Complaints

This profile includes complaints for LendingClub Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LendingClub Corporation

  595 Market St # 200 San Francisco, CA 94105-2802

  
• 

  Lending Club

  7550 Corporate Way Eden Prairie, MN 55344-2045

• 

  LendingClub Corporation

  PO Box 56480 Portland, OR 97238-6480

• 

  Lending Club Patient Solutions

  1700 West Park Dr, Suite 310 Westborough, MA 01581-3939

  
• 

  Lending Club

  P.O. Box 1309 Coppell, TX 75019

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LENDING CLUB Amount:$40191 Date:5/16/2025 Acct#********* According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7). According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.

  

  Business Response

  Date: 06/20/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to Rimoun Fams Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub provides applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate Rimoun Fam reviewed the TIL and accepted the Borrower Agreement on May 15, 2025. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  
  LendingClub records confirm that ****** Fam received a balance transfer loan. The contractual monthly payment was successfully received for June 2025.
  
  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations and ensures that all reporting of account information is consistent with the Fair Credit Reporting Act (FCRA). In accordance with the FCRA,LendingClub provided a thorough investigation of their account, and it was confirmed that all account information has been accurately reported.
  
  LendingClub is required to report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.  
  
  Upon receipt of their complaint, a fraud investigation was opened. The investigation was closed on June 18, 2025, and the fraud claim was declined due to them having received benefit of funds. ****** Fam was notified of this determination by mail. 
  
  We appreciate Rimoun Fam as a valued member of LendingClub and thank you for the chance to respond to their complaint. If Rimoun Fam has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, June 11, I started an application with ************ to check what I might be approved for. I did not submit the application. The next day, June 12, after speaking with my spouse, I tried to return to my application. I forgot that I had used a different email address, ************************ and instead logged in using my main email, ************************* which already had an existing ************ account from years ago.I started a new application using my main email and received an adverse action notice. The notice stated that it was because I had already started another application. I went back to the original application under *********************** and tried to complete it there, but that one also resulted in the same adverse action ********* around 8:25 a.m. on June 12, I called ************ customer service. The representative put me on hold several times and eventually told me that both applications would be removed. He said I could try again in about an hour. I waited nearly three hours before trying again, but I still received the same adverse action notice.I called back and spoke to another representative, who then told me that they could not remove the applications and that I would need to wait 30 days to try again.I am frustrated by the inconsistent information I received and the lack of resolution despite following the instructions provided by their staff.

  

  Business Response

  Date: 06/20/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******* Hoerbers Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  Once an application is received by LendingClub, we may perform income, employment or other verification to validate information provided on the application. Absent of applicants request to cancel a pending loan request, ************ is required to provide a final decision for each application in a timely manner.Our records indicate ******* ******* submitted one (1) loan application on June 11, 2025, and two (2) loan applications on June 12, 2025.
  
  LendingClub's application review looks at several factors, including:
  
  -Information from the application
  -Information about them from credit bureaus
  -Their credit score
  -Other information that predicts the likelihood that they'll make on-time payments until their loan is fully repaid
  
  We use all of this information to determine if they qualify for a loan. Sometimes,their current outstanding debt is too high relative to their income, or changes have occurred in their credit report since we identified them as a potential borrower. In those cases, the loan may be declined.
  
  Unfortunately,we were unable to provide ******* ******* access to offers at that time.LendingClub delivered Adverse Action notices notifying ******* ******* of the declined application(s). Because multiple applications were received,LendingClub processed ******* ********* request to cancel the applications. Due to an error on the part of our customer service, ******* ******* was advised that they would be able to reapply within a few hours. However, LendingClub policy does not allow for applications to be received after a decline until thirty (30) days have passed. Your credit profile can change every 30 days, so you may get a different outcome next time. We sincerely apologize for ******* ********* experience and can advise that we have taken appropriate action to improve our customer service.
  
  Checking their rate and applying for a loan through LendingClub wont affect their credit score. It generates a soft credit inquiry that we use to understand their creditworthiness. Soft inquiries are visible to them, not to creditors or other users of their credit report.
  
  We appreciate ******* ******* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******* ******* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time. LendingClub will promptly respond via email to address concerns.

  Customer Answer

  Date: 06/20/2025

  Complaint: 23461005
  I am rejecting this response because:
  While I appreciate that LendingClub acknowledged a customer service error regarding the reapplication timeframe, the response does not address the main issue. On June 11, I began an application under ************************ On June 12, I mistakenly began another under my long-standing account at ************************* Both applications were technically submitted but were never completed or finalized with required documentation. Despite this, I received adverse action notices for each.
  The adverse actions were not the result of any credit-related issue but instead stemmed from a technical or procedural problem involving duplicate, incomplete applications. The response from LendingClub includes boilerplate language about credit evaluation and approval criteria, which gives the misleading impression that the denials were based on poor credit. This misrepresents what actually occurred and avoids taking responsibility for the underlying system issue.
  It is also unacceptable that one customer service representative told me the applications could be removed and that I could try again in an hour, only for another representative to later say nothing could be done and I would need to wait 30 days. This inconsistency caused confusion and wasted time.
  I am requesting that LendingClub take steps to ensure that incomplete or partially submitted applications do not trigger adverse action notices or lock applicants out for 30 days. I also request the ability to reapply now, as no application was completed or properly evaluated.
  Sincerely,
  ******* *******

  

  Business Response

  Date: 06/24/2025

  Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to ******* Hoerbers Better Business Bureau (BBB) complaint.LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  It was confirmed that LendingClub was unable to provide loan offers to ******* ******* at the time the applications were received. LendingClub previously addressed this complaint on June 20, 2025, and has nothing further to provide at this time.
  
  If ******* ******* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.LendingClub will promptly respond via email to address concerns.
  

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23461005
  
  I am rejecting this response because:
  
  LendingClub has failed to meaningfully address the core issue I raised. Their final statement reiterates that I was not offered a loan but continues to ignore that the adverse actions were triggered by incomplete and partially submitted applications. The response does not acknowledge or take responsibility for the misleading information I received from customer service or the system behavior that led to automatic denials based on technical factors, not creditworthiness.
  Saying there is "nothing further to provide" does not resolve the issue or offer a path forward. I remain unable to apply again due to a flawed process, and LendingClub's unwillingness to address this leaves consumers vulnerable to similar problems in the future.
  Sincerely,
  ******* *******

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: ***************** Account #:*********Balance: $17,251.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

  

  Business Response

  Date: 06/20/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ****** ********** Better Business Bureau (BBB) complaint dated June 12, 2025. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  When LendingClub receives an application request, we provide applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure. The TIL disclosure includes important information about their loan,including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate ****** ********* reviewed the TIL and accepted the Borrower Agreement on October 7, 2021. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  

  LendingClub records report that ****** ********** balance transfer loan originated on October 8, 2021. Contractual monthly payments were received on time on the loan from November 2021 to October 2022, and from March 2023 to April 2023.
  

  On March 15, 2023, ****** ********* enrolled in an Extension Agreement for two months.
  

  On June 26, 2023, ****** ********* agreed to and enrolled in a reduced payment hardship plan from July 2023 to September 2023. To successfully complete the reduced payment plan, a borrower must make their payments within 15 days of the agreed upon hardship plan due dates. If the hardship plan is broken, they will be responsible to pay any past due monthly payments that were not fully paid, their account will be in late status, the account will be reported as past-due status, and the entire past due balance becomes due on the loan. Their second hardship payment was due on August 8, 2023. Due to non-payment, their hardship plan was broken on August 24, 2023.
  

  We give all borrowers a 15-day ***** period to make payments with no penalty.Interest will continue to accrue on the loan daily and, if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Due to non-payment and delinquency, their loan was charged off on September 29, 2023. LendingClub has accurately reported their account information.
  

  LendingClub reports all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of payments on time. Charge-offs result in a negative **** on their credit report. Whether they have paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report for up to seven years. We are required to report complete and accurate information; therefore, we are unable to make good faith updates. In accordance with the ***** LendingClub provided a thorough investigation of their account, and it was confirmed that some credit bureaus were not reporting a record for their loan. An update was sent to the credit bureaus to accurately report their loan account to the credit bureaus. Please allow forty-five (45) days or more for the credit bureaus to update the information on their credit report.  
  

  LendingClub complies with all applicable federal and state privacy and data protection laws and regulations. In the laws and regulations, there are a number of exceptions where consumers have no right to opt out of non-personal information disclosures. Examples of appropriate information disclosures under this exception include those made to a purchaser of a portfolio of consumer loans,and a consumer reporting agency, consistent with the Fair Credit Reporting Act.They may view LendingClubs Privacy Policy at **************************.
  

  A fraud investigation was opened on August 30, 2024, when LendingClub received a fraud claim through the credit bureaus. The investigation was closed on the same day, and the fraud claim was declined due to ****** ********* having received benefit of funds. They were notified of this determination by U.S. mail. Upon receipt of ****** ********** BBB complaint and FTC ID Theft Report, our fraud investigation team reviewed the information provided, and it was determined that the fraud claim will remain closed due to ****** ********* having received benefit of funds.
  

  We appreciate ****** ********* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ****** ********* has further questions about this complaint, please contact us by email at ******************************************* or leave a message at ************. 

• Initial Complaint

  Date:06/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently refinanced my mortgage and my mortgage sent out checks to pay off my debt. Lending club received 2 checks to pay off my loans and has only applied one. I would like to know why the other check hasn't been applied. Both checks were in the same envelope and delivered by **** I will put the tracking number below.

  

  Business Response

  Date: 06/20/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******* ********* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub requires check payments be sent to us from an accredited bank or credit union to be accepted as a form of payment towards any account with us. ********************** check payments can take up to ten (10) business days to be processed to an account. When the payment is applied to the account, it is backdated to the date that the payment was originally received; therefore, the borrower is not charged any extra accrued interest or fees.  
  
  On June 4, 2025, LendingClub received a check payment intended for ******* ********* loan ending in x178. The payment was successfully applied to the account on June 5, 2025, and the loan was successfully closed as paid in full on June 15, 2025.
  
  As of June 19, 2025, LendingClub is unable to locate the second payment intended for their loan ending in x656 with the information ******* ******** has provided to us. To continue our investigation, please have ******* ******** contact us with the payment information, including the check number, payment amount, issuing bank, or any other identifying information. They can contact us by email at *********************************** or by phone ************ Monday Thursday 5a.m. to 8p.m., Friday from 5a.m. to 5p.m., and Saturday from 8a.m. to 5p.m. Pacific Time.
  
  We appreciate ******* ******** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******* ******** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.  LendingClub will promptly respond via email to address concerns.

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I applied for a loan *********************, I was scammed and they fraudulently deposited fake checks in to my account and had me send $2100, total of the deposits, via ******* sent to ********** account ending in 2985, name on debit card belongs to *********. They lead me to believe that I was getting a $10,000 loan and the $2100 was because I had bad credit and needed a credit boost. After I questioned the guy ***** *****, which is probably not even his name, he got very rude, verbally abusive. He continued to lie even when I presented the fake checks that were deposited with no account or routing numbers. They never intended to give me a loan only to scam me. They took advantage of me I needed help and they have worsened my situation. You see my husband passed away and Ive gone from double income to single income. I even told the guy this and he still proceeded to scam me out of $2,160.

  

  Business Response

  Date: 06/11/2025

  Thank you for giving LendingClub the opportunity to respond to Tedri Laffoons Better Business Bureau (BBB) complaint. Were sorry to hear that ***** ******* could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  
  To protect themselves, ***** ******* should take these steps immediately:
  
  1. Do Not give their personal information or bank account information to an unknown caller.
  2. Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  3. Call us immediately at ************. We can confirm the identity of LendingClub employees.
  4. File a complaint about internet-related fraud with the ******************************* at *******************************
  5. Report the **** to their state's attorney general. They can find their state's contact information at ******************************.
  6. If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
  7. Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
  
  Unfortunately,scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number,supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees,allegedly to fix problems with their Social Security number, credit report, or issues with the ***.
  
  Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victims bank account number, username,or password. They may even request their birthdate or Social Security number,leaving victims vulnerable to ID theft and other scams.
  
  If ***** ******* has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above. 

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* *********. While browsing **********, I came across a property listed for auction. I clicked to submit my interest and was subsequently contacted and sent a link to this website: **************************** proceeded to place two bids on the site one for $15,000 and another for $20,000. Shortly after, I noticed that the site had no contact information and did not specify when or how the auction would take place, which raised concerns about its ************* a precaution, on Saturday, June 7th, 2025, I contacted ************ at ************** regarding my savings account (Account #**********). I informed them about the two bid amounts and was assured that no funds would be released and that any related transactions would be blocked. However, today, June 9th, 2025, I discovered that $35,000 had been withdrawn from my account. This was money I was saving to buy my dream home. O called ************ again today June 9th *************************************************************************** After they promised they would protect my savings account. I was saving for my dream home.

  

  Business Response

  Date: 06/19/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub)the opportunity to respond to ******* Belizaires Better Business Bureau (BBB)complaint dated June 9, 2025. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  At LendingClub, we are committed to providing exceptional service and protecting our members from fraudulent activity. On June 7, 2025, ******* ********* notified us that they believed that they had wired funds for a property auction that they suspected of being fraudulent. Upon learning of the situation, a claim was opened, with LendingClub promptly investigating the matter and determining that, while no wires were authorized, ******* ********* had instead authorized two electronic funds transfers. Because cancellation of authorized electronic funds transfers generally requires notice before the cancellation can be executed, ******* ********* was initially notified that their claim was denied. While this initial denial was not in error as the transfers were properly authorized and we did not receive adequate notice to cancel them,we were ultimately able to successfully return the funds and have since credited the full amount of $35,000 back to ******* Belizaires account. We are pleased to have resolved this issue and appreciate ******* Belizaires patience and cooperation throughout the process.
  
  We appreciate the opportunity the BBB provided us to respond to ******* Belizaires complaint. If either the BBB or ******* ********* have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday - Saturday 8:00 a.m. to 8:00 p.m. Eastern Time.
  

• Initial Complaint

  Date:06/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of May this year I accepted the recommendation from ****** ***** for a loan from the Lending Club. This loan was approved, and Lending Club requested a list of creditors that they could send funds directly to. The funds were sent and two of the three received the funds within a couple of days, the third did not. The payment to ******* **** of $1080.00 was not received. I called Lending Clubs service desk and was told they could do nothing for 7 days. I called back and they “opened a ticket” A few days later I received an e-mail requesting I send them a copy of the credit card statement showing no payment received, this I did. Their request also required that the statement contain the full account number. ******* ****, as with many other credit card issuers, only show the last four digits of the BIN number so I listed the full account number in the e-mail. I received no response.
  
  One week later (Monday May 26th) I received another email requesting the same statement plus the additional phone number and asking that I call ******* **** to tell them that their claims rep would be calling them. I resent the PDF copy of the statement again plus a scan of my credit card and the requested Phone Number, I also called ******* **** as requested. Still no acknowledgement of my email.
  
  I called ******* **** and they say they never received any payment from Lending Club nor have they received a call from Lending Clubs claims rep as promised in their May 26th e-mail.
  
  June 2nd, I received an identical email to last week requesting all the same information. This time I replied that I am not waiting any longer, my first loan payment is due on the 5th and if I do not receive payment or credit to my card I will be escalating this to the **** and the BBB to see if they can help. I have not had any acknowledgement or response to any of my e-mails

  

  Business Response

  Date: 06/12/2025

  Thank you for giving LendingClub
  Bank, N.A. (“LendingClub”) the opportunity to respond to David H**** Better
  Business Bureau (BBB) complaint. LendingClub strives to provide the very best
  service to our customers and appreciates their feedback.
  
  As part
  of the application process for a balance transfer loan, LendingClub requests
  applicants to complete an email verification, fill out a balance transfer
  worksheet, and link a valid bank account for deposit of the remaining funds. The
  worksheet allows LendingClub to facilitate payments to the creditors of their
  choice. When
  we’re notified that funds from a balance transfer loan have not been received
  by the creditor within 7 business days, we open a dispute claim. David H****
  loan originated on May 5, 2025. On May 16, 2025, they notified us one of their
  creditors had not been paid. We began an investigation that is currently
  ongoing.
  
  Once
  funds are issued by LendingClub to the creditor, it is the responsibility of
  the creditor to either apply or return the funds. LendingClub has no control
  over when the creditor will return the funds to us or apply them to the
  account. The member may provide the email and fax number for their creditor so
  we can attempt to contact them, as this may expedite the process of the funds
  being returned to LendingClub. LendingClub cannot reissue the loan funds until
  the creditor has returned the funds to us.  
  
  LendingClub
  records confirm that no statements have been received and that we are unable to
  proceed with the dispute until the information is received. David H** will
  need to provide a full statement from ***********. The statement(s) must
  include: the full card or account number, full pages (no partial pages) with
  all four corners of each page visible, all pages legible, all pages of the
  statement are included with nothing redacted, and preferably in a PDF format. If
  the guidelines for the statement(s) are not followed, it will be considered
  incomplete, and no further action will be taken. The statement(s) may be
  emailed, with a brief explanation, to ************************ for further review.
  
  We
  appreciate David H** as
  a valued member of LendingClub and thank you for the chance to respond to their
  complaint. If David
  H** has further questions about this complaint, please have them contact
  LendingClub directly by email at ******************************** or leave a
  message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time. LendingClub
  will promptly respond via email to address concerns.

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. With one caveat, all documents were sent as required, see attached. However, in conversation with Lending Club it appears a system fault on their end meant they did not receive them.  I received a call from ******* **** and I am happy with the progress as it appears the funds were sent out, unfortunately with an error in the account number, we are dealing with ******* **** who are following up.
  
  
  
  Sincerely,
  
  
  
  David H**

• Initial Complaint

  Date:06/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother ***** ****** passed away on 3/24/25,I am beneficiary of his savings account.I have sent (2) death certificates,copy of my driver's license,a letter of intent to close the savings account,a letter making me administrator of his estate to lending club bank,by certified mail.I want a check issued to me,paid in ******* has been over 2 months with no response from lending club bank.

  

  Business Response

  Date: 06/12/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub)the opportunity to respond to ****** Hessons Better Business Bureau (BBB) complaint.LendingClub strives to provide the very best service and appreciates their feedback.
  
  We offer our condolences to ****** ******, and their family,for their loss. We apologize if their recent experience contributed to any additional stress in this difficult time.
  
  In order to close an account as a beneficiary, LendingClub requires the original death certificate of the account owner, a valid government issued ID from the beneficiary, and a written closure request signed by the beneficiary.
  
  On March 31, 2025, ****** ****** contacted LendingClub to indicate their brother, who held an account with **********************, had passed away,and indicated they are a beneficiary on the account. ****** ****** requested instructions on how to proceed with closure and remittance of account funds. ********************** informed ****** ****** of the documents required to close the account, along with our mailing address.
  
  LendingClub received ****** Hessons drivers license, along with a death certificate for the deceased account holder on April 29, 2025.LendingClub was unable to locate a signed letter with closure instructions. We note that ****** ****** indicates a Letter of Intent has been mailed to LendingClub. Following a careful review of the documents received, along with ****** Hessons correspondence with LendingClub by phone and email, LendingClub concluded we would move forward with closure of their brothers account. ********************** confirms that the account is now closed and that a check has been issued and made payable to ****** ******, who can expect a check to arrive at their address on file within 5-10 business days.
  
  We appreciate the opportunity the BBB provided us to respond to ****** Hessons complaint. If either the BBB or ****** ****** have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday - Saturday 8:00 a.m. to 8:00 p.m. Eastern Time.

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

  

  Business Response

  Date: 06/13/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***** ****** Hendersons Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub provides applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate ***** Tyrece ********* reviewed the TIL and accepted the Borrower Agreement on October 30, 2022. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  
  LendingClub records confirm that ***** Tyrece ********* received a personal loan on November 7, 2022. Contractual monthly payments were received on the loan from December 2022 to August 2024.
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported. We give all borrowers a 15-day ***** period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. ***** ****** Hendersons last payment was received on August 7, 2024. Due to account delinquency, the loan was charged off on January 15, 2025. In accordance with our policy, the loan was sold to ************************* on February 28, 2025. Please note as the loan has been sold, any request received for validation should be sent to the debt buyer. If ***** Tyrece ********* would like to discuss their account, please have them contact ************************* at ************.
  
  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations and ensures that all reporting of account information is consistent with the Fair Credit Reporting Act (FCRA). In accordance with the FCRA,LendingClub provided a thorough investigation of their account, and it was determined an update was necessary to correct minor inaccuracies in the loans payment history. Please allow the credit bureaus forty-five (45) days or more to process the new information.
  
  LendingClub is required to report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they have paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven ******** remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.
  
  We appreciate the chance to respond to ***** ****** Hendersons complaint. If ***** Tyrece ********* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
  

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of identity theft. While reviewing my credit report, I identified a fraudulent unsecured account reported under the name ****************** I did not open or authorize this account and have no association with this company. It was established without my knowledge or consent.Account Name: ***************** Account Type: Unsecured Date Opened: May 29, 2019 I am requesting that this account be thoroughly investigated, removed from my credit report, and blocked from any future reporting. This unauthorized entry is negatively impacting my credit and must be addressed promptly.

  

  Business Response

  Date: 06/11/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******* Payanos Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub provides applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate ******* ****** reviewed the TIL and accepted the Borrower Agreement on May 23, 2019. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  
  LendingClub records confirm that ******* ****** received a personal loan on May 29, 2019.Contractual monthly payments were received on the loan from June 2019 to December 2019.
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported. We give all borrowers a 15-day ***** period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. ******* Payanos last payment was received on December 29, 2019. Due to account delinquency, the loan was charged off on May 29, 2020. In accordance with our policy, the loan was sold to ********************************* on June 25, 2020. Please note as the loan has been sold, any request received for validation will be sent to the debt buyer. If ******* ****** would like to discuss their account, please have them contact ********************************* at ************.
  
  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations and ensures that all reporting of account information is consistent with the Fair Credit Reporting Act (FCRA). In accordance with the FCRA,LendingClub provided a thorough investigation of their account, and it was determined an update was necessary to correct minor inaccuracies in their account history.Please allow the credit bureaus forty-five (45) days or more to process the new information for their credit report.
  
  LendingClub is required to report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.
  
  When borrowers notify us that they may be a victim of identity theft, LendingClub conducts a thorough investigation to determine if a loan has been fraudulently obtained. Upon receipt of this complaint, a fraud investigation was opened. A member of our Fraud Investigation team will be contacting ******* ****** directly.
  
  We appreciate ******* ****** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******* ****** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.