Complaints

This profile includes complaints for LendingClub Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LendingClub Corporation

  595 Market St # 200 San Francisco, CA 94105-2802

  
• 

  Lending Club

  7550 Corporate Way Eden Prairie, MN 55344-2045

• 

  LendingClub Corporation

  PO Box 56480 Portland, OR 97238-6480

• 

  LendingClub Bank, National Association

  2701 N Thanksgiving Way Ste 300 Lehi, UT 84043-6331

• 

  LendingClub

  3113 Clearview Dr Indianapolis, IN 46228-1067

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had multiple bank accounts with this company for my business. When I first opened my accounts, there were no monthly service charges on my accounts. Then ************ came along and bought ************ and suddenly, I started getting charged $10.00 per account per month. When I called them out on it, they claimed that had always been the case. So I decided to start looking for another bank. When I found one, I closed my accounts and moved any remaining funds to my personal account. Now it is tax time, and my accountant needs my monthly transaction statements; they want to charge me $20 to receive them. This bank is just fleecing its customers. They should be required, by law, to retain records for their customers to do their taxes. If this was me coming back 3-5 years later, I would understand the charges, but I just closed the account this year.

  

  Business Response

  Date: 09/08/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub)the opportunity to respond to ***************** Better Business Bureau (BBB)complaint. LendingClub strives to provide the very best service and appreciates their feedback.
  
  LendingClubs Tailored Checking account, offered to our small business customers, carries a monthly service fee of $10.00. However, this fee is waived when an account holds a sufficient minimum balance. As of June 2022,the minimum account balance to waive our monthly service fee was reduced from $5,000.00 to $500.00. We periodically evaluate our products and services and intend to continue to enhance the value of our product offerings.
  
  We note that ********************* expresses further dissatisfaction with a $25.00 fee assessed on requests for statements on closed accounts. This fee is typically assessed to compensate additional research or mailing costs that *** need to be completed for aged statements. Given that ***************** accounts were closed on June 13, 2022, LendingClub would be willing to waive the fee on account statements from the past year. An additional research request would need to be submitted for any further account statements. We invite ********************* to contact us so we *** securely transmit their account statements if they find this option agreeable.
  
  If either the BBB or ********************* have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 8:30 a.m. to 12 a.m. Eastern Time; Saturday-Sunday 8 a.m. to 8 p.m. Eastern Time.

  Customer Answer

  Date: 09/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called at least 5 times for bank account and asked about the joint account to find out who will be responsible for the Tax nobody knew. I asked for manager, but they keep sending me to the supervisor and not the manager. Supervisors, I don't want to call rude instead not very friendly and not very knowledgeable . Lending bank is open only till 2:00 pm PST, God help if you call at 1:30 pm, they won't be happy at all. ***** is the branch manager. Every time I asked any supervisor/anyone to talk to her, they say she is not available at this time and when I asked that I want her to call me I never received a call. Of course they didn't want me to even to request to talk to her. I am not sure why. It seems this is not a serious institution.

  

  Business Response

  Date: 08/30/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub)the opportunity to respond to ********************* Better Business Bureau (BBB)complaint. LendingClub strives to provide the very best service and appreciates their feedback.
  
  Form ****-INT may be found within the Statements tab in our Online Banking if an individual accrues $10 or more in interest within a calendar year. For joint accounts, the primary account holder is expected to file this form.
  
  Customer Service is well equipped to answer questions about LendingClub accounts, such as where an individual may locate tax forms or for assistance in adding a joint signer to an account. Advice for the filing of annual taxes should be directed to an accountant or professional tax preparer.
  
  If either the BBB or ***************************** have any additional questions regarding this complaint, please contact ** by email at ******************************************* or by phone at ************ Monday-Friday 8:30 a.m. to 12 a.m. Eastern Time;Saturday-Sunday 8 a.m. to 8 p.m. Eastern Time.

  Customer Answer

  Date: 08/31/2022

  Complaint: 17764047
  
  I am rejecting this response because:

  
  Complaint: 17764047
  
  I am rejecting this response because:
  

  A person contacted me by the name of ****, again a supervisor and not the manager. He said that he is the highest level I can get. When I asked who will receive the **** when there is joint account, He responded that both joint account holder will receive the ****. He said that is a tax question and I need to talk to the Tax person and not him. I said you/lendingclub is the one issuing the **** and he responded the same way. That tells me that these people are not trained well. He was not helpful and not knowledgeable. I cannot blame him, the previous supervisors were not any better.
  

  How to believe when I receive the response saying " lendingclub strives to provide the vey best service and appreciate the feed back". Are you serious?
  

  Also below statement that lending club send is not correct statement:

  Customer Service is well equipped to answer questions about LendingClub accounts.

  I need a real and knowledgeable manager to contact me. 

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/07/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub)the opportunity to respond to ********************* Better Business Bureau (BBB)complaint. LendingClub strives to provide the very best service and appreciates their feedback.
  
  Form ****-INT is available following the end of a given calendar year. Therefore,********************* ****-INT will be available in January 2023. Although LendingClub will provide the necessary documentation, we are not involved in the process of filing annual taxes. Advice for the filing of annual taxes should be directed to an accountant or professional tax preparer.
  
  If either the BBB or ***************************** have any additional questions regarding this complaint, please contact ** by email at ******************************************* or by phone at ************ Monday-Friday 8:30 a.m. to 12 a.m. Eastern Time;Saturday-Sunday 8 a.m. to 8 p.m. Eastern Time.

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17764047
  
  I am rejecting this response because:

   

  This is not what I requested. I asked for a management to contact me. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had called around aug 11th and told them that i couldn't make the payment for the month of aug. I confirmed that with a rep that i would be able to pay on the 9th of sept. He noted it and i thought it was all good. Aug 17th comes and my account gets pulled and forced into negative. I called them and was told that who i had talked to did not cancel auto payments. (Which happens alot from what ive seen this is my second one that has happened) i told them that they were not suppose to pull and they agreed that it was their error and i would be issued a refund within in 3 business days. I write this on aug 24th 4 business days after and when i call i get told that it has finally finished processing and it has been sent out. Which is odd because my nsf was refunded within 2 days. After i told them to cancel the refund i was told that it couldnt happen. Then i was placed on hold then hung up on. I called back and got told the same thing and that i would have to wait til the end of the week for the refund to go through. Couldnt talk to a manager because he was in a meeting.

  

  Business Response

  Date: 09/01/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ********************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records indicate that ********************* has two (2) open personal loans with LendingClub. Their first loan (x813) originated through the LendingClub marketplace on December 13, 2021. Contractual monthly payments have been received on the loan from January 2022 to July 2022. Their second loan (x793) originated through the LendingClub marketplace on March 14, 2022.Contractual monthly payments have been received on the loan from April 2022 to July 2022. Both accounts have payments scheduled to process on September 9, 2022.
  
  On July 15, 2022, ********************* contacted LendingClub in order to delay the August 2022 monthly payment for their account ending in x813. The payment was scheduled to process on August 25, 2022 and the automatic payment draft was correctly paused until the September 2022 monthly payment was due.
  
  On August 11, 2022, ********************* contacted LendingClub again in order to delay the August 2022 monthly payments for both of their LendingClub loans. The payments were scheduled for September 9, 2022. Due to an error on the part of our customer service, the automatic payments were not correctly deactivated, and their monthly payment was processed on August 17, 2022 for their account ending in x793. We sincerely apologize for an error on the part of our customer service and advise that we have taken appropriate action in an effort to provide better customer service.
  
  On August 18, 2022, ********************* requested that the payment be refunded, as well as the overdraft fee they received from their financial institution for their account ending in x793. Additionally, they requested that the payment scheduled for their account ending in x813 for August 25, 2022 be canceled, as they were not aware that they provided authorization for the payment to be scheduled on that date. The payment that was scheduled for August 25, 2022 was canceled at their request. The payment that was incorrectly processed on August 17, 2022 required 5 business days to complete processing before the payment could be returned. LendingClub processed the refund on August 24, 2022 and the refund was disbursed to ********************* bank account on August 25, 2022. When ********************* contacted LendingClub on August 24, 2022 to cancel the refund request,LendingClub was not able to do so, as the refund was already being processed to be returned. Depending on the financial institution, it can take up to 10 business days for the funds to process back to the account. If ********************* does not receive the refund disbursed by September 6, 2022, please have them contact us again and we will be more than happy to assist.
  
  We appreciate ********************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ********************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17764083
  
  I am rejecting this response because:
  They did not address that I had been hung up on from someone working remote, nor the fact i could not speak to a manager. Both of which i had expressed my concerned. I was also told 3 business days when conducting the refund. Nothing was said about the funds needing to clear by lending club even tho they had already recieved the funds. The nsf was refunded on a monday as the payment on friday. I had submitted the refund on a thursday. So more then 7 business days had passed before i had gotten my refund. Again i was told on a thrusday that in 3 business days it would be refunded. I had called thursday at around noonish maybe 1pm. Thursday, friday, monday, tuesday, wednesday. 5 business days pass before i get told that it hasnt fully proccessed fully. The request approved on that wednesday, then was processed. That was not what i was told. I had suffered more nsf charges due to you pull from my account when not told, then taking an abnormal time to process something. Not to mention again i was hung up on.
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/08/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ********************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  In order to process a refund request, LendingClub must wait until the payment has fully settled and can take up to 5 business days for the transaction to complete. The payment was received on August 17, 2022 and was fully processed on August 24,2022, 5 business days after the transaction had executed. At that time,LendingClub completed the refund request that was submitted on August 18, 2022 and the payment was returned to ********************* on August 25, 2022. Subsequently,the overdraft charges accrued by the financial institution are expensed by LendingClub; as the expense request only requires approval from LendingClub after the requested documentation is received from the borrower, the process to complete an expense request is much faster than processing a refund.
  
  Upon review of the account, there were no phone communications that confirmed that LendingClub customer service representatives intentionally disconnected the call. All phone communications reviewed indicate that the interrupted connection from the phone calls were due to a bad cellular connection. We apologize for ********************* experience and we hope that we can regain their confidence in the future.
  
  We appreciate ********************* as a valued member of LendingClub and thank you for the chance to respond to their feedback. If ********************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
  
  

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17764083
  
  I am rejecting this response because: the issue of bad cellular service is a cover. Ive never had a disconnect. The person in question sounded like they were working from home from the screaming child in the background. And to point out the payment settling. I was never told about it until the day i called back inquiring about the refund. I have never heard of a payment settling for 5 days. This makes me feel like you are dealing in shady practices specially when i cant even get to talk to a manager.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. LENDING CLUB ******** $0.00Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 08/25/2022

  Thank you for giving LendingClub Bank, N.A.("LendingClub") the opportunity to respond to ******************* Better Business Bureau(BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback. LendingClub previously addressed this complaint on January 7, 2022 and February 24, 2022. LendingClub has nothing further to provide at this time. If ******************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.

• Initial Complaint

  Date:08/23/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LendingClub misled me into referring a friend to obtain a loan and has refused to send me the "reward" it claimed it would send after my friend was approved for a loan, and made her first payment. Her first payment was made 2 months ago. I spoke to LendingClub today and after multiple holds and delays, was informed that they will have to continuing checking. I have fulfill each requirement of this program and there is absolutely no reason why 3 months later, I am still waiting to receive a response.

  

  Business Response

  Date: 08/30/2022

  Thank you for giving LendingClub Bank, N.A.(LendingClub) the opportunity to respond to ********************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  Our records indicate that you received a loan through the LendingClub Marketplace on June 3, 2021.
  
  To receive a referral bonus, the referred party must use the referral link provided to them in their invite email and make two on-time payments. After their second payment is processed, the person who referred them will get a $100 referral bonus in the form of a cash deposit or gift card. **** De ******** is still within our time frame to receive the referral bonus. Please allow up to 60 days after the referred member has made their second payment to receive the bonus.
  
  We appreciate the opportunity the Better Business Bureau provided us to respond to ********************* complaint. If either the BBB or **** De ******** have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************, Monday -Friday 7a.m. 4p.m. Pacific Time.

  Customer Answer

  Date: 08/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I would like to add that under the terms and conditions of the LendingClub Referral Program, found on the company's website, part 3 states: "Referral bonuses are only available if the Referee's first contractual payment is made on time." Your response about the first two payments being made on time by the referee is the only time I have read that and is not stated under your website's terms and conditions about the program.

  
  Sincerely,
  
  **** De ********

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Added fake money into my account claiming it to be federal government money. Threatening lawyer action on me. ******** stole federal government money when they put it into my account. They were having me transfer government money via bitcoin and cash app

  

  Business Response

  Date: 08/24/2022

  Thank you for giving LendingClub the opportunity to respond to ************************ Better Business Bureau (BBB) complaint. Were sorry to hear that ******************************* could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  
  To protect themselves, ******************************* should take these steps immediately:
  
  1. Not give their personal information or bank account information to an unknown caller.
  2. Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  3. Call us immediately at ************. We can confirm the identity of LendingClub employees.
  4. File a complaint about internet-related fraud with the Internet ********************** at http://www.ic3.gov/default.aspx
  5. Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  6. If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********
  7. Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.

  Unfortunately, scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number, supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees, allegedly to fix problems with their Social Security number,credit report, or issues with the ****
  
  Although the scenario above is a typical advanced fee scam,fraudsters frequently change their methods. They may also ask for a victims bank account number, username, or password. They may even request their birthdate or Social Security number, leaving victims vulnerable to ID theft and other scams.
  
  If ******************************* has further questions about protecting themselves from scams, they may visit https://www.lendingclub.com/loans/resource-center/safety-and-privacy or contact ************************************** to forward the details listed above.

  Customer Answer

  Date: 08/25/2022

   
  Complaint: 17759073
  
  I am rejecting this response because:

  not good enough. Im
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/31/2022

  Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to ************************ Better Business Bureau (BBB) complaint.LendingClub strives to provide the very best service to our customers and appreciates their feedback. LendingClub previously addressed this complaint on August 24, 2022 and has nothing further to provide at this time.  If ******************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17759073
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23rd, 2021 the ************ issued a payment from my personal loan to the wrong creditor as part of a balance transfer. **************** was supposed to be paid $4563.00. I am currently paying the creditor Amex as well as the ************ ++ Interest.I have called and emailed the ************ numerous times and they are not helping me resolve this issue. **************** has been extremely helpful and involved in helping me with the dispute but ************ has given me the run around, never returned my call. Didn't take note of my previous calls or emails. Loan # *********

  

  Business Response

  Date: 08/30/2022

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ************************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records indicate that ************************* received a balance transfer loan through the LendingClub marketplace on May 24, 2022. Contractual monthly payments have been received on the loan from June 2022 to August 2022. The next payment is due on September 24, 2022.

  As part of the application process for a balance transfer loan, LendingClub requests applicants to complete an email verification, fill out a balance transfer worksheet, and link a valid bank account for deposit of the remaining funds. The worksheet allows LendingClub to facilitate payments to the creditors of their choice. When were notified that funds from a balance transfer loan have not been received by the creditor within 10 business days,we open a dispute claim.
  
  ************************** loan originated on May 24, 2022. On June 4, 2022, they notified us one of their creditors had not been paid. We began an investigation that is still in process. A claim was created with our payments processing department to locate the missing funds on August 24, 2022 after all requested information was successfully received from ************************* regarding the creditor account information. We will be in contact with them directly regarding our findings.
  
  We appreciate ************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.

  
  

  Customer Answer

  Date: 08/31/2022

   
  Complaint: 17748404
  
  I am rejecting this response because:
  

  I am waiting for a resolution. All I need is the bank transmittal or copy of a cancelled check to locate the payment. Its that simple and this investigation response is ridiculous.

  
  Sincerely,
  
  Alexanne Labrador

  

  Business Response

  Date: 09/01/2022

  Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to ************************** Better Business Bureau (BBB) complaint.LendingClub strives to provide the very best service to our customers and appreciates their feedback. LendingClub previously addressed this complaint on August 30, 2022 and has nothing further to provide at this time.  If ************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17748404
  
  I am rejecting this response because:

  It took ************ 3 months to respond to state that they are 'investigating' my case. I am a loyal paying client to ************ as well as to the creditor that they were supposed to pay. In addition to BBB I was advised to contact the ********************** to file a complaint with them as well as the CFPB.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 29, 2022, I authorized LendingClub Bank to withdraw $100 to open up an account. They did withdraw the $100 and the account was opened. On August 1, 2022, then then withdrew and another $100 which I never authorized. After contacting them on the phone, they told me they have a computer error and would send me an apology letter and refund the unauthorized withdrawal. After 3 weeks of numerous phone calls, assurances the refund would be initiated, and an apology letter would be sent to me, none of the above has happened. I'd like you to know they told me this has happened to numerous other customers, and I am certain I am not the only one who is dissatisfied with their operation.

  

  Business Response

  Date: 08/31/2022

  LendingClub Bank, N.A. (LendingClub) strives to provide the very best service to our customers. Were aware of a system error regarding a recent ACH transaction into your LendingClub Bank account where the funding bank account *** have been debited multiple times.
  
  We have taken initial steps to mitigate any customer impact,therefore you *** have seen a credit transaction post to your external bank account. Each bank processes these transactions differently, continue to monitor your funding account. We are continuing to review our records, which *** result in additional actions.
  
  Thank you for your continued patience, we appreciate you as a valued LendingClub Member. We appreciate the opportunity to respond to your complaint. If you have any additional questions, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 8:30 a.m. to 12 a.m. Eastern Time; Saturday-Sunday 8 a.m. to 8 p.m. Eastern Time.

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17748131
  
  I am rejecting this response because no funds have been returned to my funding account after a month.

  It is very troublesome that these unauthorized withdrawals are still not returned.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working with ***************************** and ************************* (these are the names given to me and don't know if they are their real names OR scam names from LendingClub OR if it is the REAL LendingClub or a SCAM? They stole $317.00 from me by filing three separate claims ON my checking account; two ******* transactions and one on my rent for where I live: THE ************************ I am furious with them for attacking my residence and causing me unjust harm with my complex supervisors. I was trying to work with these people to secure a loan for $5,000 and told I was approved, but discovered the things they do are NOT LEGAL, NOT ETHICAL AND AGAINST ALL LAWS WE TRY TO LIVE BY. Last night I changed my Bank User ID and Password. By reversing these two transactions ($170.41 & $147.05, a total of $317.46) they did a reverse deposit of $317.46 and then had me do a withdrawal at my bank of $317.00 yesterday, August 18, 2022 and send the cash back to them by Bitcoin to prove they could increase my credit score. They were supposed to fund the $5,000 loan to my account and did not; instead their accounting team decided that to prove my credit worthiness, once more, I would have to do this initial deposit of cash claim/deposit/withdrawal once again before anything could happen. As a result, nothing happened yesterday; I have NOT heard from **************** or ************** since and it is then that I started to realize this is a SCAM! Spoke to my bank this morning and was told that FRAUD is on my account! I am requesting my $317.00 RETURNED TO ME ASAP so my account is NOT IN DEFAULT because of these SCAMMERS/FRAUDSTERS! THANK YOU!

  

  Business Response

  Date: 08/22/2022

  Thank you for giving LendingClub the opportunity to respond to ************************* Better Business Bureau (BBB) complaint. Were sorry to hear that *********************** could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  
  To protect themselves, *********************** should take these steps immediately:
  
  1. Do Not give their personal information or bank account information to an unknown caller.
  2. Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  3. Call us immediately at ************. We can confirm the identity of LendingClub employees.
  4. File a complaint about internet-related fraud with the Internet ********************** at http://www.ic3.gov/default.aspx
  5. Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  6. If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
  7. Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.

  Unfortunately,scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number,supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees,allegedly to fix problems with their Social Security number, credit report, or issues with the ****
  
  Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victims bank account number, username,or password. They may even request their birthdate or Social Security number,leaving victims vulnerable to ID theft and other scams.
  
  If *********************** has further questions about protecting themselves from scams, they may visit https://www.lendingclub.com/loans/resource-center/safety-and-privacy or contact ************************************** to forward the details listed above. 

  Customer Answer

  Date: 08/25/2022

   
  Complaint: 17742326
  
  I am rejecting this response because: I have already submitted and filed complaint against LendingClub to FTC Report Number ********* before filing a BBB complaint.  Due to these fraudsters filing three wrongful claims in my **** of America checking account, **** of America CLOSED this account on Friday, August 19, 2022 so I am in a mess thanks to them; am without my three direct deposits and cannot pay any of my bills now plus they stole $317.00 from me and you already have the Bitcoin receipt on that transaction. 

   

  I have attached the Loan Document from LendingClub giving approval for this loan!  Who are YOU PEOPLE giving you the right to treat us this way!  Do you have ************************* and ********************* in your staff of employees?
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/31/2022

  Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to ************************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback. LendingClub previously addressed this complaint on August 22, 2022 and has nothing further to provide at this time.  If *********************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7am - 4pm Pacific Time.

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17742326
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to open a saving account with them. In July I was declined and given a generic message "unable to verify identify". I called and they said it could be frozen credit reports which they could have easily warned about on their website. How is it banks warn consumer's about fraud and freezing credit is smart and then punish me for doing it? I unfroze mine. Reapplied. Never heard back from them. I called a week later since they never told me if I was approved or declined. They said "unable to verify identity". No other info is available. In the meantime my credit is unfrozen. I have wasted hours trying to get an account open with them as their website has many problems and when I called in to find out why I learn it does not allow you to reapply with the same email address. Website does not state that. They never mentioned I would be wasting so much time. I have opened many accounts online over the years and never had a problem before. So stating a generic rejection that this is for security is bs. I am the only person in the world with my name and it should be VERY easy to identify me. Has my credit been hurt from these inquires? What are they doing with my personal information? Since I am not approved, when are you deleting my personal information from your system?

  

  Business Response

  Date: 08/29/2022

  Thank you for giving LendingClub Bank,N.A. (LendingClub) the opportunity to respond to ******************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service and appreciates their feedback.
  
  All applications are evaluated prior to account opening. On July 31, 2022 ******************************* completed an online application for a ****************** account with LendingClub. An additional application was submitted on July 29, 2022. Unfortunately, both applications were declined because we were unable to verify your identity with the information provided during the account opening process.
  
  Banks periodically evaluate their products, services, and customers. Based on each banks evaluated risk, they may choose to discontinue certain products, services, and in some cases customer relationships. ***** may also decide to not move forward with a prospective customer relationship. The decision to deny a relationship is based on the banks overall evaluated risk and is not necessarily a reflection of the applicant.
  
  We take customers privacy and the security of their information seriously. Our Privacy Policy explains how we collect and use personal information through our website, www.lendingclub.com, mobile application(s) and all related applications, services, and tools (collectively,our Service). For further information on the information that was gathered as part of the account opening process to make our decision, we have enclosed our Privacy Policy. 
  
  If either the BBB or ******************************* have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 8:30 a.m. to 12 a.m. Eastern Time; Saturday-Sunday 8 a.m. to 8 p.m. Eastern Time.