified our Terms of Service, we consider this matter resolved.

  Customer Answer

  Date: 08/31/2022

   
  Complaint: 17757005
  
  I am rejecting this response because: *********** is contradicting the statement provided by its own employee that the bike was properly returned. I have provided notes of the call and the company has not. Furthermore, the company has established of history of contradicting its employees and not properly maintaining its faulty equipment as evidenced in numerous reviews on ************* and other platforms and provided to the BBB.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/01/2022

  We are in receipt of the BBB complaint case #********. *********************** complaint concerning a lost bike fee.

  *******************;rented a bike from us on 08/18/2022, which did not return to our system for over 3 days and is still missing. We charged lost bike fee for the recovery of this missing asset on 08/22/22 in accordance with our Terms of Service.

  No adjustments will be made to this claim, and we consider this matter resolved.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a special day which was free bike with promotion code. They didnt specifically said which bikes to use. My friends and I rode the same bikes and we used the promotion code. It worked on their ends but not me. I contacted **** and they refused to give me the refund and said that I used electrical ***********, i emphasized they did not specifically said which bikes for this promotion code and my friends rode electrical bike as well and used promotion code without any problems. Yet they still refused to honor that! I would like to have a full refund.

  Business Response

  Date: 08/23/2022

  We are in receipt of the BBB complaint case #********. ********************************* complaint concerning a promotional offer.

  ******** wrote in to Support on August 11, 2022 to report a promotion not being applied to a ride. Support was in correspondence with ******** to explain that this ride was not covered by or eligible for this promotion.  
  
  As we have followed up with ****************************;and clarified the terms of this promotion, we consider this matter resolved.

  Customer Answer

  Date: 08/24/2022

   
  Complaint: 17716633
  
  I am rejecting this response because:

   

  The promotion offer DID NOT clearly said 30 minutes or specific bike to use. It said FREE Bikes for 24 hours. If you can see the pictures I attached here on this email. They continue to refuse the full refund due to mistake on their part. My two friends and I rode on the same kind of bike and we rode on the same route and the length of using the bike. They were able to use the promotion code and paid nothing for it while I had to pay for the full usage. We thought it would be a great opportunity to grab that offer but it did not work on my end and I had to paid in full. 

  All I wanted is the full refund, nothing else since it was a promotion offer that I had when I used their bike. 

   

  Sincerely,
  

  
  *****************************

  Business Response

  Date: 08/30/2022

  We are in receipt of the BBB complaint case #********. ********************************* complaint concerning a promotional offer.

  Customer Support has been in correspondence with ****************************;to inform ***************************** that this charge is associated with a valid Citi Bike ride that was not covered by this promotion.

  We consider this matter resolved, as we have followed up with ***************************** and clarified the terms of the promotion.