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Review fromCJ
Date: 09/18/2022
1 starCJ
Date: 09/18/2022
Bait and switched. Booked Days Inn on 8/4 as our flights had changed and we needed to add an extra night to our stay. Didnt look too bad and reviews were decent. Literally the only reason I used snap travel was for the price/quality of the room. I didnt need anything super fancy as we just needed a clean room with a shower and bathtub (so I could soak my feet) 10 days before our trip (more than a MONTH after booking) I receive an email that Snaptravel can no longer accommodate our room, as the hotel was closed but they have another place they can switch us to. How did nobody know it was going to be closed until 10 days before we went? We went by and it was totally boarded up and that definitely did not happen within 10 days, and was obviously already planned to happen. With the festivals, football season just starting and the weekend rates, our option was to take this other room or pay more than double what we had already paid and booked through snap travel. Hotel was called shalimar I feel we did not have an option and we were bait and switched. Had we been switched to somewhere of equal quality I wouldnt be sending this email right now. Literally probably one of the WORST hotels (if you can even call it that). Sketchiest area of town. We checked in late because we were just going to go back to the room and relax/soak before our flight in the morning. First impression- boarded up graffiti building directly across the street, super sketchy area. Dried puke in the parking lot that was still there when we left (I wish I took more pictures than the ones I took) MOLD on the ceiling from a leak that did not look remediated. I have photos if needed. Possible p*** on walls and someone elses makeup all over the sheets. Bathtub drain was broken, walls and light switches so filthy. Not the hotel I booked. There is no way they didnt know until 10 days before my trip that the hotel I booked wasnt available.
Super.com
Date: 09/19/2022
Hi *******, we really appreciate your patience so far and the time spent explaining your concerns with this reservation and we do apologize for the inconvenience. We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry, that as a third-party we cannot control, but indeed, we have procedures in place to reduce that negative impact as much as possible.We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.We have escalated this matter to our *********** team who will be reaching out to the accommodation and the travel partner to investigate what happened and will follow up with you as soon as possible.Thanks for your patience!Review fromDeborah P
Date: 09/17/2022
5 starsGreat service! Saved me about $30. For first use. I also received bonus for next booking.. My new go-to for traveling.Review fromTeresa L
Date: 09/17/2022
5 starsHad never heard of snap travel but their prices were a significant savings compared to the other sites and booking was easy. I kept looking for the fine print or some kind of glitch like an extra fee but was pleasantly surprised at how simple and easy it was. Hotel clerk said the confirmation came through faster than any other sites shed ever dealt with?Review fromERNEST E
Date: 09/17/2022
5 starsReally easy to use, and great prices! Ill be using again!Review fromNathan R
Date: 09/16/2022
5 starsEasy and fast to find the right place for you.Review fromNicole D
Date: 09/16/2022
5 starsEasy to use, professional, best price available, and great service.Review fromMary K
Date: 09/16/2022
5 starsThey offered lowest prices and delivered what was promised in the ads. Site was easy to navigateReview fromFRED F
Date: 09/16/2022
5 starsQuick and easy. Great savings. Simple.Lock it in. Cause you can't change it once you've booked.Review fromVictor H
Date: 09/15/2022
5 starsVery good price easy process, I would recommend this site to family and friends.Review fromSANDIP M
Date: 09/15/2022
5 starsThis went very smoothly, and we got a better price than booking with other websites.
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