Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its been 3 months for my LYFT background check! And still not approved! I spoke to someone about my UBER and it was completed the next day! And that was submitted 2 months after LYFT

  

  Business Response

  Date: 09/07/2022

  Thank you for reaching out to Checkr regarding your Lyft report. Wed be happy to provide some clarity. 

  We're experiencing a temporary delay in completing your background check due to recent changes in the record keeping policies in the *******************. As of September 2021, changes have been made that limit the public availability of court record information in the *******************. Checkr, as well as other background check providers, is affected by this change. With less information publicly available, the background check process requires more time to complete, sometimes resulting in long delays. 

  Please also understand that as different companies have different requirements during the background check process, turnaround times and results from report to report are not connected.

  We are working hard to complete your background check as soon as possible. Once it completes, the company you applied with will be able to access your report. To get the latest status on your background check, please visit the Candidate Portal (http://www.checkr.com/applicant).

  
  Thank you for your continued patience.
  

  
  

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11, 2022 I visited a collector to received a urine sample so Checkr could run a simple drug test. Instead, the company suspended the test without explanation. According to the company's the help section on their website states that the company or my company require more information. However, this was not indicated at all. Additionally, a Checkr rep stated that the company was simply unable to complete the drug test and I had to order a new one.In the past week, I have done that and by 8/29/22 I had the new one completed. Checkr completed the report 9/1/22 at 1:29pm and suspended that one, too. Again, no explanation. ********* told me over the phone that my case would be escalated, but no action or communication has been forthcoming. Not only that, but the company is refusing phone calls entirely due to "high phone call' rates and end the call before speaking with a representative. I've even attempted to email and submit tickets to no avail.My suspended reports was clearly a mistake and could have been the result of a simple misclick on a computer. However, Checkr refuses to address the problem in a timely manner causing loss wages. I have been out of work going on two weeks now and my bills are due soon. Thanks to Checkr, I cannot return to work even though I'm negative for drugs.

  

  Business Response

  Date: 09/07/2022

  Thank you for reaching out. 

  Our apologies for all the back and forth and confusion with your Suspended reports. 

  Your reports were suspended because we were unable to complete the drug screenings with the information provided by the labs.
  
  The next step would be to contact the company you applied with for more information and/or to have them order a new health check for you. The company that you applied with will decide whether to reorder the check. If the company chooses to reorder the check, a link will be sent to you via email. The link will prompt you to pick a testing site and day to test. Results typically take 2-3 business days to process and once we have received the results, your report will be updated. 

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't been able to drive for Uber, because Checkr has attached *********************************** criminal record to my Background check. Uber will not let me drive until Checkr sends in the correct background check. Im a 21 year vet with a security clearance. I do not have a record.

  

  Business Response

  Date: 09/02/2022

  Thank you for reaching out.

  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  

  
  

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr is giving false and outdated information on my background checks to Uber and DoorDash. I have sent two correspondence requests on their website and called multiple. They have never answered or responded.

  

  Business Response

  Date: 09/02/2022

  Thank you for reaching out.

  We have completed our reinvestigation of the disputed information on your Uber report and have revised the information contained in your original report. 

  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.
  
  Your most recent DoorDash report is from 1/2021 and shows a MD license with a status of VALID. If you believe any records on your DoorDash report are inaccurate or should not be reportable, please let us know by replying to the email you received from us today. 

  Please note that paying off fines and tickets or otherwise satisfying a court and/or state ********** of ***** Vehicle (DMV) penalty does not always result in the removal of the associated record from your ***** Vehicle Record (MVR). As long as a record and/or restriction remains on your DMV record, it will be included on your MVR and may be taken into consideration by the company you applied with.

  In some cases, you may be able to have a record and/or restriction amended or removed from your MVR by contacting your DMV directly. If you have a copy of your updated MVR, you can include it when reaching out to us.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.
  
  

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr has reported to GoPuff that my ** Drivers License has expired, which is true. However, they are not reporting that I have a valid Drivers License through CA even though I can see it listed on my Checkr account. I contacted them about this, they did a reinvestigation and determined that their original report was valid and now I can't access my Checkr account anymore.

  

  Business Response

  Date: 09/02/2022

  Thank you for reaching out. 

  The information reported on your ***** Vehicle Record comes directly from the state's ********** of ***** Vehicles (DMV). The DMVs records show that your drivers license status is:
  
  VALID
  
  We currently have a license from ********** on file. We also list your ** license as your previous license on the Gopuff report. 

  Please be advised that we do not assess the information on your report, make recommendations, or determine a partys requirements regarding employment. If you have questions about their decision, please reach out to the company you applied with.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is *********************************** I have gotten two background checks through the company Checkr. One was initiated on 6/8/22 for Amazon and the other with Aramark which was initiated on 8/10/22. However my background has been pending for three weeks now. I placed my two week notice with my current employer the moment ******* sent me my job offer. I have received two other job offers through two separate companys since June in which my background was completed an cleared through First Advantage and another for my current job in which my background and fingerprints cleared through Fieldprint . I dont understand how my current jobs background company Fieldprint was able to fingerprint me and run my background and drug test all within a 4 day turn around but the job in which Im suppose to start tomorrow 8/31 through Aramark still hasnt came back from this company since June??? I would hate to withdraw my application or they move on with another applicant due to Checkr. How are two other companies able to get what they need and have my background report back in less then a week but Checkr has had my background pending for a total of 3 months for two different companies that use them. There is no live representative to speak with and my employer at Aramark has even tried reaching out but hasnt had any luck. This company should be ashamed to not have someones background check completed and its been pending since June 8th.

  

  Business Response

  Date: 08/31/2022

  Thank you for reaching out to Checkr regarding your report. Wed be happy to provide some clarity. 

  We're experiencing a delay in completing your background checks due to recent changes in the record keeping policies in the *******************. As of September 2021, changes have been made that limit the public availability of court record information in the *******************. Checkr, as well as other background check providers, is affected by this change. With less information publicly available, the background check process requires more time to complete, sometimes resulting in long delays. 

  We are working hard to complete your background checks as soon as possible. Once they complete, the companies you applied with will be able to access your report. To get the latest status on your background checks, please visit the Candidate Portal (http://www.checkr.com/applicant).

  
  Thank you for your continued patience.
  

  
  

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17798490
  
  I am rejecting this response because: This response is being copy and pasted to everyone. You are not looking into my specific background report. It does not take four months to get court records. I contacted the court office in Sacramento county since your company stated to my employer you were awaiting records from them. I was told they do not send out court records to third parties. I was also told they are not delayed in issuing our court documents to the right parties. So this is just something that your company keeps stating yet Ive had two different companies run background checks including a live scan an the turn around was within a week.  No company is this behind except checkr. An after speaking to the court your definitely not waiting on anything from them.
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 09/07/2022

  Thank you for reaching back out. We understand your frustration and sincerely apologize that the reports have not been able to complete within the average time expectations.

  We have verified that your background checks are proceeding normally. Due to court delays and closures throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts. Please note, there continue to be delays as clerks and representatives make their way through extensive backlogs and other requests. 

  Please also note that based on the request of the companies you have applied to work with, we *** search counties where you currently live or that *** be associated with your address history, and those counties *** or *** not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 

  We assure you that we are doing everything we can to obtain the necessary records and complete your background checks. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the companies you applied with to reach out to you with their decision.
  

  Thank you for your continued patience.
  

  
  

• Initial Complaint

  Date:08/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To **************** Re Investagation Team Please explain to me how did a record that is 20 years old all of a sudden appear on my checkr background report. I have had several background checks from the company requested and not once was this item on my report. To make this situation even worse, this item does not belong to me. How is checkr retrieving information on consumers. If my SSN is being use, surely this egregious error shouldn't have appeared on my report. This have cause a pause in my employment and has cause me to lose wages. This very unacceptable of this company. I understand their are several lawsuit that or pending in courts against checkr in reference to the bad reporting which is causing consumers jobs. Please beaware that plans are in motion to have this issue escalated even further. This situation has caused a lot of emotion stress to me.

  

  Business Response

  Date: 08/31/2022

  Thank you for reaching out.

  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  

  
  

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have pending background checks for both Lyft and Uber. The Uber background check was submitted mid april, and the Lyft one was submitted back in June. Like many other's here filing complains, there's been zero communication other than the general vague answers, and I've lost out on a massive amount of wages so much so that I can't pay any of my bills. Not sure what to do at this point other than pursue legal options. They say there's some sort of backlog at the court level but I don't buy it, I believe they're having staffing issues and can do the work in a timely fashion. Either way this is unacceptable!!

  

  Business Response

  Date: 08/29/2022

  Thank you for reaching out to Checkr regarding your reports. Wed be happy to provide some clarity. 

  We're experiencing delays in completing your background checks due to recent changes in the record keeping policies in the *******************. As of September 2021, changes have been made that limit the public availability of court record information in the *******************. Checkr, as well as other background check providers, is affected by this change. With less information publicly available, the background check process requires more time to complete, sometimes resulting in long delays. 

  We are working hard to complete your background checks as soon as possible. Once it completes, the companies you applied with will be able to access your report. To get the latest status on your background checks, please visit the Candidate Portal (http://www.checkr.com/applicant).

  Thank you for your continued patience.
  
  

  
  

• Initial Complaint

  Date:08/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a teacher/real estate agent. Who has had several background checks in life. I work Doordash part time and was deactivated because of CHeckr for creating a whole false list of items that were not me. Recently I received a message from CHECKR that showed a lot of false information from DUI to fines, I don't drink and I am highly upset that a company was able to add false information without my consent. I have attached the first document where shipt did a background check in March 25, 2022 and I had three small minor traffic violations, and doordash did a recent check with pages on pages of violations that did not consist of me, how were they able to create such false identification? How can the information be deleted. My name is my livelyhood and I need all these negative remarks deleted. I could add more attachments but these documents don't end. Please fix my record!

  

  Business Response

  Date: 08/29/2022

  Thank you for reaching out.
  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17783023
  
  I am rejecting this response because: No one has contacted me and the number keeps you on hold.  Also, I am unable to work my current job or apply for another one.  *********** is fraud and action needs to be taken against them!
  
  Sincerely,
  
  ************************************

  

  Business Response

  Date: 09/02/2022

  Thank you for your reply.

  At this time we do not have any updates, and if we require any additional information from you, we'll contact you immediately.Legally, Checkr, *** has 30 days to complete a reinvestigation; however, it is our goal to complete this process sooner. Please be patient as the reinvestigation is finalized, as no update will be available until it is complete. Once the reinvestigation of the disputed report is complete, both you and the company you applied with will be notified via email.

  Thank you for your patience. 

• Initial Complaint

  Date:08/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 24, 2022 (after working for Uber for two days) I noticed that the driving record had a suspended CDL. Being that I was already working, I disputed it because I have never had a CDL. On 8/25/2022 my account was no longer active and when I reached reviewed everything **** said that checkr has disqualified me. But checkr states that the decision is up to the employer. I dont see how this company can say they are accurate when I dont have a CDL and confirmed with my local dmv.

  

  Business Response

  Date: 08/26/2022

  Thank you for reaching out. 

  Our apologies for any confusion this may have caused. We received your request to withdraw your dispute today (8/26). Please be advised that it can take up to 7 business days for your dispute withdrawal to be finalized. Thank you for your patience.