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Business Profile

Crowdfunding

Indiegogo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Crowdfunding.

Complaints

This profile includes complaints for Indiegogo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Indiegogo has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Indiegogo

      965 Mission St San Francisco, CA 94103-2921

    • Indiegogo

      2191 S El Camino Real Ste B San Mateo, CA 94403-1831

    Customer Complaints Summary

    • 93 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern:I am writing to dispute a fraudulent charge of $218.00 on my checking account.The charge appears on my statement dated 7/22/2024 and is listed as AC-****** -INST XFER.This charge pertains to a watch winder I pre-ordered on a crowdfunding campaign through Indiegogo. Unfortunately, the campaign has since been suspended by Indiegogo due to fraudulent activity and I never received the product I ordered.Indiegogo has classified this transaction as a "donation," which is inaccurate. My intention was to pre-order a product, not make a charitable contribution.I have already attempted to dispute the charge with ******, who processed the transaction,but they denied my claim based on Indiegogo's categorization. This is a misrepresentation of the transaction's nature.Given the fraudulent nature of the campaign, Indiegogo's suspension of it, the seller's failure to deliver the product despite assurances, and the fact that I never received the product, I request that you investigate this charge and issue a full refund of $218.00 to my account.For your reference, I have attached the following documentation:A copy of my bank statement showing the disputed charge.Screenshot confirming the campaign's suspension.Communication with Indiegogo regarding the issue.A copy of the email I sent to the seller on July 22 and response from ******* ***** from ******************Thank you for your time and attention to this matter.

    • Initial Complaint

      Date:09/17/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contributed $99, plus $62 for shipping, to The Three-In-One Portable ************** campaign on February 27, 2021, based on the promised delivery date of May 21, 2021. However, the campaign owner has failed to fulfill their obligations, did not communicate with backers, and disappeared without delivering the product. Despite my repeated attempts to contact both the campaign owner and Indiegogo, no action has been taken, nor has Indiegogo provided a safe and trustworthy service for contributors like me. I am formally demanding a full refund of the $99 contribution and $62 shipping fee for services that were never rendered. Indiegogo has a responsibility to protect backers from fraudulent campaigns, but they allow many scammers start campaign on their websites without proper vetting.

    • Initial Complaint

      Date:08/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 15, 2024, I contributed to a campaign on Indiegogo in the amount of $269. The campaigner said that the fulfillment of the order will be in May 2024. However, this company has been delaying and delaying and there's no data for distribution of the product they promised. Moreover, the company behind the campaigner appears to be a fraudulent one. I requested a refund in July and the company said for all refunds to go through Indiegogo. When I contacted Indiegogo, they claimed that the deadline for refund has passed and to go through the campaigner company, which I did. The campaigner agreed to issue a refund and requested wire banking information because that's the only way they can issue it. When I didn't receive a refund, they wrote back that they will not be refunding me and will only issue a store credit - keep in mind that this is for an item that doesn't exist. This campaigner is fraudulent and even their website is fake. The product doesn't exist and is not being made in the ***. The address used for the business is also fake. Indiegogo is refusing to issue a refund and take responsibility for allowing a fraudulent company to campaign on their website. **********************

    • Initial Complaint

      Date:07/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid money for crowdfunded item.Not getting updates, everything is incredibly late and they will not provide a refund.

    • Initial Complaint

      Date:07/17/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have raised over $15,000 via Indiegogo and the funds were supposed to be disbursed around June 21 2024. The funds have been withheld and they have offered me no explanation about where my funds are, why they are being withheld, and they have ignored my emails for over a week now. My business is suffering because they are withholding my funds which has halted my post-production process for my film and caused hardship on my employees.

    • Initial Complaint

      Date:06/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two carbon fiber mountain bikes on Indiegogo.com on April 29, 2022. In May 2023, they announced on Indiegogo that they would be issuing refunds. For the past 13 months, I have reached out to Luup-X and/or Indiegogo trying to get the refund that was promised. No one as ever respond to my emails or 50+ letters I have mailed. I really need help in order to get the refund. Any help you could provide would be appreciated!Attached - posting of refund, proof of purchase (bank screenshot), copy of letter and the 52 names I mailed the letter too (no response from the letter back in September 2023). Thanks again!

    • Initial Complaint

      Date:05/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a $27 T1 ATomahawk Professional Digital Tape Measure over a year ago. It was in back order. They finally claimed to have sent it but I never received it. I tried contacted them for my product but communication has stopped

    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Indiegogo is not following their policy of refunding projects that were failed frauds, see my complaint against *********************** who scammed people out of $300,000 and Indiegogo is not helping their customers get their money back nor doing anything about his blatant scam.

    • Initial Complaint

      Date:04/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this device (An oral care product by Oenklen) through Indigogo online. I charged it to my Citi credit card. The device came, and I used it one time. Obviously, I expected it to work on a regular basis but this one only worked ONE time filtering the tap water to ozinated water. IE - I certainly expected it to work!!! It came with a notice to use the ** for instructions - but the ** does not work. Attached are screenshots of the ** not working as well. I am frustrated with this and not able to reach this company through any other means. I appreciate your help in helping me return this/get a refund.

    • Initial Complaint

      Date:03/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction was August 19th, 2019. The amount paid was $200.00 USD. The company we supposed to have our product delivered January 2020 but has been prolonged due to the pandemic. The nature if the dispute is the company has finally got units for the factory and are selling them to new customers as opposed to those of us that prepaid in advance for their startup. They've been selling the products that we're supposed to receive and are selling them to new customers. We helped start their business and we're supposed to be first to receive, yet the company keeps telling us to wait.They have not tried to resolve the issue. They just keep pushing our shipments back more and more telling us to wait. They've been advertising on ******* as well as pushing their website across different platforms. All we want is what we paid for years ago and not have to be delayed.

    Indiegogo is NOT a BBB Accredited Business.

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