Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is reporting inaccurate criminal charges on my report. I submitted documents as proof that came directly from the courts and they refused to remove.

  

  Business Response

  Date: 11/21/2022

  Thank you for reaching out.

  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  

  
  

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my MVR report for **** has cleared and my criminal portion should take almost a month with no update

  

  Business Response

  Date: 11/21/2022

  Thank you for reaching out. Wed be happy to provide some clarity. 
  
  
  We're experiencing a delay in completing your background check due to recent changes across ***************** that limit the public availability of court record information. With more restrictions around public records, the background check process requires more time to complete, sometimes resulting in long delays. Checkr, as well as other background check providers, are being affected by these changes. 
  
  
  We are working hard to complete your background check as soon as possible. Once it completes, the company you applied with will be able to access your report. To get the latest status on your background check, please visit the Candidate Portal.
  
  
  Thank you for your continued patience.

  Customer Answer

  Date: 11/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr does background checks on almost all major businesses (Uber, Amazon, Target, etc).. They illegally have an AI doing them without human supervision that is (unsurprisingly) sending out fake, false, and unasked for reports, also highly illegal. The staff and "support" are extremely rude and when calling they repeatedly try to get you to do things that will absolutely make the problems get worse, like turning off all your capacity to have backgrounds run through Checkr when much of the time they are the only ones who can do them for any given company. They laugh over the phone while people's lives are destroyed, like mine, who had been hars at work 5 years for a company that they work with, their system sent out a flawed background to my company and now I have no income. They have stolen ***** from my income the past few weeks, ***** im hospital panic attack visits and subsequent psychiatrist visits, and ***** in late repair costs that would have been far cheaper than if my income had been stolen. Your support "employee" *******, who is WORSE than a robot or some outsourced dingbat, also LIED to me as I have official documentation that my company didnt ASK for a background check, but that's what she claimed. Your company is full of ***holes and one of the biggest ones is the *** owner of the whole company, I guess the attitude really is top-down.*************************** is the biggest fraud, building a "utopian, fast, and correct background checker" -- it's none of those things. *************************** is just another greasy dirtbag who profits on people's misery and doesn't actually care if his software functions properly. He won't, either, because he thinks with his chaga latte in his hand at the top of his SF tower that somehow he is above the law, or morality. Someone should shut this company down, its not borderline illegal it is *illegal* and at this point far too often doing life-threatening things to people illegally.

  

  Business Response

  Date: 11/21/2022

  Thank you for reaching out. 

  As part of the sign-up process when you applied to work with a company, the company collected your consent to run background reports before they ordered a report from Checkr and before Checkr completed any background reports about you. If you would like more information about the consent you agreed to related to the background reports youre referencing, please reach out directly to those companies. This includes if you are looking to obtain copies of the consent initially provided.

  Additionally, DoorDash requested Checkr to run a new background report as part of its continuous trust and safety process.  We suggest that you reach out to DoorDash about your consent to run background reports or engagement with DoorDash.

  Last, a member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been forced to use this company, Checkr, twice now in my life. And each time they fall so far from what they state the turnaround time will be for the background check they provide. First, I did it with ****, and they told me it would only take a week, and it ended up taking six weeks. Now here I am again with Uber, forced to use checkr , and it said, oh, we will have your background check in 3 to 5 business *********** I am @ four weeks later again, still waiting. Companies should be fined for false advertising or for not delivering their service and the time that they state. You know when we tell the company that were going to pay a certain bill on a certain date and if we dont, we get fined. There are consequences. What are the consequences for this company? NOTHING. Its so unfair. And to make matters worse, its like theyre completely aware that they have horrible turnaround tones bec if u call their #, as theres a recording that tells you that you cant ask for representative to ask about your background check. It says that they wont have any information. It says you cant email because no ones gonna have any information. You cant chat on the website with a human because theyre gonna tell you that theres no information. Theres no reason for such a long way, theres no courthouses with any type of long waiting times Ive already checked. Its just a horrible company with horrible business practices and it ***** that theyre getting away with it.

  

  Business Response

  Date: 11/17/2022

  We're experiencing a delay in completing your background check due to recent changes across ***************** that limit the public availability of court record information. With more restrictions around public records, the background check process requires more time to complete, sometimes resulting in long delays. Checkr, as well as other background check providers, are being affected by these changes. 

  Please also understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any ***********.

  We are working hard to complete your background check as soon as possible. Once it completes, the company you applied with will be able to access your report. To get the latest status on your background check, please visit the Candidate Portal.

• Initial Complaint

  Date:11/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to get on with Uber for the past three months and they do background checks with Chekr which is the company Im filling the complaint about. Theyve been nothing but a nuisance. They have my zip code off by one digit.My zip is ***** and they have ***** which Im sure is causing this unprecedented wait time and I feel like no progress is being made and theirs no way to talk to a actual person to fix this. Uber is the one that sends the info to them and they have my info correctly so that points to someone in checkr who made the typo thats causing this absurd wait time. No way to contact them. Theirs hundreds of threads online of how bad they are at their job! How are they still in business? How is the well being of people put in the hands of this highly unprofessional company. I need this fixed. And theirs no one to talk to. Uber is waiting on them.

  

  Business Response

  Date: 11/14/2022

  Thank you for reaching out.

  Checkr runs background checks based off of the information submitted by you or the company you applied with. As a result, we are unable to change the submitted information. If your zip code is incorrect on your report, please contact Uber directly so that they can update the information or request a new report if needed. 

  As for your Uber report, it's in the final stage of completing county searches. The *** is currently Nov 23, 2022. Please note that this is only an estimated completion date. We cannot guarantee when a report will complete. While most reports do complete in 3 to 7 business days, some can take longer depending on the counties and courts being searched.

  If you'd like to receive a copy of your report once it completes, please visit our Candidate Portal to request one.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon it is running my background check with Checkr, and it's been ridiculous, first was on hold because of an ** issue I've submitted the photo twice and they sent an email twice saying that the document uploaded was unrelated, I filed a ticket and now they are saying their is an issue with my SSN so they didn't say anything about the ** but now is SSN, I've seen so many issues with this company, they should get real people on chat or on the phone to solve the issues that candidates have with their service since they are impacting our economy

  

  Business Response

  Date: 11/09/2022

  Thank you for reaching out. Our apologies for any confusion. We've verified that your Amazon background report is complete and ready to download from the Candidate Portal. A Summary of Your Rights Under the Fair Credit Reporting Act can be located here: https://files.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf
  
  
  The company you applied with has access to your completed report. If you have any questions about your application or eligibility, please contact the company you applied with directly.

  Customer Answer

  Date: 11/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Thursday I reached out to Checkr as I was trying to drive for Grubhub again. When I reapplied, ******* told me that I had to go through Checkr to refute that I am still not eligible to drive for them again. I haven't had any tickets or accidents in the last 4 and a half years so there's no reason why I shouldn't be able to come back aboard now. Nevertheless, they told me that the process starts with "refutuing" it via the Checkr portal. When I logged in my completed background check with ******* was no longer available for me to refute it through as it has been more than a year old so I contacted them to let them know that I need access to it. I made it very clear to the girl that I spoke to at Checkr (they recorded the conversation and I guarantee if they pull it up you'll see that what I'm saying is true) that was only in regards to *******. I also mentioned to her that the only thing I can think of that would be an issue is my 4 and a half year old open container ticket could still be considered a major violation with *******. Please note that that is entirely different from me refuting the accuracy of my background check and saying that I didn't really have an open container ticket on the reported date and time. Checkr wound up contacting almost every company that I've ever applied for with them informing them that I am disputing the accuracy of my background check which I never was. Furthermore when I made it ******* clear that it was only in reference to *******, why on Earth would they contact all these other companies? They got me locked out of Uber and cost me at least 500 dollars so far. Uber is my full time job. I called and emailed Checkr on Friday telling them to fix this and still have not heard a response. I'm still locked out of my account. They owe me 150 dollars for every continuing day that I'm locked out so as of today they owe me 650 dollars for preventing me from being able to work. Thank you for the help and understanding.

  

  Business Response

  Date: 11/08/2022

  Thank you for reaching out.
  Our apologies for any confusion. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of and the reinvestigation process. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18370844
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

   

  Correct me if I'm wrong but I don't see any response listed at all. It is true that Checkr eventually contacted Uber and I was able to log in and work again but I was prevented from doing my full time job for 4 and a half days because of them so I feel like 650 dollars (150 a day) is appropriate compensation. I appreciate the understanding. Thanks. 

  Customer Answer

  Date: 11/15/2022

  I know that BBB themselves do not provide compensation. It's Checkr that needs to compensate me for money lost after they unjustly prevented me from being able to work for a whole weekend plus. The just reponse from Checkr is to send me at least 650 dollars because I lost at least this much money due to an egregious error on their part.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/26/22 Checkr run a background for Uber.I did not get a full clearance of my background check despite of my spotless background of criminal and driving. Instead my Uber account is deactivated and created many aliases by messing up name.I want Checkr to remove all the aliases Checkr created and just put my old and new names. Checkr is so messed up it contaminated the candidate it is being served with very poor service.

  

  Business Response

  Date: 11/08/2022

  Thank you for reaching back out. 

  Please let us know exactly which aliases you would like us to review for removal or if you would like us to review all aliases for removal. 

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,

  
  
  *************************************

  Acceptable Alias from old drivers license only:

   

  First Name: ***************

  Middle Name: Haspela 

  Last Name: *****

  

  Business Response

  Date: 11/09/2022

  Thank you for your reply.
  
  
  We removed the alias name(s) as requested. If you would like to verify the removal of alias name(s) please visit our Candidate Portal to review the changes. 
  
  
  A Summary of Your Rights Under the Fair Credit Reporting Act can be located here.
  
  
  

  Customer Answer

  Date: 11/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr has charged my credit card for a background check for an employee candidate, which they were unable and refused to run for me due to a technicality, and officially cancelled on their side. A month after cancellation, their automated system charged my card anyway, as someone did not do their job to take it out of the queue. They have stated that they will not reverse the charge. I have emailed and called to no avail. You cannot charge someone's credit card for a service you did not provide. This will be a slam dunk at Mastercard to reverse it, but I feel this company needs to learn from this mistake and change their system so it is not charging people erroneously. At the very least, they should have admitted they made a mistake and taken care of reversing the charge immediately, like any other legitimate company in the US. I would have ordered more background checks from this company if I hadn't been taken advantage of, but not now that they have committed fraud. Please see all attachments. There should be six.

  

  Business Response

  Date: 11/10/2022

  Thank you for reaching out. 

  We will be reviewing the charge you received to determine the root cause and prevent this from re-occurring. A credit for the amount paid has already been submitted for approval and a support agent will reach out with alternative options.

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18369277
  
  I am rejecting this response because: I was told by the support agents today that they were only giving me a "credit" to my Checkr account to use towards future purchases. I am asking for a full refund to my credit card, as I believe that is the honest and correct remedy for this situation. I believe they have used the language "credit" to further postpone the correction of this account. Credit should not be confused with "refund" or "reversal" of charge. Thank you for your help in getting this resolved. I look forward to accepting the solution in the future. 
  
  Sincerely,
  ***** Spearman 
  

  

  Business Response

  Date: 11/11/2022

  Thank you for your reply, 

  On 11/8 a Checkr support agent reached out to confirm a credit was submitted and notified this customer they had the option of receiving the funds by check. These are the options we have available as we are not able to reverse the charge.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot get a number or representative to assist. I used to drive for uber eats and wanted to do it again. A few months ago i didn't renew my acct and therefore it expired. I added my car and insurance to ubers app but im unable to get the background going with checker. I don't have a current one pending and when i enter info it said nothing is on file. Of course it's not on file ??, i simply would like to get someone who knows how to do this simple thing on the phone to help get this going. Uber chat box is useless they day contact ******************************** is useless no one does ************** can't get anyone on the phone

  

  Business Response

  Date: 11/07/2022

  Thank you for reaching out. 

  Unfortunately, Checkr cannot process personal requests for new background reports. All requests for new reports must come from the company you applied with. Please reach out to them directly and ask for a new report to be ordered on your behalf. Its possible that the company you applied with hasnt yet submitted a request for your background check. You can contact Uber here for additional assistance: 
  https://help.uber.com/driving-and-delivering