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Business Profile

Computer Services

Adobe Systems, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

This profile includes complaints for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 917 total complaints in the last 3 years.
    • 344 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Re: Unauthorized Adobe Monthly Subscription Charges $31.86 Dear Better Business Bureau,I am writing to file a formal complaint against Adobe Systems Incorporated regarding unauthorized monthly subscription charges to my account.I recently discovered that Adobe has been charging me $31.86 per month for a subscription I did not knowingly sign up for or authorize. I have no recollection of agreeing to this service, and I have not used any Adobe product or platform that would justify these recurring charges.Upon noticing this, I attempted to contact Adobe customer service to dispute the charges. Unfortunately, my concerns were not adequately addressed, and the subscription has not been canceled despite my request. These ongoing charges are unauthorized and, in my opinion, constitute deceptive billing practices.I am respectfully requesting the BBBs assistance in obtaining the following:1.A full refund of all unauthorized charges totaling $31.86 (and any additional amounts if further charges were made).2.Immediate cancellation of this subscription.3.Confirmation that no further billing will occur.Please find attached any relevant documentation, including billing screenshots and correspondence with Adobe, to support my claim.Thank you for your time and assistance in resolving this matter.Sincerely,***** ********

      Business Response

      Date: 06/16/2025

      Hi Team,

      Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.
      We have thoroughly reviewed your concern regarding the unauthorized charges and located an active Acrobat Pro subscription under another account associated with your name. Please be assured that we have taken the following actions to resolve the issue:

      Subscription Cancellation: The Acrobat Pro subscription has been canceled to prevent any further billing.
      Refund Initiated: A refund of $159.30 has been initiated for the charges incurred. The refund will be credited back to your original payment method within 5–7 business days.
      We appreciate your patience and understanding, and we are committed to ensuring a smooth resolution. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

      Case No.# ADB-40395501-B3K2

      (din32578)

    • Initial Complaint

      Date:06/06/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe I signed up for an adobe subscription so I could sign some documents. They somehow got my brand new credit card information that I hadnt even received in the mail yet. The subscription started May 14th, and I was out of town. I had cancelled my card while I was out of town, and did not get the new card until I got home on the 15th or 16th.Also, its a digital product. I cannot cancel without incurring an extra $137 in cancellation fees, FOR A DIGITAL PRODUCT. *******, ******, ****, any streaming service or other digital subscription service, you cancel without facing cancellation charges. It makes absolutely no sense. I maintain zero property by cancelling, so the fee is simply a greedy money grab.

      Business Response

      Date: 06/09/2025

      Apologies for the poor experience. We found that the customer subscribed to a ***** trial for Acrobat Pro & AI Assistant for Acrobat on 14 May 2025. The customers have a ***** period of 14 days after the trial ends, and the customer can cancel their plan and get their money back. We understand that the customer could not cancel within the trial period, contacted support & they have cancelled his plan without any fee. Still, the customer mentioned he will complain to the BBB. The customer's issue is resolved by the support, and no action is pending from Adobe's end.

      Adobe Case: ADB-********-G2C1
      LASHARMA 

      Customer Answer

      Date: 06/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being scammed by Adobe. I have 2 separate charges from Adobe totaling ***** a month. I went to cancel the monthly charges in which they refused and stated I had to pay 6 months of services but then not be able to use the 6 months of services. Why would I create 2 accounts for the same product?

      Business Response

      Date: 06/13/2025

      Hi Team,

      Our records indicate that the customer has an annual plan paid monthly for Acrobat Pro and Acrobat AI assistant. The customer has been charged for both plans at USD19.99/month and USD 4.99/month respectively for the month of ****** *** and June. The customer has also accepted a credit of 2 free months, hence, the next billing month is September.

      There is no other account active in the system. Please confirm if the customer would like to continue with the services or would like to cancel both the plans.

      Case# ADB-40363415-F0L9
      (NIKHSHAR)

    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hadnt used the business in a couple of years and had cancelled the subscription.However, I noticed 6 weeks ago that Adobe made an unauthorized debit on my credit card for services that I did not request.I contacted them twice for a credit and to ensure that no further charges will occur. Adobe ***************** said that a credit was issued May 9, but today, still no credit received.

      Business Response

      Date: 06/06/2025

      Apologies for the poor experience.  We found that the refund that was created on 9 May was cancelled due to some technical glitch, hence we have processed the refund again. The refund of $349.31 will be credited to the payment method registered with Adobe within 5-7 business days.

      Adobe Case: ADB-40271018-N3C3
      ***** *****

    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Request for Refund of 500 Adobe K12 Licenses Dear ********************** Support Team,I hope this message finds you well.I am writing to request the initiation of a refund for 500 Adobe K12 licenses that were canceled two months ago. Unfortunately, the refund has not been processed yet.I kindly ask you to review this matter and proceed with the refund process at your earliest convenience.If any further documents or information are required to facilitate this process, please let me know.Thank you in advance for your **************** regards,

      Business Response

      Date: 06/02/2025

      Apologies for the poor experience.  We can see the team is already working with the customer. We will directly contact the customer and assist. 

      ********************** Case: *****************
      LASHARMA

      Customer Answer

      Date: 06/08/2025

       
      Complaint: 23387323

      I am rejecting this response because:

      Sincerely,

      ***** G. *******

      Dear Adobe Support Team,

       

      I am writing to urgently request my refund. I was previously informed that the refund would be processed, but no refund has been issued so far. I want to emphasize that the failure to refund is in violation of ************** policies.

       

      I kindly ask that the refund be processed immediately. If the refund is not issued, we will have no choice but to take legal action.

       

      Please resolve this matter promptly.

       

      Business Response

      Date: 06/10/2025

      Apologies for the poor experience.  We understand that the team is actively working on this issue and will need approximately one more week, as the account was cancelled due to fraud. We will reach out to the customer directly once we receive an update from the relevant team.

      Adobe Case: ADB-********-S1T4
      LASHARMA

    • Initial Complaint

      Date:05/29/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,On 4/24/2025, I called Adobe customer service to discuss my plan. I advised I could not afford the total amount for Adobe Pro due to being a student and having a reduced income but still needed it for schooling. The Adobe customer service ***resentative was able to re-enroll me at the student discount price. However, the customer service *** was insistent that I also enroll in the new Adobe AI Assistant tool. I said multiple time that I don't need it, but the customer service *** was insistent, so I asked if I could I cancel, if I don't like it, which he ***lied that I absolutely could if I tried it and determined it wasn't for me. To appease him and move the call along, I decided to try it for one month. He never told me that if I were to cancel, that I would incur a $24.95 cancelation fee.

      Business Response

      Date: 05/30/2025

      Apologies for the poor experience.  We have cancelled the AI assistant for Acrobat without any fee and with a full refund. The refund of $9.98 ($4.99*2 months) will be credited within 5-7 business days to the payment method registered with Adobe.

      Adobe Case: ADB-********-N2Q8
      LASHARMA

      Customer Answer

      Date: 06/04/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:05/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 23, 2025, I paid SAR ***** using my ****************** card (ending in 1232) to activate the Illustrator Individual Monthly Plan. The payment was successful, and Illustrator opened on my device immediately which would not be possible if the payment had failed.Attached is the official payment receipt from *************, clearly showing:Amount: SAR ***** Date: 23-5-2025 Merchant: Illustrator (*******)Transaction approved (Status: Authorized)My card was left with a remaining balance of SAR 0.32 Despite this, Agent ******:Dismissed the receipt and claimed the transaction failed without verifying properly.Demanded I pay again, even after seeing proof the program was already activated.Used an unprofessional tone, saying things like go check if the app still works.Deactivated my plan, even though he previously said I had 4 days.Caused unnecessary emotional stress and wasted hours of back-and-forth while ignoring my banking evidence.The payment amount disappeared from my account, and the agent refused to properly escalate or verify with the bank. He insisted I pay a second time, which is unacceptable.

      Business Response

      Date: 06/06/2025

      Hi Team,

      Our records indicate that the customer now has access to the Illustrator with the correct login ID. Please let us know if the issue still persists so that we can arrange a callback from technical expert to assist further.

      Case# ADB-40266640-P5X8
      (NIKHSHAR)

    • Initial Complaint

      Date:05/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mar. 2025 date for Trial Program ***** has been paid/pending transaction without my approval.Adobe Systems I requested that the Trail Program be canceled before April 1st. the deadline for termination was Apr. 7th, 2025. The Merchant has charged my account on Apr. 23rd and May 21st, without my permission. I have again requested cancellation and a full refund of $12.80 monthly charge and to cancel the Trail/Account (as of today *****). I followed their instructions in March, and their An online program for cancellation would not complete the transaction. Adobe indicated the trial would be canceled because I had not been charged. However, Adobe is charging My credit card. I can not reach Adobe by phone (not listed). I have sent emails, and they opened and closed my case, but they continue to charge me.If I close my credit card, it will affect my family. Only Adobes online A.I. will chat, but that program does not resolve my issue.Please assist me. Thank you.

      Business Response

      Date: 05/30/2025

      Apologies for the poor experience.  We will directly contact the customer and assist because the email that the customer used to raise the complaint does not have any product or subscription with Adobe. 

      Adobe Case: ADB-********-N9Z1
      LASHARMA

    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. I have an adobe order for AB05383124020CUS that I had done a order with. It said I was able to cancel for a full refund. I cancelled it however I did not recieve therefund, it only cancelled it. I would like a refund as adobe has not been w orking properly for me/.

      Business Response

      Date: 05/26/2025

      Apologies for the poor experience. The order number AB05383124020CUS was never processed, so the customer was never billed for it. If the customer has a query about any other order number, they can contact Adobe support and get assistance.

      Adobe Case: ADB-********-G4Z2
      LASHARMA

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a perpetual/lifetime license to ********************** Elements 2024 on 21-JUN-2024. In March 2025 the software stopped working so I had to reinstall it (on the same computer). I am trying to reactive the software and I'm being told that I cannot do that and will have to pay for a subscription version. I was told there is nothing else they can do. Adobe is refusing to replace the product with a working one, or refund my money. I feel that it's unfair that I am being limited to repair the software that was promised to work or be activated for life. Less than a year later, I am no longer allowed to use it.

      Business Response

      Date: 05/27/2025

      Hi Team,

      We will reach out to the customer.

      Case# *****************
      (NIKHSHAR)

      Customer Answer

      Date: 05/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    Adobe Systems, Inc. is NOT a BBB Accredited Business.

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