Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They report past ten yrs of background past 20 yrs on some cases. Causing loss of job or pre employment.

  

  Business Response

  Date: 10/27/2022

  Thank you for reaching out.
  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10, 2022. I received an email from Checkr my background check is complete and on the same day I started back working with Uber Eats. But on 10/17/22 my account has been deactivated and **** said Checkr is still conducting my background check.When I looked at my account Checkr put my last name as my first name and my 1st name as has my last and middle name and again I was told they have not received a reply from ************ Judiciary the department that issue clearance for driving abstract.Checkr is playing games with or sabotaging my background check.I called up Uber but I told to talk to Checkr. I sent emails to Checkr several times and I got a response that it will take 2 days to get from ************ Judiciary of my driving history. But because Checkr messed up my name as stated above, I wont have a clearance. The irony is, Checkr cleared my criminal record with my correct name but messed up my names with my driving abstract history.The background check conducted 9/26/22 and labeled suspended in Checkr candidate portal.Checkr has to issue me clearance because both my criminal & driving abstract history are spotless.

  

  Business Response

  Date: 10/28/2022

  Thank you for reaching out.

  We were unable to retrieve your Motor Vehicle Record (MVR) from ******* DMV, which is not uncommon. Your name has been updated on your report and we are making another attempt to retrieve your MVR using the information on your drivers license. Please keep in mind that it generally takes around 2 business days to receive this information from ******* DMV.
  
  

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for over a week for a background check to be completed for Lyft. The estimated completion date changed twice. I have gotten a background check run recently for another purpose it only took 3 days something is seriously wrong here. I honestly feel like Checkr isn't been honest about these reports. Why can't we get a response from a real person?

  

  Business Response

  Date: 10/24/2022

  Thank you for reaching out.
  
  The ETA is only an estimated completion date. We cannot guarantee when a report will complete. While most reports do complete in 3 to 7 business days, some can take longer depending on the counties and courts being searched.
   
  Your background check appears to be proceeding normally; we are just still waiting for search results to be returned.
   
  Thank you for your patience!

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incorrect information reported.

  

  Business Response

  Date: 10/18/2022

  Thank you for reaching out.
  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  

• Initial Complaint

  Date:10/14/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Check, **** collected personal data from me for background check and contracting purposes with ***** ****. Checkr, Inc. has been unable to complete my background check within a reasonable period. I've contacted Checkr, Inc. numerous times without success. I lost trust in Checkr, Inc. services. I am now concerned about my personal data security while in Checkr's possession. I've provided them with a copy of my driver's license and wish to know if there have been any data breaches I should know about. I look forward to hearing from Checkr, Inc.

  

  Business Response

  Date: 10/14/2022

  Thank you for reaching out.

  Our Privacy Policy contains details on how we secure data received through Checkrs products and services, including how we protect both candidate and client information. For example, we implement administrative, technical, and physical safeguards to protect the information we obtain through our products and services. This includes encryption of information as well as authentication safeguards. We retain personally identifiable information only as long as reasonably necessary to provide our services and as otherwise required for legal compliance purposes. Information we retain *** include your drivers license or social security number, and we retain such information to process background checks, respond to consumer requests to access background checks conducted about them, or as otherwise required by law.With regard to our encryption methods, Checkr transmits data over public networks using strong encryption. This includes data transmitted between Checkr clients and the Checkr service. Checkr supports the latest recommended secure cipher suites to encrypt all traffic in transit, including use of TLS 1.2 protocols, AES256 encryption, and SHA2 signatures, as supported by the clients. Checkr encrypts data in transit and at rest.

  While most reports do complete in 3 to 7 business days, some can take longer depending on the counties and courts being searched.
  
  Your background check appears to be proceeding normally; we are just still waiting for search results to be returned.

   

  Customer Answer

  Date: 10/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company ran my background check a while back and when my license expired they ran it again.As you can see they clearly put the wrong driver's license number in showing up my license is null.CLEARLY THEY CAN'T TELL THE DIFFERENCE BETWEEN THE LETTER C OR G.Haven't been able to do my side gig driving for Uber for over 2 months now because of this. ( Drive for other side gigs...with NO PROBLEM) TRYING TO CONTACT THROUGH CUSTOMERS SUPPORT AS A JOKE SPENT 2 HOURS ON HOLD WAITING FOR THE NEXT CUSTOMER REPRESENTATIVE AND THEN WAS ABRUPTLY DISCONNECTED.SENT AN EMAIL AND A CANNED RESPONSE WAS YOU CAN SEE YOUR BACKGROUND THROUGH TO CANDIDATE PORTAL........ WHICH THEY DID NOTHING TO CHANGE STILL HAS THE WRONG INFORMATION.BY THE AMOUNT OF COMPLAINTS THIS COMPANY HAS RECEIVED I CAN CLEARLY SEE I'M NOT THE ONLY ONE

  

  Business Response

  Date: 10/13/2022

  Thank you for reaching out. 

  Uber ordered a Motor Vehicle Report on 8/2/22 and it completed the same day with a Clear status. 

  Uber provided an updated driver's license number on 8/5/22 and ordered a new report that day. The license number provided was ******** which is why is it showing as Not Found on your report. However, we have since updated your license number to ******** on that same report ordered on 8/5/22 and the license status is showing as Valid. The report status is also showing as Clear. 

  Checkr does not assess the information on your report, make recommendations, or determine a partys requirements regarding employment. If you have questions about the company's decision, please reach out to the company you applied with.

   

• Initial Complaint

  Date:10/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was denied employment from Via driving service due to a. Of us report these buffoons refuse to correct. They pulled some report saying I had failed to pay fines on it record which is not true. Ive passed dozens of background checks recently with the exact same garbage company and this didnt come up at all and they need to get this resolved immediately.

  

  Business Response

  Date: 10/10/2022

  Thank you for reaching out.
  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 10/10/2022

   
  Complaint: 18187390
  
  I am rejecting this response because: they dont do anything but tell me to fix it myself. Its not my job to fix their irregularities. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/11/2022

  Thank you for your reply. 

  Our team is in the process of investigating the potential inaccuracies you reported. 

  Your request will be reviewed and if applicable, we will place a hold on your background check report. Both you and the company you applied with will receive an email confirming that you are disputing information on your background check report. This will also notify the company to hold any final engagement decisions until the reinvestigation is complete. Once the reinvestigation is complete, both you and the company you applied with will be notified by email.

  It is our goal to complete any reinvestigation as soon as possible, however the reinvestigation process can last for up to 30 days. We will provide updates by email and notify you as soon as we have completed the reinvestigation.

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18187390
  
  I am rejecting this response because: they did this one already and then refused to remove the inaccuracies. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/13/2022

  Thank you for your reply. 

  Our team is still in the process of investigating the potential inaccuracies on your report that you have notified us of. They have received the document you provided and will reach out via email with an update once the investigation is complete. 

  Thank you for your continued patience. 

  Customer Answer

  Date: 10/17/2022

   
  Complaint: 18187390
  
  I am rejecting this response because: Ive waited three months now Im done waiting
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from checkr on October 3rd stating my background for Uber in ********, ************** was complete but when I went to the website to see the results it says that my background check is still pending. I called and they said it would be done on the 5th. I went to check today and it has been pushed back. I do not know why checkr would email me saying my background was finished when it is not finished.

  

  Business Response

  Date: 10/06/2022

  Thank you for reaching out. 

  Uber requested a Motor Vehicle Report for you on 10/3/22 and it was completed the same day which is why you received the notification that your report was complete. However, Uber then requested an extended background check on 10/3/22 and that report is still pending. 

  While most reports do complete in 3 to 7 business days, some can take longer depending on the counties and courts being searched.
  
  Your background check is proceeding normally. Once it completes, the company you applied with will be able to access your report. To get the latest status on your background check, please visit the Candidate Portal (http://www.checkr.com/applicant).
  
  

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr was hired to make my background check even tho they cant fix an error that has been informed million times.

  

  Business Response

  Date: 10/06/2022

  Thank you for reaching out. 

  Our apologies for the back and forth. We have generated a new link for you to attempt to verify your Social Security Number (https://candidate.checkr.com/verifications/19f6d713700bf5198af15fac). Please verify your *** within 7 days or the report will suspend again. If the re-entry and verification process does not resolve the *** trace related issue, then unfortunately we are unable to assist further. We are unable to accept documents from candidate's directly for Uber reports with *** trace related issues. They have asked that we redirect candidate's who experience that issue to them directly so that they can advise on next steps. 

   

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18173682
  
  I am rejecting this response because: Doesnt matter how many times I put my ssn, I still get the following message

   

  We were unable to complete your background check with the social security number that you provided. You will need to contact Checkr Support to revise any discrepancies.

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/10/2022

  Thank you for your reply. 

  Unfortunately, the re-entry and verification process does not resolve the *** trace related issue and we are unable to assist further with your report. Please be advised, we are unable to accept documents from candidate's directly for Uber reports with *** trace related issues and **** has asked that we redirect candidate's who experience that issue to Uber directly so that they can advise on next steps. 

  
  

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18173682
  
  I am rejecting this response because:

  All the documentation sent by Uber is correct, the file you have is wrong. The right social security has been provided to you, your result is coming compromised, making this company not being reliable.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/13/2022

  Thank you for your reply. Unfortunately, we are unable to complete your Social Security Number (***) Trace based on the information provided.
  
  
  Checkr is not able to accept *** documentation directly from candidates to resolve the *** Trace-related issues for Uber reports. You will need to reach out to Uber directly to resolve this issue. Uber will be able to assist you regarding the next steps. 

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 18173682
  
  I am rejecting this response because:

  I will answer again, the information provided by Uber is correct, your data base is not updated and is causing the issue. I recommend you to escalate this situation and fix the issue.

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So since Aug 15 2022 yall started running my background check now almost two months later Im still getting the same excuses and not a single straight answer. I have had other companies run a full background check and they had it completed in two to three weeks *** and that was for a driving job with a very well known company, so how does it take yall 2 plus months to complete yalls jobs yall let me know yall can only do 5 requests at a time well Uber eats only wants to see 7 years back witch means yall are just simple taking your sweet time to complete this, yall are a joke why cant you answer very simple straight up questions with an actual answer not sone bs you think Im going to believe. Give me straight up answer or yall need to figure out 7 year search means 7 year criminal search yall might only see one thing within that time line trust me I know I already called the court houses not only did they let me know what yall would see they also let me know there was zero request for my criminal history. Call yalls CEOs ********** helping people get jobs by taking multiple months to complete a criminal background check.Do not respond unless you plan on answering my questions with actual answer or unless you are letting me know yall are a joke and tried looking to far and yall can apologize for being the slowest and least communicative company I have had to deal with. Stop making excuse and trying to tell me some scripted bs. Honestly yall should have to pay out people for lost wages yeah I know we should all *** you why should we waist anymore money on yall your CEOs need to start weighting checks or hopefully yall will get ***d enough and will have to shut down

  

  Business Response

  Date: 10/06/2022

  Thank you for reaching out to Checkr regarding your report. Wed be happy to provide some clarity. 

  We're experiencing a temporary delay in completing your background check due to recent changes in the record keeping policies in the *******************. As of September 2021, changes have been made that limit the public availability of court record information in the *******************. Checkr, as well as other background check providers, is affected by this change. With less information publicly available, the background check process requires more time to complete, sometimes resulting in long delays. 

  Please also understand that different companies have different requirements for what is searched during the background check process. As a result, different reports may experience variance in completion times. Your background check is in the final stage of completing county searches. Once it completes, the company you applied with will be able to access your report. To get the latest status on your background check, please visit the Candidate Portal (http://www.checkr.com/applicant).

  
  Thank you for your continued patience.
  

  
  

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18169636
  
  I am rejecting this response because:

  im not wanting to read anymore scripted responses yall need to take responsibility for yalls s**** **** I have had companys recive my full background in weeks yall are taking months when are yall going to notice yall are doing more farm then good but its all good I will get my own criminal background report and turn it into Uber myself and guess what it wont take a month 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/06/2022

  Thank you for reaching back out. Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the report has not been able to complete within the average time expectations.

  We have verified that your background check is proceeding normally. Due to court delays and closures throughout the country, we are still experiencing delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts.

  As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 

  We assure you that we are doing everything we can to obtain the necessary records and complete your background check. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the company you applied with to reach out to you with their decision.

  Thank you for your patience.