Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 24th I signed the consent for checker to do a background cbackground. I am in desperate need, and that is why I applied to do this work. I had been on medical leave, i had to move in a hurry,to a place that is a $1000 more expensive a month, and cant afford the bare necessities in life with the recent changes, changes made because I thought I would be able to work and supplement my income. Almost 3 months later and they still have not provided my background check. I get the same generic response about covid and court hours due to covid which is no longer the issue. I need them to complete my background check so that I can work.

  

  Business Response

  Date: 08/24/2022

  Thank you for reaching out to Checkr regarding your report.
  
  
  We're experiencing delays in completing your background check due to recent changes across ***************** that limit the public availability of court record information. With more restrictions around public records, the background check process requires more time to complete, sometimes resulting in long delays. Checkr, as well as other background check providers, are being affected by these changes. 
  
  
  We are working hard to complete your background check as soon as possible. Once it completes, the company you applied with will be able to access your report. To get the latest status on your background check, please visit the Candidate Portal.
  
  
  Thank you for your continued patience.

  Customer Answer

  Date: 08/24/2022

   
  Complaint: 17759190
  
  I am rejecting this response because:
  This is the same generic  Response you give everyone and that you have been giving me for 3 months now.. It doesn't take that long as I said in another complaint where they wouldn't allow me to reject your answer I've contacted the courts and know they aren't backed up I asked them the process and it is quite simple.. You have caught me to lose out I'm making so much money in a time where I could barely afford to buy a roll of toilet paper . You are causing me to have charges for late fees, bank fees,  and a hard hit to my credit.  If it were you waiting to be able to work would you deal with this? Would this be acceptable? I think not!!!

   

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/26/2022

  Thank you for your reply. 

  We sincerely apologize that your report has been delayed for this long. Please understand that the process for an individual to request their own records is not reflective of the process a ************************** such as Checkr, is required to follow when requesting records.

  Based on the request of the company you have applied to partner with, we *** search counties where you currently live or that *** be associated with your address history. These searches *** include available and legally reportable records associated with your name, date of birth, and other available personal identifying information.
  

  As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 
  We assure you that we are doing everything we can to obtain the necessary records and complete your background check. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the company you applied with to reach out to you with their decision.
  
  

   

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has had my background check for over a year and a half now. I applied to a company that uses Checkr for background checks back in late 2020/early 2021. My application never made it through the background check at Checkr. I reached out and never heard a response. I let it go because I had gotten another job, and went off to Basic Training for the ************* Im back now, Im the **** Reserves, and am looking for a side job. Today, I applied to the same company, thinking that with it being over a year now I can try again with no hassle. Nope, Checkr STILL has my same background check from that long ago as pending, and wont let me even view or contact them regarding this. I emailed and am still awaiting a response. These guys are truly horrendous.

  

  Business Response

  Date: 08/24/2022

  Thank you for reaching out. We have located your report for DoorDash. Your report was created on 12/24/2020 and completed the same day. 
  
  You will receive a separate email with a PDF copy of your report to the email address associated with your report. If you dont see the requested report in your inbox, please check your spam folder. 

  We aren't able to process requests for new background reports directly from candidates. If you would like a new background check, please reach out to the company you applied with and ask them to order a report.If you believe that something is inaccurate on your report, please let us know what is inaccurate and why. Please be specific.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr has not reported my current Driver's License status to Doordash, leaving me unable to start work with Doordash. I have spoke with the manager ****** whose stated the update would be sent to doordash and it never was. This has been going on for months now as I just spoke to a doordash representative yesterday who advised my current Driver's license is still reporting as suspended when its been in good standing.The only reason why it got suspended in the first place was because a parking ticket was sent to my old address and i didn't know. Since then it has been paid off and I am in good standing.I have suffered loss of income as I have been waiting for this to be updated. I've been waiting on Checkr to update this for well over 5 months now and still no help. They even failed to notify doordash that my license is not suspended. I had an awful experience with this whole process.

  

  Business Response

  Date: 08/18/2022

  Thank you for reaching out. The information reported on your ***** Vehicle Record comes directly from the state's ********** of ***** Vehicles (DMV). The DMVs records show that your drivers license status is "Valid." We currently have a license from PA on file for your DoorDash report. 

  DoorDash has complete access to all reports they have ordered from Checkr, no matter the date or status.

  If you believe that something is inaccurate on your report, please let us know exactly what is inaccurate and why. Please be specific.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr **** got me fired from Uber a year ago over a mistake on a background report. **** a year later and only with the help of ************************************ was I able to get a copy and get this corrected by them.They have refused to share this with Uber to clear my status, they also never informed Uber the report was in dispute.

  

  Business Response

  Date: 08/17/2022

  Thank you for reaching out.

  Your report was revised on 8/11/22 and is now in a Clear status. Uber was provided a notification that your report had been updated as well as provided a copy of your revised report on the same day, 8/11/22.

  Please be advised that Checkr does not assess the information on your report, make recommendations, or determine a partys requirements regarding employment. It would be up to Uber to determine if a new report is required or if the revised report is sufficient for their employment process.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint I have been waiting on my background check from checkr tomorrow makes 3 months and my background is still pending I have called numerous of times I've already filed a complaint and got a computer generated response the same response they give to everyone else I have also ran my background three times and have got it back within a week they're constantly lying costing me thousands of dollars I honestly don't see how this company is still in business there needs to be a class action lawsuit on this company I am waiting on my background for Lyft and Uber. I am beyond frustrated and it's really sad that there is nothing that we can do we just have to sit here while we take all of these losses due to this company it's ridiculous and sad

  

  Business Response

  Date: 08/15/2022

  Thank you for reaching back out.

  Please understand that as different companies have different requirements during the background check process, turnaround times and results from report to report are not connected. Additionally, the changes to public availability of record information in the ******************* occurred in September of 2021, impacting and delaying the background check process for reports initiated after that time. Checkr does not have the ability to impact the record request process at any given county court.

  We are working hard to complete your reports and appreciate your ongoing patience during this process.
  

  
  

• Initial Complaint

  Date:08/11/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for my background check to clear for the past 2.5 months. I am losing thousands of dollars because Checkr can not complete my check.

  

  Business Response

  Date: 08/12/2022

  Thank you for reaching out to Checkr regarding your report. Wed be happy to provide some clarity. 

  We're experiencing a delay in completing your background check due to recent changes in the record keeping policies in the *******************. As of September 2021, changes have been made that limit the public availability of court record information in the *******************. Checkr, as well as other background check providers, is affected by this change. With less information publicly available, the background check process requires more time to complete, sometimes resulting in long delays. 

  We are working hard to complete your background check as soon as possible. Once it completes, the company you applied with will be able to access your report. To get the latest status on your background check, please visit the Candidate Portal (http://www.checkr.com/applicant).

  Thank you for your continued patience.
  

  
  

  Customer Answer

  Date: 08/13/2022

   
  Complaint: 17702263
  
  I am rejecting this response because: this is the same generated response that is used for every complaint. Not every background company is having the same issue. I just had a background check complete in ********** and it took 1 week. Obviously this is an issue with your company or the company that is providing you with the information. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/17/2022

  Thank you for your reply and for your patience. I've verified that your background report is complete and ready to download from the ************************************ you applied with has access to your completed report. If you have any questions about your application or eligibility, please contact the company you applied with directly.

  Customer Answer

  Date: 08/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/10/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. My name is *********************. I have a problem with a background checking company named "Checkr" (Checkr.com)Checkr.com posted unauthorized, and incorrect background information about me (from 29 years ago) to my employer (Lyft). I was on my 2nd tour of duty with Lyft. I drove for the 5years ago (5star ratings) for about 14 months. And recently I re-applied about 13 months ago. I was driving (part-time) for about a year. (all 5star ratings) and then...Just last month, mysteriously, Lyft performed a random background check on me. And a misdemeanor from 29 years ago was posted from their background checking company (Checkr.com)Lyft deactivated my account. I lost wages. I have not driven for Lyft in over a month. (I had a luxury vehicle account) I filed a complaint with Checkr.com. It is in dispute right now. Based on the information provided above, Checkr is in violation of following consumer laws...1. 15 U.S.C. **** sec 602 A 2. 15 U.S.C. **** 604 A *************************** (A)(1)Therefore I would like to exercise my right to the following laws..****n. Civil liability for willful noncompliance 1.(A)any actual damages sustained by the consumer as a result of the failure or damages of not less than $100 and not more than $1,000; or (B)in the case of liability of a natural person for obtaining a consumer report under false pretenses or knowingly without a permissible purpose, actual damages sustained by the consumer as a result of the failure or $1,000, whichever is greater; I need Full compensation of 1 month for my luxury line Lyft account in the amount of $3,000 and the removal of that inappropriate 29 year old misdemeanor that they posted. Thank you *********************

  

  Business Response

  Date: 08/12/2022

  Thank you for reaching out to us.

  We have completed our reinvestigation of the disputed information and have revised the information contained in your original report. 

  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.
  
  Please contact us if you have any questions. Thank you for your patience during this process.

  Customer Answer

  Date: 08/12/2022

   
  Complaint: 17700663
  
  I am rejecting this response because:
  
  they totally ignored my request and the BBB also. They did absolutely nothing. Sincerely,
  
  *********************

  

  Business Response

  Date: 08/15/2022

  We have completed our reinvestigation of the disputed information and have revised the information contained in your original report.

  If information has been displayed on your report --
  The information we are reporting comes directly from current public, law enforcement, or department of motor vehicle records.
  The laws that dictate what can and cannot be reported vary by state and industry.

  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.

  Customer Answer

  Date: 08/15/2022

   
  Complaint: 17700663
  
  I am rejecting this response because:
  
  Once again, Checkr has done absolutely nothing. The derogatory report is still posted. I ask that any action that can be enforced against Checker to be enforced. Along with all request from my previous complaints to be enforced. Sincerely,
  
  *********************

  

  Business Response

  Date: 08/17/2022

  Thank you for your reply. 

  Our reinvestigation resulted in a revision of the information contained in your original report.

  The information reported comes directly from current public, law enforcement, or department of motor vehicle records.
  The laws that dictate what can and cannot be reported vary by state and industry.

  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.

  Customer Answer

  Date: 08/17/2022

   
  Complaint: 17700663
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Why do we keep going in circles? Once again, Checkr did absolutely nothing. They just keep ignoring me and the BBB.

  Is there anything you can do about this?

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was applying for a job on Amazon Flex, and checkr run the background check on 7/12/2022, and I found there was reckless driving on my record in another state, which I have never been to the location they describe, so I submitted reinvestigation request on 7/14/2022, and dispute the case, submitted all the supporting documents, and no reply as of 8/10/2022, I applied another one on Uber, they work with checkr as well, then same thing happened, reckless driving, and one more record showed up as attempting exclude police vehicle, which is a felony record doesn't belong to me, and it was charged for a sentencing of 364 days, it has cause so much trouble for my life, and there was no way I'm getting license renewed next year.

  

  Business Response

  Date: 08/12/2022

  Thank you for reaching out.

  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  

  
  

  Customer Answer

  Date: 08/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a job at Uber. They use a company named Checkr to run background checks.. since the beginning of July of 2022 I've submitted my documents to Checkr for my background check. To this day my background check is incomplete.. I've tried to contact Checkr but they have a automatic phone service, and it's just a voicemail service.. I've emailed them, and it's a automatic service too. I'm all out of options...

  

  Business Response

  Date: 08/08/2022

  Thank you for reaching out. We've looked up your background reports and it appears that we are unable to complete your Social Security Number (***) Trace based on the information you provided.
  
  For Uber reports, Checkr is not able to accept *** documentation directly from candidates to resolve the *** Trace-related issue. Please reach out to Uber directly here to resolve this issue. Uber will be able to assist you regarding the next steps. 

  Customer Answer

  Date: 08/08/2022

   
  Complaint: 17686975
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have applied for a Lyft and Uber I have been waiting for almost 2 months for my background check to complete it's still in the pending stages I have called the company numerous of times and was told due to the pandemic was the reason there is delays in the background check I was told Sacramento County where I live was holding up my background check up. I contacted Sacramento County they told me that it would not have taken more than seven business days for them to complete my background check and that checkr should have been had this information. I contacted checkr to inform them what I was told from Sacramento County and all they keep doing is giving me rebuttals and lies I'm told that I will receive an email Within five to seven days which I never received I'm calling almost every day and there is no new information that they can give me I am on the verge of losing my home my vehicle I can't even provide school clothes for my children due to this company

  

  Business Response

  Date: 08/08/2022

  Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the reports have not been able to complete within the average time expectations.

  We have verified that your background checks are proceeding normally. Due to court delays and closures throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your reports until these records are provided to us directly by the courts. Please note, there continue to be delays as clerks and representatives make their way through extensive backlogs and other requests. 

  Please also note that based on the request of the companies you have applied to work with, we *** search counties where you currently live or that *** be associated with your address history, and those counties *** or *** not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 

  We assure you that we are doing everything we can to obtain the necessary records and complete your background checks. As soon as this phase of the background check is completed, your reports will be finalized. The next step would then be for the companies you applied with to reach out to you with their decisions.
  

  Thank you for your patience.

   

  
  

  Customer Answer

  Date: 08/12/2022

   
  Complaint: 17671314
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 08/26/2022

  Thank you for reaching out. 

  Our sincere apologies for the delays with your report(s). 

  We're experiencing a delay in completing your background checks due to changes in the record keeping policies in the *******************. As of September 2021, changes have been made that limit the public availability of court record information in the *******************. Checkr, as well as other background check providers, is affected by this change. With less information publicly available, the background check process requires more time to complete, sometimes resulting in long delays. 

  
  We are working hard to complete your background check as soon as possible. Once it completes, the company you applied with will be able to access your report. To get the latest status on your background check, please visit the Candidate Portal (http://www.checkr.com/applicant).

  Thank you for your continued patience. 
  
  

  Customer Answer

  Date: 08/27/2022

   
  Complaint: 17671314
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************;

  I don't understand why this company is able to continue to give me the same computer generated responses I am so sick of this I reject this response 3 months waiting for my background is pitiful

   

  

  Business Response

  Date: 08/31/2022

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. Additionally, the changes to public availability of record information in the ******************* occurred in September of 2021, impacting and sometimes delaying the background check process for reports initiated after that time.

  Once your reports are complete, they will be available to download from the Candidate Portal.

  Thank you for your patience.
  

  
  

  Customer Answer

  Date: 08/31/2022

   
  Complaint: 17671314
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************** it's been 4 months nothing but rebuttals and lies at this point the Better Business Bureau is also wasting my time with continuing on letting Checkr give me the same response as you gave me last time there's nowhere in America that it takes 4 months for a background check I don't even have anything on my background check for it to take this long . Is this company racial profiling there is something that is up no need to send me a rebuttal if it's the exact same wording as the last one if you want to do something for me just do your job that goes for the Better Business Bureau and checker

  

  Business Response

  Date: 09/01/2022

  Thank you for your reply. 

  Our sincere apologies for the frustration this has caused. Unfortunately, we are unable to expedite our search or take additional steps to speed up the process. 

  If you would like to request a copy of your reports when they are complete, please visit the Candidate Portal.

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17671314
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************;

  I literally do not have nothing else to say when it comes to this company at this point I'm looking for a lawyer