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Business Profile

Computer Services

Adobe Systems, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 918 total complaints in the last 3 years.
    • 344 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Adobe has been charging my card ending in 7303 $24.43 monthly for several months without my authorization. I have never signed up for or used Adobe Illustrator or any related services. I am requesting a full refund of all unauthorized charges. If this is not resolved immediately, I will dispute these charges with my bank. Please check your records and refund the full amount.

      Business Response

      Date: 07/01/2025

      Hi Team,

      Apologize for the poor experience. Upon reviewing the customers account, we identified an active educational/edu account linked to the same card, incurring a $24.43 charge for Illustrator. As a resolution, we canceled the services without applying early termination fees and issued a refund of $24.43 for one month, will be credited to the same card within 57 business days.

      Adobe Case# ADB-********-W9Z1
      ***** (DIN32578)

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing a total charge of $449.04 from Adobe Systems. Since July 2023, I have been charged $37.42 each month for twelve months, despite having canceled the service. I did not use the service at all during this time and never received a single receipt or billing notice from Adobe. These charges were made without my knowledge or authorization, and the company continued to withdraw funds from my bank account without transparency.This appears to be either an intentional billing scam or a serious failure in Adobes billing operations. I had clearly canceled the service, and continuing to charge me without notice or consent is unacceptable.I am requesting a full refund of $449.04 and expect this issue to be addressed immediately.

      Business Response

      Date: 07/03/2025

      Apologies for the poor experience.  We will directly contact the customer and assist, as there is no subscription under the email from which the customer has raised the complaint.

      ********************** Case: *****************
      LASHARMA

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Adobe keep charging me for Photoshop and Adobe Pro. I keep asking for them to cancel and refund my money and they keep putting me through h*** and charging. They have refused to cancel and keep charging me.

      Business Response

      Date: 06/30/2025

      Hi Team,

      We will reach out to the customer directly to verify additional details regarding the charges and account information, as it appears there are no active services associated with the provided details.

      ADB-40590702-Q5T7
      ***** (DIN32578)

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Town of **************** merge all accounts under one for the town instead of different employees each having one. Adobe charged my personal account for all the city account instead of charging it to the Town. Spoke to customer service and several times telling to close the account under my name and issue me a refund they said they would and email me a confirmation. They did neither, ******* **** with Adobe admitted he put me as an admin and charged me personally for all the town accounts. Even though the town advised him that was wrong and they were paying for it. He did respond back to the town and has not issued a refund.

      Business Response

      Date: 07/02/2025

      Apologies for the poor experience. We found that the team had already processed the refund of $295.93 on 1 July. The refund will be credited to the account within ************************** days.

      Adobe Case: ADB-********-Z7D4
      LASHARMA

    • Initial Complaint

      Date:06/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a 7 free trial, it suddenly turned into 2 months and $65 spent on a service I need for 10 min. Adobe make it purposely so complicated to cancel and does not notify before charging you. I tried to cancel after the initial charge but I was forced to keep the service for 29 days and even after I canceled it, I was charged again for the second month. I need refund for both months they charged for what it was supposed to be a free trial

      Business Response

      Date: 07/01/2025

      Apologies for the poor experience. We found that the customer subscribed to a ***** trial for Acrobat Pro on 05/20/2025. The customers have a ***** period of 14 days after the trial ends, and the customer can cancel their plan and get their money back. We understand that the customer could not cancel within the trial period, contacted support & could not connect. Hence, we have terminated his plan and initiated a refund as a goodwill gesture. The credit of $31.79 will be processed within 5-7 business days using the same payment method.
       
      Adobe Case# ADB-********-Q0T0
      ***** (DIN32578)

      Customer Answer

      Date: 07/02/2025

       
      Complaint: 23501201

      I appreciate the business' willingness to offer a refund but I was changed $63.58 for two months and the business resolution is to offer only one month back ($31.79). I would like to reiterate my request of two months back as I was not able to cancel right after my 7 day trial despite multiple attempts.

      My credit card statement has the following charges:

      5/21/2025: $39.20

      5/22/2025: -$7.41

      6/21/2025: $31.79

      Total Charges: $63.58

      Sincerely,

      ****** *******

      Business Response

      Date: 07/03/2025

      Apologies for the poor experience. We have processed the refund of $63.58($31.79 *2). The refund will be processed within 5-7 business days using the same payment method.
       
      Adobe Case# ADB-********-Q0T0
      ***** (DIN32578)

      Customer Answer

      Date: 07/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:06/13/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Adobe charged my debit card without authorization for my Photography plan today June 12, 2025.This company has adopted some of the most sleazy unethical business practices that I've ever seen a business take.The worst offenders which are not legal:* They do not let you remove payment methods from your account.This strongarms you into paying them whether you want to or not if you've ever put a payment method on record with them.This is pretty much the worst thing. You can say that you only do yearly subscriptions and you can charge cancellation fees, but you cannot stop someone from withdrawing authorization to charge their debit ********, since cards cannot be removed, I invalidated my card by changing the expiration date to one that was invalid and I saved the card, and it managed to be still charged and now when I went there I found the card information was back to the correct info.This is extremely evil and illegal and I don't know how they are getting away with this, but if they have any hope of EVER retaining me as a customer, they will cancel my account and not charge me a dime.If they refuse to do this, once I am done with them I will NEVER use any Adobe product as long as I live ever again. Whether I'm forced to pay a cancellation fee or just wait for it to expire.This is extortion. And what's worse, they've:* Raised the prices * Photoshop is slow and clunky * Force you to run a middleman app at all times on your computer * Do not have monthly subscription options (only yearly, paid monthly).Even every other company lets you cancel even if you pay for a full year, and they will refund you the portion you did not use.Adobe is a scam scum company. scam scum. Say that five times fast.There was a time I would've paid for all apps subscription if I could afford it (been able to in the past).. but because of this if they don't refund and stop charging me I never will.

      Business Response

      Date: 06/18/2025

      Apologies for the poor experience. Customers always have the flexibility to choose between a month-to-month or an annual subscription plan. In this case, the customer opted for an annual plan with monthly payments, which offers a lower monthly with a one-year commitment.

      However, we have gone ahead and canceled the customer's 1 TB Photography plan without any cancellation fee. Additionally, a refund of $48.66equivalent to three months of servicehas been processed. The refund will be credited to the payment method on file with Adobe within 57 business days.

      Adobe Case# ADB-********-K0S8
      ***** (DIN32578)

      Customer Answer

      Date: 06/23/2025

       
      Better Business Bureau,

      I was pleasantly surprised at this. I noticed the refunds last week and thought it was surprising as I had not heard from BBB. I figured I'd eventually hear a response.

      Adobe has fully redeemed themselves in my eyes.

      The only thing I will say is that I never was able to see where anything is offered other than a yearly contract subscription.

      It's nice to know it's available because it's nice to know if I need Photoshop I can pay for a month and then cancel and not be locked for a year.

      So that's the only thing about the response was I did not choose a yearly contract. To my best ability I did not know / did not see any other choice available to me.

      Basically you sign up for the Photography plan and the only thing it gives you is the yearly option.


      Sincerely,

      **** ********

    • Initial Complaint

      Date:06/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wednesday, May 28th, 2025 I purchased an Adobe Free Trial to complete some certificates.I went to cancel that plan yesterday (June 11) so that I wouldn't be billed today (June 12).It said I had no paid plans (June 11)I was billed this morning and when I went to cancel this morning (June 12) it still said I had no paid plans (see screenshot).Adobe's website has a help-you-cancel-tutorial, except the link to the video does not take you anywhere (stays on the same tutorial page with image screenshots instead of a video), but even the SCREENSHOTS on the tutorial are not accurate to what you are shown when you click the link (see screenshots) and the option they show you to 'Manage Plan' DOES. NOT. EXIST.I would have been happy cancelling and them getting my $11, but this dishonesty on preventing someone from cancelling is unacceptable and why I'm filing this complaint. It's a sleazy business practice, at best. At worst, it's theft.

      Business Response

      Date: 06/15/2025

      Apologies for the poor experience. We found that the customer subscribed to a 14-day trial for Adobe Express on 28 May 2025 with the trial set to convert to a paid plan on June 12, 2025. When cancellation is attempted on the final day of the trial, the billing process has already been processed in the backend. The customer contacted Adobe Support, and the support advisor promptly cancelled the plan and issued a full refund of $10.88, which was communicated to the customer.
      We want to clarify that there was no intent of dishonesty, and the cancellation process functioned as expected based on the trial terms. We also appreciate the customer’s feedback regarding the help page and are working to improve clarity for future users.

      Adobe Case: ADB-40375037-X6X9
      LASHARMA

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 2, 2025, I started a 7-day free trial of Adobe Acrobat Pro. Seven days later, I tried to cancel it. I was told I was too late and would have to pay for one month. My credit card was charged $26.38 on April 10. I thought that was the end of it. On April 29, I receive an email from Adobe saying: This email confirms that you canceled your AI Assistant for Acrobat subscription. You will continue to have access to your subscription tools and online services until the end of your billing cycle on 10-May-2025 (PT). After this date, your account will revert to a basic, free level of membership. Although I never opened an AI Assistant for ******* subscription, I thought this was now the end. The next day, April 30, my credit card was charged $27.45. On May 10, my credit card was charged $21.39. I tried to communicate with Adobe customer support, but found thats impossible. I signed into their website, where I was told I still have an Adobe Acrobat Pro annual plan and, if I cancel it, Ill be charged an early cancellation fee of $89.96. This is theft by deception.

      Business Response

      Date: 06/17/2025

      We have reviewed the account and confirmed that the customer enrolled in a ***** free trial of Acrobat Pro + AI Assistant in April 2025. As outlined in Adobes subscription terms, providing payment information at the time of sign-up activates the free trial, and unless canceled within the trial period, the subscription automatically continues to ensure uninterrupted access. Customers may cancel at any time during the trial without incurring charges. Additionally, Adobe offers a 14-day risk-free cancellation window after the first billing date.

      You can review our full subscription terms here:
      ?? Adobe Subscription Terms - (********************************************************************)

      We understand the customers concern and have taken the following actions:
      Canceled the Acrobat Pro + AI Assistant subscription associated with the account.

      Initiated a full refund of $96.61, which will be credited to the original payment method within 57 business days.

      Adobe Case Reference: ADB-40398368-T4F5 (din32578)

      Customer Answer

      Date: 06/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company had hidden the fact that when you sign up for a 1 month trial, it is a 1 year subscription. When I went to cancel they wanted $600 to cancel. They have since then tried pulling money out of my account. Over $120+ since trying to cancel which they still want $100+ to cancel. When this company has finally successfully stolen money out of my account it has caused other bills to bounce, giving me overdraft fees in over $200.

      Business Response

      Date: 06/20/2025

      Hi Team,

      We have canceled both the plans without the cancellation charges. The customer will not get charged for the services.

      Case# ADB-40462131-N4S4
      (NIKHSHAR)

      Customer Answer

      Date: 06/23/2025

       
      Complaint: 23440884

      I am rejecting this response because:
      I am looking for the refund stated. This is money unethically stolen from me. Thank you for canceling the future services.


      Sincerely,

      ****** Del *******

      Business Response

      Date: 07/04/2025

      Hi Team,

      We have processed the refund which will be credited within the next 5-7 business days.

      Refund# USD 176.43

      Case# ADB-40658632-Z5T9
      (NIKHSHAR)

      Customer Answer

      Date: 07/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** Del *******

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 27th, I subscribed to a 14-day free trial of Adobe Acrobat Pro, of which I planned to immediately cancel the day of, as I only needed it with for a quick college assignment. I thought I cancelled same day, I even received a confirmation email. However, they signed me up for a second, completely unrelated service called "AI Assistant" that I had no intention of signing up for, which is the one I withdrew from, leading me to believe I had unsubscribed from the service as a whole. I also was not informed at any point of my unwanted subscription of any associated cancellation fees whatsoever until I tried to cancel it today. The cancellation process for their subscriptions was also extremely tedious and difficult to navigate.

      Business Response

      Date: 06/15/2025

      Apologies for the poor experience. We found that the customer subscribed to a ***** trial for Acrobat Pro and AI Assistant for Acrobat on 28 February 2025. The customers have a ***** period of 14 days after the trial ends, and the customer can cancel their plan and get their money back. We understand that the customer could not cancel within the trial period. When he cancelled after 4 months, the system processed the cancellation with the fee as per the Terms and Conditions agreed by the customer before making the purchase. The welcome email for Acrobat Pro and AI Assistant for Acrobat was sent simultaneously, and the customer could have cancelled or contacted support at that time. However, as a goodwill gesture, we have terminated his plan and initiated a refund for last month's charge and the cancellation fee. The credit of $99.95 ($19.99 + $79.96) will be processed within 5-7 business days using the same payment method.

      Adobe Case: ADB-********-X1N1
      LASHARMA

      Customer Answer

      Date: 06/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    Adobe Systems, Inc. is NOT a BBB Accredited Business.

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