Complaints

This profile includes complaints for Indiegogo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Indiegogo has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Indiegogo

  965 Mission St San Francisco, CA 94103-2921

• 

  Indiegogo

  2191 S El Camino Real Ste B San Mateo, CA 94403-1831

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  INDIEGOGO is brighter than the **** ****** District Attorney ********************* and her staff seek to provide equal justice for all involved in the criminal justice system by prosecuting criminal offenders, seeking justice for victims, working with the community to prevent crime, supporting alternatives to prison for those suffering from mental health and addiction issues and protecting public safety. For more information about our work, My experience with indiegogo is beyond anything in this galaxy. They have the most amazing caring customer service agents. They have 100% ***** made products. You know that ******* products are known for quality, value, and integrity. The no questions asked refund policy is stellar and shipping is 2nd day air without the extra fees. Indiegogo protects us against scams like for example from these two companies: ENGWE and RELEE. All the extra profits go to support the ********** INICEF, and building chinas high tech naval fleet. I feel safer already while living in ********. The extra funds goes into the wonderful ******* presidents pocket so he can live his most authentic life - the best life ever. I recommend indiegogo and all the ******* products for sale a 5 stars.I have never been taken advantage of from ENGWE and RELEE from the indiegogo platform. I am in love with this whole arrangement and collaboration between ******* companies and indiegogo that is bigger than all the companies in the Silicon Valley.

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a steam cleaner from indiegogo for $209.00. Then got a email saying it was a contribution. I requested a refund they promised and I never gotten it back.

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* ever !! SCAM ************* ever. Gave me the run around for 9 weeks now and hasnt stop. Engwe bike and Relee helmet wont give give me a refund when I have screenshots of the charges. Indiegogo would rather make their commissions from these 2 *************** than to help A *** citizen Date of experience: September 25, 2022

• Initial Complaint

  Date:09/23/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Indiegogo is a haven for mainland ******* to gather and sell made in ***** for *****. Junk. Indiegogo looks the other way because they make commission on these sales. Indiegogo is supposed to be a crowd funding program, but yet it is a dream for mainland ******* to gather and sell junk to the ******** public. I have been taken advantage of twice so far from these companies that indiegogo made legitimate. On the platform one can never find the campaign owners name and contact information. I think someone should check into indiegogos business practice. Indiegogo has a platform that is like a W** DREAM for mainland *******. Indiegogo is supposed to be a crowd funding program, but yet it is a dream for mainland ******* to gather and sell junk to the ********* .Even when these campaign owners reaches their goal at 100%, or keeps asking for more donations usually making the campaigns go to more than 400%. Who keeps the extra earned money? Indiegogo and the mainland ******* campaign owners. I think someone should check into indiegogos business practice. Indiegogo has a platform that is like a W** DREAM for mainland *******. Look at the site, it is almost like indiegogo made the site for clandestine activities to be legitimate for mainland ******* to peddle their products. Without the indiegogos platform, these mainland ******* scammers would have no place to sell to *********. - They pollute the water and the air.- They make replica of designer clothes.- They steal ********* intellectual property.- The make plastic rice to sell for consumption - 90% of fentanyl come from ***** to the **** and ******.

• Initial Complaint

  Date:09/18/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Indiegogo and Engwe are partners inIndiegogo and Engwe are partners inIndiegogo and Engwe are partners in crime Yikes bad scam from ***** to *******. I spoke with the sheriffs **** and they told me that indiegogo encourages and harbor scam to take place since most of their merchants are located in mainland *****. I have tried for over two months to get a refund by emailing the company with no success. Their discussion forum is a place where individuals will bully you on the behalf of indiegogo N the merchant, ENGWE. The local sheriffs department told that these companies are rarely help responsible for their fraud. The ******** attorney generals office is closely with me to get my $1700.00 return to me. Good luck, right? emails sent to either party will keep your head spinning while giving so many sites to go to for a refund, it is a joke. ***** is now the scammers ofhe world with their sophistication and leaves ******* in the dust. ***** pollutes our planet, they produce plastic rice for consumption, they make fake designer clothes an fake accessories, they lie and are hustling criminals, indiegogo is a perfect storm for criminal activities and money laundering, and they even have a exact replica of the USAs Apple store selling fake Apple products. I am 200% against buying anything from *****. After I paid I saw the bike was made in *****, I decide to pull the plug. Ha, I am still pulling. I cant believe so man national ******* come to the *** to spy and steal our intellectual property under the disguise of students going to school. Disgusting/I am a true MAGA

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ran a crowd-funding campaign through Indiegogo for a Burning Man Honorarium project: Consumption. The majority of the funds received were high-dollar donations from close friends. Indiegogo held the funds for 30-days, then reversed the transactions, even after donors responded to queries from Indiegogo about their contributions. Indiegogo has not responded to my inquiries about this, nor do they have any way to contact them except through their website. I would like the contributions processed, and the value of those contributions added back to my campaign total.OR I would like the remainder of the funds processed sent, and the campaign removed from the Indiegogo site as the total raised does not at all reflect the funds we actually raised. Campaign: Consumption - a Burning Man 2022 Sculpture - '$'*********************************** - Project Lead

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both indiegogo and Engwe are both 21st century. They are incompetent and unscrupulous and egregiously ignorant. I have been asking for a full refund since mid-June weekly and yet I am still owed that money of over $1700. ***** IS THE NEW ******* WHEN IT COMEA TO scams. Be careful here because they will make you run circles and have TERRIBLE CUSTOMER SERVICE. I have the ******** attorneys generals office on notice until when the detectives completed their finding for illegal activities. THEY ARE SO NEGLIGENT ANS IGNORANT unless they get your money within 5 minutes after you pledge to whatever PERKS. THE ***** SAYS THAT I WILL GET THE REFUND TODAY, well that is a lie

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Indiegogo is covering up got their customer. thousands of people did not receive their phone, nor did they receive the refunds Indiegogo is deleing relevant comments on the public board. and blocking people on their site from contacting other backers a

• Initial Complaint

  Date:09/03/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2019, I contributed to an Indiegogo project (https://www.indiegogo.com/projects/lily-the-1st-smart-speaker-that-teaches-chinese/x/10752838#/). However, it was later revealed to be a scam, which Indiegogo acknowledges. I submitted a request for a refund. I received an email from Indiegogo which claimed they refunded me to a Chase card ending in ****. However, that is not my account. I have also done my due diligence and made multiple calls to Chase, which confirms that I have never held any account (open or closed) matching that description. Although I have communicated to Indiegogo that they have refunded the money to the wrong person, they refuse to take any action on their part to attempt to resolve this and ensure that the refund arrives back to me.

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Indiegogo to back the Odin: The Ultimate Gaming Handheld on March 13th, 2022 for around $271 (I don't remember the exact amount due to converting the currency from ********* Dollar to USD). The merchant for this campaign kept moving the goalposts, stating that the Odin Lite (the model I purchase) would be delivered in the summer, then the end of July, then end of August, and now by the end of September. After the goalposts were moved multiple times and no actual guarantee that I would actually get the unit, I requested the merchant of the campaign to refund me, which they did. The merchant sent the funds to Indiegogo who would handle the refund. I placed the refund request on August 22nd, 2022.However, the checking and debit card that I placed this order under is no longer active and is closed. I requested Indiegogo multiple times to please send another form of a refund (a check) because of this. Indiegogo informed me that they have to refund it to the original payment method and to contact my bank. I called my bank three separate times and they told me that they would be outright refusing the refund due to a closed account and the refund would bounce back to Indiegogo. I told Indiegogo this on four separate occasions, that my bank would not be able to get me my refund due to it bouncing, and Indiegogo told me there's nothing they can do about it.I was able to put a claim for this purchase through my closed bank account, but the resolution is pending, and I may still not be able to recover my refund.