Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working for **** for several years and have a clean record ! They do semi annual backround checks ! They have always done them and I never even knew , always worked not even knowing . Well , last week I couldnt open app to work and found out it was because the company CheckR was taking so long with my check ! Ive worked for the government and it took 2 days ! They finished my driver license check may 14 , so its been almost a month ! I have clean record so I inquire online and get excuses and pass blame but nobody that will tell me problem ! I worked in every courthouse in **************** and they are very efficient ! I could help if I knew what problem was but I just get prewritten Robo responses! I cant work and need money . I should be able to work while this company is being incompetent . Cant believe a company that I dont even work for has this much power ! I am a Vietnam era Veteran and worked for the state of ********! This is a disgrace ! They had a Estimated time of Jan 5 to complete , almost a month , and it passed so now there isnt even a date ! Their incompetence is ruining my life ! No accountability ! Cant even tell me problem which leaves me to believe that is sitting on someones desk while I cant work and pay bills ! I have clean record and need the income ! Thank you

  

  Business Response

  Date: 06/17/2025

  Thank you for reaching out to us.
  I've verified that your background reports are complete and ready to download from the Candidate Portal.
  Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement. If you have any questions about your application or eligibility, please contact the company you applied with directly.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  checkr conducted a background check using my social security number across the *** to find any records associated with me for a job position with circle medical. While the report came back clean for no criminal records, it notes there is records of me being associated with ****** texas. I have never lived or been associated with that area, so my social security number being associated there is possible fraud. I want to know the information that was found about me in their search for associating me with ****** tx to be able to report it and protect myself from fraud. They refuse to give me the details they found of me at this location. I am entitled to this information through the freedom of information act and through my rights on the Fair Credit reporting act. I need the administration to contact me and furnish the information that the found. reference number ********, ****** customer service no last name or further information provided, 06/05/2025, 9:48 am EST

  

  Business Response

  Date: 06/17/2025

  Thank you for reaching out with your inquiry. We take your concern for why certain areas were searched on the background check seriously.
  Based on the request of the company you have applied to partner with, we may search counties where you currently live or that may be associated with your address history. These searches may include available and legally reportable records associated with your name, date of birth, and other available personal identifying information.
  Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement. If you have any questions about your application or eligibility, please contact the company you applied with directly.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23428469
  
  I am rejecting this response because: I have attempted serval times to reach out directly to your company about the inaccurate information to be told nothing can be done about it hence why I have had to open this complaint. 

  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/18/2025

  Thank you for reaching out with your inquiry. We take your concern for why certain areas were searched on the background check seriously.
  Based on the request of the company you have applied to partner with, we may search counties where you currently live or that may be associated with your address history. These searches may include available and legally reportable records associated with your name, date of birth, and other available personal identifying information.
  Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement. If you have any questions about your application or eligibility, please contact the company you applied with directly.
  If you believe any records on your report are inaccurate or should not be reportable, you can file a dispute by logging in to the Candidate Portal or submitting a request through our ************ We are unable to provide direct support via this platform.

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23428469
  
  I am rejecting this response because:
  
  all I want to know is what was found in ***** was is my name my phone number was it an address what was it so I can have it deleted and prevent any identity theft. Do you understand ?

  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/25/2025

  If you have any questions about your application or eligibility, please contact the company you applied with directly.
  If you believe any records on your report are inaccurate or should not be reportable, you can file a dispute by logging in to the Candidate Portal or submitting a request through our ************ We are unable to provide direct support via this platform.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23428469
  
  I am rejecting this response because: the response has nothing to do with my question
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/27/2025

  Thank you for reaching out with your inquiry. We take your concern for why certain areas were searched on the background check seriously.
  Based on the request of the company you have applied to partner with, we may search counties where you currently live or that may be associated with your address history. These searches may include available and legally reportable records associated with your name, date of birth, and other available personal identifying information.
  Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement. If you have any questions about your application or eligibility, please contact the company you applied with directly.
  If you believe any records on your report are inaccurate or should not be reportable, you can file a dispute by logging in to the Candidate Portal or submitting a request through our ************ We are unable to provide direct support via this platform.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** ******, and I was deactivated from ******** in January 2025 due to a temporary suspension of my driver's license. The suspension was caused by a delay in completing traffic school which has long since been resolved. My license has been valid and active since shortly after that incident. I submitted multiple disputes through Checkr and contacted ******** as well, providing clear proof that my license is now valid. However, I continue to receive automated responses saying that my account will remain deactivated. Both companies told me that no new background check can be run, and I've been given no opportunity to have my updated driving status fairly considered.I am not disputing the original background check - I fully understand why I was deactivated at the time. I'm simply asking for a new background check now that my license is valid. This is preventing me from returning to a job I relied on, even though I've met all the requirements to do so.I'm hoping that BBB can help me escalate this issue and receive a fair review based on my current status. I'm happy to provide documentation again if needed. Thank you, ***** ****** ************ ********************

  

  Business Response

  Date: 06/17/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against:Checkr, Inc.1 ************************************************************************************************************** ************************************** ?Complainant:**** D ***** ****************************************** ******************** ************ ?Complaint Summary:I am filing this complaint against Checkr, Inc. due to an unreasonable delay in the processing of a background check required for work with *********************** My background check has been pending for over two weeks, preventing me from accessing the **** platform and earning income.Despite reaching out to Checkr via the applicant portal and other contact methods, I have received no meaningful updates, no explanation for the delay, and no estimated timeline for resolution. This has caused serious financial hardship, including difficulty paying rent and other ************* a background check agency, Checkr is obligated under the Fair Credit Reporting Act (FCRA) to process reports in a timely, fair, and transparent manner. In this case, the delay without explanation may represent a failure in procedural fairness and responsible business practices.?Resolution Sought:1.A full explanation of the reason for the delay;2.Immediate completion and delivery of the background check;3.Improvements in applicant communication and transparency during pending reviews;4.Accountability for undue harm caused by procedural failure.

  

  Business Response

  Date: 06/17/2025

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!
  
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date Started was May 13th 2025. Checkr has been delaying my background report to be completed, based on their AI System that's not operating right, causing me to be deactivated with **** Driver losing lots of money by the day. I have tried all I can reaching out to ********************* and **********************. **** claim there's no action they can do to Escalate and have no control over Checkr time frame. It's been 6 years I worked with **** Driver and I have one of the Highest driving Statuses with one of the best records. **** does not have an Attorney nor Person to follow up with Checkr when these issues happen, causes me to have extreme distress, extreme lose wages and struggling to pay on to BIG responsibilities i relies on with **** Pay. Just purchased a $50,000 car 48 month plan to pay off and this happens right after not to long. After filling out Checkr complaint form, Checkr returned a AI Response to my email that's prewritten, just to tell ************* else with same issue, I have to wait for their system.. Checkr claims there is Delays in ******* States because of backed up ************** which i don't live in neither States. Also, I have never had this issue being forced offline deactivated over the last 6 years during an updated background check. Moreless, I have a clean Criminal History and nothing new in my life on my background with any Court System. I'm ready to file a Law Suit against **** & Checkr for Extreme Distress, Extreme Lose Wages and Checkr AI System Mishandling my background check. By the way, Checkr System is not being run by a person, it's a AI System that no one is looking into, neither ****/Checkr Company with these issues...PLease Help and Point me in right direction, I am so tired and losing my mind trying to get help and back to driving making my income..

  

  Business Response

  Date: 06/17/2025

  Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the report has not been able to complete within the average time expectations.
  We have verified that your background check is proceeding normally. Due to court delays and closures throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts. Please note, there continue to be delays as clerks and representatives make their way through extensive backlogs and other requests. 
  Please also note that based on the request of the company you have applied to work with, we may search counties where you currently live or that may be associated with your address history, and those counties may or may not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 
  We assure you that we are doing everything we can to obtain the necessary records and complete your background check. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the company you applied with to reach out to you with their decision.
  Thank you for your patience.
  

• Initial Complaint

  Date:06/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Checkr, Inc. Support Team,I am writing to formally express my deep frustration and concern regarding your failure to process my background check for over a year. This prolonged inaction has had a direct and negative impact on my ability to earn income, as it has prevented me from being approved to drive on the Lyft platform.Despite repeated attempts to resolve this matter and provide any necessary documentation, there has been no progress. I have received no clear explanation as to why the background check remains incomplete, nor have I been given a timeline or resolution. This is not only unacceptable but has now reached the point of becoming a barrier to my livelihood.Checkrs delay has hindered my ability to access a legitimate work opportunity and participate in the gig economy, a right that should not be obstructed without just cause. I am requesting immediate action to complete my background screening, or at the very least, provide a detailed explanation as to what is preventing the process from moving forward.

  

  Business Response

  Date: 06/17/2025

  Thank you for reaching out to us.
  I've verified that your background reports are complete and ready to download from the Candidate Portal.
  Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement. If you have any questions about your application or eligibility, please contact the company you applied with directly.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a doordash employee. Checkr did a background check on my driving record and pulled up four violations. Two from 2023 and two from 2024. Each was a ticket for going 5mph over the posted speed limit (55 in a 50). I didn't fight the tickets because I didn't feel like dealing with the hassle, as they weren't reckless driving nor points on my license. After their check, turns out my DoorDash is now locked because they consider me a risk... yes, a risk for going 5mph over the speed limit. Now, my means of making money is on a half over two tickets from 2023, and the more recent two of a minor (if you could even call them that) violations.

  

  Business Response

  Date: 06/17/2025

  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.
  
  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.
  
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.

  Thank you for your patience during this process.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr has 2 things that clearly states "pending" on my report so they have found me guilty before a judge. They also have things on my report that are over 7 years old. I've been out of work for to this negligence for 30 days at $150/day.

  

  Business Response

  Date: 06/17/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

  Customer Answer

  Date: 06/18/2025

  They haven't solved anything and that's exactly what they always say but it never happens.  So I would like to proceed farther please and thank you. 

  

  Business Response

  Date: 06/18/2025

  It appears that we are already in communication with you via email. If you have any additional questions or need further assistance, please respond to our current email thread. We are unable to provide direct support via this platform.

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23387518
  
  I am rejecting this response because: they cost me 3 different jobs by putting "Pending" issues on background check.  What if the charges are dropped, which they will be.  Then Checkr has put false info on my background report and I want compensated.  No More No Less!!
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 06/25/2025

  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.
  
  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.
  

  Customer Answer

  Date: 06/26/2025

  Checkr has 3 different background checks on me They can't even fix their own mess up. 

  Customer Answer

  Date: 06/27/2025

  Wrongful arrest/ police brutality

  *******************************************

  No I'm not satisfied!! The inaccurate part is the 2 okmulgee country resist and obstruction will be dismissed.  I've lost 3 jobs because of this bull!! Most people don't even work one,  but I lost 3. No I'm NOT satisfied.  I'll tell you what here's the video of an officer abusing his authority.  Over a failure to maintain. 

  

  Business Response

  Date: 06/27/2025

  If you have any additional questions or need further assistance, please respond to our current email thread. We are unable to provide direct support via this platform. 

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23387518
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, I am in-between jobs at the moment. I have been a dasher in the past, 6 months prior. And I've reactivated my card and account. I started dashing 5/21 and I've been dashing everyday at sometime and I've accumulated around 80 dollars in 7 days. Not much but I'm in need of it. As of today I'm not able to access My account due to ********************** imposing a "Block" into my account until they finish the process of a background check, So tell me why was i able to go to 20+ people's house and get 100% deliveries/completion to not be able to access my account. ******** does completion bonus and job deliveries for a 30 day period (from current day). So it's estimated they will complete 6/6/25. How am I supposed to continue working for a company that doesn't see they are using a terrible system. If you aren't cleared you aren't cleared. "You don't get a job for a bank, start messing with the money and people's accounts, and then you get properly cleared." Doesn't work that way.

  

  Business Response

  Date: 06/17/2025

  Thank you for reaching out to us.
  I've verified that your background reports are complete and ready to download from the Candidate Portal.
  Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement. If you have any questions about your application or eligibility, please contact the company you applied with directly.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March they started reporting that I had a violent conviction and this is an untrue statement. At this point it has cost me four jobs and they did not correct it even though I have followed all of their avenues to have it corrected. I have gone through the process twice of not only asking it corrected but also appealed it twice. I have called and spoke with chat many times. At this point they are fully aware and are causing me damage with a false report and slander.

  

  Business Response

  Date: 05/27/2025

  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.