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Business Profile

Skin Care

Sephora

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Reviews

This profile includes reviews for Sephora's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sephora has 108 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Sephora

      350 Mission St Fl 7 San Francisco, CA 94105-2275

    • Sephora

      525 Market St Fl 3 San Francisco, CA 94105-2711

    • Sephora

      6801 Northlake Mall Drive Charlotte, NC 28215

    • Sephora USA

      13350 Dallas Pkwy # 1250 Dallas, TX 75240-6688

    • Sephora

      3377 Las Vegas Blvd S Ste 1001 Las Vegas, NV 89109-8911

    Customer Review Ratings

    1.04

    Average of 91 Customer Reviews

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    Review Details

    • Vera C

      Date: 10/17/2024

      Sephora had some good point bonuses and there was some products I’ve been wanting to try. I even got my eyebrows done there this week and it was lovely, but none of that matters when they have terrible customer service. I’m done with Sephora.

      I placed over 3 orders within the last two weeks. I ordered a leave in conditioner, when my order arrived you can tell that conditioner was completely used. The spout of the bottle had product reside, the inside ring of the bottle had dried up product, and the spray bottle was on unlocked mode. I reached out to customer service and not only did the customer service agency not apologize, she said that’s how this specific product is and that if I was unhappy I can go to the store and return it or ship it back.
      My nearest store is 1 hour away, hence why I placed my orders online. I work 10 hour days and I’m unable to just casually drop the package off with my shipping carrier. Personally I think they should have instructed me to throw the used product away and offered me a refund. I spent over $300 the last two weeks at Sephora and was on the verge of becoming a super fan, but after this I’m going to return every product I bought from them and buy directly from the brand and buy at ULTA. I know people will continue to support this company, just don’t expect them to make it right if they mess up. The service at this store is nothing compared to ULTA.

    • Anna A

      Date: 10/17/2024

      I have been saving my reward points for years, and finally spent it on the 2,500 point Advent Calendar for Beauty Insiders. What a joke of a reward this was. It had 0 products containing makeup, bath items, or skincare. It had a pair of grippy socks, jaw clips, and other items I will never use. I tried to cancel my order and they would not let me. The customer service agent stopped responding to my messages. After this experience I am so disappointed with Sephora and have been telling everyone I know about this!

    • Woody W

      Date: 10/11/2024

      Sent me used products. missing samples for many many time.

    • Brandon B

      Date: 10/06/2024

      Brandon B

      Date: 10/06/2024

      Legitimately one of the worst shopping experiences I’ve ever had. Purchased a $600 skincare set as a wedding gift and the package was marked delivered without actually arriving. Spoke with a customer service agent on the phone who offered assistance and said there would be a followup, but due to the package having no photo of delivery or signature I could receive either a replacement or refund. The followup was curt and offered no assistance, when all I wanted in the first place was help with contacting the shipping agent. Another response was similarly dismissive and incorrectly referenced the date of the order. Go with any other skincare company over this one, they couldn’t care less about their customers.

      Sephora

      Date: 10/10/2024

      Dear *******,We apologize for your recent experience with your order.Given the amount of personal information that may be discussed in resolving your issue, a separate email will be sent to the address listed when submitting your complaint.We look forward to assisting you more directly.Sincerely,Sephora ***************

    • Noor G

      Date: 09/29/2024

      My review is an overall review of my experience with shopping at sephora, never had an issue.
      Another reason for my review is I am trying to reach out to sephora corporate office and/or distribution center to inquire about buying bulk or buying retuned products and shelf pulls.
      Customer service could not assist me as this is not a customer related inquiry.
      How can I reach someone who could have answers?

    • Ilyas G

      Date: 09/17/2024

      Ilyas G

      Date: 09/17/2024

      My package never arrived and Sephora refuses to help me in any way whatsoever, like many others here they never take accountability and why would they deliver a package without getting a signature and with a bad shipping company??

      Sephora

      Date: 09/25/2024

      Dear Ilyas,We're sorry to learn of your recent experience with order #************.After careful review, we see the order has since been located and returned in-store on 9/20/24. A refund was made to the original method of payment. Please anticipate it may take your bank up to 10 business days to post this to your account.If we can assist with anything further, our *************** team is available via phone or chat.Sincerely,Sephora ***************

    • Myriam A

      Date: 09/10/2024

      Myriam A

      Date: 09/10/2024

      I got a gift card that was brand new attached to its cardboard and I scratched. When I wanted to use it I scratched and type the code at checkout on the website. The card was empty….. this is a scam. Sephora has a very bad reputation for not honoring the scams on the gift cards and they don’t give a damn about it to refund or even simply just stopping physical gift cards. There are several thousands of people who are scammed every year. I will start a legal action and will gather the maximum of people in the case

      Sephora

      Date: 09/20/2024

      Dear ******,Thank you for taking the time to share your concerns. We're sorry to learn of your experience with the gift card. Once activated, the gift card is the equivalent of cash and cannot be replaced if lost or stolen. We encourage the purchaser of the gift card to contact their financial institution to let them know you didnt receive the funds on your gift card. They may be able to assist with the purchase.We hope this clarifies. ***********************************************

      Sephora

      Date: 09/20/2024

      Dear ******,Thank you for taking the time to share your concerns. We're sorry to learn of your experience with the gift card. Once activated, the gift card is the equivalent of cash and cannot be replaced if lost or stolen. We encourage the purchaser of the gift card to contact their financial institution to let them know you didnt receive the funds on your gift card. They may be able to assist with the purchase.We hope this clarifies. ***********************************************

    • Binh L

      Date: 08/27/2024

      Binh L

      Date: 08/27/2024

      Had to return a sephora item using a return shipping label that they provided. Tracking is still showing in transit after more than 30 days and Sephora won’t issue refund because they are denying responsibility even though they provided the return shipping label.

      Sephora

      Date: 09/17/2024

      Dear ****,We are unable to locate the order or account with the information you provided. To further assist you with your concerns, weve sent you an email to the address used in submitting your review. We look forward to speaking with you directly.Sincerely,Sephora ***************

    • Angel G

      Date: 08/10/2024

      Angel G

      Date: 08/10/2024

      I have been trying to get information about missing items in my bag only to be brushed off and telling me they reviewed footage without asking me any IDENTIFYING information. They will not even allow me to view footage of my OWN transaction to see what was in the bag. They absolutely **** with customer service and are not letting me get my items that I do not have!

      Sephora

      Date: 08/16/2024

      Dear *****, We're sorry to hear of your recent experience. In order to best assist you with your concerns, additional information is needed.Please provide us with the date of your purchase, the store location, the email associated to your BI Account and an attachment of the receipt if available. We look forward to assisting you further. Sincerely,Sephora ****** Services

    • Doona M

      Date: 07/21/2024

      Doona M

      Date: 07/21/2024

      Like others who have written a review on here and on other sites across the Internet, Sephora is a terrible business that does not stand behind its products and does not put the customer first. My son purchased two ********************** gift cards at the Sephora store itself for my sister and my birthday $50 per gift card so he spent $100 at the Sephora store July 7 upon attempting to redeem the gift card we were told that both cards had zero balances. My son has the receipt purchase gift cards from his credit card. Sephora customer service after lengthy told us that the gift card had already been redeemed on July 13 for both of our cards by the way. My sister and I both had just the card number and the pen scratched off and by the time we even did this the card had already been used obviously a scam. Obviously Sephora has internal issues, but they dont really care about the customer because it is the customer that is losing money, not **********************. They are getting their money. All their customer service does is to read a policy to you over and over and over again Their website has an issue and is allowing gift cards that have never been redeemed by the purchaser or the person it was intended to, but obviously by some type of corruption at their website, they simply do not care about the consumers . Maybe all we can do is to not support this business and hope that they will eventually go out of business

      Sephora

      Date: 07/22/2024

      Dear *****, Thank you for taking the time to share your concerns. In review of the information provided, we understand you received the gift card as a gift. We apologize for your experience. Once activated, the gift card is the equivalent of cash and cannot be replaced if lost or stolen. We encourage your son to contact their financial institution to let them know you didnt receive the funds on your gift card. They may be able to assist with the purchase. We hope this clarifies. Sincerely, Sephora ****** Services

    Sephora is NOT a BBB Accredited Business.

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