Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. Today is May 30. I have been playing this the game Bingo Clash for quite some time. Today it seemed the game went crazy. It was crashing during games and I was playing people well out of my skill level. When I asked customer support they said the people i was playing were on the same skill level but on the ranking they are in the top 10. I feel cheated and I dont think this is right. I played fair and its not right what they are doing.

  Business Response

  Date: 06/06/2023

  Hello *******, 
  
  Thank you for contacting us through BBB and Skillz Escalated Support. 
  
  You mentioned playing Bingo Clash which is not a Skillz-supported game application. 
  
  We recommend reaching out to Pocket7 games: *********************************************;
  
  If you have any further questions about our platform please reach out. 
  
  
  Best, 
  
  

• Initial Complaint

  Date:05/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  skillz claims this they are a fair game and honest but i have been noticing that a lot of the games i play take a long time for them to find an opponent and then when they do match me with someone else coincidently the match is a loss for me with no replay video i understand not all games have replays and im fine with that but yesterday i played a match and just like i mentioned before. it took 1.5 hours to end when players only have 1 hour after they begin the match to finish. then the match shows the other "player" ABORTED the game then i look at the replay video and turns out the other player submitted a score, was given a different card than me which shouldnt even happen because in the game we are compiting against each other for the highest score so we have to have the same card. so seems to me that they make people wait for opponent while they find a card from another player to make sure you lose. but im assuming they made the mistake of actually having the replay yesterday. they have been basically replying with nonsense about how they know its frustrating for me to not have replays but they take cheating very seriously etc.. not really getting to the point of the problem and taking responsabiliyy they want to throw this problem under the rug and basically close the matter but im asking for them to refund me for the matches with no replay because i think its fair since i dont know how many times this has happened.. and they basically can't prove it hasnt happened before

  Business Response

  Date: 06/06/2023

  Hello *****,
  
  Thank you for contacting us through BBB and Skillz Escalated Support.
  
  It seems this same concern has been reviewed by our VIP concierge team in previous tickets like 13988868.
  
  In this ticket, you sent a list of over 100 Matches for a refund where we explained that there are a number of factors that can lead to a replay being absent, and that replay availability is not just reliant on our technology, but the technology of both players as well. If either phone is out of date, either the internet connection encounters periods of slowdown, or even if the connection is not strong enough, to begin with, the replay may not record or save properly.
  
  Our player support has asked for more information about the match you are referring to but no match was shared but a list of matches that didn't have a replay. We also added a $150.00 Bonus cash to your account which was greatly appreciated by you for the continued frustration.
  
  If you have more information about the match you are referring to please share that with me through here or through our ********************************.
  
  Best, 
  
  

• Initial Complaint

  Date:05/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So on March 18th 2023 I withdrew 440 dollars from my account. It was finally processed on April 11th. It is now May 20th and I still have not received my check. I have repeatedly messaged you guys for a week straight with no response what so ever. After repeated attempts I felt I had no choice but to come on here to make a complaint in hopes for some kind of resolution. My problem isn't solely the wait time. My problem is in your shady business practices. I have withdrawn $1000's of dollars from you guys and it is the same issues over and over again. I literally have to beg you guys for money that is mine. You tell me it "usually takes 2 weeks after processing for a check to get to me but can take up to 4 weeks". Its all a load of c*** You guys never send the check out, make me wait another full month after processing and then proceed to ask me of the address is right to start the "re-issuing" of the check.. like I've said I've withdrawn close to ***** times and it's the same c*** over and over. Now this time, it's been well past a month since processing and as usual your team won't respond to me now. It is absolutely ridiculous and unprofessional. You give me excuses, pretty much tell me monetary factors have to do with it which sounds like if it it doesn't make sense to pay me my money you won't. Like what kind of shotty business are you running? It's wrong on so many levels.

  Business Response

  Date: 05/23/2023

  Hello *******,
  
  Thank you for contacting us through BBB and Skillz Escalation Team.
  
  I would like to first apologize for the continued frustration you've experienced with Skillz.
  
  We never intend for our players to feel unheard or dismissed in any way shape or form.
  
  I have reached out to our payments team directly and have requested your Withdrawals be expedited and sent out to you this week.
  
  To show you a small token of our appreciation for being so patient with ** I have added a $20.00 Bonus Cash to your account so you can continue enjoying matches.
  
  If you have any pending questions please reach out.
  
  Best, 
  

  Customer Answer

  Date: 05/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I played Skillz games and won money. I withdrew $200 on two separate occasions. I received an email from Skillz on 4/18/23 stating my check would arrive in one week. I received another email on 5/4/23 again stating my second check for $200 would arrive in one week. Neither check has come. I was given empty promises that they would reissue a check but no one has and no one generally responds. When they do eventually respond they dont actually resolve the issue.

  Business Response

  Date: 05/23/2023

  Hello *****,,
  
  Thank you for contacting us through BBB and Skillz Escalation Team.
  
  I would like to first apologize for the continued frustration you've experienced with Skillz.
  
  We never intend for our players to feel unheard or dismissed in any way shape or form.
  
  I have reached out to our payments team directly and have requested your Withdrawals be expedited and sent out to you this week.
  
  To show you a small token of our appreciation for being so patient with us I have added a $20.00 Bonus Cash to your account so you can continue enjoying matches.
  
  If you have any pending questions please reach out.
  
  Best, 
  
  
  

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20076705
  
  I am rejecting this response because: you did not actually add $20 to my account and I have no proof or faith that you actually sent checks out to me. So far, everyones word at Skillz has been meaningless, and given that the $20 isnt in my account, it seems that yours is as well. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/26/2023

  Hello *****,
   
  Thank you for staying in contact with us through BBB.
   
  I am sorry to hear you no longer have trust in us and we promise to do our best in building that back up.
   
  I can confirm that the Bonus cash was added and used in cash matches,
   
  If you have any further questions please reach out to us at **********************************
   
  Thanks, 

  Customer Answer

  Date: 05/26/2023

   
  Complaint: 20076705
  
  I am rejecting this response because:
  
  I still have not received any check. Further, customer service contacted me to set up an e-payment and said an email with instructions was sent to me, which has of course not actually happened. Once again, you are ALL talk and no action. 
  

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between March 10, 2023 through March 17, 2023 my credit card was used with this business for over $4,000. I have reported to the company and the credit card that these charges were fraudulent. I filed a claim with the credit card company and Skillz. Claim was denied. I then requested from Skillz all information they had so I could peruse other remedies to this situation. Skillz will not provide me with any report, statement, or access to my alleged accounts to be able to see what all was done to add up to over $4,000 in charges. This is apparently an online betting service. The company refuses to give any accounting of any accounts that they have attributed to me. They have informed me that they have kept all winnings from these accounts as well. The company provides no phone number to call and only communicates through email. I have requested from the company any and all information regarding those accounts they attribute to me. Those accounts had received over $4,000 And I am unable to get the company to give me the very basic information about these accounts like how many where opened, when, the funds going in or out, etc. I also requested they send me what they provided the bank that allowed them to deny my claim. I have received no response other than the company decided the accounts were fraudulent (true-wasnt me), but the company says that I committed fraud and that allows them to keep any winnings and they have done so. How can one company say accounts were fraudulent, but deny the claim from the bank? I called the bank to see what information they received and was told they had no documents and the company just said they verified my email address and simple things like that, but nothing else. I have no proof that someone stole over $4,0000 from me. I need something other than emails per law enforcement and legal counsel to even begin trying to find who responsible and recover the stolen funds. This company seems like a scam.

  Business Response

  Date: 05/16/2023

  Hello, 
  
  Thanks for contacting BBB and Skillz Player Support.
  
  Skillz takes the fairness and security of its players and platform very seriously.
  
  Your account has been temporarily suspended due to using multiple accounts to take advantage of our matching algorithm. Every account action we issue is based on conclusive evidence of a violation of our Terms of Service.
  
  Our internal Trust and Safety team has found that your device has several accounts linked to it, which is a violation of our Terms and Service. 
  
  Players may not have more than one registered account with the same personal information, such as their name, email address, phone number, mobile device, and payment method.
  
  If you have any lingering questions, please contact **********************************
  
  
  Here are the Terms of Service again for your reference: **************************************************;   
  
  
  Best, 
  
  

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20055501
  
  I am rejecting this response because:

  Because once again they are just typing words.  There is no evidence, no reports, documents, etc.  However, I am no surprised by the response.  It seems to be their go to response they use for anyone making a claim against them.  All the complaints are basically the same.  The company closes someone down after they have a nice size amount they request to withdrawal the money.  All of a sudden they are accused of having multiple accounts with no actual proof given, just that they say so.  Mine is a little different because I was not the one using the service.  I hope others read this and stay away.  I

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/17/2023

  Hello *****, 
  
  Thanks for staying in touch with us through BBB. 
  
  Upon thoroughly reviewing your account, it appears that your account has been banned for violating our Terms of Service by not just creating more than one account but also for having made false chargebacks with your financial institution.
  
  We warned you several times in the ticket: ******** and ******** but you did not take our warnings seriously. 
  
  In conclusion, its clear you violated our terms of service and chose not to cooperate after
  Several warnings; therefore, our decision to close your account is final. Please consider this matter closed and not open for further discussion.
  
  You can review these terms by following this link: ***************************************************;
  
  Regards,
  
  
  
  
  

  Customer Answer

  Date: 05/23/2023

   
  Complaint: 20055501
  
  I am rejecting this response because: I still do not accept that someone at the company writing words on emails can prove that it was me.  What verification do you have?  What is my social security number? What hospital was I born in?  Please provide something other than emails that shows how it was verified that I, ***************************, was the individual that was using your services.  Your user agreement doesnt hold up in court so far from what I have seen. Its a joke.  Somehow someone was able to clone, hack, whatever my iPhone and used my Apple wallet and email to perpetuate a fraud. Your company probably applauds the ingenuity to be able to steal over $4,000 me and allow you to to perpetuate your fraud of keeping what ever deposits where made and whatever winnings this individual was able to actually win without any actual proof provided other than emails.  What a racket!  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE ONLY COMPLAINT THAT NEEDS TO BE READ. I HAVE BEEN A SKILLZ PLAYER FOR OVR 4 YEARS AND I HAVE NEVER HAD ISSUES LIKE THIS BEFORE.I'm not sure what's going on with skillz but they must be having some serious money issues. They haven't been paying out VIP players, and have been delaying payments and withdrawals longer than what it says in the emails/app. They also haven't been allowing top players to use their tickets to claim prizes. Even though if you do a quick ****** search on their prize offerings, you can easily order any of them. I can only assume they are doing this because they would rather you blow through your tickets and money than send you refunds /payments. I've played blackout bingo for nearly 5 years and I have never seen anything this horrible with skillz happen. They were always the top tier of money gaming apps. And it's starting to feel like a scam. I am genuinely worried I won't ever see my money, and I have considered filing backcharges, regardless if it results in account closure. To any top players reading this, I highly recommend book keeping every deposit and withdrawal you have ever done. Who knows what will happen with this company within the next year.Anyways, I have been waiting on two checks now. In my email from skillz it says I will receive them in 1-2 weeks. MARCH 20TH Amount to the address on file via check ****** *refund in 1-2 weeks (It has been over a month)MARCH 27TH Amount to the address on file via check $1,573.46 *refund in 1-2 weeks We are coming up on two months on a check that was supposed to be mailed within 1-2 weeks of the withdrawal process. I have sent multiple emails in app, and they either close the ticket entirely, or leave it read, with no response.

  Business Response

  Date: 05/16/2023

  Hello *******, 
  
  Thanks for contacting BBB and Skillz Player Support.

  
  I have been in direct contact through ticket: 13907186. 

  
  Thankfully you allowed me to assist and we went ahead and resolved your complaint through there. 

  
  If you have any further questions please reach out! 

  
  Regards, 
  
  
  

  
  

  Customer Answer

  Date: 05/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

• Initial Complaint

  Date:04/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a member of the skillz community for a few years now and had no problem in the past. Ive verified multiple time and passed and had successful withdrawals. I stopped playing for almost a year and recently logged in ready to play again and I remembered when I stopped playing they had asked me to verify again for no reason. When I just verified not more than a month before that but its not a problem but at the time I didnt have time to and stopped playing completely until now anyhow I immediately reached out to support to ask if I could still verify. Next day couldnt login they emailed me saying I was in violation of cheating, fraud, or abuse and was banned from the site. I did not participate in any of the those things and Im not even sure what theyre saying I did because its an automated message not explaining anything. They talk about fairness but yet theyre the ones being unfair for kicking me off for no reason. If I was found in violation why didnt they kick me off immediately when they found out why would they wait that makes no sense like they just threw that out there because they dont have to have proof or facts or even explain. If they want for no reason they can just kick you off.

  Business Response

  Date: 05/16/2023

  Hello, 

  
  Thanks for contacting BBB and Skillz Player Support.
  Skillz takes the fairness and security of its players and platform very seriously.
  Your account has been temporarily suspended due to using multiple accounts to take advantage of our matching algorithm. Every account action we issue is based on conclusive evidence of a violation of our Terms of Service.
  Our internal Trust and Safety team has found that your device has several accounts linked to it, which is a violation of our Terms and Service. 
  Players may not have more than one registered account with the same personal information, such as their name, email address, phone number, mobile device, and payment method.
  If you have any lingering questions, please contact **********************************
  
  Here are the Terms of Service again for your reference: ********************************************************************;
  
  Best, 
  
  

  
  

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi skillz. I been contacting skillz for over 11 months but no answer on email I call to my account *** blocked I *** accuses for violating rules its on TOS section 7.3 which is I never Ever done anything I have my account since 2015. I never have that problem. Last year I blocked from skillz at 02/24/22 I got blocked by the support I have no idea which headquarters the name of the person is was *****. And I *** tell that my account is linked to 24 or 40 account which is impossible and yes there is some issues with the app I mean the games. I complain maybe couple times but at least I get answers or some proof about the problem.or skillz should investigate more about the problem I have nothing to hide that time I vas playing the games almost every day. Sometimes at work or home or other locations Im guessing because of that maybe The apps working with real time location And I have left about 700$ or more of my wining balance in my account well if is impossible to get that money back. I consider to investigate again and. I did a verification. Last year for the game bubble cube 2 Its was 30 match I completed for 2 hours with one of host from skillz support I forgot the name I left some screenshots here and the guy tell that there Wii check the results about my account and days after that I got email that my account is in good condition nothing to worries about. Everything is ok. And after 2 or 3 weeks I got my account closed. And please if is possible to open my account back and I willing to do anything to get back because I got nothing to hide I Wii wait for answers

  Business Response

  Date: 05/16/2023

  Hello, 
  
  Thanks for contacting BBB and Skillz Player Support.
  
  Skillz takes the fairness and security of its players and platform very seriously.
  
  Every account action we issue is based on conclusive evidence of a violation of our Terms of Service. Your accounts have been suspended due to using multiple accounts to take advantage of our matching algorithm.
  
  Skillz will always take the precautionary steps to verify if there are any signs of any kind of cheating, exploitation, or foul play, and for that, we cannot apologize.  Our Fairplay team will always take the necessary steps to keep the platform safe and fair for all players. Our goal is to keep all players on a fair platform whether or not the actions they may take on our platform may be intentional. 
  
  If you have any lingering questions, please contact **********************************
  
  Here are the Terms of Service again for your reference: **************************************************;  

  Regards, 

   

  
  

  Customer Answer

  Date: 05/20/2023

   
  Complaint: 19988400
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** hi and thanks for answering me back.   I think its   Mis understanding. I rejected the answer. And let me explain. About what I been accused for I never did anything intentional.     And I dont need an apology from skillz.   All I need is to investigate. What is the problem.           And yes there is a link for my account with 1 more account.  Here is how my girlfriend hes playing skillz games to.  And we use the same credit or debit card to deposit ?? money and.  Then. Skillz blocked right away hour account.   And I explain skillz what the situation. And then I know that the rules. And skillz agree everything its was ok.         And. Those account that been likened to my.  All those are from skillz games its not account its app   I play almost all skillz games.    Like 20 apps.  And its saying on the terms of conditions. That its ok   To play many games.  From skillz   By using one account.  I never ise 2 account.            And I found my favorite games its bubble cube 2.      My girl hes playing the same but we live different adress    But sometimes when Im at her place I playing. So  its maching the same IP address 

      And there is one day bubble cube asking me to do verification games online on soom for 35 cash games   It took 2 hour to do I did and my girlfriend she did the same thing but different week or day            And we did use the same computer and the same place  thats why  probably  skillz support there found that the same IP address      Thats where is the mistake  but I promise I never broke any rules  now my girlfriend she got her account blocked    I think the same week   With my     And I been sending emails to skillz but no body answering to me    There is always an explanation about this situation              And I still have the screenshots for the results that day when I did the online verification  and I got messages from skillz that everything its ok with my account              And whos ever can read this please understand that and believe me all what I say its true   Of you need any information ?? anything I provide        I just need to a prove that I never broke any rules   And well i like playing skillz games   I have a lot medals ??  from skillz about a challenges           Please ?? skillz investigate again thank you 

   

   

  Business Response

  Date: 05/23/2023

  Hello *******, 
  
  Thank you for staying in contact with us through BBB and Skillz Escalation Team. 
  
  Skillz will always take the precautionary steps to verify if there are any signs of any kind of cheating, exploitation, or foul play, and for that, we cannot apologize.  Our Fairplay team will always take the necessary steps to keep the platform safe and fair for all players. Our goal is to keep all players on a fair platform whether or not the actions they may take on our platform may be intentional. 
  
  We have received your request and our initial response still stands that was sent in my previous response. I can also see that you have been denied in your previous BBB complaint made o 5/24/22 where you requested the same and this request was also denied. 
  
  Please understand that Skillz considers this case closed and submitting new complaints with BBB will be automatically closed and will continue to receive the initial denial. 
  
  You can review our Terms of Service here: **************************************************;
  
  Thank you for understanding. 
  
   
  
  
  

• Initial Complaint

  Date:04/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Skillz charged my money that I didnt not deposit. I am having a hard time getting my money back in my original deposit account. There is no way to win money in this game and when they started overcharging me I became very upset. I sent over 20 messages to receive my money back in which I did not confirm my deposit. I want my money back!!!! Keep an eye on your account, they take money out that was not authorized!

  Business Response

  Date: 05/16/2023

  Hello,

  
  Thank you for contacting BBB and Skillz Player Support.

  
  We appreciate your patience while we looked into this for you. It seems we were unable to locate a transaction with the information you provided. Just to confirm, do the following card details appear correct?

  
  Skillz Username: XX
  Email on Skillz: XX
  Date of transaction: XX
  Type: XX
  Last-4: XX
  Billing Zip Code: XX

  
  Kindly double-check your records for any additional receipts from either PayPal or ApplePay. Lastly, could you please send a screenshot of the deposits in your bank statement or receipts?  Any further details you can provide would be extremely helpful.
  You can also reach out to ** through **********************************
  
  Thanks,
  

  
  

• Initial Complaint

  Date:04/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to play a .60 cash game. Right before I played there was an update to the app. During my play there were tutorials as of it was my first time playing and it wouldnt allow me to play the cards of my choosing, I tried numerous times. So I just ended the game and asked for a refund. They denied it stating there was no replay available to review and this could be because of a low battery, low space available on my phone, neither of which occurred. There is no replay in this game EVER. *** played over 50 times, none have a replay option. I cant fathom why a business would lose a customer over 60 cents. However, after reading online reviews it made sense to me. I havent made a deposit in a while, been pretty much playing on their money. I wholeheartedly believe thats the real issue here. When I made regular deposits, theyd refund your fee in a heartbeat. These people should be ashamed of themselves. Just reading the BBB reviews and complaints shows to me how unfairly they treat customers.

  Business Response

  Date: 05/16/2023

  Hello *******, 
  
  Thank you for contacting us through BBB and Skillz player support. 
  
  I am sorry to hear about your recent experience on our platform. 
  
  Would you mind sharing more details about the issues you have encountered and if you wrote to our Skillz support team?
  
  A Match ID or Ticket number would really help me investigate your concern and find crucial details. 
  
  Any further details you can provide would be extremely helpful.

  Thanks,