Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background check done by checkr. Said my licence is suspended to which it's not. So door dash fired me. I asked them to fix it and they have not. Its now defamation of character. I purchased a drivers abstract and have sent proof to them and they still refuse to fix it.

  

  Business Response

  Date: 01/13/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22793718
  
  I am rejecting this response because:
    I Have been contacted by you multiple times to no avail. Only response ill accept is the fixing if the report. 
  Sincerely,
  
  ****** **********

  

  Business Response

  Date: 01/31/2025

  Thank you for reaching out to us.
  We have completed our reinvestigation of the disputed information and have revised the information contained in your original report. 
  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.
  
  Please contact us if you have any questions. Thank you for your patience during this process.
  
  

• Initial Complaint

  Date:01/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. I paid them a lot of money to perform an employment background check for me. They took my money, said they completed the background check, yet didn't provide me with any information. I reached out to customer service, and they just blew me off. There are so many other good companies doing similar work, please use one of them instead.

  

  Business Response

  Date: 01/06/2025

  
  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  
  

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  checkr background has falsely reported on my record and will not fix it because of this i lost my job.

  

  Business Response

  Date: 01/06/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:01/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to have something pop up through the 3 credits bureaus about criminal record. I have disclosed a court document that states the facts that it is expunged and over 10yrs ago. so I am asking that you can help me get this removed from my credit and a couple of thing that **** did that was also related.

  

  Business Response

  Date: 01/06/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address issues with the handling of my background check report. Checkr has failed to comply with its obligations under the Fair Credit Reporting Act (FCRA) and Florida consumer protection laws.Key Issues:Excessive Delays: My background check report has been pending for over six months and canceled four times Why? "problems with my withdrawing my consent in the past" an issue that was clarified already, they even have ran and completed reports for the same company after that, and keep bring up this issue every time just to delay the report cancel it and have me go back to the employer in circles over and over again for no reason.Failure to Provide Documentation: Despite my several written requests, I have not received copies I requested of my past background reports and the consent forms related to them I requested via email.They respond with links to a none existing candidate portal that never works and refuse to email me the information (if you are lucky to get an answer)Unresponsiveness: My repeated phone calls, emails, and written requests for clarification have been ignored, preventing me from disputing errors or resolving the matter.Unprofessionalism: despite all this reports being canceled last year they canceled my report and still provided information to Lyft with out completing my report."Notice of any adverse actions related to the reports." DO NOT EXIST FOR THEM.Their failures have caused significant inconvenience and harm, including income lost, job opportunities and emotional distress].Resolution Demanded:-To resolve this matter, I demand the following within 3 days of receipt of this email:-A complete copy of my most recent background report for Lyft.Documentation of all my consents related to Lyft.-Immediate completion of the cancelled background report and a clear explanation of the delays and all 4 cancellations in this past 6 months .Regards,******* *****.

  

  Business Response

  Date: 12/18/2024

  It appears that we are already in communication with you via email. If you have any additional questions or need further assistance, please respond to our current email thread.

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22694364
  
  I am rejecting this response because:
  

  You continue to lie about my report status, as shown on my pictures saying its been completed and on your site it still shows cancelled.

   

  You continue to ignore my requests for copies of my past reports and consent documents because if you send them then you would have no way to keep lying and making up excuses to delay my report.

   

  Since july this year you continue to cancel my report because according to you I withdrew my consent and its obvious that you are lying, I dont know what else to do to  let you know that

  "I GIVE LYFT CONSENT" !

   

  On the attachments here i prove 

   

  "I GAVE CONSENT TO LYFT" and YOU KNOW IT."

  YOU CONTINUE TO IGNORE MY RIGHTS AND REQUESTS.

  YOU CONTINUE TO LIE ABOUT MY REPORT STATUS AND MY CONSENT STATUS! 
  

  AND THE DELAYS CONTINUES OVER SIX MONTHS !  AS A RESULT OF YOUR UNPROFESSIONAL AND CARELESS BEHAVIOR...

  Sincerely,
  
  ******* *****

  A VICTIM OF CHECKR ( A COMPANY WITH THE ETHICS OF A SEWER RAT) with all the respect to the rats ?? I am sorry for comparing you with CHECKR.

  

  Business Response

  Date: 12/23/2024

  It appears that we are already in communication with you via email. If you have any additional questions or need further assistance, please respond to our current email thread.
  
  

  Customer Answer

  Date: 12/24/2024

   
  Complaint: 22694364
  
  I am rejecting this response because YOU ARE LYING AND YOU ARE NOT IN COMMMUNICATION WITH ME. 

   

  STOP IGNORING MY REQUESTS! 

  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 12/26/2024

  If you have any additional questions or need further assistance, please respond to our current email thread.
  

• Initial Complaint

  Date:12/06/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have entered all the required information requested of me by checkrz to begin a background report however within minutes of submitting the information it asked me to resubmit my social security number, after triple checking the number I resubmitted it. However once again within minutes it says they were not able to do the background check because something was wrong with my ssn. However they do not mention what was wrong with it at all and now my check is suspended. Using the help report function on their website I reported the error yet I have yet to receive any info or even initial contact from checkr on what or how to fix the issue. I have turned 18 this year and I am trying to get my second job in my life and this is infuriating that I am not able to even get basic info on how to resolve this and their candidate support is only ai automated phone calls, which is to be unfortunatly expected from a company that uses AI to do background checks, an extremely important part of the hiring process that has commonly faced problems.

  

  Business Response

  Date: 12/15/2024

  I've verified that your background report is complete and ready to download from the Candidate Portal.
  

  Customer Answer

  Date: 12/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You have a faulty vehicle equiment as a moving violation . This was a non moving violation , I have passed multiple background checks with checkr when I lived in **** and you guys can check that it never came up on my driving record as a moving violation in **** , Please take this off my report , it was a fix it ticket over a headlight bulb that was out and I had to pay a fine . Its a non moving violation, failure to remove this will make me get a consumer right attorney in the state of ********** to get this corrected the legal way .

  

  Business Response

  Date: 12/15/2024

  Records displayed on your Motor Vehicle Record (MVR) come directly from the states **************************** (DMV). Paying off fines and tickets or otherwise satisfying a court and/or state *************************** (***) penalty does not always result in the removal of the associated record from your MVR. As long as the record remains on your DMV record, it will be included on your MVR and may be taken into consideration by the company you applied with.
  
  Checkr is not involved in any hiring decisions. The company you applied with independently determines which records it takes into consideration for employment or engagement based on its own requirements. Questions about *** assessments or final decisions to employ or engage can only be answered by the company you have applied with.
  
  If you believe something is inaccurate on your report, you can file a dispute by logging in to the Candidate Portal or submitting a request through our ************

• Initial Complaint

  Date:12/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr is the background service that employers use to do background checks. Indeed and Zip Recruiter employers use Checkr as their means for obtaining information about a potential hire. After applying at several locations, Checkr SUSPENDED my application due to a "discrepancy" in their background search. After several attempts to contact them about the specifics of their search, they never responded to my phone calls, nor sent emails to me to contact me. I have been left to try to resolve this "so-called" discrepancy in my background search, yet with no options to validate or verify as to why there is a discrepancy. I am asking to speak to someone at Checkr who can verify and confirm the reason my background check is in "SUSPENDED" status.

  

  Business Response

  Date: 12/05/2024

  Thank you for reaching out. A member of our support team will be in contact with you via email. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 12/06/2024

  Thank you BBB! 

  I was contacted by Checkr and BG check was approved!

  Thank you for being there for us!

  Best,

  ***** ****

  Customer Answer

  Date: 12/09/2024

  Checkr is the background service that employers use to do background checks. Indeed and Zip Recruiter employers use Checkr as their means for obtaining information about a potential hire. After applying at several locations, Checkr SUSPENDED my application due to a "discrepancy" in their background search. After several attempts to contact them about the specifics of their search, they never responded to my phone calls, nor sent emails to me to contact me. I have been left to try to resolve this "so-called" discrepancy in my background search, yet with no options to validate or verify as to why there is a discrepancy. I am asking to speak to someone at Checkr who can verify and confirm the reason my background check is in "SUSPENDED" status

  

  Business Response

  Date: 12/18/2024

  It appears that we are already in communication with you via email. If you have any additional questions or need further assistance, please respond to our current email thread.

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22640451
  
  I am rejecting this response because:
  The business did not respond to the latest email I sent. They have not satisfactorily resolved my issue. They need to update their report to **** and let **** know that I have provided the Social Security information **** was asking for.
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 12/23/2024

  A member of our support team has reached out via email. Please keep an eye on your inbox.

• Initial Complaint

  Date:11/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/30/2024 Checkr provided details of events from 28 and 14 years ago. In the state of Nevada Federal Law credit checks and background checks only go back 7 years. I don't trust this company. They are scammers located in **********. I have seen this company on a few do not use websites online. This is the second time they have done this to me. And from what I see on BBB I'm not the only one. They're a third party using old information. And the companies who are using them are not been fair, therefore I feel it's discrimination. They kept blaming it on the employer, but that can't be true because Nevada only goes back 7 years. I did research on the matter. And that they were wrong to do so. They are negative and not accurate. They are there to get paid. They are not good for helping the public gain employment. Please stop them from running background and credit checks. They're are posers. They're in Kahoot with Door Dash. They asked for my SSN and DL numbers over 5x. I believe they're selling my info to other third party company to get paid more money. They're are making easy money off of me and I don't like it. I'm asking all employers who read this to not use Checkr. They're corrupt and misleading to gain a profit. Thanks please share so everyone is aware

  

  Business Response

  Date: 12/02/2024

  It appears that we are already in communication with you via email. If you have any additional questions or need further assistance, please respond to our current email thread. We are unable to provide direct support via this platform.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CHECKR was recommended by my payroll service. I already informed them of the poor experience. They have Locked in my payment information with no way to delete it. The **** keep stating via the chat that they have submitted an internal request to cancel my account and I will receive an email. But it never happens and of course, there is no confirmation of the conversation or the request. I have requested this 4 times and it is still not cancelled. They are holding my payment information hostage and I am not comfortable with this poorly run company with many bad reviews having this information stored. I did not approve this. It states next to the payment (that I cannot delete) that I will be charged monthly. I should have no other charges, I already paid for the 1 background check and nowhere when signing up did it say this was a monthly service. But I fear they will continue to charge if they have my card on file. I do not trust them and have no intention to use their services again. No one has completed the request. They responded to one email and then ghosted. The only feature they respond to is the robot chat on their website wherein I get conflicting answers and no support. I want my credit card removed and the account deactivated.

  

  Business Response

  Date: 12/02/2024

  Thank you for reaching out. A member of our support team will be in contact with you via email. Please keep an eye on your inbox.