Reviews

This profile includes reviews for Lyft Bikes & Scooters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lyft Bikes & Scooters has 5 locations, listed below.

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  Lyft Bikes & Scooters

  185 Berry Street San Francisco, CA 94107

• 

  CoGo Bike Share

  PO Box 6249 Columbus, OH 43206-0249

• 

  Citi Bike

  5202 3rd Ave Brooklyn, NY 11220-4371

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  Nice Ride Minnesota

  2701 36th Avenue South Minneapolis, MN 55406

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  Divvy

  30 N La Salle St #1100 Chicago, IL 60602-2590

Review Details

• Review fromLisa E

  Date: 08/05/2023

  1 star
  Beware!!--Lyft and ******** are now one and the same company, and Lyft's acquisition of ******** has been at the expense of ******** users. I was formerly one of ********** biggest proponents; sadly, after my maddening, ********** experience with ********/Lyft, I can never recommend ********, though I fundamentally support the concept of bike sharing for all ***********.After a problem with Lyft which was ENTIRELY on their end (a grayed-out SUBMIT button when I repeatedly tried to go through the mandatory payment verification process), Lyft suspended my access to their car services, disclosing only after extensive effort to obtain elucidation that I had been identified as a 'fraud risk' (I have perfect credit, the idea that I'm a fraud risk is hilarious). Then **** ALSO suspended my ******** account, though my annual account had just renewed. I could never get through to a living person (beyond the basic ******** help line staff) to resolve any of this; I wrote several detailed emails to the customer support email, and repeatedly received unhelpful one-line responses that I suspect were produced by a bot. Beyond the extraordinary frustration of having my account arbitrarily and wrongfully suspended, ******** had been my means of commuting, so this was a serious inconvenience. I recovered; I bought my own bicycle and an e-scooter. However, the retaliatory suspension of my ******** account by **** was shocking, upsetting, and continues to impede my ability to get around the city. I live in a 4th floor ******, and can't always lug my bike or e-scooter down the stairs and bring it with me on the subway if headed to the other side of the city. It bodes ill for a company that expels its formerly most loyal customers. Far from being a fraud risk, I was (if I may say so) an excellent ******** citizen* * **** **** *** ****** ** ***** **** *** ****** ** *** ******** ***** * *** ****** **** * ***** ** *** ****** ** * ******** ****** ** *** ******

• Review fromLiandra G

  Date: 08/01/2023

  1 star
  SCAMMERS! At the kiosk, they advertise the bikes cost $1 to unlock and the first 30 minutes are free. Additionally, on **************************************************************************** it states "The Single Ride is just $1 and includes the first 30 minutes of one ride on a classic bike." I made sure to set a timer to avoid any additional charges. When I checked my account, I had multiple small charges which would eventually amount to about $50! How did we go from $1 to $50?! I called customer service and the first gentleman I spoke to, ******, kept repeating the same thing to me: "the websites states... this is the policy... these charges are valid..." Just like another reviewer stated, it sounds like they are reading off a script and offer no real assistance. I requested to speak to a supervisor (which took a lot of convincing) and after being put on hold while ****** "grabbed his supervisor," the call eventually hung up. I immediately called back and began speaking to someone new who was now giving me DIFFERENT information from the first gentleman. He says one of my bike rides was 42 minutes long which is NOT true (like I said, I timed my bike rides). Long story short, this second man I was speaking to ended up hanging up on me! NO ONE THERE HAS ASSISTED ME WITH THIS MATTER! THEY ARE SCAMMERS! I will not stop fighting for my money back!!!

• Review fromMarty W

  Date: 04/13/2023

  1 star
  There are almost NO bikes at locations near ******************. This has gone on for over 1 year. They should lose their license.

• Review fromMarisa B

  Date: 12/16/2022

  1 star
  Citi Bike/Lyft mistakenly charged me almost $200 for a full-price membership instead of the discounted rate I get from my work. Instead of refunding the money as they promised, they simply charged me again for the discounted rate. I had trusted them to refund it and didn't notice they hadn't until a year later, after I'd cancelled the credit card I'd used. Now, they acknowledge that I'm owed a refund, but insist that they can only refund me via that same credit card, which my bank cannot accept. They refuse to use the payment method they accepted for this year's membership fee. My bank says most companies issue a check in these cases. I've spent hours on the phone and emailing with ********* customer service and they keep giving me the same runaround, saying that they've attempted to refund it twice. But attempting is not the same as paying. Now they say that I need to have the bank cancel the charges instead, but they bank won't do that more than 60 days after a card is cancelled. Basically, Citi Bike has stolen that money from me. They'll probably answer with the same bs boilerplate "terms of service" they've used for other complaints here and say they consider the matter resolved. But it's not.

• Review fromBoon N

  Date: 11/14/2022

  1 star
  I have an annual membership and I have been trying to cancel it on their website. There is no way to cancel it on their website despite following instructions on the website's FAQ. I have written multiple times to their customer service and there has been no reply. There is also no customer contact telephone that I can call.This is an unacceptable way to run a business.

• Review fromArjun N.

  Date: 10/07/2022

  1 star
  Worst rental service ever! I was there for Dreamforce had rented a bike through the Lyft app, used it for 20 mins and docked it back after use. Not only did I get charged an exorbitant amount for the bike ride but next day I got charged a lost bike fee. I tried contacting the customer support but theyre all useless and feel like they just go off a script and dont quite respond to the concern or questions being asked. The bike was shown in use and it being docked at another location so not sure how its being claimed its been lost. Id like someone to contact me to reverse the charges and only charge me for the ride that it was actually used for.

• Review fromPolina M

  Date: 10/04/2022

  1 star
  Be ware, this company will charge you up to $1200 if you are unable to secure their bike in the dock, even if you reporting a problem with the docking, and it gets stolen. It is on you, the customer, to find it too. I used the bike for 15 min and wound up with $115 charge because the person i chatted with did not "end my ride" when he was supposed to. Nowhere in the rental agreement it stated that you might get charged that much (it was not even electric bike). It is also states in the rental agreement that you cannot take bike with you in your car, ***** bus, etc. What are you going to do with the bike that you cannot lock and cannot take with???? I was penalized for their broken equipment and they even had the audacity to tell me to go and find it two hours later. Oh, and when i told them that bike got stolen, they extended the days for me to find it?!?!?!?! Customer service is terrible. No phones just emails.

• Review fromMark D

  Date: 09/17/2022

  1 star
  Over the course of four months, **** charged me nearly $400 in parking fines b/c I didnt send pictures adhering to their guidelines. At no point in time did they provide said guidelines or change in guidelines, warning of what was required to avoid fines, or notification that I was being charged repeatedly. When I realized what was happening, I asked for an explanation and refund. They provided little in the way of explanation and wanted to give me a $5 coupon for future rides. After years of using them and for some periods using them daily, Im very disappointed with their customer service and have deleted my account.

• Review fromGreg H

  Date: 09/08/2022

  1 star
  WHY is Lyft Bikes not BBB Accredited! I signed on for the CitiBike 2 week trial and let the annual monthly fee option activate on the 15th day. I had 5 fraudulent charges on my credit card from Lyft the following day. Chase Card immediately suggested to shut down my card and report fraud. BTW, I had no idea that Lyft was connected to CitiBike as the owner. Over five more mistakes within 40 days and tone of them charged me $1500 for a missing bike from one of the occasions. One of the problems: The system keeps the bike rental in use even after you lock into the station. Their customer service has sad process and I was told on numerous occasions by their support that I need to activate on Lyft app not CitiBike app because of a chronic systemic problem with CitiBike App. Of course, the service is more expensive on Lyft app. I am leveraging ******* ****************** and they have been highly responsive but clearly get little to no support for me or other issues. Lyft CitiBike has broken processes and their level one reps can only go so far. They escalated to a second layer support that must be a bot. You cannot contact direct NOR do they have a contact to work out your issues. Just the same useless one liner that states the bike is missing and refers to listed charge referenced in contract. Meanwhile, I found, reported and they confirmed a missing bike. Support had no clue or process what to do!!!! Support took all the information, but never followed up as promised. Like me, another innocent customer was charged. I found the bike, gave all the info to confirm, was told this should offset my missing fees, yet they blew me off 100% instead of taking care of making things right. I mean no one responded after several promises. Just the same one liner template.