Reviews

This profile includes reviews for Sonder Hospitality USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sonder Hospitality USA has 15 locations, listed below.

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  Sonder Hospitality USA

  101 15th St San Francisco, CA 94103

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  Sonder

  555 W Jackson Blvd Chicago, IL 60661

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  Sonder

  1419 S Wabash Ave Chicago, IL 60605

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  Sonder

  613 N Wells St Chicago, IL 60654

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  Sonder

  314 S Halsted St Chicago, IL 60661

Review Details

• Review fromCarlos C.

  Date: 01/27/2023

  1 star
  They run a rental background on you AFTER you pay money and book with them. So I used them to book a trip for my mother's birthday, and my booking was canceled a month after I booked the room. They sent me a text to call them if I thought the cancelation was a mistake. So I called confused, and the cust service agent said that it was for the safty of their other residences. What? I've never rented before, I've only own my home, I've never been arrested or have had any dealings with law enforcement.. but im a danger to their other residents? This is what I get for trying to get a good price on a room. I've learned my ****** and will pay more premium prices for a better experience. I just hope this helps someone else.

• Review fromMiriam F

  Date: 01/23/2023

  1 star
  Sonder does not honor original hotel reservation terms. *************** that continually puts you through bait and switch.If you value your peace of mind stay away.

• Review fromLe G

  Date: 01/01/2023

  1 star
  Very misleading policies and reviews on Booking.com Had a flight canceled for a trip with a friend due to weather. We were supposed to stay there for 5 days, I thought they would bill us for one night and refund the rest but they kept the full amount. If they had made this policy transparent we would have not risked the booking.

• Review fromShane V

  Date: 12/23/2022

  1 star
  Do NOT book with Sonder. Sketchy business with useless customer service. A little research will reveal that the company has more active lawsuits than it does properties. With any luck, the business will be dissolved and the *** and founder placed in prison where he belongs. This will ensure nobody will ever have to fall victim to Sonder again.

• Review fromRolando R

  Date: 12/13/2022

  1 star
  I booked a stay with Sonder and the first place I stayed at the ** didnt work. I called they said someone will fix it no one came. I asked for a refund and they said they could not give me a refund since I was refusing to go to one of their different locations. I go to their different location and the unit was not cleaned and there was p*** and ****** toilet paper in the bathroom. They made me move a third time and then still are refusing to give me a refund because I chose to stay in one of their units. So not only did they tell me they couldnt refund me because I wasnt willing to move to a different location. Because they said they were willing to accommodate me and i was refusing. So when I do decide to move and its still an awful experience they then say they cant refund me because I stayed in their unit.

• Review fromAmber D

  Date: 11/30/2022

  1 star
  The * hotel In ************ was renovated and considered a nice mid-market hotel several years ago. Sonder took over the place and its not good!! A recent 3 night stay found us in a room with no chair, no heat (cold in November) a lumpy bed, dirty bathroom floor and the capper was no hot water!! The staff seemed helpless . After the first night they did relocate us to a bit better room.The Sonder model doesnt work if the actual work on the ground doesnt happen. Signing up a bunch of properties, taking staged photos, and designing a lovely website full of silky platitudes is great but eventually reality has to happen so it works. Attention to detail, cleanliness, staff training, etc. need to be considered or Sonder is down the drain (with cold water)!!

• Review fromDaniel L

  Date: 11/22/2022

  1 star
  ************* They happily give you a reservation only to charge your credit card as soon as the booking is done. Then, they force you to provide ID that is way above and beyond any other hotel company such as a driver's license or passport, then that's not enough! They then ask you to provide a picture of yourself so that they can send this to their biometrics analysts to verify the ID.That was enough for me, there is no way I was sending biometric data, so I tried to call. No toll-free number available. I then emailed them saying to cancel the reservation because there were already pending charges on my credit card. They send me a baloney propaganda email saying they need this for security. What a crock. But they never cancelled the booking, even though that's what I specifically asked for. Had to send another email in no uncertain terms, for them only to finally cancel the booking and tell me I will get a refund in 7 to 10 days.Amazing, now I have to pay my credit card a balance of ******* because I if I don't, I will pay interest on the charges because the refund will be only be on the next credit card billing cycle.All that for a booking the never was actually confirmed because I never provided the biometrics info. An administrative nightmare trying to recover the fraudulent charges and I'm still not sure they will refund, Now I have to call the Credit card company to avoid paying for charges I never should have had in the first place. Why they decided to charge my card when it was never a confirmed booking is beyond me. They must be doing this to inflate their sales figures.Avoid like covid-19. All other hotels only charge at check-in, not at the booking like these crooks do. Found another hotel better and for less price at the Hilton.

• Review fromJuan V

  Date: 11/10/2022

  1 star
  Stay away. I received credits for $1,200 for a stay that had to cancel due to Covid. Sonder refuses to honor the credit and insists on keeping $1,200 in UNEARNED payments. Other travel companies from airlines to hotels have honored their commitment to deliver services paid for but delayed due to Covid restrictions. I used in July 22 credits for travel originally booked for June 20. Thats how Iberia and AA earn loyalty by earning the money delivering the service and being helpful about it.

• Review fromBobbi C

  Date: 10/31/2022

  1 star
  I came to az from pa and was visiting family. I currently live in pa but still have a az license because my mom still stays in the same house I grew up in. I suspect this is why they canceled based on the little bit of googling Ive done. I was in a Sonder and tried to extend because my grandfather ended up passing away while I was in town and they couldnt accommodate because the location was booked so their own representative told me I could book at another location in the city. So I did that. They confirmed Im thinking I wont have to worry about having somewhere to stay while I grieve my grandfather and support my family for a few more weeks. They ended up canceling my reservation 2 days before on a weekend with no real explanation. So now Im searching for a new place to stay while they are holding 3000$ of my money which cant be used to book somewhere else Due to the hold. Wont be using Sonder ever again. i feel they could have reached out and spoke to me if theyhad any concerns but not one call. i called and the rep still couldnt help explain a thing to me and told me i would receive and email which was vague and still have not heard back from them 2 days later. At this point im happy to book somewhere else for the rest of ny time in az.

• Review fromMichael R

  Date: 10/24/2022

  1 star
  We stayed at *************************************************. Sonder management does not enforce rules, does not address roudy guests after repeated calls to them. We were a long term stay and the disturbances of the people that AirB&B rents to for this place have been some of the most rude, disrespectful people. Do not rent an apartment at this facility if you want to have a peaceful stay. People bring pets even though it is against policy and Sonder does nothing to enforce the mo-per policy. There only 2 things they do well: charge your credit card and say we are sorry when you complain. 10/24/2022.