Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 23, 2025 My prescription auto renewed and I never selected that option, my credit card has been billed nearly $897.00. Had I received notice through the app or via email, I would have declined the renewal. My intention was to try Hims medication and then decide if I wanted to save money purchasing the years supply. I have since turned of the auto renewal I never turned on in the first place. The app CS has not been helpful in resolving this billing practice.

  

  Business Response

  Date: 06/27/2025

  Hi Russell,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23518575, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Russell Graves

• Initial Complaint

  Date:06/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order the *** injections from HERS. My order arrived last week and I put the entire box in the fridge, unopened, as I was going away and would be starting my new rounds when I returned on Tuesday, 6/24.When I opened the box, the only thing in there was the alcohol wipes and syringes. This was a 3 month order and there was nothing there.I reached out right away and its been over 24 hours now- I have reached out multiple times - they said their callback time is 4 hours - and I have heard nothing.

  

  Business Response

  Date: 06/26/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23518420, and find that this resolution is satisfactory to me. I spoke to them myself, and they were very helpful in resolving this issue.
  
  
  
  Sincerely,
  
  
  
  Erin Power

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card was charged for 175 for a reoccurring charge I wasnt aware of with Hims. I called Hims on Feb 27th 2025 and asked for a refund, they agreed to refund it back on my card and said it would take maybe 10 business days depending on my bank. I have never received this refund, we called Hims and they told us to contact our bank and our bank told us that the merchant submitted a signature authorization and then reversed the signature a authotrization, so they never submitted a merchant credit. We have called Hims numerous times asking for them to submit the refund and they still havent, they claim they have refunded the claim and tell us to contact our bank.

  

  Business Response

  Date: 06/26/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Hims in order to get a prescription to take to my local CVS. I have done this in the past and it was great. They charged me $0 simply just to get the prescription written. I followed up with them yesterday in order to try and get this same arrangement because I am running low on my current 6 month prescription. They had me put in my Debit Card info to charge me $0 to speak with a health provider. I spoke to them for a message or two, and then they just simply charged me $264 for a entire years worth of the medicine. This is not at all what I wanted, not once did I ask for this or agree. I was never given a receipt or told that I was going to be charged. I contacted my bank, who has opened a dispute against the charge... but I really need the money. I never would have agree to pay for a whole year up front. Especially for a prescription that is DIFFERENT than what I normally take. I have no idea what the effects could be for changing where I get the meds from. My bank told me to cancel the subscription, so I did that ****. I also informed Hims to NOT ship my "prescription" as I did NOT want or agree to it in the first place. They ignored me for over ************************* an automated response essentially saying its too late. It wouldn't have been if they didn't ignore me for 24 hours. I did my own research and found that this seems to be pretty common of a process for Hims. It is just so shady, and I cant afford to pay over double for a year's worth of medicine than what I can get when I go through my insurance (which I told Hims I was waiting for). I attached the whole conversation I had with them. That is the only correspondence that I have. I spoke with two different doctors, asked them for no such prescription, and then they just took my money without getting any form of all clear or agreement from me. I need my money back from this scam of a company.

  

  Business Response

  Date: 06/27/2025

  Hi,
  Thank you for providing your honest feedback, and we’re so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive used to two weeks and gained weight. The dose they start you on is too low- especially for someone of my size and they fact I have been on this product two prior times w much success in the first two weeks - but had higher units. When you send messages to customer service - they NEVER even bother to reply. I want refund for 60% issued.

  

  Business Response

  Date: 06/27/2025

  Hi Shelli,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23516565, and find that this resolution is satisfactory to me. The provider has settled my issue and credited me half my purchase price for the diet medication that apparently is watered down.  
  
   
  You can close my case. 
  
   
  
  Shelli Knapp 
  
  
  

• Initial Complaint

  Date:06/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Impossible to cancel subscription whether through the app or through customer service directly. They continue to bill your credit card and ship products. Hair loss tablets contain additional supplements which caused side effects such as acne.

  

  Business Response

  Date: 06/25/2025

  Hi,
  Thank you for providing your honest feedback, and we’re so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:06/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently made a purchase for hair vitamins after completing an online questionnaire. Upon completion, I was informed that a provider would review my answers and create a personalized treatment plan. During checkout, the pricing presented was $35/month for 5 months, which led me to believe I would be charged monthly. However, I was unexpectedly charged for the full $175 upfront before even reviewing the treatment plan. Once processed, there is no option to cancel or modify the order. The full 5-month supply was shipped all at once. Since I was unable to return the product, I went forward with trying it out. After beginning the vitamins, I experienced severe facial acne, a reaction I had not previously dealt with. I immediately contacted the company to report the adverse side effects, discontinued use, and request a refund for the remaining unused product. Despite my prompt communication, my request for a refund was denied. I escalated the matter and requested to speak to a manager but was met with repeated, automated, and dismissive responses. After researching, *** discovered that similar complaints about misleading pricing and bulk shipments are quite common with this company, suggesting a concerning pattern. I believe the companys pricing presentation was deceptive, and sending the full supply upfront is a tactic to discourage refunds. Im seeking a reasonable refund for the unused portion of my purchase, as I am unable to use the product due to the adverse reaction and misleading purchase process.

  

  Business Response

  Date: 06/25/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23514154, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Inez Lynch

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription last month they took an order from me that was supposed to be broke down in several payments but they took it all in one lump sum of $345 I canceled my subscription that day there was nothing else I agreed upon to get from them until Friday of last week they took $195 from out of my account without my consent I did not order anything I did not check off anything saying I won't something from them they just took it out of my account on their own and it put me in a bind cuz I was part of my rent money and I emailed them numerous of times they never got back with me on my money and I still need my money it's for my rent for my family that $195 was part of my rent!!!

  

  Business Response

  Date: 06/25/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a subscription service with hims in summer 2024, receiving the most recent shipment in March 2025. Around March 2025, I discontinued the medication due to side effects and so cancelled the subscription in June 2025 before the next shipment was processed. However, they still sent me the medication at the end of June. Apparently, I had already paid for the medication in April 2025--however, I already needed to discontinue the medication by that point. I would have cancelled at that point had I known I needed to. They call it "prepay" but it really is a way to scam you.

  

  Business Response

  Date: 06/25/2025

  Hi,
  Thank you for providing your honest feedback, and we’re so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  

• Initial Complaint

  Date:06/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am Hers customer who received the wrong dosage of my GLP1 medication following a prescription adjustment. I have made multiple attempts to reach out to Hers for support via my Care chat, as well as via the *********************************************************** but have not received any support and have been unable to get ahold of anyone from the company. The initial Care chat response had nothing to do with the issue I raised. The submit a question does not allow you to do so for weight loss plans. I paid $599.00 for this prescription and am extremely concerned that incorrect dosages are being sent after Hers providers confirmed the prescription update and also that there is zero customer support available to address these kind of issues. I would either expect a refund for this months worth of treatment or preferably an action plan to get me the correct dosage in time to not impact my treatment plan schedule.

  

  Business Response

  Date: 06/25/2025

  Hi Mable,
  We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
  We’ve requested further information to locate your account, so we can help you as quickly as possible.
  We look forward to hearing back from you soon.
  The Hims & Hers Team