We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Programming

Ivy Pay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Programming.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged 4 times instead of 1. A refund was immediately requested. Correspondence over the next 9 days included IVY Pay blaming the bank, my provider, defamed my character by referring to me as confused. They assured me the refund was processed though my bank had no record of it. I am still waiting for $319.

  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/12/2022, I used IVY to charge a client for a session. Two weeks later, the money has not been deposited in my account. I have sent in three support requests. I received an automated reply to the first and waited reasonable amounts of time filing the next two requests to which I have received no response at all. Apparently these complaints are quite common with IVY Pay. Maybe there's a simple reason the deposit has not gone through, but I would have no idea as they simply do not communicate and appear to be content to just keep people's money without explanation. Their behavior is unquestionably unethical. At what point does it become illegal?

  • Initial Complaint

    Date:08/10/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Ivy Pay on 8/2/22 to charge a client $83 for an online psychotherapy visit. Ivy Pay advertises 24 hour transfers of money to my bank account by using their app, however that money never went into my bank account, and Ivy Pay is ignoring my complaints. They did send me one email on 8/5/22, stating they are "working on my issue", but haven't responded since then. The money has been removed from the client's bank account.

  • Initial Complaint

    Date:07/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using Ivy Pay as a payment processor for my business. In January 2022 a client accidentally submitted a fraud claim on $2835 worth of charges as they did not recognize the line item being listed as Ivy rather than my name. The customer then reversed the fraud claim the very next day once it was realized. Amex sent the money back to Ivy in January. Ivy withdrew the funds in question from me and told me it would take several weeks to rectify. I spoke with Amex who asked to speak to Ivy to sort it out, but Ivy Pay refused for unclear reasons. The funds, which my customer paid, never came to me. It has now been over 6 months.Now, Ivy is not responding to any inquiries about this. The last I got any sort of response from them was on April 21st. They have ignored no fewer than 10 emails I have sent to both individuals and their general support account. They do not have a phone number at which they can be reached. I see they have many complaints against them for completely ignoring their clients when there are issues with payments.Bottom line, my customer has paid several thousand dollars. I paid taxes on this income. Ivy seems to be holding the money and unprofessionally making themselves completely unreachable.

  • Initial Complaint

    Date:07/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for IvyPay in 5/22. I have charges over 1k and have not received a dime. My clients all report that they have been charged but I have not received a single deposit. I have contacted them via the app or email over a dozen times and have received no response.

  • Initial Complaint

    Date:07/01/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received my payments from this credit card processing service for over a week. I have submitted multiple requests for support and am no one has gotten back to me.

  • Initial Complaint

    Date:06/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IVYPAY promised to address a client chargeback and I sent them several pieces of proof that this charge was valid. Despite several emails, phone calls, and attempted follow *** on my end, no one has gotten back to me at all. I am now out $150 for their inability to conduct business.

Ivy Pay is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.