Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used uplift to buy some air tickets with the Copa Air ************* on February 2, 2024 for a total of *******. I received confirmation of my air tickets, everything was going well until February 14, when I received an email saying that the loan was cancelled, I immediately contacted uplift customer service and they told me that they couldn't do anything because the loan was cancelled, that I had to buy the tickets again and so I did, I bought the tickets and two days after having bought the tickets new uplift sent me an email saying that they would apologize that there had been a problem with the system and that the old loan was active again after I had called costumer service about 10 times to ask them if they could do something and they told me no. It was cancelled. Now I have the old loan and the second loan that I made to buy the tickets. I have been calling again for two weeks to get a solution and to cancel the first one and no one helps me. They just send me an email that they are waiting for the cup. The loan number is ************.

  

  Business Response

  Date: 04/17/2024

  Hi *****, our teams thank you for reaching out. Our Customer Support team has been in contact with you in order to confirm that the loan has been cancelled as requested. Thank you for your patience while we validated the status of your account.

  Customer Answer

  Date: 05/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had trouble booking a trio through Uplift, inc. as I selected the wrong day. Cancelled trip. Rebooked with incorrect date again. Cancelled and finally rebooked with correct date. See multiple loans created. Tried calling and no agent. Generic email responses. Asked them to call me. Showed proof of cancellation for the first two trips booked. Called Southwest to confirm ONE reservation. Called hotel to confirm ONE reservation. Am being told I need to have merchant refund and then they can cancel and meanwhile they are about to charge me $600 approximately by 3/10 or 3/12. Not helpful. No human agent to speak with. Not willing to do anything. Multiple requests for help through email with a ****, *******, ******* and *****.

  

  Business Response

  Date: 04/02/2024

  Hi ******, we're happy to know this issue has been resolved and our teams were able to assist in a resolution. We thank you for reaching out and we wish you happy travels in the future!

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing this account from my credit report. Please help me in this matter.--------------------------UPLIFTINC 7189**** 05/2022----------------------

  

  Business Response

  Date: 04/04/2024

  Hi *******, we sent a request for more information on how to contact you directly. We would really love the opportunity to speak with you and assist, but we unfortunately have not heard back. You can add your contact information here or reply back to the email that our team sent you with the information and reference to this BBB complaint and we'll be sure to help! Thank you.

• Initial Complaint

  Date:02/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They literally have me on their report as a home equity loan I tried to file my taxes and I am being rejected because its saying I need to pay my first installment of a home equity loan, but I do not have a home and my name never purchased a home never initiated on purchasing a home I do have Section a

  

  Business Response

  Date: 04/04/2024

  Hi *******, we sent a request for more information on how to contact you directly. We would really love the opportunity to speak with you and assist, but we unfortunately have not heard back. You can add your contact information here or reply back to the email that our team sent you with the information and reference to this BBB complaint and we'll be sure to help! Thank you.

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21366430
  
  I am rejecting this response because: My direct contact number is still **********
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/16/2024

  Hi *******, we sent numerous requests via email and phone to reach you to validate the account. We would really love the opportunity to work with you and assist, but we unfortunately have not heard back. You can reply to the email that our team sent you with the information and reference to this BBB complaint and we'll be sure to help! Thank you.
  

• Initial Complaint

  Date:02/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Uplift / CB. I never had a contract with this company and have never been provided with one to help me track fraud.

  

  Business Response

  Date: 04/01/2024

  Hi *******, we certainly understand your frustration and can appreciate you wanting to protect your personal and financial information. The steps and documents that have been requested by our CS Team are required in order to begin an investigation and to reach a resolution. Unfortunately, without them, we will be unable to reach a resolution. 

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am looking to resolve an issue with this company regarding a balance that I am trying to pay off.My mother and I took out a loan from this company in order to pay for plane tickets.My mother and I never missed a single payment. But we noticed that a payment had not come out of our account one month. They also did not try to contact us about it.Upon further investigation, the latest transaction cleared, but 4 days after, a statement on our Uplift account says that the remaining balance that we owe was "Charged Off". I tried contacting the company to figure out what that meant, but all they did was redirect me to another branch that only had an automated voicemail. I was instructed to leave a voicemail with my concern and they would return the call. I never received a call back. I tried multiple times, only to be redirected to the same voicemail. Eventually, I directed my concerns to the customer representative that answers the phone.The person informed me that the term "Charged Off" means that my account is in collections, which was odd, since we didn't miss a payment. The last recorded payment was in July of *************************************** on my account status. She also said that the branch that handles issues is understaffed and that they cannot accept all calls. They just call back customers who left a voicemail. She advised me to email them instead. After sending them an email with my concerns, I received an email 6 days later, stating that: after completing their investigation, my claim has been approved. "please consider your claim closed." the email also read. This did not make any sense because that was not my initial inquiry.I reached out again in hopes to clarify the status of my account. It has been 30 days since my initial email. They have not told me if regular monthly payments will resume or if my account is still in collections.I'm afraid that they will make me pay for the overdue balance all at once, which I cannot afford.

  

  Business Response

  Date: 04/03/2024

  Hi *******, we sent a request for more information on how to contact you directly. We would really love the opportunity to speak with you and assist, but we unfortunately have not heard back. You can add your contact information here or reply back to the email that our team sent you with the information and reference to this BBB complaint and we'll be sure to help! Thank you.

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan from Uplift. I set up payments directly from a savings account. I was told 2 times in email that I was all set, I had set up auto pay. I was on vacation when the first payment was due. For some reason the payment would not go through my bank ( working on finding out why) so I try it 3 times over the next couple days,still not working. I trusted that all was well because that is what I was told. If I knew there was going to be a problem I would have fixed it a month ago , a whole month before the first payment was due. I was just in the state where my ************ is, I could have gone there and withdrew the money. The PROBLEM now is I have raked yo 127$ (and counting) in interest in one week and day by day I am trying to solve this and the interest grows. I fell that this is not something I should be penalized for because I was led to believe that my payment plan was in order.

  

  Business Response

  Date: 03/29/2024

  Hi *****, we appreciate your working with our Customer Support teams to validate your account and investigate your review further. In reviewing the account we can confirm that our system informed you when a payment failed and when a payment was past due and when you emailed our **************** Team, each representative provided you with the steps to go online and update the Method of Payment. For security reasons, only the customer can make these necessary changes. Interest does accrue as long as the account has an outstanding balance and the loan remains active until paid off. This is absolutely not a penalty, rather, the standard. We hope this, and the additional information emailed to you, was helpful in understanding the details of your account.