Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to Resolve Warranty Replacement Issue for Logitech Mouse I am filing this complaint regarding Logitechs failure to fulfill its warranty obligations for a defective product.On 12/20/24, I submitted a warranty claim for my Logitech mouse, which had stopped working. Logitech approved the replacement request and informed me that a new mouse would be shipped. However, the replacement was reportedly lost in transit, and I was told an investigation would be conducted to resolve the issue.I have now been waiting for over three weeks without any resolution. On 1/8/25, Logitech informed me that just the investigation could take up to 14 business days. There is no reasonable explanation for such a large company giving consumers this runaround. Especially on a product as small as a mouse. I wonder if they treat the replacement of other more expensive and urgently needed devices this way. I cant help but feel this delay is unacceptable and appears to be an attempt to avoid honoring their warranty. I have complied with all of Logitechs requests and provided all necessary information to resolve the matter. Yet, Logitech has failed to fulfill its obligation to provide a replacement for a defective product within a reasonable timeframe.I am requesting that Logitech immediately ship a replacement mouse and provide a tracking number to confirm delivery. Alternatively, I am willing to accept a full refund for the defective product.Logitechs delays and lack of communication are both unprofessional and in violation of warranty expectations under the ********-**** Warranty Act. I look forward to a prompt resolution to this issue.

  Business Response

  Date: 01/10/2025

  Dear Chinkuli,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  
  
  Our team has reviewed your case, and will be in contact for further steps.
  
  Best regards, ?
  Logitech ***

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase through Logitechs online store on November 4, 2024, using my credit card. During the checkout process, I incorrectly entered the name and address of a colleague in the **** as the billing address instead of my own. This colleague was only involved to provide his shipping address for the delivery of the product, as he would be bringing it to me in ***** once received in *****************. The product was not intended for him, and his address was used solely for shipping purposes.I was unsure how the billing address should work for cross-country transactions, particularly whether I needed to use my own billing address or match the shipping address for the billing details in the **. To avoid any complications, I decided to use his address for both shipping and billing. Unfortunately, this has caused an issue with the invoice, which now reflects incorrect billing details.This invoice is required for an expense claim with my company, so I reached out to Logitechs customer support on December 27, 2024 to request a correction. After a lengthy interaction with customer service agents, I provided all necessary details, including the correct billing address and verification of my order. The agent assured me that a modified invoice with the corrected address would be sent to my email within 2472 hours.However, 1 week later, when I finally received the updated invoice, I found that Logitech still kept the incorrect billing address. They only added my correct billing address under the wrong recipient's name, making it look like the wrong recipient has two addresses, one of which is mine!I requested that Logitech remove the incorrect billing address on the invoice and in their online records to match the details I provided:Billing Address:************************************************************************************************************************************************** ************* This will ensure that the records reflect the actual purchaser (me).

  Business Response

  Date: 01/09/2025

  Dear *****,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  
  
  Our team has reviewed your case, and will be in contact for further steps within ***** hours.
  
  Best regards,
  Logitech ***

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22777902
  
  I am rejecting this response because:
  

  This did not solve my problem, they are only informing me they will get in contact.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 01/21/2025

  Dear *****,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  
  
  Please note that your case is currently with higher level of support and is under review for further steps. The team will follow up with you once they are able to with the next course of action. 
  
  Best regards,
  Logitech ***

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Follow up on Ticket Number : ******** This is my final warning regarding the unresolved warranty claim for my Logitech G903 mouse. Despite multiple follow-ups and repeated promises of a response within 48 hours, I have yet to receive any meaningful update or resolution.Your failure to address this matter in a timely and professional manner is unacceptable. As the original purchaser of this product, I am entitled to warranty support, and your lack of action undermines consumer trust in Logitech.I am giving you one last opportunity to resolve this issue. Please provide a definitive update and process the replacement within the next 48 hours. If no resolution is provided, I will escalate this matter to:************************************ (****).************************ (***).Legal actions if necessary.I hope to avoid these steps and trust that Logitech will take immediate action to uphold its commitment to customer satisfaction.

  Business Response

  Date: 01/09/2025

  Dear *****,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  
  
  Our team has reviewed your case, and will be in contact for further steps.
  
  Best regards, ?
  Logitech ***

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product does not work as advertised and customer support is non responsive.

  Business Response

  Date: 01/06/2025

  Dear ****,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  
  
  Our team has reviewed your case, and will be in contact for further steps.
  
  Best regards, ?
  Logitech ***

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22771961
  
  I am rejecting this response because:

  This is the same BS message I have received before via email and nothing ever happens.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 01/15/2025

  Dear ****,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  
  
  We understand that this isn't ideal. However, your ticket has been escalated to the higher support team and hence, it is taking longer than expected. Our dedicated team will follow up at the earliest once they are able to with the next steps or options. 
  
  We appreciate your patience and cooperation.
  
  Best regards,
  Logitech ***

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22771961
  
  I am rejecting this response because:

  This has been going on for almost a month now. I first made the complaint with the BBB on 1/6/2025 but I contacted logitech support last December and received one lame response about it being escalated. Further inquires resulted in no action so I filed the complaint with the BBB.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 02/11/2025

  Dear ****,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.   
  
  We see that your ticket is currently with higher level of support. The dedicated team will follow up with a resolution as soon as possible.
  
  Best regards, 
  Logitech Inc 

• Initial Complaint

  Date:01/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Logitech utilized misleading advertisements to sell its MX Master 3S. It promised an MX Travel Case for each purchase of the MX Master 3S mouse. This advertisement is present on both product pages and has no clear restrictions. I purchased two (2) MX Master 3S mouses and received one (1) MX Travel Case. I reached out logitech to inform them of the mistake and point out the mistake on their end. Customer support pointed me to the same product pages advertising 1 MX Travel Case per MX Master 3S Mouse product purchased and could not provide me with language published on their website that claims that it is 1 MX Travel Case per order. They had asked me to take the time and effort to return one of the products and reorder it to receive the MX Travel Case. At this point I had already utilized the product and could not return it. Logitech's position is that irregardless of what their advertisement states they would not honor the advertisement without further explanation, aside from stating it is their internal non-public policy. Logitech's advertisement was material in my decision to buy the product, any reasonable consumer would believe they were entitled to receive an MX Travel Case for each MX Master 3S mouse they purchased, and Logitech failed to provide any published material that contradicts that position. I just don't feel right being a victim of false advertising. I want some sort of refund for value or for Logitech to uphold the agreement they promised to induce me to make my purchase.

  Business Response

  Date: 01/03/2025

  Dear ******,
  
  Thank you for your comments. We're truly sorry for the unpleasant experience about your recent purchase.
  
  We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.
  
  If you need further assistance, please reach us at: 
  *********************************
  
  Best regards, 
  Logitech

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22760736
  
  I am rejecting this response because:

  Logitech's response is solely an acknowledgement that I made a complaint.  There is no remedial action offered aside from an amorphous goal to improve.  By ignoring and choosing not to address the request for refund and/or completion of the promised advertisement, the response is a tacit refusal to accept responsibility or follow through with obligations. The attached email correspondence provides explanation for my unwillingness to re-enter Logitech's customer support as they have made it clear that Logitech is unwilling to assist. 

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 01/06/2025

  Hello ******,
  
  We truly apologize for the inconvenience. We've reviewed your case and would like to bring this to your notice that you'll receive only one MX Travel Case per order even if the mouse quantity is more than 1.  
  
  We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.
  
  If you need further assistance, please reach us at: 
  *********************************
  
  Best regards, 
  Logitech

  Customer Answer

  Date: 01/20/2025

   
  Complaint: 22760736
  
  I am rejecting this response because:

  I laid out where they are misleading consumers, they havent shown anything to disprove that and are not answering in good faith.  If BBB can provide the policies and procedures regarding the subsequent filings with government agencies that would be greatly appreciated. 

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered two EVERBOOM speakers on 11/29, with expedited shipping, and expected them on 12/2. Only one arrived on 12/4. After endless waits online and on phone, and repeatedly told "we are researching", it is now 12/24 and no resolution other than we are "requesting" the "internal" team to ship a "replacement"', if approved we will let you know. Seriously? They can't even look up what was shipped or supply any evidence that the second missing speaker was even shipped. Such BS. How do you replace something you never shipped? So here we are on 12/24, Logi has had my money since 11/29... Order still unfulfilled after 25 days. Just one "please understand" after the other and no resolution. The product is adequate at best, but the company is borderline criminal. DO NOT BUY FROM ULTIMATE EARS OR LOGITECH website directly.They have zero concern for their customers. So much for a Merry Christmas...

  Business Response

  Date: 12/26/2024

  Dear *******,
  
  Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.  
  
  Were happy to confirm a replacement was processed on 25th December 2024, via ticket: ******** We appreciate your patience and cooperation.
  
  Best regards,
  Logitech ***

  Customer Answer

  Date: 12/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 9th I tried using the logitech website to cancel my subscription, I was unsuccessful. I called, I was left on hold for 28 minute 36 seconds, as I was continuously transferred from department to department. I was provided a logitech circle safe inquiry number ********. I thought the federal government advised companies to make it easy for individuals to cancel their subscription. I have been trying to get this resolved for many months with no success hence why I started contacting the company yesterday, as there are no self service options. At the end of the day I would like my subscription cancelled.

  Business Response

  Date: 12/18/2024

  Dear ****,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  
  
  Our team is reviewing your case, and will be in contact for further steps as soon as possible. 
  Best regards,
  Logitech ***

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried phoning Logitech via their "contact" number (which is not toll free) several times and was always on a VERY long hold. Never did this get me through to a human being. Left voice message via somewhere on their automated menu BUT no one called me back. Goal is to receive a $5 refund credit so as to price match Staples website price of $34.99 for exact same MK540 keyboard. Considering how much time I have put into this communication effort, Logitech might consider being somewhat more generous than to just "price match" the initial $5 difference between Logitech sale price and Staples website.

  Business Response

  Date: 12/10/2024

  Dear *****,
  
  Thank you for your comments. We understand your concern. Please note that different sellers/retailer have different prices based on the sales every now and then. Hence, the price on their websites might not be the same on the official Logitech's website.
  
  We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience. If you need further assistance, please reach us at: 
  *********************************
  
  Best regards, 
  Logitech"

  Customer Answer

  Date: 12/31/2024

  Hello BBB,

  Logitech address is bouncing.  Web search produces bunches of other parties frustrated with this same hurdle.  Can you please forward my reply to them?

  Much appreciated,

  ***** ****

  
  

  =====================

  
  

  December 26, 2024

  To Whom It May Concern at Logitech,

  .

  The reply (see below) from LogiTech is extremely unacceptable.  Its content is very "generic" and a standard form response.  Considering that a wide range of companies globally manage to price match a competing store's price, Logitech is being *****, socially neglectful to customer interaction, insulting, and blind.

  .

  This is quite sad as I find the MK540 keyboard with mouse a most satisfying product and would have given it a high rating.  However feedback reviews should extend beyond an actual 'item/device' to include warranty/customer service/global values/etc.

  .

  And all of this elevating dissatisfaction was initiated from my simple and reasonable $5 price match request.  I shall be sharing this experience wherever such internet platforms allow.

  .

  ***** ****

  In follow up to a phone call I made directly to BBB a few days ago regarding the Logitech's BBB email response. Please allow for what might have delayed a timely reply as multiple diverting public/business commitments and personal events were quite numerous at this time of year. 

  
  

  Business Response

  Date: 01/03/2025

  Dear *****,
  
  Thank you for your comments. We truly appreciate your valuable feedback for the product. We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.
  
  If you need further assistance, please reach us at: 
  *********************************
  
  Best regards, 
  Logitech

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22661602
  
  I am rejecting this response because: it is a very cookie-cutter form letter from Logitech.  Blatantly evident they have not interacted with any portion of my complaint specifically. 
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Logitech G332 headset failed and the microphone is regularly cutting out. Please refund or replace. Purchased 6/11/23 from ******. Contacted you via 24/7 chat and received no response.

  Business Response

  Date: 12/10/2024

  Dear ****,
  
  Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling. Were happy to confirm that a response to resolve the issue was sent on 10th December, 2024 via ticket: 14331086
  
  We appreciate your patience and cooperation.
  
  Best regards, ?
  Logitech ****

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22654802
  
  I am rejecting this response because Logitech has not sent me a replacement device or repaired the defective device.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 12/18/2024

  Dear ****,
  
  Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.
  
  Were happy to confirm a response to resolve the issue was sent on December 17th 2024 via ticket: ********. We appreciate your patience and cooperation.
  
  Best regards,
  Logitech ***

  Customer Answer

  Date: 12/21/2024

   
  Complaint: 22654802
  
  I am rejecting this response because I have not received a repair or replacement.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 01/10/2025

  Hello ****,
  
  Thank you for your comments. Please note that the replacement device - *********************** Gaming Headset has been delivered to your address on 12/21/24 at 12:22 PM through ***** with the tracking number 713200461659.
  
  Best regards, ?
  Logitech Inc
  

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After back and fourth of phone calls and about 25 form letters I've had to endure, I finally got them to acknowlegde my defective item after months of back and fourth and now they have offered me a refund but are trying to get me to sign up with a 3rd party and INVADE MY PRIVACY BY GIVING UP MY BANK ACCOUNT JUST TO GET A REFUND. I've sent multiple demand letters for my refund by check but I'm just getting the run around instead of them just mailing me the check for $14.03, they want me signing up with a 3rd party "app" and to GIVE MY BANK ACCOUNT INFORMATION NO F'ING WAY! PLEASE SEND MY REFUND VIA CHECK AND STOP TRYING TO SCAM PEOPLE.

  Business Response

  Date: 11/26/2024

  Hello ******,
  
  Thank you for your comments. We understand your concern. For our refunds, we use Wise. **** is our partner that we use for electronic refunds and is fully secure. More information here: ********************
  
  Please note that we do not have an option to refund through any other forms. In that case, we can either assist with refund through Wise or a replacement product. 
  
  We have expedited your case and they will be in contact for further steps at the earliest. If you need further assistance, please reach us at: 
  *********************************
  
  Best regards, 
  Logitech

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22605654
  
  I am rejecting this response because:

   

  I. AM. NOT. GIVING. YOU. MY. ****. ACCOUNT. INFORMATION. NOR. AM. I. GIVING. ****. MY. ****. ACCOUNT. INFORMATION. STOP. SCAMMING. PEOPLE. AND. MAIL. MY. CHECK!  IF. YOU. DON'T. HAVE. THE. AUTHORITY. TO. HANDLE. MY. REQUEST. ESCALATE. MY. REQUEST. TO. SOMEONE. ***. DOES.  I. DON'T. WANT. TO. SIGN. UP. FOR. PAY. SYSTEMS. AND. GIVE. MY. PRIVATE. BANKING. INFORMATION. THIS. IS. AN. EXTREMELY. UNREASONABLE. REQUEST.

  MAIL. MY. CHECK. NOW!

   

  *. ******

  ******************

  ******, *******; 98002
  
  Sincerely,
  
  N ******

  Customer Answer

  Date: 11/26/2024

  ********** ******

  ******************

  ****************

   

  Please send a CHECK for my refund. They can also send it via ****** or zelle to *******************   I am NOT giving my bank account number to ANYONE and NO i dont want another piece of your junk products. This is the SECOND failed mouse within 6 months. no more thanks. REFUND MY MONEY. I have reported you to the Washington State Atourney General for trying to fleece my bank numbers just for your defective plastic junk that belongs in the trash. 

  Business Response

  Date: 11/29/2024

  Dear **********,
  
  Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  
  
  Our team has reviewed your case, and will be in contact for further steps at the earliest.
  
  Best regards,
  Logitech *** ?
  

  Customer Answer

  Date: 11/29/2024

   
  Complaint: 22605654
  
  I am rejecting this response because:

   

  They sent me a letter once again requiring me to give my bank account number to get my refund for my defective mouse.  I AM NOT GIVING MY BANK ACCOUNT INFORMATION PERIOD.  Please send me a check for the $14.03  If you don't want to send a check, the ceo can send cash.  I'm not giving you my bank information not today not now not ever.  Stop scamming people requiring them to give bank account information just to get help for you crappy products.  It's the SECOND MOUSE THAT HAS BROKEN ON ME WITHIN 6 MONTHS.  please mail my check for $14.03

  *. ******

  ******************
  ******, *******; 98002

   

  I will not accept any other solution.  I have contacted the attorney general of my state for this fraud of requiring a bank account for a refund for a defective product.  This is absolutely unreasonable.  Absolutely not!

   

  
  Sincerely,
  
  ********** ******