Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to sign back up to be an Uber driver, as I did in the past. Uber informed they needed a background check which would be completed by Checkr. Within the next few days, Checkr came back and stated my license was suspended, which resulted in me not being eligible to begin Uber driving. This is false information. I was recently at the *** when I registered my new car, and my license is active, along with my registration and insurance. (They would not have done so if it wasnt.) I disputed the Checkr information and today I received an email response from Checkr that the information they reported was accurate. Their information or algorithms are inaccurate! This is very frustrating and delays my ability to work and apparently this same issue is occurring repeatedly to many others because Checkr is falsely reporting.

  

  Business Response

  Date: 10/03/2022

  Thank you for reaching out.
  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:10/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uber submitted my background check and Checkr started processing it August 11th, 2022. We are now at October 3rd, 2022 with my background check still pending. I have been unable to work and am not able to keep up with my bills and take care of my 2 year old daughter because of Checkrs delay. I keep being told there are delays at the county court, but yet I was able to receive my background check personally with the same information checkr would see within **************************************************************************** a week tops, which is a full thorough look at my background. Checkr keeps mentioning they will reach out to the researchers or furnishers and I never hear back. I may lose my car . I may not be able to pay rent because of this. It is highly frustrating that checkr is not taking any initiative. I have other friends who submitted their annual background checks and had it back same day. I will be reaching out to the local media about this as well

  

  Business Response

  Date: 10/03/2022

  Thank you for reaching out to Checkr regarding your report. We are truly sorry that your report has not been able to complete within the typical timelines and wed be happy to provide some clarity. 

  We're experiencing a temporary delay in completing your background check due to recent changes in the record keeping policies in the *******************. As of September 2021, changes have been made that limit the public availability of court record information in the *******************. Checkr, as well as other background check providers, is affected by this change. With less information publicly available, the background check process requires more time to complete, sometimes resulting in long delays. 

  We are working hard to complete your background check as soon as possible. Once it completes, the company you applied with will be able to access your report. To get the latest status on your background check, please visit the Candidate Portal (http://www.checkr.com/applicant).

  Thank you for your continued patience.
  

  
  

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm waiting for a background check that was supposed to take 3 days to complete and it's been ************************************************************************************** inquiring on the status of my background check

  

  Business Response

  Date: 10/03/2022

  Thank you for reaching out. Wed be happy to provide some clarity. 
  
  
  We're experiencing a delay in completing your background check due to recent changes across ***************** that limit the public availability of court record information. With more restrictions around public records, the background check process requires more time to complete, sometimes resulting in long delays. Checkr, as well as other background check providers, are being affected by these changes. 
  
  
  We are working hard to complete your background check as soon as possible. Once it completes, the company you applied with will be able to access your report. To get the latest status on your background check, please visit the Candidate Portal.
  
  
  Thank you for your patience.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background check by Checkr not accurate then pending for 6 months causing me not to work in driving job. Need Assistance cant get fixed

  

  Business Response

  Date: 09/29/2022

  Thank you for reaching out.

  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  

  
  

• Initial Complaint

  Date:09/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been providing false information to a potential employer and refuses to update their current information regarding my private and confidential information, even despite a warning that they are in possession of undeniably false claims, resulting in a loss of job and income, and unjustly so to boot. This matter should be taken very seriously as this company hasn't even proven that they are entitled to such information and bold claims to begin with, and should be investigated thoroughly for peddling false information resulting in loss income, and should be solely responsible for that lost income. Included are all of the unmistakable, documented FACTS regarding my legitimate Iowa License as of September 2022. The very same ones this 3rd party, nongovernmental company refused to acknowledge, leading to loss revenue on my behalf. Everything here will be documented for my ******* channel. Thank you.

  

  Business Response

  Date: 09/27/2022

  Thank you for reaching out.

  Currently we only have the ******** license on file as provided to us by Uber Eats. We do not have your **** driver's license on file. Unfortunately, we cannot update your background report until we receive this information.
   
  To help us proceed with your report, please go to the Candidate Portal and upload a photo of your **** driver's license using the following link:
   
  https://candidate.checkr.com/verifications/0ba2ab89b69597201b090723
   
  For security reasons, Checkr is unable to accept documents submitted via email.
   
  Once you have uploaded your driver's license to the Candidate Portal we will review and update your report if applicable.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Checkr for 1) their failure to conduct an accurate background check on me; and 2) their failure to work with me to resolve this issue.In having my information submitted to Checkr, they have told me that the social security number that I provided had problems. They never explained to me what problems such social security had, or what I needed to do to fix it.I have literally no criminal record, no bad credit, nor anything that would prevent me from being able to get any job, but because of Checkr's failure to complete my background check, I am unable to move pass this background check and secure employment. This issue has been looming for almost six months now. Unfortunately, everytime I contact Checkr, they are unable to give me any answers.

  

  Business Response

  Date: 09/27/2022

  Thank you for reaching out.

  We've looked up your background report and can confirm that we are unable to complete your Social Security Number (***) Trace based on the information you provided.
  
  For Uber reports, Checkr is not able to accept *** documentation directly from candidates to resolve the *** Trace-related issue. Please reach out to Uber directly here (https://help.uber.com/driving-and-delivering) to resolve this issue. **** will be able to assist you regarding the next steps.

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 18132746
  
  I am rejecting this response because:

  In trying to address this issue Checkr is referring me to Uber. Uber cannot override any of Checkr's assessments. The problem is solely with Checkr. If they are telling me that they cannot verify something with my social, they need to what that something is so I can address it. I am trying to actively work towards a solution opposed getting ping ponged around. Unfortunately, Checkr has not provided a response that will focus on getting this solution resolved.

   

  Please note, in all of Checkr's responses to me, never have they said that there is something negative in my background (there isn't anything negative).

   

  All I want to do is complete this background check so I can start working. If Checkr cannot complete such background, they need to send it to a company that can so I can complete this and start working!
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/05/2022

  Thank you for your reply. 

  Unfortunately we were unable to complete the *** trace for your Uber report. We tried to resolve the issue when we requested that you verify your *** in April and June of this year. However, the verification did not resolve the issue and the *** trace was not able to complete.

  When this situation occurs, **** has specifically requested that we refer candidates back to them for next steps. We are unable to accept documentation (i.e. *** cards) to complete *** trace related issues for Uber reports. We are sorry for the frustration and back and forth, however Uber will need to be the one to help you with next steps. 

   

   

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began working with this company to perform background checks for potential employees. When they would check the background, I would get a note back that said "Clear" and "Complete" unless there was an issue. What I came to find out is that the ones that say "Clear" are not really clear. The state of PA uses their own system and while Checkr was using their system, they were not providing me with the results. I have to go to the PA system and obtain the results myself. This was NEVER explained to me at the beginning, and Checkr has admitted their wrongdoing in this instance. Furthermore, this only came to light because I was being audited by the state and Checkr was not providing what was required by the state, so when went to them and asked about it, it took a minimum of several weeks for them to tell me how to find this information. Yet, they are also telling me that I should have been looking up the background checks for PA myself!I have documentation of all of this. Most recently, I have been working with a Tier 2 ******** Service agent named *******. He offered to provide me with a report of all of the background checks, so that I can go back and spend hours and hours doing what I was supposedly paying for all along. This report was requested weeks ago, and has yet to be produced.I have also emailed their Vice ********** ****** with no response.I am requesting credit of $2,463.49 which is the total that I have spent on background checks. NOT ONE of these reports is actually complete without me having to go to the state of PA and get the background check myself. This situation has put my business at risk and caused me hours upon hours of additional work. Checkr should also be investiaged as they are selling a product, claiming to check backgrounds but they don't actually know what they are selling, which is causing people of questionable backgrounds to be placed in clients' homes.However,

  

  Business Response

  Date: 10/03/2022

  Thank you for reaching out.

  Checkrs reports only contain information that is considered reportable under the Fair Credit Reporting Act. Checkr provides the ability for our customers to perform a ****************** Police Background Check, but we cannot include it in our reports. Most info can be found in our help center: https://help.checkr.com/hc/en-**/articles/4409020841879-Help-me-understand-************-Access-to-Criminal-History-PATCH- 

  We see that you contacted customer support and connected with an agent that was able to explain this process and how to access PATCH reports.

  We also see that we have issued multiple credits to your account for reports due to the confusion and complaints about the process and product. We are not able to issue a total refund for all services as you were provided the services you requested.

  Customer Answer

  Date: 10/05/2022

   
  Complaint: 18129218
  
  I am rejecting this response because:
  

  I still have not received the credits that were promised to me by Checkr over a month ago. I have also requested a report that was offered by Checkr to demonstrate the background checks they have performed, but that has not been provided.

   

  When I signed up for Checkr, no one explained that I had to basically do the background check myself. The information provided to me did not actually show whether an employee was eligible to work. It was only after a year of service when I was being audited by the state did this come up as an issue. No one at Checkr could actually explain this to me for WEEKS and once someone did explain it, it turned out that they were not actually checking the backgrounds - just pulling a report that was not included in the background checks. I believed all along that I was paying for a service that I was not receiving - AND - as a result of their negligence, I actually sent someone with a horrible criminal background into someone's home because Checkr indicated that their background was CLEAR.

   

  I am attaching the most recent email chain with Checkr, indicating that I have been working with them for over a month on this particular issue with this particular candidate, but this has been going on for several months. I have not received the credits or the reports I have been promised, and I should NOT be paying for background checks that were done in the past, because the information was inaccurate and not what I believed I was paying for. When you hire a background check company, you believe that what they do is check backgrounds and report the results. This isn't what they do at all, and I am again requesting a credit for ALL of the backgrounds that Checkr has performed - because I have to go back and re-check ALL of them since the results that were reported are inaccurate.

   

   

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/10/2022

  Thank you for your reply. 

  We have confirmed that the final credits have been approved and will appear on your final invoice.

  The results provided in the reports were accurate. We provided all information requested in accordance with the Fair Credit Reporting Act. We will not issue additional credits.

  The information requested is currently available in the Checkr dashboard. The additional data requested will be provided as soon as its made available by our data team.

  Customer Answer

  Date: 10/10/2022

   
  Complaint: 18129218
  
  I am rejecting this response because:

   

  You HAVE NOT provided the information that was promised to me. It has been almost two months. You also did not complete the background checks as they were explained to me. And saying that you have "issued a credit" means absolutely nothing, because you have not returned any funds.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/11/2022

  Thank you for the reply.

  The information in our background check reports is displayed in compliance with the Fair Credit Reporting Act. Since June we have provided and walked through the process for activating this information multiple times.

  We have issued credits, however we will not be returning any funds as we provided the information requested in a format that is compliant with the Fair Credit Reporting Act.

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 18129218
  
  I am rejecting this response because:

   

  You offered to provide the correct data in a report two months ago, and have yet to provide this information.

  You promised "credits" that have not been received. What exactly does that mean if you are not returning any funds?

   

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a job through a company called angiservices and checkr is supposed to be running my criminal background check it was scheduled to be completed on September 12th and I still have not received the results or been able to start my job because of my background check not being completed and the information being available I've reached out 3 separate times and they don't have a customer service phone number only email communication

  

  Business Response

  Date: 09/26/2022

  Thank you for reaching out.
  
  We're experiencing a delay in completing your background check due to recent changes across ***************** that limit the public availability of court record information. With more restrictions around public records, the background check process requires more time to complete, sometimes resulting in long delays. Checkr, as well as other background check providers, are being affected by these changes. 
  
  We are working hard to complete your background check as soon as possible. Once it completes, the company you applied with will be able to access your report. To get the latest status on your background check, please visit the Candidate Portal.
  
  Thank you for your continued patience.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my livlihood in August when Checkr made Lyft aware of 2 misdemeanors that were expunged from my record 2 years ago. Worse, they sent **** the original arrest charges, which were thrown out at my court appearance in 2017.I was growing a successful career with ****, and invested $50,000 in a car to join their Black fleet. Now I am reduced to scratching a living doing DoorDash, and borrowing from my parents. Over the past month I have lost approximately $15,000 in income. I feel frustrated and helpless, with no one to speak to at Checkr or Lyft. I had 2 misdemeanors on my record which were expunged 2 years ago, but Checkr reported pre-trial charges that were never supposed to be on my record, and which now will haunt my career forever. I have obtained court documents and sent them to Checkr, with no positive result so far. I hope Checkr will allow me to get back to work soon, I dont think this is fair.

  

  Business Response

  Date: 09/26/2022

  Thank you for reaching out.
  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr has provided false information on my background check and failed to fix the issue since years I have been trying to get them to resolve it. I even gave them my driving record but they did nothing to assist me and it ha affected my employability.

  

  Business Response

  Date: 09/26/2022

  Thank you for reaching out.
  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.