We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Printing Technician

Printify

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Technician.

Complaints

This profile includes complaints for Printify's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Printify has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Printify

      814 Mission St San Francisco, CA 94103

    • Printify

      108 W. 13th St. Wilmington, DE 19801

    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They trick you into double ordering by sending an email telling you to confirm that you still want out of stock items. Then they double the previous order and charge you again. Their customer service is horrible. The only way to communicate is through their chat and nobody you talk to at first is capable of completing the task of canceling an order THEY created by "mistake". They say they will transfer you to someone who can help, and they will be with you in about 10 minutes and that is a lie! 40 minutes later they tell you they need 10 more minutes to read the chat first. Then more time to request a cancelation. Just to tell you they will email you later without the ability to respond.

    • Initial Complaint

      Date:05/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm filing this because Printify is charging me VAT on UK orders as a sellerwhen **** already collects it from the customer and withholds it from me. That means I get hit with VAT twice: Etsy keeps the tax, and Printify charges it again. I never had the chance to provide tax logistics or avoid the chargeno field, no prompt, no nothing. It's not my responsibility to cover the buyer's VAT; I'm shipping a product, not running Her Majesty's ******************** add insult to financial injury, I waited 40 minutes in their so-called "live chat," behind just two people, and still got zero answers. Printify is passing the ***** breaking trust, and profiting off sellers in the process.If this is "support," Id hate to see neglect. Fix your billing practices, Printifyor at least be transparent enough to say you're charging sellers for taxes they dont even collect

    • Initial Complaint

      Date:02/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out regarding a recent order that was never delivered, and I am extremely disappointed with the lack of support I have received from your teamspecifically from **** ******. Over the past few months, I have spent over $3,700 on your platform, yet the level of customer service I have encountered with this issue has been unacceptable.After my package failed to arrive, I contacted Printify for assistance. However, I was forced to wait two full days before being informed that it was not your problem and that I needed to deal with *** instead. Upon calling ***, I waited for ******************************************************** and that I needed to speak with either Printify or ***** as *** had apparently handed off the final delivery. This lack of communication and accountability between Printify and its shipping partners has caused unnecessary frustration and wasted my ******* the very least, Printify should be facilitating communication with the carriers involved rather than pushing the responsibility onto the customer. I understand that shipping issues can arise, but I expect a company that I have spent thousands of dollars with to take ownership of the situation and help resolve it. Instead, I have been left with no solution, no accountability, and no clear next steps.This experience has seriously made me reconsider continuing to do business with Printify. I am requesting that someone from your teampreferably a supervisorreview my case and provide me with a real resolution. I would appreciate prompt attention to this matter, as it should not take this much effort to get a straight answer regarding a missing package

    • Initial Complaint

      Date:01/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a t-shirt on 12.23.2024. Printify offers different print providers to actually do the printing and shipping; however, the money is paid directly to ************************* print provider I chose is Print Geek; they are based in *******, ******. My order was to be delivered on 1.1.2025. Being that was a holiday, I gave it a couple of extra days. It is now Thursday, 1.9.2025, and the shirt has yet to be delivered. Also, the tracking number I was given, doesn't seem to exist per the USPS.I have sent four (4) emails to Printify---NONE have been answered or acknowledged. I have asked for a resolution, for a refund. But if they won't respond to my email, how can I recoop my money? I can't.I find ignoring ALL my attempts at contact very unprofessional. There isn't a phone number to use for customer service. I feel this is the only chance I have at getting my money back.Respectfully,***** *****

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 30 shirts on December 5th with a guarantee of arrival within days. We paid $45 dollars for that shippin guarantee. It's been 2 weeks and we have no package and no response from the company AT ALL. I called the post office, and also confirmed they did not pay priority for shipping. They paid the lowest base cost ($15) so we were scammed completely. I've been trying to contact them nonstop since after Day 5 and no one has returned an email, refund request or anything at all. There is no contact number. I can't stress enough, this company is an absolute scam. I am disputing the charge and filing a complaint with consumer protection. I truly hope that this company will no longer be able to do business in the United States as they are scamming us.

    • Initial Complaint

      Date:12/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put in an order for 20 shirts. I only received 17 and two of the shirts have marks on them that look like they come from a printer or some other sort of damage.

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company double charged me for an order. The 2nd charge was twice the amount of the first charge and this is completely unauthorized. When I contacted customer support about the issue they told me to contact my customer and ask them to ship the 2nd item to my personal address... Absolutely unprofessional.

    • Initial Complaint

      Date:11/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told it is absolutely free to start a print on demand business via my **** store, which I sell my designs and art through Printify. What concerns me is how they are withdrawing money from my linked debit card for sample and bulk orders which I clearly understand, but they're charging me out of pocket for production costs after a ******** purchases a item from my **** store, charging me money I don't have since I'm a new **** merchant, and I cannot come up with the production costs. Since this occurred, my second ******** paid for their item, but it's on hold because I didn't " pay " for production costs, and now my ********s purchased item isn't going get shipped on a timely schedule because of this shady charge practises, making me appear like a bad merchant, yet Printify says it's absolutely " free " to run a business through them, connected to my **** shop, isn't that a lie when Printify tells billions of artists and graphic designers it's absolutely free to run a prinf on deman POD business, but unfortunately we all end up having to pay out pocket for production costs which should be actually the ********s responsibility? I am however financially responsible for my own personal orders, such as sample and bulk orders, yes I clearly understand that. But what makes it wrong I feel is, making you pay for production costs and flat fees when a ******** purchased a item, which I feel should be the ********s responsibility to pay, not ours.

    • Initial Complaint

      Date:11/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** this vendor to purchase 18 t-shirts for a family celebration. Ordered on 11/1/24 which is more than enough time to receive by the customers deadline of 11/15/24. Vendor originally promised items on 11/7, then the date changed to 11/12 and now they are uncertain when/if items will ship. Although the staff is nice; the company only has chat customer service and no way to speak to a live customer service representative. Chat customer service staff has refused to allow me to speak with a member of management or have someone in leadership contact me. It makes me feel as if I have been scammed.

    • Initial Complaint

      Date:11/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Printify has a "delay" in their order submission and it causes for multiple orders to be placed. They then claim orders are already in production and cannot be canceled. I realized within minutes I was charged multiple times for an order and they refused to cancel or refund my order. I have screenshots of the orders, times, and support messages. They are aware it's an issue but just say sorry they cannot do anything.

    Printify is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.