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Reviews

Customer Review Ratings

3.67/5 stars

Average of 2,197 Customer Reviews

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Review Details

  • Review fromMonica G

    Date: 09/22/2022

    1 star

    Monica G

    Date: 09/22/2022

    Snap travel total scam. I payed for one night. Got to the hotel they had no rooms available. At this point it was almost midnight and I had to find somewhere else to stay. When trying to get my money back they say there is no refund. Refund is when I try to return something I received. I never received this. Stay away from snap travel.

    Super.com

    Date: 09/24/2022

    Hi ******,Thank you for reaching out to us about your reservation.We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry, that as a third-party we cannot control, but indeed, we have procedures in place to reduce that negative impact as much as possible.We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.We have escalated this matter to our *********** team who will be reaching out to the accommodation and the travel partner to investigate what happened and will follow up with you as soon as possible.Thanks for your patience!
  • Review fromBriana B

    Date: 09/22/2022

    5 stars
    Great savings, use to Expedia now this site is my go-to for my booking accommodations.
  • Review fromWilliams L

    Date: 09/22/2022

    5 stars
    The reservation process was smooth and painless. Check in was a breeze. No additional charges were added neither by this third party nor the hotel. It was a win-win!
  • Review fromDavid W

    Date: 09/21/2022

    5 stars
    Great service and easy to use, saves you money during travels! Highly recommend!
  • Review fromIsaac S

    Date: 09/21/2022

    5 stars
    I really enjoyed using and I appreciate the discount and the special offer will definitely be using this in the future thanks
  • Review fromWashington P

    Date: 09/21/2022

    5 stars
    Easy to navigate and best price on the web. When I got to the hotel in *******, I was given an upgrade from a queen to a king room. No complaints and recommended.
  • Review fromNikoleta P

    Date: 09/21/2022

    5 stars
    I loved the service I got from Snaptravel. I saved money by booking with them and I had excellent amenities provided including early check in and late check out at the hotel. They even upgraded our room at no additional cost. It was an excellent first time experience. I will try out snap travel again the next time Im on vacation.
  • Review fromJoe H

    Date: 09/21/2022

    5 stars
    Easy to use. I found the best hotel rates than any other site.
  • Review fromRichard E

    Date: 09/21/2022

    5 stars
    Very easy to use, just entered my info and they found an excellent room for me at very affordable price, actually much lesser than I normally pay. I highly recommend this service.
  • Review fromCharles W

    Date: 09/20/2022

    5 stars
    **************** is excellent and they helped me immediately to resolve a issue

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