Business Profile
Skin Care
SephoraThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Sephora's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 91 Customer Reviews
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Review fromBrianf F
Date: 07/19/2024
1 starBrianf F
Date: 07/19/2024
Someone stole my identity and opened a credit card under my name, and purchased two gift cards. I immediately called Sephora's **************** to report the issue. They said they would investigate. I called several times to follow up and they kept saying there were investigating. I just got a notice that my account was sent to a debt collector even though I never heard back from the ****************. I just called Sephora and they acted like it's not their problem and I need to call the debt collector. Does this sound like an honest business?Sephora
Date: 07/22/2024
Dear *****, We are sorry to hear your information *** have been compromised. We were not able to locate any purchases in your name, in our system. If it was a Sephora Credit Card that was opened in your name, please know, we do not have visibility on any clients Sephora Credit Card account. ************* manages these cards and oversees any issues that *** arise. It is our best recommendation that you reach out to ************* directly and explain the situation. They can be reached by contacting ************. If it was a different type of credit card that was opened without your permission, we recommend contacting the issuing bank directly for further assistance. We hope this helps to clarify. Sincerely, Sephora ****** ServicesReview fromJenni R
Date: 07/13/2024
1 starJenni R
Date: 07/13/2024
Rip off,Thieves, False Advertisement and Deceitful!!On June 1, 2024, my kids and I entered the Sephora store located ******************************************************************************************** located in *************. We went in and found a good deal for a father's day gift. It was a travel bag that contained 12 cologne samples. The gift deal was for the father (in this case my husband) to try all the samples and once he chose his favorite one, we could come back to the store and he would get the normal size cologne. This bag of samples cost me $96.30. I paid and SPECIFICALLY ASKED THE CASHIER WHAT I HAD TO DO TO GET THE *******. She said just come back to the store, tell us about the bag you bought and we will give you the normal size.Today, July 13, I went back to the store with my husband so he could select the cologne of his choice and NOW THEY TELL ME I NEEDED TO BRING A VOUCHER THAT THE *** CONTAINED THAT HAD A CODE. When I complain and explain that ***** explained that to me all they could say was oh well sorry about that but we need that voucher.So I basically paid Sephora $96 for 12 sample colognes. Needless to say my husband is so disappointed as he was looking forward for his gift. SEPHORA IS A RIP OFF!!!Sephora
Date: 07/16/2024
Dear *****, To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** ServicesReview fromReina H
Date: 06/18/2024
1 starReina H
Date: 06/18/2024
Sephora inside the Kohls store in *****, ** Employee name: ******** June 18, 2024 At about 7:00pm my grandmother and I walked into the kohls store located at *************************************************** to look for and find make up. My grandmother has been going through a hard time due to the recent loss of her husband of 60years. I took my grandma into the Sephora store inside at the Kohls store in hopes to find make up to do a makeup transformation to lift her spirits. ********, your staff member working at the time was extremely unprofessional and her demeanor was disgustingly rude. My grandmother and I werent greeted. We werent helped, in fact when I asked ******** if she could please check for more of an item that was out of stock on the sales floor she refused to do so and just flat out told me whatever is out is all that there is. I asked if she could check at a the near by location up the street before I head there. No again, she said you guys dont have their contact information. My grandmother walked off, no longer wanting to stay and find make up for her make over she felt uncomfortable as did I. I continued to look a big more and as I approached ******** she was locked into a conversation with a man who appeared to be a worker at Kohls. When they finally finished talking I walked up to the counter and she was stuck on her cell phone. I asked again, could you please check the computer for the item, nothing again. I told her its okay I used my phone app and found it, Then I asked for name.Sephora
Date: 06/24/2024
Dear *****,We are sorry to hear of the experience you and your grandmother had at one of our locations. In review of your information, we see this is being worked on by our Sephora ****** Services team, please check your voicemail.We invite you to contact ****** Services if there is anything else we can help with.Sincerely,Sephora ****** ServicesReview fromKasonja M
Date: 06/17/2024
1 starKasonja M
Date: 06/17/2024
I have asked for over a year to speak with someone in management about my complaint and no one will allow me to.Sephora
Date: 06/18/2024
Dear *******, We are sorry to hear you have an issue that has not been addressed. To best assist you, we require additional information. You are welcome to reply here with further details or reach out to Sephora's ****** Services team directly by calling **************. Sincerely,Sephora ****** ServicesReview fromMary J
Date: 05/17/2024
1 starMary J
Date: 05/17/2024
I purchased a perfume sampler from Sephora, which has the option to receive the full-sized product of your choice from those samples. This item is final sale and is not refundable. For one of the full size perfumes, the company Nette is discontinuing selling through Sephora. Sephora is still selling this sample set with no warning that 1/6 perfumes are unavailable. I have already reported this to their customer service. They still havent even edited the website entry for the product to remove the Nette option from the list in their online store, let alone from the voucher that were supposed to use to redeem. I received some bonus points and $10 off my next purchase for the inconvenience, but what I wanted was the perfume that I was advertised and that I paid for. Not my second or third choice. Poor reviews are stacking up on this product online with the same complaint. This is false advertising. They know they do not have this item in stock and that they will not be stocking it again, and they have done nothing to make it right for others and the bare minimum to make it right with me. I am very disappointed in Sephora over this, despite being a long-time customer and having spent no small amount there.Sephora
Date: 05/21/2024
Dear ****, Thank you for submitting this BBB Review. We take feedback like yours very seriously and have already shared it directly with the right leaders to take the steps necessary to ensure it is addressed.Thank you for allowing us the opportunity to address your concerns.Best regards. Sephora ****** ServicesReview fromDaniela O
Date: 05/16/2024
1 starDaniela O
Date: 05/16/2024
Sephora credit card company is very unprofessional. I have had their credit card for over 8 years and recently I been having issues login into their system to make a payment and I always need to make a new password because for some reason it won't take my previous password. It gives me a card time making a payment and when I finally able to make a payment it goes to a different a account that I didn't choose. Their has been 2 charges in my account because the wrong account was used. I explained to the representative that I didn't choose that account but they didn't care it was their awful system who is causing this error. I won't be using this credit card after this. There are better credit companies out there and have better systems.Sephora
Date: 05/17/2024
Dear *******,Were very sorry to learn of your frustrating experience in trying to resolve your concerns with your Sephora credit card.As ********************* issues and handles all Sephora credit card related inquiries, I regret that we are unable to access any details related to your account.We invite you to contact either of the following numbers to resolve your ongoing issue. Sephora **** card: ************ Sephora private label card (no **** logo): ************ We hope these details clarify, and thank you for allowing us the opportunity to address your concerns.Sincerely,Sephora ****** ServicesReview fromCharlotte B
Date: 05/12/2024
1 starCharlotte B
Date: 05/12/2024
Terrible customer service. Unhelpful, arrogant, disrespectful. I deserve better and I won't spend another ***** at Sephora.Sephora
Date: 05/16/2024
Dear *********,We apologize that your experiences in our ********* ***** location and with ****** Services were anything less than exceptional. We understand a receipt was not provided for the recent makeover and purchase. At this time, we are not able to provide a duplicate receipt. Please know the list of your purchases is available in your Beauty Insider Account.We take feedback like yours seriously. Your experience will be shared with the appropriate leaders for consideration and to further improve the client experience.Thank you for allowing us the opportunity to address your concerns. We appreciate your understanding. Sincerely,Sephora ****** ServicesReview fromKathy R
Date: 04/13/2024
1 starKathy R
Date: 04/13/2024
I have the Sephora credit card I filed a dispute they told me I had to pay while they investigated its fraudulent charge . You cant talk to a human once you file the dispute said 90 days they will contact by mail . This is scary to me anyone can make a charge . Its all automated. Sephora also is messed up on the points you have as well as credit card points .Sephora
Date: 04/16/2024
Dear *****,To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** ServicesReview fromJanice A J
Date: 04/06/2024
1 starJanice A J
Date: 04/06/2024
I think that the Gift Cards 10-$250 I (I wanted 5-$500 cards but the 3 stotes didnt have them CVS ********************* bought were defective the result of the company's negligence and the company that printed the cards knew that the cards needed to have 8 numbers on the pin but only 1 out of 10 had 8 numbers The stores refused to exchange or give my money back. I sent copies of the defective cards and the receipts to Sephora and have the copies of the receipts I sent , they said that they didn't get the email?Sephora
Date: 04/08/2024
Dear Janice,
We would be happy to review this further. As we were not able to locate any emails from you to Sephora Client Services, to best assist you with your concerns, we’ve sent you an email to the address used in submitting your complaint.
We look forward to speaking with you directly.
Sincerely,
Sephora Client ServicesReview fromKi Jung L
Date: 03/19/2024
1 starKi Jung L
Date: 03/19/2024
I had a Sephora gift card with a remaining balance of $73.51. It was a card from a Sephora store as I returned a gift. I used it a couple times and then this weekend I went to purchase things and they said my remaining balance was no longer there. I called Sephora while in the store and they told me they can see the remaining balance was used online in ********** currency I am no where near *********. Then they said they can look into it but as far as my money, they cant help me. Whats the point in looking into it if you cant do anything??? Also, for such a huge company, you cant do ANYTHING?? Crazy. Customer support was useless.Sephora
Date: 03/28/2024
Dear ***********,To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
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