Reviews

Review Details

• Review fromJulia

  Date: 02/26/2023

  5 stars
  Clean, safe area and quiet. Restaurants walking distance from rooms.

• Review fromNathan R

  Date: 02/25/2023

  5 stars
  Loved it fast easy an 0 problems would recommend to everyone great deals

• Review fromDanielle B

  Date: 02/24/2023

  5 stars
  Could not have been simpler. This website took about 10 minutes of my time. I was already at the hotel from a prior reservation and I ended up needing another night so I was looking for a reasonable rate and remembered "Super travel" site. My pocketbook was thankful and the ease of the reservation PLUS the hotel allowed me to keep the same room. All around 10 and will definitely use this site again.

• Review fromJames L

  Date: 02/23/2023

  5 stars
  Saw the ad on my instagram account 2% cash back card that also reports positive monthly spend payments to credit bureaus. I did some initial diligence on company saw who the team was behind them. Figured I would give it a try. Downloaded the app immediately got a virtual card to use right away ordered a physical card as well. I started to use my virtual card right away was easy seamless and fast. What made this stand out from other fintech companies was the immediate funding option they offer. No waiting days for funds to clear no guess work as to when and how your account gets funded. It happened immediately with debit card funding. I used my virtual card right away to pay bills on line just like they said 2% cash back on payments!!! Got my physical card right away within 5 business days!! Started using my physical card everywhere Mastercard is accepted (virtually every where) and just like that 2% cash back no points no gimmicks no games just instant cash back ready for me to use once transactions clear!!! Super easy to make money while spending money on everyday life!!! Whats better than all of that? Real life customer support!!! No robots no robochat but real life customer support!!! Calling them with all my questions as a new customer they answered all my questions openly honestly and made me feel like they care 100%!!! Thank you ****** you are a true asset to this company!!! After using many fintech banks in the past few years I can say this company stands out high and above the rest 2% cash back on all spends 10% cash back on super travel!!! Plus 5% cash back on super store!!!! Plus credit reporting for positive payments!!!! They have you completely covered for all your financial needs!!!! Highly recommend this company!!!!

• Review fromDenise S

  Date: 02/23/2023

  5 stars
  I booked through super travel it had good prices did not charge me anything extra had no problems with there website

• Review fromRodney A

  Date: 02/22/2023

  1 star

  Rodney A

  Date: 02/22/2023

  Horrible experience with them. We paid for a trip for spring break in ******** and were notified a month later that the reservation had been canceled. They said the hotel had no rooms available. What on earth did we pay for then???? They did refund our money, but now we're left with no hotel three weeks away from spring break in one of the most expensive areas in my state. No way can I ever trust them again. AVOID!
  

  Super.com

  Date: 02/23/2023

  Hi ******,We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.Overbooking is a revenue management strategy that hotels use in order to account for last-minute cancellations and no-shows. It's a common industry practice and we do not have control. We kindly ask you to review the ****************** on our website, so you can get a better understanding of the policies of your reservation and the scope of our services. It is noted that you were fully refunded and granted compensation.We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

• Review fromLizzy M.

  Date: 02/22/2023

  1 star

  Lizzy M.

  Date: 02/22/2023

  This is the worst company. They will steal your money then hang up on your when you call to ask about it. Of course every case Is different but if you value your money please run awash from them. After they get you frustrated they then laugh and hang up on you. I wouldnt recommend them to absolutely nobody!!!
  

  Super.com

  Date: 02/23/2023

  Hi *****,We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.Thank you.

• Review fromCarley M

  Date: 02/22/2023

  4 stars
  The website is helpful and the deals for rooms are great ??. The last room I booked through them was a complete disaster the room was dirty, had Roaches and so on.

• Review fromJacqueline S.

  Date: 02/22/2023

  5 stars
  Saved the day for me booked a room at $43.00 a night. It was easy and reliable.

• Review fromReportingTruth$

  Date: 02/22/2023

  1 star

  ReportingTruth$

  Date: 02/22/2023

  If I could remove the star and rate it below decent I WOULD! I have been BATTLING this site for my refund since October of 2022. I paid for a hotel. Arrived there to the hotel that evening, only to have to pay the hotel directly because they never received a dime from then Snaptravel. Since the hotel charged me a different rate, not even PayPal will give me my money back. I have submitted everything proving I paid twice but nobody cared. PayPal looking out for the customer is a joke too! The now ********************** claims they gave my refund to my bank and Id have to resolve it with them. My bank (PayPal) never gave me my refund either. So bacically I was scammed out of over $200. Changing the name only helped them avoid many others too. There is a whole ******************* all scammed by this same no good company. If there is a lawsuit starting against this legally run scamming company, PLEASE PLEASE PLEASE follow up with me ASAP!!!
  

  Super.com

  Date: 02/23/2023

  Hi ******,Were sorry that you have that perception of our service. We can assure you that we are a legitimate company. We've been featured in the New *********** SmarterTravel, Conde Nast Traveler and dozens of other press outlets.We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.In this case, nonetheless, you did not our Support team to report the issue and get assistance. Before we could have the chance to assist you you had already placed a chargeback.For that reason, from that moment on, any resolution must continue through your financial institution as they mediate the case.We reiterate our apologies.