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Business Profile

Software Testing

Unity Technologies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 94 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spent days attempting to win the payout promised. I read through the disclaimers, I read the terms of conditions. And no where does it say this is not real. I watched HUNDREDS of ads to get their proposed payout. My time is worth money and I know from years of survey work that you have to compensate people when they watch advertisements at your behest. If the company is real and they indeed do payout people three money they've earned doing the work and tasks given, then I'mma need my money. If not, then they shouldn't need allowed to say you will get compensated for it's.

    Business Response

    Date: 12/15/2022

    Hi there,

    Unity Technologies provides tools for content creators to develop, operate, and monetize their games and applications.
     
    Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.
     
    However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).
     
    If you are experiencing a problem with this game, we suggest you contact the game developer to reach a solution.
     
    Contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.
     
    My apologies I cannot be of any immediate assistance on this occasion; however, I hope the above information will help you resolve the issues you are experiencing.

    Best,

    Unity Technologies

     


  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started playing this game called Crop Smash by Unity Technologies in the advertisements they say that you can win all this money just play our game you dont have to watch any ads and all payout are with in 1 minute they also tell you that you can cash out the money to your PayPal account or cash app account and that you can cash out anytime. None of this is true it is false advertising you have to watch a million ads they are very aggravating also you have to reach a certain amount for example once you get to ****** you can cash out well when you cash out you have to depending on the game this one in particular you have to get 30 combos moves then watch ***** ads and then it tell me I have this timer and once it runs out my money will be sent to me shortly. I have proof of all this I have uploaded the game and company name I have show where you got to cash out you will see one that has a **** amount notice the timer I have also sent where they say they have completed my cash out process and I have sent my cash app account you will see none of these amounts have been added to my account and I want my winnings

    Business Response

    Date: 12/12/2022

    Hi, 

    I am sorry you have had some issues cashing out with the game you have been playing.

    Unity Technologies provides tools for content creators to develop, operate, and monetize their games and applications.
     
    Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.
     
    However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).
     
    If you are experiencing a problem with this game, we suggest you contact the game developer to reach a solution.
     
    Contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

    Best,

    Unity Technologies

    Customer Answer

    Date: 12/16/2022

     
    Complaint: 18483050

    I am rejecting this response because: Their name does come up on the beginning screen I have sent screenshots of everything from start to end. I have proof of everything and I want my money ****** plus dollars is a lot of money to accumulate on a game that promises cash payout with-in 1 minutes I want my money the amounts that I have sent screenshots of If I dont get my money there will be a lawsuit 

    Sincerely,

    *********************

     

  • Initial Complaint

    Date:11/27/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False and misleading payout by games made with their company name attached. Played several games for months never settled on payouts after request for financial information. It is absolutely fraud whether they develop the game or make necessary hardware to develop games. They are endorsing that practice of misleading people who are in financial hardships into thinking they will receive what they've won. I've won I know over $10,000 in various games made and sponsored by them

    Business Response

    Date: 11/29/2022

    Hi there, 

    Unity Technologies provides tools for content creators to develop, operate, and monetize their games and applications. Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation.


    We understand why there may be some confusion, however, because the game you are playing was likely created using the free version of our engine. Our logo would have appeared on start-up (also known as a splash-screen).
     
    Please do contact the developer of the game or application. You will be able to find their contact information from the website you downloaded the game. If you believe these games engage in fraudulent behaviour, it may also be helpful to contact the distribution platform from which you acquired the game.


    Best,
    Unity Technologies

  • Initial Complaint

    Date:11/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unity technologies receiving ad revenue from me watching ads on fraudulent games that never pay out. I think some class action lawsuit needs to be put in place for these practices of wasting people's time with claims of payouts

    Business Response

    Date: 11/29/2022

    Hi there,

     

    Hi there,

     
    Unity Technologies provides tools for content creators to develop, operate, and monetize their games and applications. Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation.

    We do understand why there may be some confusion, however, because the game you are playing was likely created using the free version of our engine. Our logo would have appeared on start-up (also known as a splash-screen).
     
    To receive support on this, we would advise contacting the developer of the game you are playing. You will be able to find their contact information from the website you downloaded the game - most often the App Store or ****** Play Store.


    If you believe these games engage in fraudulent behaviour, it could also be helpful to contact the distribution platform from which you acquired the game to alert them of this.

    Best,
    Unity Technologies

  • Initial Complaint

    Date:11/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been playing several games by Unity they have not paid out anything! They are getting money i am sure from advertising so if thats the case then they are keeping all the money and not paying anyone anything! Maybe i am wrong but i haven't got a ***** and have been playing several apps that they have created and have yet to receive any money it says Paypal or Cash App ! So whats up with this company and why are they not paying!

    Business Response

    Date: 11/29/2022

    Hi there,

    I am sorry to hear there is an issue cashing out for the game you have played.
     
    Unity Technologies provides tools for content creators to develop, operate, and monetize their games and applications. Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.

    We do understand why there may be some confusion, however, because the game you are playing was likely created using the free version of our engine. Our logo would have appeared on start-up (also known as a splash-screen).
     
    To receive support on this, we would advise contacting the Developer/Publisher of the game or application. You will be able to find their contact information from either the website you downloaded the game from or from searching either the game or Publisher name online.
     
    If you believe these games engage in fraudulent behaviour, it could be helpful to contact the distribution platform from which you acquired the game to alert them of fraud.

    Best,

    Unity Technologies

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shouldn't be allowed to ************* if it doesn't payout to everyone. ****** and the company should be hold responsible for this.

    Business Response

    Date: 11/24/2022

    Hi there,

    I am sorry to hear you have had some problems cashing out from a game you have been playing.

    Unity Technologies provides tools for content creators to develop, operate, and monetize their games and applications.
     
    Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation.
     
    However, I understand your confusion because this game was likely created with the Personal Edition of our tools. Our logo would have appeared on start-up (also known as a splash-screen).

    You may want to reach out to the game developer directly. Contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

    Best,

    Unity Technologies

    Customer Answer

    Date: 11/24/2022

     
    Complaint: 18457551

    I am rejecting this response because:

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been waiting over 2 weeks to be paid this is not the only game I'm waiting on. It should be illegal to give false hope to people like me who are literally struggling every day. Please do something about this

    Business Response

    Date: 11/24/2022

    Hi there, 

    Sorry to hear you have had some problems cashing out from the game you have been playing.

    Unity Technologies provides tools for content creators to develop, operate, and monetize their games and applications.
     
    Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.
     
    I understand your confusion, however, because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).
     
    If you are experiencing a problem with this game specifically, we suggest you contact the game developer to reach a solution.
     
    Contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

    I hope this helps.

    Best,

    Unity Technologies

  • Initial Complaint

    Date:11/21/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have played the Bingo Holiday by Unity won cashed out to a tune of $1600.00 but just like the rest of the complainants here still have not gotten my money, so I have done extensive research. the US HAS LAWS to protect consumers like myself and countless others that have played your games and have not been PAID. YOU UNITY CLAIM to be just a software platform, any company that falsely advertise and publicly trade on the *********************************** can and will be LIABLE FOR A CLAIMS, that also includes your association with Foison ************************************** LLC and if you claim your Chaina Based that becomes FEDERAL.

    Business Response

    Date: 11/22/2022

    Hi there,

    Sorry to hear you have had some problems with the game you have been playing.

    Unity Technologies provides tools for content creators to develop, operate, and monetize their games and applications. Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of any game and does not otherwise own or control the development or operation of these types of games.

    If you are experiencing a problem with this game, we suggest contacting the game developer to find a solution. Contact information is typically found within the application's settings or on the relevant app store page.

    Additionally, if you happen to believe that this game engages in fraudulent behavior. In that case, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.

    Best,

    Unity Technologies

  • Initial Complaint

    Date:11/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accidentally signed up for two accounts for Unity, and am now getting charged two monthly subscriptions for one account. In addition, these accounts are being cast as monthly, but once you sign up you discover they are annual (it may show this during sign up but this is intentionally confusing / misleading).My request is that Unity allow me to cancel my account so I do not have to pay additional monthly payments for something I'm not using and am being billed for twice. I only signed up thinking it was a monthly subscription.

    Business Response

    Date: 11/16/2022

    Hi there,

    Sorry to hear you have had some problems when signing up for a subscription.

    Have you spoken with our Customer Experience team? You can reach out to them to discuss your subscription usage and monthly payments in more detais.

    Please submit a support request or live chat here and the team can take a look: https://support.unity.com/hc/en-us/requests/new

    Best,

    Unity Technologies

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This game is misleading and fraudulent. Constantly receiving messages regarding payouts and real money deposits. The game Bingo Crack is not even on the App Store for purchase or download. This company should not be in business at all. Making people believe you can win real money. Emails have been sent through the app but there are no trails or proof of that because I believe the email does not exist.

    Business Response

    Date: 11/07/2022

    Hi there, 

    I appreciate the details provided; from the information you are sharing with me, it seems you are referring to the balance from a game. I want to let you know that even though these games or apps were made with Unity, we do not own them, nor are responsible for rewards offered for playing these games or applications.
     
    I understand your confusion because the game you are playing was probably created using the free version of our game engine, and our logo would have appeared on start-up (also known as a splash-screen). The developers use our software to create games and applications, and as I mentioned, we are not directly responsible for those games and applications.
     
    In this specific situation, it is necessary to contact the developer of the game or application directly to provide you with a resolution regarding the balance you are referring to. This would be directly through the store where you downloaded/purchased the game. Specifically: ****** Play or the App Store
     
    If you consider this game is giving false information then you can flag or report the game directly in the web where you downloaded the game.

    I hope this information helps.

    Best,

    Unity Technologies

    Customer Answer

    Date: 11/09/2022

     
    Complaint: 18357102

    I am rejecting this response because: Why would you allow an app to put your name behind it without knowing about the app and how it works? The app was not downloaded through ****** nor Apple store. It was a pop up app. This game app continues to send messages to my phone regarding cash outs. Im not satisfied that unity had no ties. Very misleading.

    Sincerely,

    *****************************

    Business Response

    Date: 11/14/2022

    Hi there, 

    Sorry to hear you that you are disappointed with the game you have been playing.

    Unity Technologies provides tools for content creators to develop, operate, and monetize their games and applications. Beyond making these development tools available to the market, we have no affiliation with the creator of these games and do not otherwise own or control the development or operation. As such, we are not able to assist you with this issue directly.
     
    However, I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).
     
    Typically, contact information for the game creator is found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.
     
    Best,

    Unity Technologies

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