Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2023 I attempted to cancel my subscription on the Hims & Hers website.At the time, there was no option clearly stated on the **************************** website to cancel a subscription. There was only an option to "pause" my subscription. I chose the 4 months option as I believed after sending in multiple requests to their support email and phone calls, that they would reply and cancel my service. However, I did not receive any response, nor could I see if my subscription showed cancelled - it only showed paused.On April 10th, I received an email stating my account was no longer paused and that my order was processed for $72 dollars. I contacted my credit card company and they confirmed the order was processed on April 8th. I thought this was a mistake and attempted to contact Hims & Hers customer support again (on April 10th) immediately after learning my account was still active and my credit card processed an unauthorized payment. I attempted to call, but their number was not listed on their Contact Us page on their website. However, this time I was able to get past the automated chat bot responses and had a communication with an agent. Through the course of the conversation with the agent, ****, and her supervisor, *****, they were able to cancel my subscription, but no offer for a refund was made. While their Terms of Service claims no returns and refunds, it also states:"We do not offer refunds for partially used subscription periods, although we may provide refunds on a case-by-case basis in our sole and absolute discretion."The notification I had received was accompanied with a tracking number that stated the order had still not been shipped. Both agents claimed they couldn't cancel or refund the order and no offer made even though **** did acknowledge that cancellations could not be processed in the previous months in some states on their website. Their site is deceptive and the agent's acknowledgement seemed like grounds for a $72 refund.

  

  Business Response

  Date: 04/17/2023

  Hello ****, 
  We appreciate you taking the time to share your experience with us. We apologize for any confusion regarding our process and we can certainly provide you with that information.
  Each patient is treated on a case-by-case basis by a licensed healthcare provider. Once you chose your desired treatment, you were then prompted to fill out an online intake form which was used to gather information for a healthcare provider about your current symptoms, as well as any medical history.
  Following your submission of the form and your order, this serves as your agreement to be treated. This is all part of the initial consultation/visit which is free of charge. You are only charged once a prescription has been submitted which then enrolls you into a subscription where you would be charged either monthly/quarterly/semi-annually/annually depending on which shipping cadence you chose on your form.
  The intake form we provide is the medical and legal equivalent of a consultation with a provider since you do not reside in a state that requires more of an in-depth evaluation for your intake form. I really hope this helps clarify things for you.
  Additionally, we offer our prescription medications through auto-bill subscriptions to ensure that you receive your refills on a consistent basis. 
  Because this process is automatic, we do need to know if you'd like to cancel before an order is fulfilled. We ask that our customers send us a clear request at least 48 hours prior to their next processing date.
  After taking a look at your account, we do see that you reached out to support on 04/10/2023 requesting to cancel your subscription. Your refill order was submitted and processed on 04/08/2023. Since your order was already processed, we were not able to cancel your order. Again, our sincerest apologies for any confusion or inconvenience.
  While we are not able to offer you a refund for your refill, we can assure you that your subscription is canceled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
  We know this isn't what you wanted to hear from us today, and we sincerely apologize for any inconvenience. We hope that this information adds some clarity. We wish you all the best moving forward.
  

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a chewable mint which was claimed to have 10mg sidanifil and 18 MG tadalifil. I tried the product five times with zero effect each time, not even standard side effects of flushing, congestion and back ache. I have used Sidanifil and tadalifil previously, had some good response but always had the above mentioned side effects. Canceling the subscription is a process filled with trickery and deceit. They take your money in an instant but make it difficult to cancel. I am considering taking my product for testing at an independent laboratory.I don't care what their "policy" is, I want a full refund. I am trying to locate senior management to discuss.

  

  Business Response

  Date: 04/12/2023

  Hello *******, 

  We appreciate you taking the time to share your experience with us. Were sorry to hear your treatment didnt work as expected. 

  We do offer various other treatments, and it can be common to try a few before finding the perfect fit. We do see that you reached out to the medical team in February 2023 and a provider offered the option of switching your treatment. If youd like to do so, you can always respond back via the secure online messaging portal located in your account. 

  Additionally, since we are a subscription-based platform, we offer our prescription medications through auto-bill subscriptions to ensure that you receive your refills on a consistent basis. 

  Because this process is automatic, we do need to know if you'd like to cancel before an order is fulfilled. We ask that our customers send us a clear request at least 48 hours prior to their next processing date.

  After taking a look at your account, we do see that you reached out to support on 04/02/2023 requesting to cancel your subscription. 

  While we are not able to offer you a refund for your refill, we can assure you that your subscription is canceled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.

  We know this isn't what you wanted to hear from us today, and we sincerely apologize for any inconvenience. We hope that this information adds some clarity. We wish you all the best moving forward.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried the HIMS product. At the time I signed up I thought I chose a one time purchase. The next month they ship another package. I went online and thought I cancelled the subscription. Now a third package has been shipped.It appears this company ignores what I request and bill me.

  

  Business Response

  Date: 04/12/2023

  Hello ***, 
  We appreciate you taking the time to share your experience with us. We apologize for any confusion regarding our process and we can certainly provide you with that information.
  Each patient is treated on a case-by-case basis by a licensed healthcare provider. Once you chose your desired treatment, you were then prompted to fill out an online intake form which was used to gather information for a healthcare provider about your current symptoms, as well as any medical history.
  Following your submission of the form and your order, this serves as your agreement to be treated. This is all part of the initial consultation/visit which is free of charge. You are only charged once a prescription has been submitted which then enrolls you into a subscription where you would be charged either monthly/quarterly/semi-annually/annually depending on which shipping cadence you chose on your form.
  The intake form we provide is the medical and legal equivalent of a consultation with a provider since you do not reside in a state that requires more of an in-depth evaluation for your intake form. I really hope this helps clarify things for you.
  Additionally, we offer our prescription medications through auto-bill subscriptions to ensure that you receive your refills on a consistent basis. 
  Because this process is automatic, we do need to know if you'd like to cancel before an order is fulfilled. We ask that our customers send us a clear request at least 48 hours prior to their next processing date.
  After taking a look at your account, we do see that you reached out to support on 04/05/2023 requesting to cancel your subscription. Your refill order was submitted and processed on 04/04/2023. Since your order was already processed, we were not able to cancel your order. Again, our sincerest apologies for any confusion or inconvenience.
  While we are not able to offer you a refund for your refill, we can assure you that your subscription is canceled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
  We know this isn't what you wanted to hear from us today, and we sincerely apologize for any inconvenience. We hope that this information adds some clarity. We wish you all the best moving forward.
  

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19899652
  
  I am rejecting this response because: When I signed up I was unaware it was a subscription. I thought I selected a one time pay. When the product was shipped a second time, I logged on and i thought I canceled. The third time I was sent this product I cancelled again.

  This company is running a scam where they sign you up for a subscription and make it confusing and difficult to cancel. I NEVER thought I signed up for a subscription. This is an old ************ of doing business. They sign up people and then make it very difficult to leave. Just look at how many BBB complaints you have about this company and this practice and you will see this is an ongoing unethical practice.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* ********************************************************************** I am writing to file a complaint against this company regarding a recent transaction. On 03/28/2023, I signed up and provided my credit/debit card information. However, I did not complete the purchase and never authorized any charges to my card.Despite this, I was charged $123 by this company without my authorization. I immediately contacted them to request a refund, but they declined my request. I now have medication that I did not order and was charged $123 for it.I believe that this company has engaged in unfair and deceptive business practices by charging me for a product that I did not purchase or authorize. I have attempted to resolve this issue directly with the company, but they have been unresponsive to my request for a refund.I am requesting that they refund the full amount of $123 that was charged to my card. Additionally, I would like the BBB to investigate this matter and take appropriate action against [Name of Medication Provider] to prevent them from engaging in similar business practices in the future.Thank you for your assistance in this matter.Sincerely,*********************

  

  Business Response

  Date: 04/12/2023

  Hello ****, 
  We appreciate you taking the time to share your experience with us. We apologize for any confusion regarding our process and we can certainly provide you with that information.
  Each patient is treated on a case-by-case basis by a licensed healthcare provider. Once you chose your desired treatment, you were then prompted to fill out an online intake form which was then used to gather information for a healthcare provider about your current symptoms, as well as any medical history.
  You were then matched with a licensed provider in your state who reviewed the information you provided and evaluated your treatment options.
  Following your submission of the form and your order, this serves as your agreement to be treated. This is all part of the initial consultation/visit which is free of charge. You are only charged once a prescription has been submitted which then enrolls you into a subscription where you would be charged either monthly or quarterly depending on which shipping cadence you chose on your form.
  Because of your initial selection, submitting the intake form, and being paired with a provider, that is when you were prescribed as this is a part of the agreement when initially signing up for our Telehealth platform.
  The intake form we provide is the medical and legal equivalent of a consultation with a provider since you do not reside in a state that requires more of an in-depth evaluation for your intake form. I really hope this helps clarify things for you.
  You can read more about our Terms & Conditions by visiting our website, navigating to the bottom and clicking Terms & Conditions. 
  Furthermore, we do see that your order was partially refunded for $60.00 as a courtesy for the misunderstanding. We hope this helps.
  Rest assured that your subscription is canceled and you will not be shipped or billed for further refills unless you choose to make another purchase or reactivate. 
  If you have any questions or concerns, please feel free to contact us at ************************************* at your convenience. We wish you the best moving forward!
  

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a topical *********************** Solution from Hims last October, and was not aware that it was a subscription. It cost $270. Without any warning, I was sent another order of it on March 26th and $270 was taken out of my bank account without my authorization. I received the product in the mail yesterday, and I immediately contacted customer support notifying them that I would like to return the product and get a refund. It's still fully packaged, I did not even take it out of the shipping box. I was told that I missed the 48hr window for returns. This is a terrible business practice that a company can claim that you can't return something on the day you receive it or that they assume that they can automatically take money out of your account without a warning beforehand. I am seriously considering cancelling my other subscription, because my trust in this company is waining. Customers should be able to return items they didn't even know they were getting. This is ridiculous. I just want to send the product back and get a refund. Please & thank you.

  

  Business Response

  Date: 04/06/2023

  Hello *****, 

  
  We appreciate you taking the time to share your experience with us, and we would like to offer our sincerest apology for any misunderstanding.

  
  As mentioned at the time of check out, we are a subscription based service and will charge and ship out your treatment at your chosen frequency. We do require a minimum of 48-hours notice before an order begins processing to cancel any and all upcoming shipments. 

  
  Due to the medical nature of our platform, we are unable to accept returns once they have left the hands of our partner pharmacies. This is to ensure the safety of all parties involved. Again, our apologies for any inconvenience that *** cause. 

  
  Please rest assured your subscription has been canceled at this point, which means you will not be shipped or billed for any additional refills. If you have any other questions or concerns, feel free to get in touch with us at your leisure. We wish you the best moving forward! 
  

  
  

• Initial Complaint

  Date:03/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi we were charged $270 for hers and I never placed an order with them. I have no idea how to get in contact with this company and I was obviously hacked. They do not respond to the media email messages and we need to them to resolve this. It also says in the messages I am out of refills. I never had a prescription filled with them to begin with.

  

  Business Response

  Date: 04/06/2023

  Hello *****, 

  
  Thank you for taking the time to reach out to us. We are so sorry to hear about this experience and your difficulties getting in touch with us. We have followed up with you via email to further discuss your concerns and provide more details. 

  
  If you have any additional questions in the meantime, we welcome you to notify the representative who will be in contact with you. We wish you all the best moving forward.
  

  
  

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up for hims to first talk with the ************* appointment to ask questions and see if this was the right product for me. ( topical finistride)I booked an appointment and the dr ***** show. Then the script came anyway. Order number T6QBAMal4Hc. After reading the fine print I was not taking this as it was not *** approved. I did read no returns so ok. My bad. I tried to cancel. ****** later got an email saying I needed to sign in to confirm my order. Never signed ( ***** want to confirm). They just billed and sent another order. aaRFymqZDcA The package is still sealed in their packing. If its ok for me to revive it should be ok for them to receive back. And refund me my money. This was malpractice from the get go.

  

  Business Response

  Date: 04/05/2023

  Hello ******, 

  
  We appreciate you taking the time to share your experience with us. We apologize for any confusion regarding our process.

  
  Each patient is treated on a case-by-case basis by a licensed healthcare provider. Once you chose your desired treatment, you were then prompted to fill out an online intake form which was then used to gather information for a healthcare provider about your current symptoms, as well as any medical history.

  
  The intake form we provide is the medical and legal equivalent of a consultation with a provider since you do not reside in a state that requires more of an in-depth evaluation for your intake form. I really hope this helps clarify things for you.
  Additionally, we offer our prescription medications through auto-bill subscriptions to ensure that you receive your refills on a consistent basis. 

  
  Because this process is automatic, we do need to know if you'd like to cancel before an order is fulfilled. We ask that our customers send us a clear request at least 48 hours prior to their next processing date.
  After taking a look at your account, we do see that you reached out to support on 03/27/2023 requesting to cancel your subscription. Your refill order was submitted and processed on 03/21/2023. 

  
  While we are not able to offer you a refund for your refill, we can assure you that your subscription is canceled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.

  
  We know this isn't what you wanted to hear from us today, and we sincerely apologize for any inconvenience. We hope that this information adds some clarity. We wish you all the best moving forward.
  

  
  

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all this oral product has not been *** approved to treat hair loss. This is a *** approved product to treat high blood pressure.This oral product has numerous side effects that were not disclosed before they prescribed and charged my credit card. I let them know when receiving the product my concerns! I dont have high blood pressure why would I need a medication used to treat something I dont have and isnt *** approved to treat the reason I purchased?? They refused a refund refused the product back and provided zero solution never offered the topical option, simply told me to throw it out and Im out of $90. They charged me for a 3 month supply and a subscription. Side effects include light head,headache, weight gain, water retention and the list goes on. I would never agreed to these side effects. Then the product arrived unsealed on top of it all it all makes this product unsafe for me personally to take.

  

  Business Response

  Date: 04/13/2023

  Hello *****, 
  

  We appreciate you taking the time to share your experience with us. We apologize for any confusion regarding our process and we can certainly provide you with that information.

  Each patient is treated on a case-by-case basis by a licensed healthcare provider. Once you chose your desired treatment, you were then prompted to fill out an online intake form which was then used to gather information for a healthcare provider about your current symptoms, as well as any medical history. You were then matched with a licensed provider in your state who reviewed the information you provided and evaluated your treatment options.

  Following your submission of the form and your order, this serves as your agreement to be treated. This is all part of the initial consultation/visit which is free of charge. You are only charged once a prescription has been submitted which then enrolls you into a subscription where you would be charged either monthly or quarterly depending on which shipping cadence you chose on your form. Because of your initial selection, submitting the intake form, and being paired with a provider, that is when you were prescribed as this is a part of the agreement when initially signing up for our Telehealth platform.

  The intake form we provide is the medical and legal equivalent of a consultation with a provider since you do not reside in a state that requires more of an in-depth evaluation for your intake form. I really hope this helps clarify things for you. You can read more about our Terms & Conditions by visiting our website, navigating to the bottom and clicking Terms & Conditions. 

  Additionally, when a healthcare provider prescribes medication for off-label use, this means that they are prescribing a drug in a way that is different from what is in the *** approved labeling for the drug. When the *** approves a drug, the approved labeling specifies, among other things, the diseases or medical conditions for which the drug has been approved by the ***. However, healthcare providers are generally permitted to prescribe a drug for an off label or unapproved use when they determine it is medically appropriate for their patient.

  While we are not able to offer you a refund for your order, we can assure you that your subscription is canceled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur. If you have any questions or concerns, please feel free to contact us at ******************* at your convenience. We wish you the best moving forward!
  

  
  

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19641171
  
  I am rejecting this response because: this product is NOT *** approved to support hair growth. You sold me a *** product used for high blood pressure. I spoke to a doctor that advised this would not be wise to take since I dont have blood pressure issues and questioned why this product is being sold to people who do not have that issue! I ordered a topical treatment Not an oral treatment which is not *** approved. Your company is a scam and Im sure you will have lawsuits to follow.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I snoozed the account on 3/20 the day after I snooze the account order is generated, billed, and scheduled to ship. I have all the screenshots from you website. I contacted the chat agent and I was clear that I had snoozed my account and why did they still choose to process an order. No real answer the excuse did not match the transaction dates on your site. Number one issue the order was processed after I snoozed the account. Number Two the package had not been picked up so it could be canceled and the representative did not want to recall it back. On their site, it clearly indicated that the package was awaiting picked up.Number three the Address is incorrect. They went ahead and charged my credit card account. I asked them to cancel the package and credit my account and they choose not to. They are bullying me to take the order. I am under medical treatment for anxiety, depression, and bipolar and this back and forth and pressure to accept a mistake not made by me but by your organization is greatly affecting my mental health and stability. I am seeking my account to be canceled and credit for the charges for product I have not received

  

  Business Response

  Date: 04/05/2023

  Hello ******,

  
  We would like to thank you for taking the time to speak about your experience and we hope that this message finds you well. Our goal is to provide as much clarity about this situation and the resolution that followed.
  After taking a look into your account, we see that there were 2 payment attempts made before you logged in and adjusted your refill date. Once there are payment attempts, any changes made to the active subscription will not affect your pending order. 

  
  Based on the type of treatment, there is a small window for us to make any changes as our partner pharmacy tries their best to get orders out in a timely fashion. Once there is a tracking number attached to a package, the option to stop the shipping is no longer available.

  
  To avoid these issues, we do kindly ask that any adjustments ranging from cancelation requests to address updates are submitted at least 48 hours in advance to allow our team time to act appropriately.
  With that said, we do see that your subscription was canceled as of March 21, 2023 and your request for a full refund was handled as of March 23, 2023. If there is anything else that you need assistance with, please do not hesitate to reach out to our team at ************************************* at your convenience.

  
  Otherwise, we wish you luck on your continued health and wellness journey!

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A provider prescribed a medication to me. We went thorough a couple of different prescriptions and none of them worked well for me so I stopped taking it. The provider never checked back in with me and I never asked for another prescription. On March 6th, I was charged and shipped more of the product. My complaint is that I did not know I was going to be automatically shipped the product without my consent. I never received an email stating a shipment was about to ship and the provider never checked in with me to see how the prescription was doing and if I wanted another shipment. Every subscription service out there gives you a heads up they are about to ship a product and asks if you want to "manage the shipment". I tried to return the product and they said no because it is a prescription. They said I signed up for a subscription and there are not refunds. I did not realize I was signing up for a prescription. I think it is very unethical to ship a non refundable product to someone without letting them know it is coming.....subscription or not. I have spoken with them via phone twice and have been told no refund.

  

  Business Response

  Date: 04/05/2023

  Hello ****,

  We appreciate the time that you took to share your experience with us and we hope that this message finds you well.

  
  After taking a look into your account history, we do see that you were in active conversations with the provider about all of the treatments that you were willing to try. In order for treatment to be discontinued safely and appropriately, there does need to be a clear request submitted to the medical team or customer support. Without this request, we keep the agreed upon treatment as-is.

  
  While we are not able to offer you a refund for your refill, we can assure you that your subscription is canceled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.

  
  We know this isn't what you wanted to hear from us today, and we sincerely apologize for any inconvenience. We hope that this information adds some clarity. We wish you all the best moving forward.
  

  Customer Answer

  Date: 04/06/2023

   
  Complaint: 19634939
  
  I am rejecting this response because:

   

  The last time I communicated with a provider was December 5th, 2022.  No one checked in to see if the medication was working for me or if I would like to receive another shipment of it.  I believe it is wrong to ship someone a medication and charge them for it without confirming they want the medication.  I did not realize you would ********* something without confirmation.  
  
  Sincerely,
  
  ***********************