Complaints

This profile includes complaints for Printify's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Printify

  814 Mission St San Francisco, CA 94103

• 

  Printify

  108 W. 13th St. Wilmington, DE 19801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out regarding an unacceptable experience with one of your international print vendors. Two weeks ago, I ordered a mug through your platform, choosing the vendor based on a customer service agents recommendation to ensure faster, localized delivery for my customer. However, the shipment is still undelivered. Any reasonable person would not expect something to be shipped for 15 business days, which is three full weeks in 2024this just doesnt happen anymore.When I contacted Printify support, I was informed that this vendor may take up to *15 days just for shipping*, with an overall delivery time that could stretch up to *three weeks*. I find this timeline unreasonable for todays standards and question how a vendor with such prolonged shipping times can be vetted and retained on your platform. I was further disappointed when my request to speak to a manager went unfulfilled after a 20-minute wait in the chat, as no supervisor ever joined the *************** of now, I have yet to actually speak to someone in a supervisory role, which has compounded my frustration. I would like to stress that this situation goes beyond a refund or the cost involved in this transaction through the vendor, ****, or Printify. This order directly impacts my business, and such delays affect the level of service I can provide to my customers. I rely on ********************** to connect me with reliable vendors, and this experience has fallen significantly short of that expectation.Given the inconvenience caused by these delays and my dissatisfaction with both the vendors and Printifys responses, I request a full refund of the purchase, including any associated fees. More importantly, I urge Printify to review its vendor standards and support practices to prevent similar issues in the future.

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with PrintifyClaymontDE," on August 3, 2024, in the amount of $139.18, which posted to my credit card account on August 5, ************* the Printify order page confirmed my payment was successful and my credit card was subsequently charged I received no further confirmation or related information regarding my order from ************************* of October 1, 2024, I had not received my merchandise and reached out to Printify **************** through an online chat conversation, provided complete details of my order transaction, proof of payment, and requested fulfillment of my order or a refund to my credit card account.I was informed during the chat that **************** could not find my order information in their system, nor could they refund my payment, but would promptly escalate the issue to Printify Tech Support to resolve this problem.Printify also assured me that I would be notified by email regarding the status of my order or refund request.Despite their commitment on October 1, I have received absolutely no response from Printify to date regarding my extensive chat conversation, order status, or payment refund ********** of October 23, 2024 almost three months after payment processing I have NOT received my merchandise, any subsequent communications, or a refund from Printify!This blatant incompetence is absolutely inexcusable!

• Initial Complaint

  Date:10/16/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a sweatshirt that I ordered on Oct 7. The image isn't straight and the sizing doesn't match the sizing chart. On Oct 9th I emailed ********************************* as indicated in my confirmation email and in the online FAQ. As instructed, I included a screenshot of the sizing on the order page and detailed measurements for the sleeve and body length (being several inches shorter than the sizing chart indicated online, again, well outside the indicated margin of error) and the image being tilted. The guidelines state errors/issues need to be reported within 30 days, which I am well within. I didn't hear back.On Oct 11th I emailed again asking for a response. Four days later, still no response. I have followed all of the rules precisely and an looking for a way to return the product and/or receive a refund.

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a Woo Commerce Website that uses Printify for WooCommerce plugin by Printify. Products and Shipping info syncs between Printify and our *********** website but orders do not. Printify orders placed on our website do not synchronize into Printify. I have opened many tickets and asked for the specific information needed to troubleshoot the issue, but I have not been able to get the information from Printify's technical support ******* questions are this:What specific communication is being made related to the order synchronization process between Woocommerce and Printify?What are the ***** and Query Strings, IP addresses of any and all Printify systems that are trying to push or pull data to or from my website via the Printify for woocommerce plugin by Printify?Do Printify servers begin the communication process related to order sync, or does my website via the Printify plugin? What does the other side respond with? Are there any web hooks? What are they?What logs can I view Printify/woocommerce sync specific communication in? How do I access those logs? What do I sort or filter by to find the specific lines where errors might be listed?An order was placed on October 5th 2024 on our website, and that order has not synchronized to printify. I need to know what specific communication is being made related to the sync, what is the specific type of request being made to retrieve order data or sync order data between woocommerce and printify.When an order is placed, does woocommerce initiate the sync to printify or does printify run a sync on a set interval?Where can we see logs related to the woocommerce/printify sync process? We need to see logs. Where can we see the logs?This problem will never be solved unless Printify actually troubleshoots it or provides me with the answers to the questions I need to troubleshoot it.

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer of ********************** and I was notified by credit card company that they double charged me. I checked the orders and I agreed with them.Printify has locked out my account and is essentially blackmailing me to pay for the charges even if it resolves my way:Here's their email:Hi there Rich,I hope you are doing well. Thanks for the *********** order to have the restrictions lifted, please provide us with a written agreement that you agree to cover the damage for the cost of the order $15.68, plus dispute fees of $10, totaling $25.68, in case the dispute is resolved in your favor. Looking forward to your ************* regards,******** **** ********************* Associate | Printify Our website | *************** I can't seem to escalate this and I'm unable to fulfill orders. I'm hoping you can help me escalate this.Thanks,Rich

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent over $900 on an order for a client of mine. They shipped 8 out of the 50 units which arrived within 5 days. Then 10 days later they shipped the second unit only AFTER I reached out to them twice. They said its within production time, so I figured okay.ill see how this plays out. Its now 26 days late and Ive reached out to them two more times, given ******** excuses for it. Im never using this company again and I will be filing a consumer fraud with the district state *********** customer who this was ordered for is extremely ****** and demanding a refund from me for bad service. This company damaged my business reputation.

• Initial Complaint

  Date:09/19/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered tshirts for our upcoming class reunion coming October 4. Our entire order was incorrect and incomplete. We ordered over **************************************************************************** then disconnecting. They have not provided a solution or an email and today is September 19th. We spent a lot of money for a completely incorrect order. We need help now.

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I uploaded a piece of artwork that was purchased from ******. I worked with an artist on a few revisions before arriving at a final logo for my organization. I uploaded this logo to printify to use to create shirts and other merchandise. I received an email afterwards stating I was violating copyright laws and infringing on someone's intellectual property. Printify said they couldn't tell me who it was or if it was even reviewed by a real person. I'm assuming a bot flagged this. I've done a ****** image search and haven't been able to find this artwork anywhere.I appealed this with printify and received a notice that my appeal was denied.Thank you for waiting. We reviewed your IP infringement appeal, and unfortunately, your product cannot be reinstated as its design has been found to violate Intellectual Property. While we cannot give you an exact explanation of the infringing part in your design, as that would be considered legal advice, and you would have to reach out to an external legal specialist for that, I can say that including any logos of any other brands in the designs is not allowed. Please carefully inspect this product and adjust it properly, or seek legal counsel if you cannot spot the infringing issue. What should you do now?To resolve this issue, please change the design of the affected product listing that was found to be in violation of Intellectual Property. If any other questions or concerns arise, please dont hesitate to reach ******** regards,******** **** ?Merchant Support Operations Specialist | Printify The same wording was in this email that was in the original email, basically stating that they are not going to assist me, not going to show where the violation occurred if any, and basically I'm done.

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have placed an order for custom shirts and they quality of print was subpar. We have ask for refund or reprint but they kept asking for more images/videos by the 5th request we were unable to assist any longer. We provided enough information that they would need.Images can be found here ***************************************************************************************************************************

• Initial Complaint

  Date:06/07/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2024, I placed 17 manual orders with Printify for custom laptop sleeves. Only two recipients received the correct items, while the rest received incorrect or poorly printed products. For example, Order #*******.567 received the artwork for Order #*******.570 and vice versa. May 29, 2024: I contacted Printify's support team and was assisted by ******************************* and *******************************. Despite explaining that 17 photos were impractical, I was repeatedly asked for photographic evidence.June 4, 2024: *********************** and ***************************** reviewed the orders. I provided photos but was again asked for more evidence. Some reprints were processed, but more photos were requested.June 6, 2024: *********************** transferred me to ***********************, who also demanded photos of both original and reprinted items together, ignoring previous evidence.rintify's reliance on photo evidence, despite clear systemic issues, is unreasonable. Their repeated errors and lack of investigation have caused me to lose a long-term client and risk negative reviews.Desired Resolution:Investigate why repeated errors occurred.Reprint the incorrect orders without demanding impractical photo evidence.Provide compensation or discounts for the financial and reputational damage caused.Printify's handling of this matter has been unsatisfactory. I expect a prompt resolution.