Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As it shows on attached pdf documents, Logitech had received my return according to the term. They noted the item must be shipped/returned by: February 2nd, 2025 and my return was delivered to them on January 6th, 2025. They should have refunded within 3 weeks at maximum according to their website but it has been already over 7 weeks. I have been contacting the support but not helpful at all. They instructed me to provide them with my personal information and I did but no response for weeks.Purchase Date 12/ 27 /***** Amount of $35.79 ************ Tracking Number: ************

  Business Response

  Date: 02/24/2025

  Dear Naoki,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.   
  
  We have prioritized your case and our team has is currently investigating your case. We will be in contact for further steps at the earliest,
  
  Best regards,
  Logitech ***

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22979364
  
  I am rejecting this response because it is the same message I am getting from the business. I will wait for the actual resolution. 
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 02/26/2025

  Dear ***** *********,

  
  Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.
  
  Were happy to confirm a refund was processed on 26/02/2025 via ticket:14734317.
  
  We appreciate your patience and cooperation.
  
  Best regards,
  Logitech Inc

  Customer Answer

  Date: 03/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a keyboard and mouse from Logitech on Dec. 30 2024. It was delivered 1/3/2025. I decided it wasn't right for me and submitted a return. Their warehouse received the return on 1/13/2025. It is 2/19/2025 and I still haven't received my refund. Through several email and chat exchanges, there is still no resolution. They say they can only refund me via a Wise money transfer (which is sketchy in itself) and had me fill everything out. I did, it said the refund was processing. I checked my account on 2/18 and still no refund. So I tracked the status of the refund on Wise and it said it was canceled by the merchant and to contact Logitech directly. I did, and they are now claiming I didn't accept the Wise transfer within 7 days, but I did the very day I received the email, which was on 2/13. Documentation is attached.

  Business Response

  Date: 02/21/2025

  Dear ******,
  
  Logitech appreciates you contacting us to resolve this matter. We apologize for the inconveniences you have experienced in handling your case.
  
  Our team has reviewed your case, and will be in contact for further steps.
  
  Best regards,
  Logitech, ***

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone used my credit card to order a product from Logitech. They send it to my home address. I notified my credit card company and Logitech. Logitech said no problem just send it back which I did. Since it came to my home the credit card company let the charge go through to me. Logitech did not send a refund and after contacting them I had to go on their site to prove they received it back. Finally they said they would refund me but only if I gave them all my banking information for a direct deposit. They would not refund it through the credit card and will not issue a paper check. I do not trust them with my banking information.

  Business Response

  Date: 02/21/2025

  Dear Carl ,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

  At this time, our only option for processing refunds is through Wise. **** has been our trusted partner for years, and we have successfully processed numerous refunds for other customers without any issues or complaints. We assure you that **** is a secure and reliable method for handling refunds.
  
  Our team has reviewed your case, and will be in contact for further steps.
  
  Best regards, ?
  Logitech Inc

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22958732
  
  I am rejecting this response because: I used a credit card and I do not trust this vendor with my banking information. I should be able to either get a refund back on my credit card or by a check. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 02/24/2025

  Dear ****, 
  
  Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.  
  
  We understand your preference for a refund to your original form of payment. Currently, our only option for processing refunds is through Wise. 
  We appreciate your patience and cooperation.
  
  Best regards,
  Logitech ***

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22958732
  
  I am rejecting this response because: it is unreasonable to make me give them my private banking information. The charge was made on a credit card by someone who stole the number. I should be able to get a refund by credit card, check, money order or cash. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Logitech engages in false, misleading and deceptive marketing practices as outlined by the ******************** through their use of targeted advertisements, bonus item offerings and promotional codes.A recent promotion sent to customers in ****** promoted a 20% discount on all racing products with the code `25RWFeb`. Along with this promotion, a number of items on the linked page include a free pair of TRUEFORCE Racing Gloves with purchase (including the Logitech RS Wheel Hub). Upon attempting to complete the order Logitech will block you based on your country and tell you to `please return to the Shopping Cart and select a different Country in the footer`. This is not possible to change as there is nowhere to change the Country in the footer. Changing the web store to the Canadian version in the top right removes all of the advertised free items and causes the promoted discount codes to no longer work at checkout.Logitech is knowingly sending promotions to Canadian customers which are not applicable in hopes the customer will checkout at the non-discounted price without the advertised free items.Logitech also recently sent an email to Canadian customers after the Canadian web store was unable to process orders. This email, titled `A little hiccup, a big thank you` offered a 15% discount on your next purchase through a clickable link and what appears to be an enterable code of `TAKE15`. Regardless of clicking the link or attempting to put in the `TAKE15` code manually, no discount is applied to items in your cart. Logitech also sells a number of products that were part of the Canada wide GST/HST break. During that time, the Logitech site did not reflect the tax break on qualifying items instead forcing customers to pay all taxes. When asked about this, a support agent informed me that Logitech was still deciding if it was going to be part of this program (Logitech does not have a choice in this matter).

  Business Response

  Date: 02/21/2025

  Dear ******,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.   
  
  Our team has reviewed your case, and will be in contact for further steps within ***** business hours. 
  
  Best regards, 
  Logitech Inc 

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  Logitech has been in contact directly.  
  
  They have offered to price adjust the items to be in compliance with the Canadian tax exemption period claiming that my order came in in the 16th due to server time differences.  While this does not address the core issue about why they did not participate in the program it does solve my issue.
  
  They have not taken ownership over the free promotional items that were offered or offered any explanation on why marketing emails with ineligible discount codes were sent to Canadian customers.  Since I was able to use another code for 10% off and the offered codes only ranged from 15-20% off I am not going to pursue this further. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Logitech Astro A30 headset for almost $400 a couple years ago. Now they are having technical issues. It is impossible to reach anyone to help resolve the issue through their customer service (you won't connect to anyone) and a useless chat bot.

  Business Response

  Date: 02/21/2025

  Dear ******,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  
  
  We've created a new case for you (Ticket number - 14860821) and our technical team will be in touch with you within the next 24 hours for further assistance. 
  
  Best regards,
  Logitech ***

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have both chatted and called Logitech several times in the last 10 days regarding a replacement under warranty for my Logitech G915 X Keyboard for its multiple key press issues, and at every turn fought with resistance. On 2/6/2025 I initiated a warranty claim via chat and was notified that another team needs to review and to expect a response in ***** hours.On 2/11/2025 I received an automated message notifying me my ticket would be closed in 3 days due to inactivity. At this point I initiated a call and spoke with Logitech Support who advised that the return was approved and in ***** hours I would receive a shipping label to send my keyboard back. On 2/13/2025 I reached back out to Logitech support via phone, to which I was advised the label that was generated has now expired ?in 2 days? and would have to be regenerated, in 30 minutes to an hour. I ended up receiving the label roughly 4 hours ***********, 2/16/2025 I attempted to print the label, and was greeted with an error on *****'s side, and said to contact the requester for further assistance.I am asking for either a refund at this point or an advanced return. I chose Logitech based on their excellent warranty support and this is disappointing to me. I feel that an advanced return, in which I receive a replacement prior to shipping mine out is fair for the amount of trouble this has been so far. If Logitech is unwilling, they may refund me the full purchase amount of the keyboard and I will be glad to send it back.

  Business Response

  Date: 02/21/2025

  Dear ******,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  
  
  We have prioritized your case and our team is actively working on your case. We will be in contact for further steps within ***** business hours.
  
  Best regards,
  Logitech ***

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2 MX Master 3s mice for Macs I own. The software that is provided by Logitech for the mice, doesn't work and therefore, the mice don't work well either. The mice a $100 each and although they offer support you can't understand them. The problem is on Logitech's side and they don't fix ever fix it.Complaints are common all over the internet. Logitech just wan't to avoid it and all the while, the customer is stuck with an expensive mouse and it' doesn't work well.

  Business Response

  Date: 02/18/2025

  Dear ***,
  
  Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.  
  
  Were happy to confirm a response to resolve the issue was sent on 18th February via ticket: 14802407. If you do not see an email yet, please check your spam/junk folders to be sure of no catches there. Once you reply to the open email thread, the team will follow up as soon as they are able with next step or options
  
  We appreciate your patience and cooperation.
  
  Best regards,
  Logitech ***

  Customer Answer

  Date: 02/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *********

• Initial Complaint

  Date:02/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 24th, I ordered a Logitech G Pro X gaming headset for $160. The product failed in quality, and hurt my ears to use. After multiple tickets with logitech, they approved my return request and stated the shipping label would be emailed to me within 48 hours. I have waited a week and got an email saying they would continue my support. They have not continued my support and it has been another 6 days. I contacted them again via support ticket on the 8th, with no agents responding.

  Business Response

  Date: 02/12/2025

  Dear ******,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.   
  
  We have prioritized your case and our team has is currently investigating your case. We will be in contact for further steps at the earliest, 
  
  Best regards, 
  Logitech ***

• Initial Complaint

  Date:02/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Logitech after having issue with my 6 month old headset ASTRO A50X which i didn't even know that logitech purchased the company and closed the headquarters so after going through all the troubleshooting steps with the representative they determined that the headset were defective and had a hardware issue i sent over all the videos and pictures they asked for the headset and serial number but after 2 days i was told that the headset was already registered how is that even possible ? i am the original purchaser and have the invoice which i sent all the info they asked they are trying to get out of honoring the warranty by any means which is unacceptable

  Business Response

  Date: 02/11/2025

  Dear Aymen,
  
  Thank you for your comments.
  
  We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.
  
  If you need further assistance, please reach us at: 
  *********************************
  
  Best regards, 
  Logitech

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22917076
  
  I am rejecting this response because: that is such a cookie cutter response from a bot it seems what am i supposed to do with feedback i need them to honor my valid warranty claims not to give feedback
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/24/2025

  Dear Aymen,
  
  Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling. 
  
  Unfortunately, we were not able to validate the receipt from the retailer. Without a valid itemized copy of your proof of purchase we cannot proceed with your claim and have no choice but to reject it. If you wish to provide a valid receipt/invoice as requested, we will reopen your claim.
  
  If you need further assistance, please reach us at: 
  *********************************
  
  Best regards, 
  Logitech, ***

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22917076
  
  I am rejecting this response because: the receipt is a valid receipt directly from the website thy have been actively just making excuses to not honor the warranty every time they make a cookie cutter response each one is different from the last 
  

  i will be filing complains with the *** and consumer affairs , as this is unacceptable
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/27/2025

  Dear ***** ******
  
  Thank you for your comments.
  
   We require certain details and information as requested in your ticket. If you can provide us with the required information, our team will follow up and assist you promptly.

  If you need further assistance, please reach us at: 
  *********************************
  
  Best regards, 
  Logitech

• Initial Complaint

  Date:02/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out regarding my order #*************, which included the PRO Racing Pedals Refurb - Black ($237.99). I returned this item following your return instructions, and it was received by Logitech on December 27, 2024. However, I have not yet received my refund. It has now been over a month since the return, and I would appreciate an update on the status of my *********** are the details of my order: Order Number: ************* Purchase Date: December 14, 2024 Item Returned: PRO Racing Pedals Refurb - Black ($237.99)Return Received by Logitech: December 27, 2024 Shipping/Billing Name: ******* *** Shipping/Billing Address: ******************************************** Logitech Support Team,I am reaching out regarding my order #*************, which included the PRO Racing Pedals Refurb - Black ($237.99). I returned this item following your return instructions, and it was received by Logitech on December 27, 2024. However, I have not yet received my refund. It has now been over a month since the return, and I would appreciate an update on the status of my *********** are the details of my order: Order Number: ************* Purchase Date: December 14, 2024 Item Returned: PRO Racing Pedals Refurb - Black ($237.99)Return Received by Logitech: December 27, 2024 Shipping/Billing Name: ******* *** Shipping/Billing Address: *********************************************** I previously contacted with Logitech support team, but I have yet to receive a resolution. Please provide an update on the status of my refund and confirm when I can expect the funds to be processed. If this issue is not resolved promptly, I may have to escalate the matter further.

  Business Response

  Date: 02/11/2025

  Dear *******,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.   
  
  We have prioritized your case and our dedicated team is currently looking up to your case. They will be in contact for further steps once they are able to with the next steps. We appreciate your patience and cooperation.
  
  Best regards, 
  Logitech ***

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22916585
  
  
  Dear Logitech,
  
  
  Thank you for your response and for prioritizing my case. However, I would like to know the estimated timeline for the refund process. Could you please provide a specific date or timeframe when I can expect the refund to be issued?
  
  
  I appreciate your prompt reply and look forward to resolving this matter soon.
  
  
  Best regards,
  ******* ***
  
  
  
  

  Business Response

  Date: 02/26/2025

  Hello *******,

  Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.  
  
  Were happy to confirm a response to resolve the issue was sent on 26th February via ticket: 14899785. If you do not see an email yet, please check your spam/junk folders to be sure of no catches there. Once you reply to the open email thread, the team will follow up as soon as they are able with next step or options.
  
  We appreciate your patience and cooperation.
  
  Best regards,
  Logitech Inc

  
  

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22916585
  
  I am rejecting this response because:Response to Complaint ID ********
  Dear BBB Representative,
  
  
  I have reviewed the response provided by Logitech, and I am not satisfied with their proposed resolution.
  
  
  As of today, I have not received my refund. Instead, Logitech keeps sending me new ticket numbers every day, but no real action has been taken to actually return my money.
  
  
  Moreover, Logitech suggested processing the refund via Wise, a third-party payment platform, where I would need to enter my personal and banking details. I find this approach highly unprofessional and unsafe, especially since the purchase was made directly with my bank card. I am concerned about potential fraud risks and do not trust this method.
  
  
  All I request is a simple and direct refund back to the same card I used for the purchase nothing more, nothing less. I kindly ask for BBBs assistance to ensure Logitech completes this refund properly, without involving external platforms that put my data at risk.
  
  
  Thank you for your help and support.
  
  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 03/10/2025

  Dear *******,
  
  Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.
  
  Were happy to confirm a refund was approved on 04 March 2025 via ticket: ********, awaiting your acceptance. Please check for the wise email to accept your refund.
  We appreciate your patience and cooperation.
  
  Best regards,
  Logitech ***