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Reviews

Customer Review Ratings

3.67/5 stars

Average of 2,186 Customer Reviews

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Review Details

  • Review fromCynthia H.

    Date: 07/11/2022

    5 stars
    Very clean and comfortable place to relax after a hard day at work or a long day if traveling. Wonderful staff and awesome complimentary breakfast as well.
  • Review fromLois B

    Date: 07/10/2022

    5 stars
    They offered the lowest price with speed and ease for the specific hotel I wanted.
  • Review fromElizabeth R

    Date: 07/09/2022

    5 stars
    Snaptravel is simple and easy to use! But the best part is how much Im able to get with fantastic pricing! Amenities are well-explained. Ratings are accurate. And confirmation is straight-forward, always making for a pleasant check-in. Thank you, Snaptravel!
  • Review fromTa t

    Date: 07/09/2022

    5 stars
    great experience fair price! I got the best price and no hidden fees!Strongly recommend!
  • Review fromSusan N

    Date: 07/09/2022

    5 stars
    First time using Snap travel. Easy to use, great prices! Will definitely use in the future.
  • Review fromMichelle C

    Date: 07/08/2022

    5 stars
    This app was so easy to use and we were so happy with our accommodations. I was able to get the best price with no lack of attention to quality and detail. I would highly recommend using this app for your travel plans.
  • Review fromRoman p.

    Date: 07/07/2022

    4 stars
    Great place to find great offer and prices to stay 100% happy with it.will highly recommend this to anyone.thanks
  • Review fromJeremiah W.

    Date: 07/07/2022

    1 star

    Jeremiah W.

    Date: 07/07/2022

    I booked with this company and started the booking process on premises of the motel I was booking at around 1pm and was not able to actually get checked in until 9:30pm!!!!!!!!!!!!!!!! I stood in a motel lobby for 6+ hours!!!!!!! Getting screwed around by this worthless company because they cannot do their jobs!!!!!!!! Now I'm trying to use my rewards that I was SUPPOSED to be able to use to extend my stay and have NOW BEEN ON THE ***** WITH THEIR WORTHLESS CUSTOMER SERVICE AND THEY REFUSE TO HONOR THEIR POLICIES!!!!!! IM NOT BEING THROWN OUT OF A MOTEL AND SLEEPING IN THE PARKING LOT AGAIN BECAUSE OF THIS COMPANY'S F****** NEGLIGENCE AND UNWILLINGNESS TO JUST DO THEIR F****** JOB!!!!!!!!!!!!!!!

    Super.com

    Date: 07/15/2022

    We are sorry that you didn't feel supported in your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
  • Review fromKeith F

    Date: 07/07/2022

    5 stars
    Used snap travel for the first time over the holiday. It was awesome and saved us $.
  • Review fromJennifer M

    Date: 07/06/2022

    5 stars
    Everything was great! User friendly and simple. I will definitely tell everyone I know to use them.

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