Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've just discovered that Super.com has been fraudulently charging my credit card $15 a month without my consent for 10 months and I don't know how they got my credit card information. Charges were taken monthly between September 2024 and June 2025 for a total of $150 plus a $1.59 fee charged the first month. I never agreed to any subscription service or recurring payments. These charges were made without my knowledge or authorization. Furthermore, Super.com employed underhanded business tactics by automatically enrolling me in a subscription service without clear disclosure or explicit consent. I have received no email notification or correspondence informing me about this subscription or the monthly charges. It appears that the company is relying on customers overlooking these charges to continue billing without permission. This practice is deceptive, unethical, and unacceptable. I request that the Better Business Bureau investigate Super.com's billing practices and take appropriate action to prevent this from happening to other consumers. I also seek assistance in obtaining a full refund of all unauthorized charges and ensuring that my credit card is no longer billed by Super.com. Sincerely, Shaya M*****

  

  Business Response

  Date: 06/16/2025

  Hi Shaya,
  
  Thank you for reaching out to us and sharing your experience. We understand the urgency of addressing unexpected charges and we're here to provide assistance.
  
  The Super+ membership is an optional subscription designed to offer exclusive benefits and savings, but we understand your concern regarding the charges you did not authorize. After reviewing your account, we can confirm that the subscription has been canceled to prevent any further billing.
  
  As a one-time exception, we have processed a full refund for all charges related to the membership, totaling $151.97. You can expect this refund to appear in your account within the next 3 to 5 business days.
  
  If there's anything else we can do, or if you have any more questions, please feel free to reach out. We're committed to ensuring your experience with Super.com is clear and positive.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as they have promised a full refund. 
  
  Sincerely,
  
  Shaya M*****

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2025 I searched for best deals on hotel rates and made reservations (Super.com) for Family Reunion. When I received my credit card statement through *****l I was surprised to find that I was being charged $15 a month for a membership that I did not consent to nor did I receive any information about such membership. I sent an email requesting a cancellation back in April 2025 but continued to be charged. I called 6/13 when I saw I was still being charged. I even called my CC company to cancel my CC and issue a new card to stop these fraudulent charges. I requested membership be cancelled and requested a credit for the charges and was told the membership was non refundable when I spoke to the customer service person. I proceeded to inform the customer service person that if the charges didn't stop I would sue for damages. I received a text confirming membership was cancelled but I am still out $60 for something I did not authorize. This company is knowingly defrauding consumers without any type of consent to any membership!

  

  Business Response

  Date: 06/17/2025

  Hi Andrea,
  
  Thank you for reaching out and sharing your experience with us. We understand how important it is to have clarity regarding any charges, and we're here to assist you.
  
  The Super+ membership is an optional subscription designed to provide valuable benefits and savings. It's important to note that customer consent is required for activation. We apologize for any inconvenience you’ve experienced.
  
  We have canceled your membership, and as a one-time exception, we've processed a full refund for all charges, totaling $60. Please allow 3 to 5 business days for the funds to reflect in your account.
  
  If you have any further questions or need additional assistance, please don’t hesitate to reach out. We're committed to ensuring your experience with Super.com is positive and satisfactory.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago, I let a coworker use my card to book a hotel with Super+. Since then, Super+ has attempted multiple times to take $15 from my account. I don’t have a subscription with them, and I’ve already changed my card information. I don’t want to do it again.

  

  Business Response

  Date: 06/15/2025

  Dear Ranieka,
  
  Thank you for reaching out and informing us about your experience. We understand your concern, and we're here to assist you with finding a resolution.
  
  Super+ is an optional membership program designed to enhance your experience with benefits like cashback on purchases, earning opportunities through games and surveys, credit building, and discounts on various services. Activation of this subscription requires the customer's approval during the booking process and may have been initiated when your coworker used your card.
  
  While we haven't located a Super+ membership subscription with the details provided, if you could share the booking number or card details used, we would be delighted to ensure the membership is canceled and explore any refund options available.
  
  We value your patience and are eager to assist you. Please feel free to reach out with the necessary details or any further questions.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ranieka J****

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never used any of this company services. Every month they have been charging me $14.99 and I have disputed all those charges with my bank. I have replaced my card multiple times but somehow they keep finding a way to charge my new card. I did not give them my information. I do not know how they are getting my information. when I giggle this company it is a hotel booking company. I may have booked a hotel on their site but I did not sign up for a membership. If there is a membership, I've never heard of it and it's buried somewhere deep in the biking page and you would have to unclick a button that you probably didn't notice anyway. I don't know how to get them to stop charging me. I don't want whatever services they provide and I've never asked for them to charge me.

  

  Business Response

  Date: 06/16/2025

  Hi Paige,
  
  Thank you for reaching out and letting us know about your concerns. We understand how important it is to have clarity on any charges to your account, and we're here to help resolve this situation for you.
  
  The Super+ membership is an optional subscription designed to provide exclusive benefits and savings, and it requires customer approval to activate. After reviewing your account, we can confirm that the subscription started on 2024-08-22.
  
  As a one-time exception, we have processed a refund for all charges related to the Super+ membership, totaling $149.90. You can expect to see this refund in your account within the next 3 to 5 business days.
  
  We hope this resolves your concerns, and if there's anything more we can do to assist you, please don't hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Paige B*****

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company took my payment for a hotel room and the booking reservation is not available at the hotel after driving many hours on the road. I cannot contact them for what was a non refundable payment even though I am not receiving services that I paid for.

  

  Business Response

  Date: 06/15/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. We understand the inconvenience you faced, especially after a long journey, and we appreciate the opportunity to assist you.
  
  We have thoroughly reviewed your case and according to our records, a refund has been processed on June 14th to your original payment method. You should see the funds reflected in your account within the next 3-5 business days, depending on your bank's processing times.
  
  We're here to ensure you receive the services you expect, and we want to make sure everything is resolved smoothly. If there's anything more we can do for you, please don't hesitate to get in touch.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room, cancled and was not refunded the money I was told I would be, instead of a $163.10 refund i was only refunded $51.10. When I contacted the company after several messages I was told the rest was refunded 5/24/2025, but I never received it. I just want what I was promised. Now the company has stopped responding to my emails.

  

  Business Response

  Date: 06/15/2025

  Dear *********,
  
  Thank you for bringing this to our attention. We understand your concerns and are committed to helping resolve the matter.
  
  At present, we are unable to locate any booking details associated with the email address provided. Additionally, the booking number from the screenshot you shared does not pull up any information in our system. This might suggest that the booking was made through a different platform.
  
  To assist you more effectively, could you please provide us with the Super.com booking number? It typically begins with "B_...". Once we have this information, we will be more than happy to delve deeper into your case and ensure it's addressed promptly.
  
  Thank you for your cooperation, and we look forward to resolving this for you.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com sends notifications promising cash back rewards for services like **************** a notification/ad is clicked, they request credit card information.The provided information is collected under the guise of disbursement for monetary reward.The provided information is then used to set up a subscription and charges customers a monthly subscription.There are no emails notifying the customer they've signed up for a paid subscription.

  

  Business Response

  Date: 06/15/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. We understand your concern regarding the Super+ membership signup process and are here to provide clarity.
  
  Our $20 credit offer requires signing up for the Super+ membership through an advertisement on your order confirmation page or email from a third-party site like ***** Lyft, or Ticketmaster. When you click the ad offering the $20 cashback and sign up for the paid Super+ trial, you become eligible for the cashback after 30 days, provided your membership is still active.
  
  Super+ membership offers several benefits, including unlimited cashback on purchases, opportunities to earn money through games and surveys, credit building, cash advances up to $200, premium flight alerts, discounted theme park tickets, and gas discounts.
  
  In regard to your Super+ membership, it has been canceled, and we have processed a refund of $15 as a one-time exception. Please allow a few business days for this to reflect in your account.
  
  We appreciate you bringing this to our attention and hope this helps clarify the process. If you have any more questions or need further assistance, feel free to contact us.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a mistake when completing an online hotel booking. I promptly called to cancel the reservation so I could change it but I was told that even though I had contacted them within 24 hours of making the error they would not cancel the reservation. There was no indication that this would be the case when I booked. I am not costing the business any money by asking them to reverse a transaction made online by accident and which could not be reversed myself. I tried to call them as soon as it happened but was not able to get through until the next day.

  

  Business Response

  Date: 06/19/2025

  Hi Gabriel,
  

  Thank you for reaching out and sharing your experience. We understand how important it is for bookings to go smoothly, and we're here to support you.
  

  Our reservation policies are created to help our partners manage their bookings effectively, and we aim to assist customers with any situations that arise. We apologize if the cancellation terms were not entirely clear during your booking process.
  

  After speaking with **** from our Front Desk team, it appears that your booking was made at an exclusive discounted rate. Due to this, the property was unable to authorize any refund, full or partial, for this particular case.
  

  We appreciate your understanding of the guidelines associated with these special bookings. If there's anything further we can do to help, please don't hesitate to reach out to our customer support team with your booking details. We are dedicated to assisting you in any way we can.
  

  Thank you for your patience, and we’re here to support you.
  

  Warm regards,
  Super.com Team
  

  
  

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a paid member and holder of a deposit account for the companys credit card for over a year, and have spent thousands of dollars on bookings through them. Have had minimal contact with customer support because I have largely not needed it. I dont complain about hotel conditions to them because I understand they are a third party, and I value the discounted rate they provide. The issue I have is that today, 6/13/25, I deposited $106 into my super account to be used via their credit card on a booking. When making the booking, the transaction declined and a note told me the card was suspended. I waited until customer support was available, and they told me they would have to call me. Upon receiving the call, the agent informed me that my card was suspended 6/6/25 and that he would have to escalate this to senior support, who would reach out to me at another time. I asked for any information as to what was happening, and he told me he could not help at all. I asked simply to better understand if i should make other arrangements for my booking or wait a bit to see if they contact me, and he told me the $106 i put into the super account could not be retrieved because that was now suspended as well. I asked why it allowed me to add money to it but now i am not able to pull the money out, and he gave no answer. Less than 2 minutes after ending the call with him, I received another call from the same number. I answered, and it was the same agent I had just spoken to. He again made me go through the same verbal identity verification questions as the first time, and proceeded to tell me that upon investigation, they found that my identity couldnt be confirmed based on the info I provided when I made the account, so they were closing the account. I attempted to ask questions, but was cut off and simply told there is nothing I can do, and they will send me my money back at some point. I asked for escalation/ another contact point, the agent laughed, said no.

  

  Business Response

  Date: 06/16/2025

  Hi *******,
  
  Thank you for reaching out and sharing your experience with us. We understand the importance of having your funds accessible and are here to provide clarity on your account situation.
  
  After thoroughly reviewing your account, we can confirm that the funds you deposited into your Super account have been successfully transferred back to your external account, specifically your ********** account. You should expect to see the funds reflected in your account within the next 3 to 5 business days.
  
  We appreciate your patience as we work to resolve this matter and ensure your experience with Super.com is both clear and satisfying. If you have any further questions or need additional assistance, please feel free to contact us.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel in Menlo Park, CA for the nights of June 10 and 11, 2025. The hotel was fully booked, and the room that I was given was unacceptable. It was right over highway construction. The hotel gave me a full refund, and the refund was processed. The hotel would not give me any kind of confirmation of the refund. The hotel stay was prepaid, and the refund was sent back to booking company, Super.com. Super.com told me to file a refund request through a form on line. The form had a list of 21 reasons for a refund for accommodation. To complete the form, one of those reasons had to be selected and documentation from the hotel had to be provided. None of those 21 hard-coded reasons applied to me situation. I checked with Super.com as they had already been sent this money. I called the hotel, and the hotel told me to have Super.com call them so that they could explain how the refund was already processed. Super.com refused and told me to complete the form by selecting a reason that applied to my circumstances. None of the reasons in the drop down box applied to my case. As I said, the hotel has credit Super.com for the refunded amount, and Super.com refuses to credit me. The hotel's telephone number is ***** ********. n

  

  Business Response

  Date: 06/16/2025

  Hi Steven,
  
  Thank you for reaching out and sharing your experience with us. We understand how important it is for your travel plans to go smoothly, and we truly appreciate your patience while we looked into this matter.
  
  After reviewing your case and speaking directly with the hotel, I'm pleased to inform you that we have secured the refund for your stay at **** ******* **** *******. We have processed a refund of $600.43 to your original payment method, and this should reflect in your account within 2-5 business days. The confirmation number for your booking was ***********
  
  We are committed to ensuring our customers have a positive experience and are here to assist with any further questions you might have. Please don’t hesitate to reach out if there’s anything more we can do for you.
  
  Thank you again for your patience and understanding.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Steven H****