Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This GLP-1 compound did not work for me. I did everything they asked, and still weighed my 200lbs after 4 months. I reached out to them after several months letting them know I was not losing any weight and if I should increase the dose since it was such a minimal amount. Very very low dosing:Weeks 1-4: 0.2mg Weeks 5-8: 0.4mg Weeks 9-12: 0.6mg Weeks *****: 0.8mg *************** said they do not typically prescribe at this low of dosage unless there are side effects. They would only refund me $990 out of $1980 dollars because they shipped me a 6 month supply to start. I told them I have 2 ***** that haven't been used and I did not want a 6 month supply to start. They replied that they are not taking back the ***** and I will not get any more money back. So, for anyone who reads this, beware that you will be out the cost of what ever they ship to you, no matter if it works or not. This is not cheap and was a huge waste of money for me. I only tried it after all the great things I've heard about GLP-1 results. I would not trust that Hims and Hers medication will work like the name brands such as ******, etc. Very disappointing company, and NO results.

  

  Business Response

  Date: 05/13/2025

  Hi,

  
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  
  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23319529
  
  I am rejecting this response because:

  This company is purposely keeping the dosing very low so that time runs out to dispute it with your credit card company. The low dosing was not working for me and I told them this. I should not have to pay for a product that does not work at all. And pay for 2 ***** of unused product when my ** tells me to quit taking it because this should have started doing something by now. This company only shows they are greedy and not in it to help people lose weight. If I knew what I know now, I would have paid for name brands to get results. Do not trust Hims and Hers for your weight loss injections. I am proof that it doesn't work and they will keep your money.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 05/15/2025

  Hello,
   
  We sincerely apologize if you didn't find our resolution satisfactory in our last response. 
   
  Your latest order has been refunded in full; refunds generally take 5-10 business days to process, depending on your bank. We have confirmed this in the email sent to you.
  
  Additionally, we can confirm that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
  
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the email we have sent to you.
   
  Sincerely,
  The Hims & Hers Team
  
  
  

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  They credited me back the full amount since their compound did not work and I am greatly appreciative of their resolution.

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased weight loss medication, and the price I was quoted was not what they charged me. Their wording was quite misleading. When I saw the amount withdrawn from my account, I immediately called the company for clarification, and they confirmed that the charged price was indeed what had been taken out. I then proceeded to cancel the order, and they informed me it would take 5 to 10 business days for a ********* I approached the 10-day **** without a refund, I called for a follow-up. During that conversation, they acknowledged that my account was canceled, but they had never processed my refund. After speaking with a supervisor, they finally initiated the refund, but now I must wait another 5 to 10 business days. This experience has been incredibly frustrating. This company makes it exceedingly difficult for customers to resolve issues. Im relieved I was able to get in touch with them; had I not followed up, I would have been left waiting for an even longer time without knowing the status of my refund.

  

  Business Response

  Date: 05/13/2025

  Hi,

  
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  
  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my medication on April 24. It had a document stating my provider included 20 dissolvable ****** tablets at no additional cost but they were not in my package. I consulted the provider to told me to contact customer, which I did, and who to date has not responded -- 18 days later.

  

  Business Response

  Date: 05/12/2025

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response. 
  
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23316931
  
  I am rejecting this response because:
  
  Yes I received an email apologizing for the "confusion and inconvenience," but no solution. I was told one thing - with the documentation provided by your compan -- that the medication was provided in the package at no additional charge (which it was not), and am now being told another - that you are not providing it. The inconsistency, lack of organization in a point of contact when I initiated with a provider, was directed to customer care, who sent never responded, then when I got a an automated follow up on the app the provider somewhat followed up, though not with my exact concern, then no one really answered me until I filed a bbb complaint. After filing the bbb complaint I heard from both the provider, who then pointed me back to emailing a photo to customer service and customer service pointed me back to the provider. Confusion and inconvenience are and understatement. 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 05/15/2025

  Hello,
   
  We sincerely apologize if you didn't find our resolution satisfactory in our last response. 
   
  We have just responded clarifying the misunderstanding here, and also providing a partial refund for this miscommunication. 

  
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the email we have sent to you.
   
  Sincerely,
  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12th, at around 4 in the morning, I had subscribed to Hims for assistance in hair care, after I made the purchase I thought better on myself, and cancelled it, and attempted to get a refund as not even 1 hour had passed between time of purchase, and cancellation. I attempted to call Hims but was redirected by an automated bot to "**************************", they have no email listed easily accessible on their site, or contact information either, so I am lodging a complaint in order to have the issue resolved

  

  Business Response

  Date: 05/12/2025

  Hi,

  
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  
  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been 5 months since the last time I bought something from HIMS. Then I was charged ****** for a subscription that I was completely unaware of and tried to cancel but they told me no refunds even though it hadnt been shipped yet and I cancel it right when I found out I had be charged.

  

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request a refund for a subscription I placed on May 10. After reconsideration, *** decided to cancel this order. According to your website, the product has not yet been shipped.However, I found the refund process on your website unclear and unhelpful. I would appreciate it if you could cancel the order immediately and process a full refund to my original payment method.Please confirm the cancellation and refund at your earliest convenience.Thank you

  

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company stated that even though their product hasn't been shipped yet they are unable to cancel it and refund any funds paid out. I was seeking for the order to be canceled and my $195 charge refunded. I was denied.

  

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occurred Sunday, May 11th and the subscription was cancelled. The idea was to compare costs and understand the products being offered before making a full commitment. It was unclear whether there was only a subscription or one time order purchase for $35. The amount required to pay for the expense is much higher than was made transparent.

  

  Business Response

  Date: 05/11/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: Aug 26, **************************************************************** its possible side effects. I don't want to go into great detail due to privacy reasons. I tried contacting customer service, but they have not responded.

  

  Business Response

  Date: 05/12/2025

  Hi,

  
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  
  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 05/18/2025

   
  Complaint: 23314817
  
  I am rejecting this response because:

   

  Dear BBB,

  
  I am writing to formally request a refund for my August 2024 order ($175). Unfortunately, my experience with Hims has been deeply unsatisfactory, as the product I received caused harm to my health, and I did not receive the support I needed to address this issue.
  

  Despite reaching out for assistance, I found the support provided by Hims to be inadequate, leaving my concerns unresolved. The product not only failed to deliver the expected benefits but also negatively impacted my well-being, causing significant distress. As outlined in your Terms and Conditions, refunds may be considered on a case-by-case basis at Hims discretion. Given the health-related harm I experienced and the lack of effective support, I believe this situation warrants a full refund.
  

  I kindly urge you to review my case and process a refund for the order referenced above. 

  
  Thank you for your attention to this matter. I look forward to your prompt response and a resolution that prioritizes my health and satisfaction.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 05/20/2025

  Hello,
   
  We sincerely apologize if you didn't find our resolution satisfactory in our last response. 
   
  Your latest order has been refunded in full; refunds generally take 5-10 business days to process, depending on your bank. We have confirmed this in the email sent to you.
  
  Additionally, we can confirm that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
  
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the email we have sent to you.
   
  Sincerely,
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a subscription for $395 for medication for hair regrowth. Prior to renewal of subscription - 3 weeks reached out to the company to cancel the subscription. Assumed it had been cancelled but it was not. Several days ago (May 9th) - initiated a dispute with my bank as well. The company has been unresponsive and advised that I dispute with my bank.

  

  Business Response

  Date: 05/12/2025

  Hi,/

  
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  
  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 05/18/2025

   
  Complaint: 23314733
  
  I am rejecting this response because - while the business has acknowledged the claim. They have not cancelled the order refills at all and refunded the money. 

  Best,

  Varun

  

  Business Response

  Date: 05/20/2025

  Hello,
   
  We sincerely apologize if you didn't find our resolution satisfactory. 
   
  While we are unable to refund orders that have been disputed, we recommend you connect with your cardholder for updates regarding the status of your dispute. We sincerely apologize for the inconvenience.
   
  We can confirm, though, that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
   
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the messages we have sent to you.
   
  Sincerely,
  The Hims & Hers Team