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Reviews

Customer Review Ratings

3.68/5 stars

Average of 2,196 Customer Reviews

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Review Details

  • Review fromHazel D

    Date: 07/04/2022

    5 stars
    Great rates and easy to use! I love the discount offered for extended stay. Will use them again!
  • Review fromDahlene B

    Date: 07/03/2022

    4 stars
    Nice hotel. Very clean and roomy. However upon booking on-line was asked for special requests. Told them I needed a ground floor room or room with access to an elevator due to mobility issues. This had not been communicated. The clerk at the front desk made it alright though, and we got a nice room on ground floor. Everything else was satisfactory. Will book at this place again. Only one more suggestion. Hotel is not clearly visible from highway. A sign at entrance would be beneficial.
  • Review fromIsabel G

    Date: 07/03/2022

    5 stars
    Easy to book and no problems with check in. Definitely will use again.
  • Review fromJessica P

    Date: 07/02/2022

    1 star

    Jessica P

    Date: 07/02/2022

    I would not recommend. My husband booked for the 2nd to the 3rd and somehow the reservation changed to the 3rd and 4th. He noticed the date change on the confirmation page. He called the hotel and they told him they couldn't ammend the dates that he would need to call snaptravel. The snaptravel agent ****** was not helpful at all and refused to let him speak to a higher up. Just becareful when booking and read all fine print.

    Super.com

    Date: 07/07/2022

    Hi *******,We are truly sorry that you had trouble with your reservation Please note that we do not have the ability to modify any reservations or change your research. Every reservation is made based o the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase.As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.Thank you.
  • Review fromTy D

    Date: 07/02/2022

    5 stars
    Fabulous website. Great service. Best price for a good hotel
  • Review fromKat Z

    Date: 07/02/2022

    5 stars
    Easy to book hotel. Big savings. No hidden fees. Highly recommend to others and will use again in the future.

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