Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a keyboard from Logitech (Logitech Folio Touch). This keyboard stopped working, and per my readings many, many customers are now stuck with broken keyboards with Logitech providing no recourse given that they seem to fail just out side of the warranty window. I paid well over $100 for this keyboard and I am a medical student who uses it to study; it is unreasonable to sell an expensive product that is expected to fail and then provide customers with no recourse.

  Business Response

  Date: 11/19/2024

  Dear ********.
  
  Thank you for your comments. The Logitech Folio Touch carries 1-Year Limited Hardware Warranty. More information here: *************************************************************
  
  We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.
  
  If you need further assistance, please reach us at: **************************************;
  
  Best regards, 
  Logitech

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Original Speaker set in February of 2022. It only lasted me until NOV of 2022. I got a warranty replacement. The replacement speakers are now acting up almost 2 years later (which would still be under warranty) but I am being informed that replacement speakers do not get their own warranty. This is outrageous. How can you ensure your product reliability if you're transferring warranty from one device to another instead of giving a BRAND NEW DEVICE it's own warranty? This company has shown that its products are not durable by demonstrating the warranty only applies from the original device's date of purchase and not the date the warranty device is received.

  Business Response

  Date: 11/19/2024

  Dear Braydon,
  
  Thank you for your comments.
  
  Please note that the replacement products warranty is considered from the date of purchase of the original product and hence the replacement units do not carry their own warranty. We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.
  
  If you need further assistance, please reach us at: 
  **************************************;
  
  Best regards, 
  Logitech

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22552500
  
  I am going to have to reject this response, it is unethical and a waste of time whenever the company did not fully address my concerns or complaint but instead blew it off by advising that they'd take the feedback serious but are not showing any effort to "Take it seriously"  
  There is no reason why my BASS on my speakers are going out. It has been almost 2 years since I got the replacements and they didn't even last long. Logitech Should hold accountability for their failing product and request a replacement for the system. This is about product reliability which this company has failed to acknowledge. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 11/26/2024

  Dear Braydon, 
  
  Thank you for your comments. We regret the inconvenience and this is surely not what we intend to deliver. Please note that the warranty for your original purchase expired on 2023-02-18
  
  We always want to ensure we are providing our customers with the best products and experience. If you need further assistance, please reach us at: 
  *********************************
  
  Best regards, 
  Logitech

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22552500
  
  I am rejecting this response because:
  This business is refusing to work with me on anything regarding the warranty replacement of their failing product. This product should have it's own individual warranty. 
  They should replace the product because of the fault. 
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company purchased 20+ Rally bars from logitech. On arrival 3 of them were not turning on. I reported this to Logitech who asked me to provide videos or livestreams of it. I've advised the agent that this isnt possible. Our company policies do not allow for us to send video files outside of our own local network. Not only are we not allowed, but its restricted through the Firewall level of our network. I've advised the Agent ***** this multiple times. I've called and wasnt able to reach any higher management. Ive advised ***** that I require warranty for this, however he continues to demand for videos, and now asked me to do a live call with him. For one, I do not even have the Rally Bars with me, Im receiving all the information from our technician a few cities away... Second I am struggling with a broken neck and im not doing a Video call with anybody. Ive told ***** I am completely willing to send in photos, as we are allowed for that. I have already sent him the Purchase Invoice.

  Business Response

  Date: 11/13/2024

  Dear *****,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  
  
  Upon reviewing your ticket, we regret to inform you that the warranty claim has been rejected by the concerned team. If you need further assistance, please reach us at: **************************************;
  
  Best regards,
  Logitech *** ?
  

  
  

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/01/2023 139$they were supposed to give me a working yeti x it's under a 2 year warranty and they refuse to replace it even after sending them proof of purchase this is the 2nd time in a year i've had problems with their microphones I had it replaced before but i'm running into the same hardware issues again and under their legal policy i'm able to get a replacement support numbers: ******** and ******** all I want is a replacement shipped

  Business Response

  Date: 10/28/2024

  Dear *******,
  
  Logitech appreciates your feedback regarding the warranty replacement process and we will take it in consideration to improve our services.
  
  We apologize for the inconvenience with your warranty rejection and if you need further assistance with your products we will be happy to assist.
  
  Best regards,
  Logitech ***

  Customer Answer

  Date: 10/28/2024

  I still want a replacement I reject this response I want the warranty policy honored 
  Complaint: 22473265
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:10/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased online - Sept 25, 2024 Amount - $515.19 Product - 5.1 Speaker System, THX Certified Resolution - 2 really Money Back and I keep the Speakers is the main one, But there could be False Advertising Issue as to what it says on their Own Box and then I am told the Opposite. These speakers were released in June 18th., 2011 So there has been ample time to Change the Information on their own box See pics provided as to what I have been told.

  Business Response

  Date: 10/24/2024

  Dear ******,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling. We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.
  
  Our team has reviewed your case, and will be in contact for further steps.
  
  Best regards, ?
  Logitech Inc

  
  

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the Transaction:May 21, 2024 Amount Paid:$147.99 What the Business Committed to Provide:Logitech committed to providing a high-performance wireless gaming mouse with seamless connectivity via the PRO X 2 Lightspeed receiver. The product is advertised to offer reliable wireless performance.Nature of the Dispute:Since purchasing the Logitech Superlight 2 in May 2024, Ive encountered a persistent and significant issue with the products wireless connection. The mouse frequently experiences jittery cursor movement and disconnects sporadically when using the PRO X 2 Lightspeed receiver. The polling rate frequently drops from 500Hz to 0Hz, disrupting the use of the device.I noticed that the issue did not occur when I force-paired an older PRO X receiver from a previous Logitech mouse (that I no longer own), suggesting a potential and specific problem with the PRO X 2 receiver itself.I have frustratingly normalized having to unplug the Lightspeed receiver and plug it back into a different USB port each time the issue occurs, only for it to return shortly after. Sometimes the 'fix' lasts a few moments, and other times it can hold for several hours, but the issue always reappears.Efforts to Resolve the Problem:I contacted Logitech for a warranty replacement, which was provided, but this did not resolve the issue. I have also posted on public forums to seek help from Logitechs support community, but nobody has reached out to help beyond standard troubleshooting.Summary of Desired Resolution:I am seeking either a full refund of the purchase price or a functional replacement of the product (both mouse and receiver) that resolves this issue. I would also appreciate a formal acknowledgment from Logitech regarding whether the PRO X 2 Lightspeed receiver has compatibility issues with macOS, which is now updated to Sequoia 15.0.1.

  Business Response

  Date: 10/18/2024

  Hello *****,
  
  Thank you for your comments.
  
  Please note that the Logitech G PRO X SUPERLIGHT 2 is not compatible with macOS. It is only officially compatible with PC with Windows 10 or later and USB 2.0 port. More information here:
  *********************************************************************************************
  
  We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.
  
  If you need further assistance, please reach us at: 
  *********************************
  
  Best regards, 
  Logitech

  Customer Answer

  Date: 10/19/2024

   
  Complaint: 22410575
  
  I am rejecting this response because:

  I find it extremely disappointing and frustrating that this issue wasn't addressed earlier by Logitech's support team. I have been in contact with Logitech support for several months trying to troubleshoot the Logitech G PRO X SUPERLIGHT 2. Throughout this time, I was never informed that the mouse is not compatible with macOS - neither by their support agents nor through the Logitech G Hub software, which lacks any warning regarding macOS compatibility.
  
  Even more frustrating is that I was sent a replacement unit, which also did not work. I trusted the support process to resolve this issue, and now, due to the delays caused by Logitech's support team, I am outside the store's return policy window. Had I been informed earlier about the incompatibility, I could have returned the product within the acceptable time frame.
  
  In addition, I made a *********** on the official Logitech subreddit four months ago, seeking guidance and assistance, but received no response. As a consumer, I expect transparency regarding product compatibility, especially when I have made multiple attempts to resolve the issue through official support channels. At the very least, I would have appreciated this information upfront so that I could avoid this situation altogether.
  
  I believe this situation warrants further action from Logitech, such as offering a refund or an alternative solution, given the circumstances. Logitech's support team's failure to communicate this key compatibility issue has resulted in both wasted time and an unusable product.
  
  I hope that Logitech will take responsibility and provide a reasonable resolution.

  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/24/2024

  Dear *****,
  
  Thank you for your comments. We regret the inconvenience this may have caused. 
  
  We will certainly have this communicated to our team for future consideration. We always want to ensure we are providing our customers with the best products and experience.
  
  If you need further assistance in the future, we'd recommend you to reach us at: 
  *********************************
  
  Best regards, 
  Logitech

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Logitech gaming mouse that advertised remappable key functionality usable in on-board mode, without requiring constant software operation. This feature is a key selling point of the device because it avoids software resource drain, allows portability between computers without additional setup, and enables use on different operating systems.Recently, Logitech deprecated the Logitech Gaming Software in favor of Logitech G HUB. Unfortunately, G HUB has a longstanding bug that fundamentally breaks the remappable key feature in on-board memory mode. Specifically, while keys can be remapped, many cannot be held down, rendering them ineffective for many common uses.I have contacted Logitech multiple times over the years regarding this issue. Despite being assured that a fix was forthcoming, the problem remains unresolved. In my most recent communication, after providing detailed information and even an annotated video demonstration as requested, Logitech acknowledged the feature regression but claimed it is intended functionality.This situation forces users like me, who purchased the mouse with the expectation of full functionality, to either run the software constantlylimiting the systems where the mouse can be effectively usedor lose significant functionality. This goes against the advertised features and my reasonable expectations at the time of purchase.I am requesting that Logitech address this issue by updating their software to restore the remappable key functionality in on-board mode as originally advertised. They should honor their commitment to their customers and provide the features that were a significant factor in our purchasing decisions.

  Business Response

  Date: 10/10/2024

  Dear Cory, 
  
  Thank you for your comments.
  
  We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.
  
  If you need further assistance, please reach us at: 
  https://support.logi.com/hc/en-us
  
  Best regards, 
  Logitech

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************! WORST MOUSE I HAVE EVER USED IN MY LIFE! WONT CONNECT, DISCONNESTS, NO DRIVERS, NO CUSTOMER SERVICE, DO NOT EVER USE THIS COMPANY!!!!! WORST COMPANY I HAVE EVER SEEN THEY SHOULD BE BANKRUPT. DO NOT USE ANYWHERE 3 MOUSE, OR ANY OF THEIR MICE, OR ANY OF THEIR PRODUCTS. I WANT THE CORRECT DRIVES NOW. IM USING THE UNIFYING SOFTWARE THAT DOESNT WORK. I PAID $75 FOR THIS MOUSE AND ITS THE WORST PRODUCT I HAVE EVER USED IN MY LIFE. LOGITECH PROBABLY PAID A MILLION DOLLARS FOR SOME GEEK TO WRITE THIS SOFTWARE THAT DOESNT WORK AND INFURIATES THEIR CUSTOMERS. FIX MY MOUSE. I WANT MY LIFE BACK YOU STOLE FROM ME THAT I HAVE SPENT TRYING TO FIX YOUR GARBAGE PRODUCTS.

  Business Response

  Date: 10/01/2024

  Dear ***,
  
  Thank you for your comments.
  
  We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.
  
  If you need further assistance, please reach us at: 
  **************************************;
  
  Best regards, 
  Logitech

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22353874
  
  I am rejecting this response because:
  

  Logitech needs to offer personal support for their products, not a maze of endless webpages designed to confuse and disorientate customers who need support for expensive products that don't work. Stay away from Logitech products, they don't work and customer service is non existant if you have a problem. My $75 dollar mouse has never worked right and constantly disconnects and the unifying  software never works with each windows update. Never use their products, their response above seems robotic and responded to by an AI bot. Logitch is a one way vacuum cleaner for your money with no customer service or support in sight. Save your money and go with a different company. STAY AWAY.

  
  Sincerely,
  
  *** *******

  Business Response

  Date: 10/18/2024

  Dear ***,
  
  Thank you for your comments.
  
  We regret to hear about your negative experience and surely not what we intend to deliver. At Logitech, our goal is to ensure we are providing our customers with the best products and experience.
  
  If you need further assistance, please reach us at: 
  *********************************
  
  Best regards, 
  Logitech

• Initial Complaint

  Date:09/25/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I wish to report Logitech support for failing to deliver a replacement for a insured headset I had ordered. Brief summary is back in August 4th I had a mishap causing my Logitech A30 Mandalorian headsets USB thumb drive to break and malfunction. I have insurance on the headset so I contacted Logitech and requested to speak with customer support. After contacting them on the 4th I wasn't able to speak with a representative, so on August the 5th I waited to see if they would reach back but no one did. Finally I lost my patience and called support directly. After the initial waiting period I talked with a representative. She was calm and professional and apologized for my waiting period. After that she reported that my headsets is wireless thumb drive that connected the wireless connection couldn't be ordered by itself and I had to get a replacement piece. After she promised to have a replacement order sent and a tracking number to track the item I decided to be patient and wait seeing as she said it could take up to a week for it to happen. A month later on September I decided to contact customer support yet again. The representative reported that the order wasn't sent at all and I had to have another order sent in. After some back and forth I was offered a replacement for a A50 and was told it would take up to three days for a tracking number. That was on September 19th. it's now the 25th. I asked for a update on the tracking number this morning and got a email response from a completely different representative who doesn't know the details and said I can have a A30 instead.

  Business Response

  Date: 10/01/2024

  Dear *****,
  
  Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.
  
  Were happy to confirm a replacement was processed on 3oth September 2024 via ticket: 13735607
  We appreciate your patience and cooperation.
  
  Best regards,
  Logitech ***

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22338115
  
  I am rejecting this response because:

  This will be the second time my order was processed. I was told that I'd receive a tracking number from the shipping company. Problem is based on the information I sent Logitech should know that we've got to this step before. until I receive the product I won't accept the case being closed.

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 10/04/2024

  Dear *****,
  
  Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.
  
  We would like to let you know that the replacement product is on its way. The team will soon update you with the tracking details so that you can get to know when your new product is arriving. 
  
  Best regards,
  Logitech ***

  Customer Answer

  Date: 10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the replacement product and I am satisfied.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 3rd I received my order from this company. I confirmed everything was in the order that should've been and returned it to the box. I then went to use the item (a headset) for the first time only to find the cord was damaged almost entirely severed in two places. I contacted the company via there 24/7 online chat to which I fought with an AI bot till I got someone. Only to be transferred to someone else then ignored. I contacted again at numerous points fighting with an AI bot on every occasion trying to get through to an actual person. Finally I got through and was transferred twice during my interaction with them. The second time no one responded to me. A week later as of today September 18th I received a response via email. They once again asked for the same details I have already given about 5 times at least, asking if I ordered through them as if I haven't provided my order number already. This business seems very scammy, not customer friendly at all, and the lack of communication for their own products being damaged is ridiculous.

  Business Response

  Date: 09/23/2024

  Dear *****,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  
  
  Our team has reviewed your case, and will be in contact for further steps at the earliest. 
  
  Best regards,
  Logitech ***