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Business Profile

Loans

SoFi

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

    • SoFi Finance Inc.

      860 Washington St Fl 2 New York, NY 10014-1308

    • Sofi Lending Corp

      PO Box 981075 Boston, MA 02298-1075

    • SoFi

      4064 Colony Rd STE 200 Charlotte, NC 28211

    Customer Complaints Summary

    • 2,301 total complaints in the last 3 years.
    • 761 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sofi recently ran a promotion with their partner Ladder life insurance where if you sign up for term life insurance through their email you receive ****** Sofi rewards points ($100 USD in value) directly to your Sofi account once the policy is activated. It very clearly states in the email that all that you need to do for this is sign up through the email and you will receive your points. After not receiving my points on 7/06/2022, I contacted Sofi and was told a ticket was created and that I would receive my points within a couple days. As of yesterday, 7/10/2022, I still hadnt received them and so I reached out to Sofi again. I was told the tickets for my complaint didnt exist and also that the promotion I was speaking of didnt exist as well and was accused of fabricating an email to get money out of them. They claimed the email I received this promotion offer from wasnt even part of their company, even though this email is the same email I have received all Sofi communication from since signing up with my account. Upon further research and speaking to other people who received this email, I have found out this is an ongoing scam of Sofis and they have done this to other people who also had to reach out through the BBB to get what is owed to them. Sofi needs to honor this deal, give me the $100 they owe me, stop accusing customers of fabricating emails, and own up to the fact that this email was sent out by THEM to several thousand of their customers.

      Business Response

      Date: 07/18/2022

      RE: BBB Case # ******** ; *************************

      To whom it may concern:

      We are in receipt of your letter received July 11, 2022  regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. 
      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you,

      Customer **************************************** N.A.. 

    • Initial Complaint

      Date:07/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been frozen 2 weeks. Ice called everyday and forced to leave a voicemail. I received one call back and after verifying everything is was told that it will be unfrozen and I would receive a call. My account is still frozen and I have gotten no call back. This is becoming an inconvenience because I need to access my account to pay rent, lights and groceries I can be contacted at: ******************* or *************

      Business Response

      Date: 07/18/2022

      Please see attached.

    • Initial Complaint

      Date:07/10/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with sofi to deposit my tax return and they frozen my account and it takes forever to get in contact with the fraud department about transaction I made. I AM A REAL PERSON and should be able to spend my tax money as I see fit.. I took ***** off to buy me a car and they froze my account!! SOFI IS THE WORST !! And its been literally weeks since I had access to my TAX MONEY

      Business Response

      Date: 07/18/2022

      July 18, 2022

      Better Business Bureau 
      1805 *****************************, Suite 100 
      ******, ** 78754

      RE: BBB Case #******** ; *********************


      To whom it may concern:
      We are in receipt of your letter received July 10, 2022  regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. 
      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you,

      Customer **************************************** N.A.. 


    • Initial Complaint

      Date:07/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened up a banking account, received a debit card, used the card. I changed all of my bank deposits to this account etc. after realizing that I couldnt access my account, I called sofi company at least 45 times in 2 days. Left numerous messages with no response. And could not get a live agent to help me. I now have no money, no idea why my account was randomly closed and have now accrued a ton of late charges because I have no way to access my money. This is absolutely ridiculous. I am a single mother of 3 children. And since when does a bank have no one to talk to about YOUR MONEY! I put my trust in this bank and they have failed me with no remorse. I want what is mine and not have to wait days for a response!!! SOFI bank is a joke to say the least

      Business Response

      Date: 07/18/2022

      Please see attached.

    SoFi is NOT a BBB Accredited Business.

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