Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have played S**** Puzzle 3D and have earned $1500 which I have not been paid. I spent over TWO weeks watching the ads and playing the game plus continuous play. I have emailed business@whitexhorizons numerous times and have yet to receive a response. This game is a scam as they get paid by the advertisers and never payout even though the tasks have been completed. I do have screenshots from everyday of where I am in line for payout. Unity dont give me your standard response that you are not responsible for the game/platform. When I login to the game, it specifically says Made with Unity.I am requesting my EARNED payout totaling $1500 to PayPal immediately at ************************ If I do not receive resolution, I will be contacting HKAIC to file a formal complaint there as well!!

  Business Response

  Date: 08/06/2024

  
  Hey there,

  Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue. However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).

  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page.

  Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.
  

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22091470
  
  I am rejecting this response because it is the  Unity Technologies generic response.

  I was not provided any contact information as requested.  The app says their email address is *************************** but I have emailed several times with no response.

  Sincerely,
  
  ****************

  Business Response

  Date: 08/09/2024

  Hello,
  
  Thank you for your continued communication, and I understand the frustration this situation has caused.
  
  I understand how disappointing it can be not to receive a response from the game's developers, especially when you've made several attempts to contact them. However, I want to reiterate that Unity Technologies is not directly involved in the creation, management, or operation of the game. We provide the tools and engine that developers use to create their games, but we do not have control over the games themselves or any rewards associated with them.
  
  I understand your concerns, but unfortunately, we can only encourage you to continue trying to reach out to the developers directly. The email address you have, **************************** is the correct point of contact for this issue. We also recommend reporting the issue to the platform where you downloaded the game, as they may have additional ways to assist you.
  
  Please know that we genuinely empathize with your situation, and we regret that we're unable to provide further assistance in this matter.
  
  Thank you for your understanding.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've down loaded this game and I've won a $1,060 dollars but every time I go to cash out I get the same problem no internet connection and I know my wifi is working good. I've sent them several emails without resolution first said it was a bug in the game and the last email I received from them after still having problem cashing out is ridiculous explanation cause like I stated to them my internet connection was good and 2 other things which are ridiculous. I've done some reading on reviews for games through Unity and sounds and looks like they are all misleading and false advertising which I know ****** play has heard about several times. I just want what I spent time playing the game and winning $1,060??. I'm sure I'm not the only one having problems with this gaming company and games they have put out through Unity. I've attached screen shots of the problem I run into when trying to cash out in the game. I also have the emails they have sent me every time I sent them an email of the problem. I don't understand how they and ****** play let's them get away with misleading players and false advertising. I know there is alot of games but as many complaints and reviews against games through Unity on ****** play why haven't they been flagged or took down by now. It's ridiculous they are still allowed to do this players especially the honest ones putting in time and effort playing ?? ?? ??

  Business Response

  Date: 07/31/2024

  Hey there,
   
  Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.
   
  Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.
   
   However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).
   
  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions that were supposed to be completed have not been paid out to me. The number is above $10,000. It says it will cash you out in 3 to 5 business days and its been months.This game is a scam and people should avoid it at all costs, as well as all other games made by this company.

  Business Response

  Date: 08/06/2024

  Hey there,Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue. However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).

  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm sorry for contacting you so many times. I may not have heard from you because I wrote the wrong address. I'm sorry, what's going on now? I want to know the situation, so I'll write again. The other party is owed ********** yen, will they pay it? The Japanese branch said that the head office will pay, so I told them to complain to the Japanese branch. I haven't even been able to contact the Japanese branch once, and they haven't replied or responded. I want them to tell me that if they want to go play in *********, ??they should give me my money back.

  Business Response

  Date: 07/09/2024

  Hello,

  
  Thank you for reaching out again.

  
  I apologize for any confusion caused.

  
  After reviewing the details you have shared, it appears that you are referring to a game made with Unity. While these games or apps were created using our platform, Unity does not own them and is not responsible for the rewards, bugs, or issues you may encounter within them.

  
  I understand the confusion, especially since the game likely displays our logo at start-up (known as a splash screen) because it was made using the free version of our game engine.
  In this specific situation, you will need to contact the developer of the game directly for any issues related to rewards or in-game prizes. You can usually find their contact information in the store where you downloaded or purchased the game, such as ****** Play, the App Store, or Steam.

  
  I hope this clarifies the situation. If you have any further questions, please let me know.

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 21960845
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Thank you for contacting us. The text of the reply is the same as the other person's. Did you file a complaint with the court regarding the infringement of your trademark registration? If not, you will be considered an accomplice. Please stop lying.

  Business Response

  Date: 07/10/2024

  Hello,

  Thank you for reaching out again.

  We certainly understand and apologize for any confusion caused, however, just to clarify, you are referring to a game made with Unity. While these games or apps were created using our platform, Unity does not own them and is not responsible for the rewards, bugs, or issues you may encounter within them.

  I understand the confusion, especially since the game likely displays our logo at start-up (known as a splash screen) because it was made using the free version of our game engine. However, Unity is not involved in the development or management of these games.
  In this specific situation, we can only encourage you to contact the developer of the game directly for any issues related to rewards or in-game prizes. You can usually find their contact information in the store where you downloaded or purchased the game, such as ****** Play, the App Store, or Steam.

  For more information on this topic, please refer to our knowledge base article: *****************************************************************************************************************************************************

  I hope this clarifies the situation.Thanks for your understanding.

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21960845
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

   

  1. Why don't you report the forged trademark registration to the police? 2. You say that you made the game yourself, but why do you all include your homepage and address? Therefore, I consider untiy to be a joint act. And I think that you are the ones violating the Premiums and Representations Act. The real damage is that you have to research, translate, and write the law after work. You have no time to sleep. Can you do that for months? Therefore, the settlement proposal is to pay ********** yen.
  

• Initial Complaint

  Date:06/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unity Technologies advertises payment for playing their games online according to their own advertisement they owe me at least $8,000 that they said they would send to my Paypal account it's been at least a month and I received no payment. I am on social security disability and I have limited income I was trying to make a little bit on the side because my doctor does not want me doing physical labor so I was looking forward to being paid for work I could do sitting at home since I have a problem with losing weight and not being able to keep it on.

  Business Response

  Date: 07/01/2024

  Hello there,

  Thank you for getting in touch.
   
  I'm sorry for the confusion caused here.

  After going over the details you have shared, it seems you are referring to games or a game made with Unity. I would like to let you know that even though these games or apps were made with Unity, we do not own them, nor we are responsible for rewards, bugs or issues you can find on them.
   
  I understand your confusion because the game you are playing was probably created using the free version of our game engine, and our logo would have appeared on start-up (also known as a splash screen).
   
  In this specific situation, it is necessary to contact the developer of the game or application directly so they can provide you with a resolution regarding any kind of reward or in-game prize. This would be directly through the store where you downloaded/purchased the game. Specifically: ****** Play or the App Store os Steam.

  I hope this helps in some way and provides clarity on the situation.

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unity games promises you with a payout but they never pay like panda slots coin pusher for example I've done the required tasks they make you do before a payout however thousands were on front of me then when i hit 743 people ahead of me or changed back to 9754 people like the first time that's bull c*** they don't pay out to you

  Business Response

  Date: 05/16/2024

  Hey ********,
   
  Thank you for getting in touch.
   
  I'm sorry for the confusion caused here.

  After going over the details you have shared, it seems you are referring to games or a game made with Unity. I would like to let you know that even though these games or apps were made with Unity, we do not own them, nor we are responsible for rewards, bugs or issues you can find on them.
   
  I understand your confusion because the game you are playing was probably created using the free version of our game engine, and our logo would have appeared on start-up (also known as a splash screen).
   
  In this specific situation, it is necessary to contact the developer of the game or application directly so they can provide you with a resolution regarding any kind of reward or in-game prize. This would be directly through the store where you downloaded/purchased the game. Specifically: ****** Play or the App Store os Steam.

  I hope this helps in some way and provides clarity on the situation.

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial with Unity in June of 2023. My goal was simply to upload some game design assets I created to their store. However, they wouldn't let me do so without getting Unity first.Once I had Unity, I immediately set about trying to upload my files, but I ran into trouble with the site not processing them. I contacted support and asked for help. They took a month getting back to me. Afterward, I had my files uploaded but needed to wait for them to be approved before I could sell them. By now, we were into August and they were charging me monthly. I ended up waiting several months for them to get back to me about the content I was trying to upload, as well as additional fixes to my software. Finally, in October of that year, I began actively looking for ways to delete the software because it just wasn't doing the one thing I had downloaded it to do and I just wasn't hearing back from Unity on how to fix it.It was difficult figuring out how to delete my subscription so I asked Unity Support for help again and once again they took a long time getting back to me. By November I'd figured out how to delete it myself and attempted to do so. But Unity continued to charge me for November and December. I emailed them again to ask why. And here again they took forever to respond.Finally in late April 2024, someone contacted me to tell me that I was signed up for a year long subscription and wasn't allowed to cancel. Meanwhile I've been getting threatening emails saying I owe Unity money.I never signed up for a year-long subscription. I only signed up for the free trial. The product they sold me never worked for intended purpose. I never did manage to upload a single asset to the store because of all the errors. Their customer support is unreachable. I deleted my subscription and the software in November but they are continuing to try and charge me for a product I no longer have.I need help getting my money back and getting them to leave me alone.

  Business Response

  Date: 05/17/2024

  Thanks for contacting Unity,
  
  We appreciate the opportunity to address the concerns raised by the customer regarding their ******************** Pro subscription. We have thoroughly reviewed the details of the case and would like to provide clarification in response to the points raised.
  
  Firstly, we would like to emphasize that at Unity, we are committed to providing transparency regarding our subscription terms and conditions. As outlined in our Terms of Service (*********************************************************), specifically section 9.3 Subscription Term, each subscription to an Offering is for a fixed, limited term, and will automatically renew at the then-current price and terms unless cancelled prior to the renewal date. Customers are notified of upcoming renewals and their right to cancel before the renewal date, as per our standard practice.
  
  In this particular case, the customer signed up for a ******************** Pro free trial on June 16, 2023, with full knowledge that the trial would automatically convert to a full subscription with a 12-month commitment after 30 days. The subscription moved to a full 12-month commitment on July 16, 2023. Despite our reminders and notifications about the upcoming renewal, the customer did not contact us until November 18, 2023, which was well beyond the 14 day courtesy grace period for cancellations and refunds.
  
  Regarding the issues the customer encountered with ********************, we regret any inconvenience experienced. However, it's important to note that our refund policy, as outlined in our Terms of Service, does not extend to cases where the software was found to be unsuitable for the customer's specific needs or preferences. ******************** provides extensive documentation, tutorials, and customer support channels to assist users in resolving technical issues and utilizing our software effectively.
  As per our investigation, the subscription remained active from July 16, 2023, until December 16, 2023, with no subsequent payments after the ones mentioned. The subscription is currently in ******* status, indicating that it has been disabled due to non-payment.
  
  While we understand the customers frustration, based on the terms agreed upon at the time of subscription and the lack of communication within the designated grace ******* we are unable to honor the refund request for the five months of Unity Pro subscription. However, we want to ensure the customer's satisfaction and we can proceed with deleting their account from our records as requested.
  
  Thanks for facilitating this communication and remain committed to upholding the highest standards of customer service and satisfaction.
  

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am lodging a complaint against the Unity Asset Store regarding an unsatisfactory refund process and the performance of an asset purchased from their platform. Despite repeated attempts, Soft Bulb LLC has faced significant delays and inadequate responses in resolving the issue.I purchased the "Obfuscator" asset from the Unity Asset Store, which has proven to be unusable, causing crashes during the build process. Despite providing detailed information and initiating a refund request, no resolution has been reached.The asset's advertised functionality does not align with its actual performance, raising concerns of false advertising. Soft Bulb LLC urges the Unity Asset Store to promptly address this matter and provide an expedited refund.Thank you for your attention to this matter.

  Business Response

  Date: 05/14/2024

  Thank you for bringing this matter to our attention.
  
  We would like to provide an update on the situation. After conducting a thorough review and consulting with our internal asset store team, we have approved the refund for the customer in question. The refund process has been initiated, and the funds are expected to be returned to the customer's payment method within the next 10 days. Additionally, we will be communicating directly with the customer through their support ticket #******* to inform them of the actions being taken.
  
  Should you require any further information or details, please do not hesitate to reach out to us.
  
  We appreciate your attention to this matter.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had been playing little devil computer games. Submitted payout information. Games owes me over ******* dollars and refuses to payout. As informed payout at beginning of every month. Will not respond to inquiries or emails.

  Business Response

  Date: 02/29/2024

  Hello,
  
  Thanks for reaching out to us.
  
  Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications. Beyond making these development tools generally available to the market, Unity Technologies has no affiliation with the creator of this game and does not otherwise own or control the development or operation of the game. As such, we are unfortunately unable to assist you with this issue.
  
  If you are experiencing a problem with this game, we suggest you contact the game developer to reach a solution. Contact information is typically found within the settings of the application or on the relevant app store page. Additionally, if you believe that this game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.
  
  We hope the above information will help you resolve the issues you are experiencing, but please feel free to reach out with any further questions/concerns you may have.
  
  Regards,
  Unity Technologies

  Business Response

  Date: 07/31/2024

  Hey there,
   
  Thank you for getting in touch.

  My apologies for any confusion caused here. To make you aware, Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.
   
  Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.
   
   However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).
   
  I understand that this app is not on the ****** Play store. However, contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

  You can find more information about this topic in our knowledge base article *****************************************************************************************************************************************************

  I hope this helps.

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've played two games which were advertised using Unity's advertising system and which runs on their engine.I've put hundreds of hours of my time in and have not been paid for it. However, unity makes money on these advertisements (not just the developer.)Unity perpetuates this type of predatory behaviour by spreading and advertising these fraudulent apps. They make no effort to crack down on the abuse of their system and it affects the most vulnerable members of society, the most desperate and poor.They have the opportunity to shut down adverts and the shut down accounts making money through fraud and they don't.I don't want to hear "we're not to blame." ****** Play says the same thing despite advertising them and not tagging them down after months of flagging bt users. Both of you are to blame (directly after the developer whom you enable and embolden.)There are years of online complaints about this. You've cost people hundreds of millions of hours of their lives, and worse, their hope.At the very least, you should be facilitating contact between the scammers (developers) so that consumers can follow up with legal action. Instead, you allow them to remain hidden.

  Business Response

  Date: 02/02/2024

  Hi there,??

  My apologies for any confusion caused here. It sounds like you may be talking about a game made using Unity.? ?
  Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.? Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.

  
  ?I understand the confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).? ?If you are experiencing a problem with this game, we suggest you contact the game developer to reach a solution.? Contact information is typically found within the application's settings or on the relevant app store page.

  
  Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.? ?

  
  My apologies I cannot be of any immediate assistance on this occasion; however, I hope the above information will help you resolve the issues you are experiencing.?

  
  Kind regards