Business Profile
Computer Services
McAfee, LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Computer Services.
Complaints
Customer Complaints Summary
- 653 total complaints in the last 3 years.
- 127 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/31/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
McAfee Total protection keep popping up on my computer screen and want to buy their antivirus software. It has also sometimes block me so I cannot get into my computer. I do not want their services.Business Response
Date: 11/23/2022
Business Response /* (1000, 5, 2022/11/10) */ Hello *********, My name is Lauren *******, and I am with the Executive Customer Assistance Team here at McAfee. I am unable to locate an account associated with contact details provided. McAfee will only send alerts to your desktop if you have our software installed on the device. You can stop McAfee alerts by uninstalling the software. If our software is not installed on your device, it's likely the alerts you are receiving are not official McAfee alerts. Please see my email correspondence for more information. If you have any further questions, or would like to work with our technical support team, I can be reached using the contact details noted in that email. Thank you, Lauren ******* Executive Customer Assistance TeamInitial Complaint
Date:10/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
McAfee without my authorization renewed service on 4-20-2020 $79.99; again renewed without authorization on 4/20/2021 $79.99. I called to close & cancel subscription on 5-22-2021. However, McAfee again charged my account on 5-22-2021 $32.00. I called again to get refund, close & cancelled subscription. McAfee again on 5-22-2021 charged my credit card $47.99 after having called to cancel and close my account. McAfee continues to charge my credit card without authorization after closing & cancelled the subscription on 4-20-2020. McAfee again charged my credit card #**** on 4-20-2022 $84.99, again without my authorization and having previously closed & cancelled my subscription. Today 10-27-2022 I called again spoke with ****** ID#***** to close my account. He said my account is not set up for "renewals" & can't issue any refunds. McAfee has continuously charged my credit card Capital One #**** unlawfully, without authorization, and on a closed and cancelled McAfee subscription. I'm requesting a refund of $84.99 charged on 4-20-22; $47.99 on 5-22-21 and on 4-20-20 $79.99 for a total refund in the amount of $212.97Business Response
Date: 12/02/2022
Business Response /* (1000, 5, 2022/11/14) */ Dear *********, This is************** again, with McAfee's Executive Customer Assistance Team. Per our email correspondence, I am happy that we were able to meet your desired resolution to your complaint. If you have any additional questions or concerns regarding McAfee in the future, please feel free to contact me directly. Sincerely, Chris Hallums Executive Customer Assistance Team McAfeeInitial Complaint
Date:10/27/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today (10/27/2022) at 8:22am, I received an email with the attached invoice for 3 (more) years of some computer security service, and I don't remember every using this service or giving them any credit card information. I called the number and got a person who, after asking for the invoice number, couldn't even tell me the first letter of my last name, and then he hung up on me. I want this subscription ended immediately and the money (if they indeed charged me, I have not yet seen and evidence of this charge) refunded to me. Supposedly, they are going to charge my account today (10/27/2022) This was the email address it came from : updates <********************Business Response
Date: 11/10/2022
Business Response /* (1000, 5, 2022/11/02) */ Hello *********, My name is Lauren *******. I am on the Executive Customer Assistance Team at McAfee. I want to thank you for working with me regarding your concerns. To confirm, the email you received did not originate from McAfee, and we suspect it may have been crafted in a phishing attempt. Emails originating from McAfee will come from a sender with a "mcafee.com" domain, and our official support contact information can be found and verified at **************************** If you have any additional concerns in the future regarding McAfee, please feel free to contact me directly at*************. I am in the office Monday-Friday, from 10am to 7pm Central Time (US). Thank you, Lauren ******* Executive Customer Assistance TeamInitial Complaint
Date:10/27/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a subscription from McAfee about a year or more ago. The subscription expired last year and I decided not to renew. In the last few weeks, I've been receiving text messages threatening to cut off my phone if I don't remove or delete some things on my phone. I have been cleaning out some old duplicate photos. I removed some emails that I didn't need anymore. These are threats to shut down my phone are still coming. I do not appreciate this kind of business. What I want McAfee to do is to fix my phone, at no cost and get out of my phone and system all together. I do not them to contact me or even send anymore ads or promotions. I have another outfit to do the work.Business Response
Date: 11/23/2022
Business Response /* (1000, 5, 2022/11/10) */ Dear Mr.*******, My name is *************. I am on the Executive Customer Assistance Team at McAfee. I was not able to reach you by phone or email to discuss your complaint. I've checked into your McAfee account, and I can confirm that you no longer have an active subscription with McAfee. Your email address has been removed from the McAfee marketing mailing list. We do not currently send marketing notices by text message, so the texts you describe in your complaint may be phishing attempts. You may want to block the number from contacting you. I verified that there have been no account related emails sent to you since February of 2022. If you receive emails that appear to be from McAfee, you can forward them to our team for investigation at **************** If you have any additional concerns in the future regarding your McAfee account, please feel free to contact me directly at **************** I am available Monday-Friday, from 7am to 4pm Central Time (US). If you would prefer to communicate by email, you may reach me at************************** Thank you for contacting McAfee. Sincerely, *************Initial Complaint
Date:10/24/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email saying that McAfee charged my debit card twice for $499.99 each saying I had purchased McAfee Antivirus Plus. I did not call them to order anything yet they charged my debit card for orders************************. They asked me what my bank account balance was too! I did not tell him. I asked for a refund of $999.98. Their phone number is *************Business Response
Date: 11/09/2022
Business Response /* (1000, 5, 2022/11/02) */ Dear Ms. ******, My name is *************. I am on the Executive Customer Assistance Team at McAfee. Based on your description, it sounds like you received a phishing email. The order number is not in the standard McAfee format, and the amount is not similar to any current subscription pricing. The phone number you provided is not McAfee's support number. The phone number for customers calling from the US or Canada is**************** If you have any additional concerns in the future regarding your McAfee account, please feel free to contact me directly at ***************. I am available Monday-Friday, from 7am to 4pm Central Time (US). If you would prefer to communicate by email, you may reach me at ************************* Thank you for contacting McAfee. Sincerely, ************* Consumer Response /* (2000, 7, 2022/11/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
Date:10/24/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They refuse to allow me to unsubscribe to their emails! It's insane how many emails I receive from them daily but cannot unsubscribe, that should be illegal. Each time you press the unsubscribe button it redirects you to their website to purchase items.Business Response
Date: 11/21/2022
Business Response /* (1000, 5, 2022/11/09) */ Dear ********, My name is *************; I am a supervisor on the Executive Customer Assistance Team at McAfee. We have received your complaint and I would like to get in touch with you regarding your issue. I have tried to contact you by phone, but I was not able to reach you. Please feel free to contact me directly at ************. I am in the office Monday-Friday, from 7am to 4pm Central Standard Time (US). I look forward to assisting you. Sincerely, ************* Executive Customer Assistance Team McAfeeInitial Complaint
Date:10/21/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have cancelled my subscrition witht em many times and they still charge my card. they refuse to stop charging me and refuse to remove me and my card from thier billing system. I want all the money they stole back from me.Business Response
Date: 02/17/2023
Reached out to the customer by email to confirm that We will be more than happy to assist with the issue and honor a request for a refund.Initial Complaint
Date:10/21/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My checking account being fraudly charged by McAfee. See details from my checking account below:RECURRING PAYMENT AUTHORIZED ON 10/10 MFE*www.McAfee.com *********** CA S381283446452834 CARD 6248 $124.99Business Response
Date: 02/06/2023
Dear ****************,
My name is ************************** I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.
If you have any additional concerns in the future regarding your McAfee account, please feel free to contact me directly at ************. I am available Monday-Friday, from 8am to 5pm Central Time (US). If you would prefer to communicate by email, you may reach me at ****************************************
Thank you for contacting McAfee.
Sincerely,
*************************Initial Complaint
Date:10/21/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Service is horrible and not anywhere near described. I paid for the service and found they have support that takes over an hour to connect and if you need a supervisor, well they didnt have one to speak with me today.I paid for the service and shortly after I found out that half of the services being sold are discontinued. I was offered no discount and asked for a refund since I wasn't being offered what I paid for.I was told nothing could be done by the support rep who was nothing more than a call center and had no clue what to do or how to handle the situation.I warned the representative that i was on BBB as I was speaking with him to report this horrible scam.I will also be sure to spread this all over the internet so others are warned about their bait and switch sales tactics.Business Response
Date: 02/22/2023
Tried to reach the customer on the contact number on file, but unfortunately the voice greeting states that this customer does not have a voice mailbox set up yet and immediately disconnects. I sent an email also and currently waiting on a reply.Initial Complaint
Date:10/21/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yesterday at 830pm after I had done a scan I got an error message on my computer about disk errors and a possible virus and now my computer is not functioning the way that it should I have had Macfee anti virus for awhile and I believe their software has caused damage to my laptop. I am seeking a full refund of their product and or a check for a replacement laptop.
McAfee, LLC is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.