Complaints

This profile includes complaints for LendingClub Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LendingClub Corporation

  595 Market St # 200 San Francisco, CA 94105-2802

  
• 

  Lending Club Patient Solutions

  1700 West Park Dr, Suite 310 Westborough, MA 01581-3939

  
• 

  Lending Club

  P.O. Box 1309 Coppell, TX 75019

• 

  LendingClub Bank, National Association

  2701 N Thanksgiving Way Ste 300 Lehi, UT 84043-6331

• 

  LendingClub Corporation

  1 Harbor St Boston, MA 02210-2359

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dental group opened up a credit line in order to complete some dental work. I have been paying as spon as I received the bill and every single time their is a late fee. My payment is 6 to 10 times above the minimum payment. I have asked them numerous times to remove the late fees and they refuse. I finally sent them the final payment which was 5 times the minimum amount and closed the account only to receive anorher bill stating it is the late fee. I asked them to remove this and the representative said they are only able to add charges and not remove them as my bill is closed. He also stated that if the late fee is not paid that they will continue to accrue charges onto that bill. I have already paid that bill in full, before the due date and want to recover some of those late fees, I also want to close the bill completely.

  

  Business Response

  Date: 06/11/2025

  Thank you for giving LendingClub Patient Solutions (LCPS) the opportunity to respond to ******** Petersens Better Business Bureau (BBB) complaint dated June 2, 2025. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  

  LCPS records report that ******** ******** submitted a credit application on October 26, 2022. Please note that while **** handles the application process for financing, we do not service accounts. ******** Petersens credit account originated through ********************* (***), who is responsible for servicing their account.
  

  Please have ******** ******** reach out to *** directly about the servicing of their account. They can reach Comenity ************************* by phone at **************, Monday- Saturday 8a.m. - 9p.m.EST.
  

  We appreciate the opportunity to respond to ******** Petersens complaint. If their concerns have not been adequately resolved,please have them reach out to us by phone at ************** or email us at *********************************************************************.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name:***************** Account #:*********Balance:$0.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

  

  Business Response

  Date: 06/10/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ****** **** Tans Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub previously responded to ****** Tans complaint on March 21, 2025, and May ******.
  
  LendingClub provides applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate ****** *** reviewed the TIL and accepted the Borrower Agreement on December 23, 2019. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  
  LendingClub records confirm that ****** *** received a personal loan on December 24, 2019.Contractual monthly payments were received from January 2020 to August 2020.
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported. We give all borrowers a 15-day ***** period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date,a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Due to non-payment and delinquency, their loan was charged off on January 29, 2021. In accordance with our policy, the loan was sold to ************************************* (AIM) on February 24, 2021. Please note as the loan has been sold, any request received for validation will be sent to the debt buyer. If ****** *** would like to discuss their account, please have them contact Accelerated ************************* (AIM) at ************.
  
  A fraud investigation was opened on November 7, 2022, when LendingClub received a fraud claim through the credit bureaus. The investigation was closed on November 8, 2022, and the fraud claim was declined due to them having received benefit of funds. ****** *** was notified of this determination by mail.
  
  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations and ensures that all reporting of account information is consistent with the Fair Credit Reporting Act (FCRA). In accordance with the FCRA,LendingClub provided a thorough investigation of their account, and it was determined an update was necessary, as no information was displayed regarding the tradeline. Please allow the credit bureaus forty-five (45) days or more to process the new information to their report.
  
  LendingClub is required to report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.
  
  We appreciate the opportunity to respond to ****** Tans complaint. If ****** *** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The account which I had with lending club ( ********* ) was charged off in Nov 1, 2024 and I have spoken with several persons including supervisors requesting the 1099c form, to have continued to get the run around. I spk with supervisor **** on 5/6/25 whom advised she was requesting the 1099c from the back office and to allow ***** hours to receive it via email. 5/9 no docs received so i called back and spk with ***** whom transferred me to **** in collection, whom advised the 1099c was requested and he would send a follow up email to the back office for an update. I requested super call back. 5/10 rcvd call back from supervisor ***** whom also advised she will check with back office for update and will have another supervisor call me back by 5/12 by the name of ******. On 5/12 ****** called me back and advise she too would check with back office for 1099c and call me back. No call back from ****** and I called back 5/14 and spk with ****** whom transferred me to *** in collection whom flat out refused to provide the 1099c. 5/15 ***** call me back and advised she will check back office again and call me back. todate, i have not received a call back.

  

  Business Response

  Date: 06/11/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ****** ***** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub provides applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate ****** ***** reviewed the TIL and accepted the Borrower Agreement on May 23, 2022. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  
  LendingClub records confirm that ****** ***** received a personal loan on May 25, 2022. Contractual monthly payments were received on the loan from June 2022 to July 2022.
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported. We give all borrowers a 15-day ***** period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date,a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Due to account delinquency, the loan was charged off on December 30, 2022. In accordance with our policy, the loan was sold to ************************************* (AIM) on January 27, 2023. Please note as the loan has been sold, any request received for validation will be sent to the debt buyer. If ****** ***** would like to discuss their account, please have them contact ********************************* LLC (AIM) at ************.
  
  When borrowers notify us that they may be a victim of identity theft, LendingClub conducts a thorough investigation to determine if a loan has been fraudulently obtained. A fraud investigation was opened on October 11, 2024, when LendingClub received a fraud claim through the credit bureaus. The investigation was closed on this same date, and the fraud claim was declined due to ****** ***** having had knowledge of the loan since its inception, and there being no evidence of fraud in connection with the loan. ****** ***** was notified of this determination by mail.
  
  If a creditor cancels, discharges, or forgives part of a debt, the portion of the loan that was not repaid may be considered taxable income. The creditor will then send a Form 1099-C, Cancellation of Debt, which shows how much debt was canceled, as the canceled debt may need to be included as income and pay taxes on the amount. ****** ***** loan was not settled in full for less than the full balance, nor was any loan amount forgiven; therefore, there is no necessity for LendingClub to provide a 1099-C form for their loan account.
  
  We appreciate the chance to respond to ****** ***** complaint. If ****** ***** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23406280
  
  I am rejecting this response because: regardless of if I was given the option to settle the debt or not, lending club charged it off and because of that a 1099-c is to be given in accordance to the rules of the financial consumer protection bureau.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 06/19/2025

  Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to ****** ***** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.  
  
  LendingClub previously addressed this complaint on June 11, 2025, and has nothing further to provide at this?time. If ****** ***** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time. LendingClub will promptly respond via email to address concerns. 
  
  

• Initial Complaint

  Date:05/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraud activity and misrepresentation of application processing for a financial loan. Which caused fraud withdrawal from my checking account and the loan was not processed and did not result in me receiving the funds promised to the account. However money was withdraw from the account in the amount of $1242.00 and then disputes were filed by the lending institution. During the process they said they need to verify that I had a valid checking account. The representative was **** ******** processing agent. I never received any money for a $5000.00 loan. The money that was in my account was withdrawal by the lending company and all my accounts pending transaction was canceled by the ********** and sent to loan agent.

  

  Business Response

  Date: 06/05/2025

  Thank you for giving LendingClub the opportunity to respond to ******** Whites Better Business Bureau (BBB) complaint. Were sorry to hear that ******** ***** could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  
  To protect themselves, ******** ***** should take these steps immediately:
  
  1.) Do Not give their personal information or bank account information to an unknown caller.
  2.) Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  3.) Call us immediately at ************. We can confirm the identity of LendingClub employees.
  4.) File a complaint about internet-related fraud with the ******************************* at *******************************
  5.) Report the **** to their state's attorney general. They can find their state's contact information at ******************************.
  6.) If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
  7.) Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
  

  Unfortunately,scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number,supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees,allegedly to fix problems with their Social Security number, credit report, or issues with the ***.
  
  Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victims bank account number, username,or password. They may even request their birthdate or Social Security number,leaving victims vulnerable to ID theft and other scams.
  
  If ******** ***** has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above.

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request clarification regarding the processing of four checks I mailed in a single envelope, which your records show were received on Monday, May 19.According to my account activity, the payments were applied as follows:Personal Loan ending in 6449 Payment posted on May 19 Personal Loan ending in 2598 Payment posted on May 19 Personal Loan ending in 9237 Payment posted on May 20 Personal Loan ending in 4271 Payment posted on May 20 All four checks were sent together and should have been processed at the same time. I am concerned that by posting two of the payments a day later, I may be incurring additional interest unnecessarily. Could you please explain why two checks were held and posted a day later than the others?Why didnt I receive my refund yet per the email 10 calendar days which have past. you call them and **************** is useless.

  

  Business Response

  Date: 06/06/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******** Brodys Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub check payments can take up to ten (10) business days to be processed to an account. When the payment is applied to the account, it is backdated to the date that the payment was originally received; therefore, the borrower is not charged any extra accrued interest or fees.  
  
  LendingClub records confirm that all four (4) check payments mentioned in the complaint were received by our lockbox service on May 19, 2025. Due to our processing times and procedures,some of the payments were applied to the account on May 20, 2025. Upon receipt of ******** Brodys complaint, it has been confirmed that all overpayment refunds have been issued in the accurate amount based on the date that the payments were received.
  
  We apologize for ******** Brodys experience and appreciate their feedback. Well use their feedback to improve our service and hope to regain their confidence in the future.
  
  We appreciate ******** ***** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******** ***** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time. LendingClub will promptly respond via email to address concerns.

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history.

  

  Business Response

  Date: 06/03/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to Zayquan **** ******* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub provides applicants with important documents prior to loan consummation.  These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.  The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate Zayquan **** ****** reviewed the TIL and accepted the Borrower Agreement on September 19, 2023. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  
  LendingClub records show that Zayquan **** ******* personal loan ending originated on October 2, 2023. Contractual monthly payments were received on time on the loan from November 2023 to June 2024.
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported.  We give all borrowers a 15-day ***** period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. The loan was charged off on November 18, 2024. In accordance with our policy,the loan was sold to ************************* on December 27, 2024. Please note as the loan has been sold, any request received for validation will be sent to the debt buyer. If Zayquan **** ****** would like to discuss their account, please have them contact ************************* at ************.
  
  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations and ensures that all reporting of account information is consistent with the Fair Credit Reporting Act (FCRA). In accordance with the FCRA,LendingClub provided a thorough investigation of their account, and it was confirmed that all account information has been accurately reported.
  
  LendingClub is required to report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years.  To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.  
  
  A fraud investigation was opened on November 21, 2024 when LendingClub received a fraud claim through the credit bureaus. The investigation was closed on November 21, 2024 and the fraud claim was declined due to Zayquan **** ****** having received benefit of funds. They were notified of this determination by mail. 
  
  We appreciate Zayquan **** ****** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If Zayquan **** ****** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************. LendingClub will respond via email to address concerns.
  

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this company stay in that. I had been approved for a loan that I it was online, put in my information in to get so that I can pay some backed up bills. And on that day, May 21st I was contacted right at that an hour. Of doing the application that I thought was being Accurate with the company and it led to this. Losing out on $260. Thinking that I was going to get a loan of $2000 or $5000 to pay back bills once realizing it was a scam, I. Reached out to the real company. Left them an email, and they instructed me here to this Website to put my complaint in. They also have my bank account information.And that sensitive information they have, but I have been following the instructions that the real company told me to do. Now, I just need help from you guys put a stop to them and I just want my money back. I don't think the real company should face any. Problems, because they had nothing to do with it. But at the same time, this has put ahold on me, getting a loan to pay off my bills.Even if I can get compensated. That's fine with me. If I can't, that's fine with me, but I would appreciate to receive some type proof that this will be handle to stop these guys. So it won't happen to other people.I'm scared to fill out any applications for any other loans for any other company. Not knowing if it's gonna happen again. So I'd rather be compensated for my troubles, if applicable. If not at least my money back, I gave proof and everything to show that I lost that money. To them scammers.

  

  Business Response

  Date: 05/30/2025

  Thank you for giving LendingClub the opportunity to respond to ****** ***** Better Business Bureau (BBB) complaint. Were sorry to hear that ****** **** could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  
  To protect themselves, ****** **** should take these steps immediately:
  
  1. Do Not give their personal information or bank account information to an unknown caller.
  2. Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  3. Call us immediately at ************. We can confirm the identity of LendingClub employees.
  4. File a complaint about internet-related fraud with the ******************************* at *******************************
  5. Report the **** to their state's attorney general. They can find their state's contact information at ******************************.
  6. If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
  7 Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
  
  Unfortunately,scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number,supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees,allegedly to fix problems with their Social Security number, credit report, or issues with the ***.
  
  Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victims bank account number, username,or password. They may even request their birthdate or Social Security number,leaving victims vulnerable to ID theft and other scams.
  
  If ****** **** has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above. 

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greeting, I currently have three personal loans with ************ Corporation. I first took a loan out with them when I lived in ******** from *********. I took a personal loan out for ****** dollars and paid them in full way before I was supposed to finish. I doubled down on my payments. My APR was extremely high as well. But I didnt recognized it at the time. The second loan I took out with ************ was for ***** dollars and they used their baby sister ******* Tree and my APR was high as well now that Im dealing with ************ again for the third, fourth, and fifth time. I currently took a personal loan third time for ***** at *****% , the fourth loan was for ***** again at *****%, and last I took my fifth loan out with them for ****** at *****%. I just called and ask how much APR is being taken out of my loan for all three loans a lending Club representative gave me all three numbers. The reason why I asked was because ************ is allowing me to know what they are doing to me and that other customers with your amounts of loans are paying way less than you are. I know that Im being racial discriminated against because Im black and female and I my counter partners who are white are paying much less. I would like an investigation into matter because I paid them the first two loans in full and paid off and they should had taken that in consideration when I came back the third, fourth, and fifth time. Covid affected me and I had no choice but to take out the other last three loans to survive. Now Im almost finish with the two ***** dollar loans and I can probably now be able to stay on track with not having to split my loan of ****** every month in half. I really need clarity and answers and justice. I will never again have to take anymore loans out with ************ ever again. Im in a better living lifestyle situation.

  

  Business Response

  Date: 06/05/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to **** ******* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub strives to make all loan decisions fairly and in alignment with Fair Lending requirements. LendingClub has an automated system that considers only factors relevant to determining ability and willingness to repay a loan which may include income, credit score, outstanding debt, employment status and recent credit activity. LendingClub does not consider an applicants race, color, national origin, religion, age, ***, gender identity, sexual orientation, marital status, familial status, or disability.
  
  LendingClub provides applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure. The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Once all terms and conditions have been acknowledged and accepted, no changes can be made, including the interest rate and monthly payment amount. Our records indicate **** ****** reviewed the TIL and accepted the Borrower Agreements on February 26, 2019, September 28, 2021, December 19, 2021, May 29, 2022, and August *******. To view the TIL disclosure and other important documentation, please have **** ****** sign into their LendingClub account online at **************************.
  
  The APR on personal loans currently ranges from 6.34% APR to *****%, depending on a borrowers credit score, loan amount,loan term, and credit usage history. LendingClub Bank, N.A., a national bank,is permitted to export rates and fees from its home state of **** under the ************* Act and Depository Institutions deregulation and Monetary Control Act (DIDMCA). The APR includes the yearly interest rate and the origination fee.
  
  The personal loans **** ****** received are fully amortizing loan with LendingClub. The amortized interest amount is a greater portion of the monthly payment at the beginning of the loan. As they make payments the interest portion of their monthly payment will decrease, and a greater portion of their monthly payment will be applied to their principal balance. Borrowers are also able to make extra principal payments that are applied to the principal balance, which decreases the total cost of the loan,and the total interest paid over the life of the loan. It is important to note that interest accrues on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. When a payment is received, the accrued daily interest is first satisfied, and the remaining is applied to the principal balance.
  
  Upon receipt of this complaint, a thorough investigation was conducted; it has been confirmed that all payments have been accurately allocated to the principal and interest balances as necessary and that the remaining account balances are correct.
  
  We appreciate **** ****** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If **** ****** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time. LendingClub will promptly respond via email to address concerns.
  

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** ******XX 11/29/2016 $0.00 (Experian)I am submitting this formal complaint regarding the continued and unlawful reporting of a charged-off account from ***************** on my Experian credit report, despite a balance of $0.00 and no verifiable documentation ever being provided to substantiate the debts legitimacy. This account, which allegedly originated on 11/29/2016, has remained as a derogatory entry that causes significant harm to my credit profile, even though no outstanding obligation exists. My ability to obtain fair credit, employment, and financial housing opportunities has been severely impacted by this inaccurate entry. ************ and ******** have failed to provide original, signed documentation or any meaningful evidence of the debts validity. This absence of verification is a direct violation of the Fair Credit Reporting Act. As outlined in 15 U.S.C. 1681i(a)(1)(A), Experian is required to conduct a reasonable reinvestigation of any disputed information and, as further stated in 1681(a)(5), delete any item that is found to be inaccurate or unverifiable. They have failed to do both. I have disputed this multiple times, and each time my complaint has been met with a generic, dismissive response that fails to reflect any real investigationmirroring the very same sham investigations recently exposed by the ***** This situation is emotionally exhausting and financially devastating, and it is unacceptable. I demand the immediate deletion of this ************ account from my Experian file unless ************ can provide complete and original documentation proving the validity and accuracy of this charge-off. The law demands it. My rights as a consumer have been violated, and I will continue escalating this matter through federal and legal channels until this account is permanently removed.

  

  Business Response

  Date: 06/05/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******* ******** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub provides applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate ******* ******* reviewed the TIL and accepted the Borrower Agreement on November 18, 2016. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  
  LendingClub records show that ******* ********* personal loan ending originated on November 18, 2016. Contractual monthly payments were received on time on the loan from December 2016 to September 2018.
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported. We give all borrowers a 15-day ***** period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. ******* ******** last payment was received on September 28, 2018. Due to non-payment and account delinquency, the loan was charged off on February 28, 2019. In accordance with our policy, the loan was sold to ********************* on January 19, 2020. Please note as the loan has been sold, any request received for validation will be sent to the debt buyer. If ******* ******* would like to discuss their account, please have them contact ********************* at ************.
  
  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations and ensures that all reporting of account information is consistent with the Fair Credit Reporting Act (FCRA). In accordance with the FCRA,LendingClub provided a thorough investigation of their account and it was confirmed that there was a minor inaccuracy in the credit reporting for their loan. An update was sent to the credit bureaus to reflect the account as charged off and sold. Please allow up to forty-five (45) days for the credit bureaus to process the new information to their report.
  
  LendingClub is required to report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.
  
  A fraud investigation was opened on February 17, 2025 when LendingClub received a fraud claim through the credit bureaus. The investigation was closed on February 19, 2025, and the fraud claim was declined due to ******* ******* having received benefit of funds. They were notified of this determination by mail. 
  

  We appreciate ******* ******* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******* ******* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************. LendingClub will promptly respond via email to address concerns.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: LENDING CLUB Account #: ********Balance: $0.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

  

  Business Response

  Date: 05/29/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to **** Pierres Better Business Bureau (BBB) complaint dated May 27, 2025. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  

  When LendingClub receives an application request, we provide applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about their loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate **** ****** reviewed the TIL and accepted the Borrower Agreement on March *******. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  

  LendingClub records report that **** Pierres personal loan originated on March 27, 2017. Contractual monthly payments were received on time on the loan from April 2017 to June 2018.
  

  We give all borrowers a 15-day ***** period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Due to non-payment, their loan was charged off on November 15, 2018. In accordance with our policy, **** Pierres loan was sold to ************** (also known as:*************) on December 17, 2018. As their loan has been sold, if they have additional questions regarding their account, please have them contact ************* at ************. LendingClub is accurately reporting their account information.
  

  LendingClub reports all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they have paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy. 
  

  LendingClub complies with all applicable federal and state privacy and data protection laws and regulations. In the laws and regulations, there are a number of exceptions where consumers have no right to opt out of non-personal information disclosures. Examples of appropriate information disclosures under this exception include those made to a purchaser of a portfolio of consumer loans, and a consumer reporting agency,consistent with the Fair Credit Reporting Act. They may view LendingClubs Privacy Policy at **************************.
  

  A fraud investigation was opened on April 21, 2025, when LendingClub received a fraud claim through the credit bureaus. The investigation was closed on April *******, and the fraud claim was declined due to **** ****** having received benefit of funds. They were notified of this determination by mail.
  

  We appreciate the chance to respond to **** Pierres complaint. If **** ****** has further questions about this complaint, please contact us by email at ******************************************* or leave a message at ************.