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Business Profile

Online Shopping

Stitch Fix

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Stitch Fix came to BBB’s attention in October 2013. A review of complaints was done in September 2024. Complaints on file state concerns with cancellation and subscription issues.

    BBB recommends users to review their Terms of Use (Please see styling fee and payment)

    For additional support options, please visit Help.

Complaints

This profile includes complaints for Stitch Fix's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stitch Fix has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Stitch Fix

      1 Montgomery St Ste 1100 San Francisco, CA 94104-4583

    • Stitch Fix

      122 Meyran Ave Pittsburgh, PA 15213-3309

    • Stitch Fix

      1631 Opus Dr Plainfield, IN 46168-5692

    • Stitch Fix Inc

      816 Congress Ave Ste 900 Austin, TX 78701-2684

    • Stitch Fix

      731 Market St STE 500 San Francisco, CA 94103-2011

    Customer Complaints Summary

    • 121 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 items from Stitchfix 6/3/25. It is now 6/20/25 & my order is yet to arrive. I have chatted with Stitchfix Customer Service online several times & have been told that the order will be cancelled and a full refund will be issued. That is yet to happen. I have received 1 email from customer service stating that they "are looking into it". Not sure what that means, my order has been sitting in Bridgeport, NJ for over 2 weeks now & hasn't moved - clearly lost in transit. 6/20/25 I chatted again with customer service online & asked for a phone # to contact a manager at Stitchfix I was told that they would call me. I'm sure that will not happen.

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had attempted to use this service. They had sent out a shipment, which due to a *** issue, was not delivered to my address, and I was unable to find the package. I reached out and informed them of this, and they agreed to send out another package. The second package also shows delivered, however it was once again not delivered to me. When I reached out this time, they told me that they have deactivated my account, and would be charging me the full price for the items I never received. This is ridiculous and they refuse to reason with me, despite federal laws in place saying that I cannot be forced to pay for products and services which I did not receive.

    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a fix and now that I try to pay they have all my payment info jumbled and mixed up. I have already returned items I don't want and the system tried to take funds from a card I did not select to pay with. When I try to update, it says updated, but doesnt.
      There is no phone, chat not available so I have to email. Poor service when I needed assistance immediately.I wont ever use them again due to this type of service and mix up with my pay info. Its unprofessional and I highly distrust this company now. Also my pay info was not supposed to be saved . They have royally messed this up. When I tried to pay yesterday, the amount would not show. They need to work on their website. Please assist so I can get this taken care of then my info is to be deleted from their system entirely. I will bit upload a picture of how they messed up my pay info- that is personal info and they've messed it up enough. Thank you.

    • Initial Complaint

      Date:06/04/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stitch Fix lacks a customer service number; chat was unavailable during the stated hours, and emails remain unanswered. I placed a freestyle order; after a two-week delay, only one package arrived. After notifying the company I would discontinue service, I could not reach them. A screenshot of a recent (at least 15 since June 1, 2025) failed chat attempt is attached. This occurred after 5 PM CT, though their site indicates availability until 6 PM CT. This constitutes a UDAAP violation, hindering customer contact or preventing it as retaliation.

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned an order at the end of April and have still not been refunded.. it is crazy and this is the second time I have contacted them and have tracking and know they have received it.. they have become the most unprofessional company and I want my refund and will never shop there again

    • Initial Complaint

      Date:05/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged a total of $30. $20 in February and $10 again in April, and I never received any items. I need to cancel my subscription and be refunded the $30 back to my payment method, which is ****** (***********************************)The $20 hold was never removed from my account and I never received any shipments from stitch fix. So the $10 deposit needs to be returned as well which is a total of $30

    • Initial Complaint

      Date:05/05/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an active StitchFix account from 2018-2019 and cancelled afterwards. This month I was randomly charged to reactivate my account (which I did not ask for). I tried to log in but I don’t remember my password from 5+ years ago and it would not allow me to reset my password.
      There is no public facing phone number but the website stated to submit an email and they will send back a confirmation with a ticket number to be handled within 2 business days.
      I have received no communication from StitchFix, neither a response nor a confirmation of my complaint.
      I’m disputing the charge with my bank but I do not want to have to do this month after month…. Especially when this has been a closed account for a long time.
      I have no clue how or why they reactivated my account, and I’m scared they are going to send clothes to an old address that I cannot log-in and change… and then charge for said clothes.

    • Initial Complaint

      Date:05/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never ordered a box. My subscription has been cancelled for years and they used my old address and profile details to send a box that I wont receive. I dont have access to the old address. They are fraudulently using my data to charge me for clothes I didnt order.

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was notified today that my account with this company was shut down due to similarities with other peoples accounts and missing items. I have not had an account with ******************, so I find it hard to believe that my address and email are associated with other accounts. I was in the hospital and my fiance had to send items back. He forgot some items and I contacted Stitch Fix immediately after they attempted to charge me for the items. I requested a replacement return label and have sent the forgotten items back. I also included a dress I had purchased that did not fit to be returned/refunded. Since they contacted me today and told me they were shutting down my account, I will not receive this refund but they will be receiving all their items that they are claiming I am not returning. This is an unfair solution and I dont deserve to be punished for accounts that might look like they are associated with me BUT are not! I have followed through on my part of returning their items and deserve to maintain my account or at least get my refund for the dress I purchased and returned with their items. This is bizarre and needs to be handled in a more professional manner.

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January, I was charged by Stitch Fix for a shipment that was never sent. After noticing that I never received the package, I contacted Stitch Fix customer support. They acknowledged that the issue was on their end and assured me that I would receive a ********* has now been over 3 months since that initial communication, and despite multiple follow-ups, I have yet to receive my refund. I have contacted both my bank and ******, and they have confirmed that the transaction went through successfully on their end and there are no holds or issues preventing a refund.Stitch Fix has continued to delay the resolution of this matter, which is causing me financial hardship. I am requesting immediate action to process my refund and close this issue.Desired Resolution:A full refund for the January transaction and confirmation of the refund being processed.

    Stitch Fix is NOT a BBB Accredited Business.

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