Reviews

Review Details

• Review fromJennifer E

  Date: 03/03/2023

  1 star

  Jennifer E

  Date: 03/03/2023

  I tried to book a hotel room for 2 nights by ******** the hotel I wanted. It popped up with a deal from this site. It turned out to be in a completely different city and the wrong dates.I tried to correct it and cancel it, no dice. Stuck now with a case opened with PayPal. No response from them yet.No where on confirmation does it say not refundable. Nothing while booking either.Yet here I am still no response and out money on a room I didn't use.UPDATE: I contacted one of your live agents as per your response SuperTravel and it resulted in an even worse experience. The agent "***********************" did not listen to my concerns, did not care about what happened and did not even offer any recompense whatsoever. You deserve all the terrible reviews for wasting people's time and money.
  

  Super.com

  Date: 03/07/2023

  Hi ********,We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.Please note that we do not have the ability to modify any reservations or change your research. Every reservation is made based o the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase.Indeed you booked a Non-refundable reservation, and it this information is displayed before you complete the purchase as well as after the reservation is booked, as shown on your payment receipt, confirmation email and voucher.we kindly ask you to review the ****************** on our website, so you can get a better understanding of the policies of your reservation and the scope of our services. Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies.Our Amendments team is currently reaching out to the accommodation on your behalf to request an exception to be made. They will follow up with you as soon as possible.

• Review fromAllison N

  Date: 03/03/2023

  1 star

  Allison N

  Date: 03/03/2023

  Hotel was missing key amenities that drove our booking and Super wont cooperate with a refund. They say the hotel is unwilling to provide them a refund so they cant refund me BUT the hotel says they are willing to send a refund through to them, and there should be accountability regardless.
  

  Super.com

  Date: 03/07/2023

  Hi *******,We're sorry to hear that the accommodation did not meet your expectations. Because we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. The only exception to deviate from the original policy of your booking would be if you had reached out directly to the accommodation, and they send you our way because you have reached an agreement. In that case, you must ensure you get written confirmation that they will discount or refund your stay, outlining the date of stay and guest name.?In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter. We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation.From now on, any resolution or updates must continue through your financial institution. We apologize for the inconvenience.

• Review fromkerry c

  Date: 03/03/2023

  5 stars
  Best hotel price I could find by far! I will definitely use it next trip, it was so user friendly too.

• Review fromFrank C

  Date: 03/03/2023

  5 stars
  Quick deal and super nice place to stay .will certainly use again

• Review fromTrisha W

  Date: 03/03/2023

  1 star

  Trisha W

  Date: 03/03/2023

  I think youre deserving of a great review because you helped me out of a mistake I made which was to book for the wrong dates. I received a confirmation email then I went ahead and booked with Super Travel for the dates I meant to book for getting the best deal possible! However, I am not seeing the cancellation transaction funds on my credit card history so Im concerned did it really happen? If it did You deserve 5 stars. Thank you,******
  

  Super.com

  Date: 03/22/2023

  Hi ******,Thank you for reaching out. The wrong dates that were booked was already cancelled and refunded. It usually takes 3 - 5 business days. Please check with your financial institution for more information on the refund status.Regards,
  

  Super.com

  Date: 03/22/2023

  Hi ******,Thank you for reaching out. The wrong dates that were booked was already cancelled and refunded. It usually takes 3 - 5 business days. Please check with your financial institution for more information on the refund status.Regards,

• Review fromAntonio J

  Date: 03/02/2023

  5 stars
  Every time I used, I save money and it's very easy to make a reservation true them, so easy like 123, really happy ??, thank you Super Travel.

• Review fromCharles T

  Date: 03/02/2023

  1 star

  Charles T

  Date: 03/02/2023

  I would give them no stars if i could. No where on their website does it state anything about referencing the website of the hotel resort you are staying at. The hotel we where staying at required a deposit. We had literally used all the money we had to book the room. We couldnt use the room because the hotel wouldnt let us stay there because we couldnt come up with the deposit. After fighting for a refund, super travel said they would refund the money but they where going to need to charge us an additional 30 dollars to receive our refund which wouldnt come for 3 to 5 days. Ive stayed in a lot of hotels and used services like this often and have never ran into any issues like this before.
  

  Super.com

  Date: 03/22/2023

  Hi *******,Thank you for reaching out.We are sorry to hear about your experience at the accommodation, however, the requirement to put down a security deposit is standard for hotels. It is not a charge but rather just a temporary hold on your credit card, subject to an inspectionWe of the property. The hold is released if no incidental purchases (room service, mini bar, Wi-Fi, etc.) or damages occurred.It is noted that a full refund has already been processed back to your original payment method. We thank you for your patience.

• Review fromDR R

  Date: 03/02/2023

  5 stars
  It was wonderful! Super easy great all around experience. Everything that was stated was exactly. Just a little remodeling would help. Thanks again !

• Review fromFatma H

  Date: 03/02/2023

  5 stars
  Real savings and responsive. I must say I was worried after I paid I thought it is not a real company. I called the hotel and surely they had my reservation exactly as I booked it. There was no surprises. Everything went smoothly.

• Review fromIsabella H

  Date: 03/01/2023

  5 stars
  Always found me the cheapest deals, Ive booked over 5 times with super travel!!!