Reviews

This profile includes reviews for NETGEAR's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

NETGEAR has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  NETGEAR

  350 E Plumeria Dr San Jose, CA 95134-1911

• 

  NETGEAR

  PO Box 540009 El Paso, TX 88554

Review Details

• Review fromNicolas W

  Date: 07/23/2022

  1 star

  Nicolas W

  Date: 07/23/2022

  Netgear's ******** support is never something you want to work with. I had a CM2000 that had a firmware failure. Called ******** support and got a replacement sent next day shipping as I need internet for work. Due to failures in communication between the ******** support and RMA department the replacement unit took 5+ days to arrive. Once I received the refurbished replacement unit it was broken. Netgear support determined that they could not send me a new unit until they received the old unit. After almost 3 weeks a replacement unit has yet to be sent out and I have had to call 6+ times in one day after getting rerouted and placed on hold for over 3 hours. Additionally when calling 6+ times in one day ******** support hung up on me 3 times.

  NETGEAR

  Date: 07/26/2022

  Dear Mr. ***********
  
  Hoping this email finds you well.
  
  Good day! My name is John and I am a ******** Care Advocate for NETGEAR, Inc. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  I attempted to locate your account using your email address, but I was unable to find it.
  
  Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries or send an email to ****************@netgear.com
  
  Best Regards,
  
  John Philip S.
  ******** Care Advocate
  NETGEAR Support

  Nicolas W

  Date: 07/26/2022

  Hi John, I have been reached out to by Edward ** This case has been further processed and is hopefully in the process of being resolved.

• Review fromTameka G

  Date: 07/07/2022

  1 star

  Tameka G

  Date: 07/07/2022

  I called to get help about modem not connecting to main internet server. The first thing that they wanted was for to re do the warranty. The agent stated that I would only be charged if he was able to fix the problem over the phone. Low and behold two and half hours later he could not fix the problem and stated that because he took us through steps to fix the problem that he didn't believe it was a netgear problem. Even though connection for everything else was working. Will not be purchasing anymore equipment from this company.

  NETGEAR

  Date: 07/18/2022

  Dear Mr. Grant,
  
  Good day! My name is John and I am a ******** Care Advocate for NETGEAR, Inc. I understand that from your recent correspondence that you have submitted a complaint regarding no internet connection when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  Please be advised that if the NETGEAR unit is found to be defective, we can replace it if you have hardware warranty.
  
  The following link details product warranty information:
  http://kb.netgear.com/app/answers/detail/a_id/5260/kw/warranty%20on%20DGN2000/r_id/166
  
  According to our warranty policy:
  http://kb.netgear.com/app/answers/detail/a_id/1113/kw/Refunds/r_id/166
  
  Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries.
  
  Regards,
  
  John Philip S.
  ******** Care Advocate
  NETGEAR, Inc.

  NETGEAR

  Date: 07/22/2022

  Dear Mr. ******
  
  We apologize for any difficulties this has caused you.
  
  I followed all of the procedures to have your product replaced, but your unit is no longer under warranty.
  
  The following link details product warranty information: http://kb.netgear.com/app/answers/detail/a_id/5260/kw/warranty%
  20on%20DGN2000/r_id/166
  
  According to our warranty policy: http://kb.netgear.com/app/answers/detail/a_id/1113/kw/Refunds/r_id/166
  
  Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries.
  
  Regards,
  
  John Philip S.
  ******** Care Advocate
  NETGEAR, Inc.

• Review fromKyle H

  Date: 07/05/2022

  1 star

  Kyle H

  Date: 07/05/2022

  Horrible service would not allow time to talk to a manger about an issue I was having with a 3rd party company

  NETGEAR

  Date: 07/18/2022

  Dear Mr. *******,
  
  Good day! My name is John and I am a Customer Care Advocate for NETGEAR, Inc. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  I'm sorry to hear you were unable to reach one of our managers. The customer service team is available to help you and provide the assistance you needs.
  
  Please visit my.netgear.com account, under the MY Support tab then Contact Support
  
  Regards,
  ***************
  Customer Care Advocate
  NETGEAR, Inc.
  

  NETGEAR

  Date: 07/22/2022

  Dear Mr. ******
  
  We apologize for any difficulties this has caused you.
  
  NETGEAR would be delighted to assist you with your concerns or problems; however, we must first determine whether we can assist you with your concerns.
  
  I couldn't find your NETGEAR account in our system.
  
  Regards,
  **************.
  Customer Care Advocate
  NETGEAR, Inc.

• Review fromLaura H.

  Date: 06/26/2022

  3 stars

  Laura H.

  Date: 06/26/2022

  I purchased a Netgear modem/router/cable serial number ************** I registered it on June 5, 2022. I wanted to purchase an extended warranty for two years for $79.00.
  
  I made at least five or six calls to Netgear. The ******** service associates, I believe, are in India, do not speak good English, nor understand the issue.
  
  I tried to use the link Netgear provided several times. It never worked. I talked to a manager who sent me a different link to apply for the warranty. He told me the information went through, but the bank was not accepting the charge.
  
  I contacted Chase Bank tonight with my business Visa card number and asked him to release payment.
  
  I do not have an hour to spend calling Netgear to make a simple purchase. The links and screens are confusing and in some cases, try to get the ******** to purchase additional services. Not interested.
  
  All I want is the $79.00 two-year warranty.
  
  I would not recommend Netgear ******** service. They're inept, hard to deal with and difficult to understand.
  
  I am hoping that Chase Bank will release funds from my credit card to pay for the service. I also need a copy of the warranty from Netgear.
  
  Regards,
  
  ***** A. ******
  Reporter, The Register

  NETGEAR

  Date: 06/30/2022

  Dear Ms. *******
  
  Good day! My name is John and I am a ******** Care Advocate for NETGEAR, Inc. I understand that from your recent correspondence that you have submitted a complaint regarding Extended Warranty and support refund request when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  Please be advised that I have successfully opened a refund case in your account and will process your refund if the issues are not resolved.
  
  Here is your case number: XXXXXXXX
  
  You *** also login to your My.NETGEAR.com account, under the support tab then click on cases. if you have any questions or concern, please let me know.
  
  Yours in Service,
  
  John ********.
  ******** Care Advocate
  NETGEAR Inc.

• Review fromAmir S

  Date: 06/26/2022

  1 star

  Amir S

  Date: 06/26/2022

  NEVER AGAIN I purchased a Netgear router/modem in Sept. 2021. In June 2022 the device stopped working. To verify that it was not an internet issue we had an Xfinity tech inspect to insure that the incoming signal was good which I had to pay $75 because it was not from there end, they tested and had a strong signal to the router/modem, but showed no signal coming out of the device. The tech indicated that the router was bad. I then contacted Netgear and was issued a case number at those times I requested for a replacement so that we could return the device for evaluation and replacement. This is the process as outlined in the NETGEAR Warranty. Instead of issuing a return of equipment they proceeded to ask that we perform tests to insure that the device was defective. It is pretty obvious that the device is not operating, its stuck on firmware update screen and they cannot do anything about it until our ISP refreshes it on there end. Once explaining that to my ISP they said it has nothing to do with them its from NETGEAR. Back and fourth for 2 days on the phone to have ZERO help makes me believe its 100% from the manufacturer NETGEAR Once again, I opened another case and they suggested that we sign up for their technical support service which has a fee which I decided to bite the bullet and accept STILL ZERO HELP This is not just me....It seems like this is happening to HUNDREDS if not THOUSANDS of people on the NETGEAR forum STILL NOTHING Im withen my 1yr and want my unit fixed ASAP or complete full refund of equipment or I will look into a class action lawsuit . 100% unacceptable

  NETGEAR

  Date: 06/30/2022

  Dear Mr. *******
  
  Good day! My name is John and I am a ******** Care Advocate for NETGEAR, Inc. I understand that from your recent correspondence that you have submitted a complaint regarding replacement unit when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  I personally reviewed your concern and can see that we successfully processed a replacement for your (C7800) and that RMA Status was shipped.
  
  Here is your RMA number: XXXXXXX and case number XXXXXXXX
  
  You *** also login to your My.NETGEAR.com account, under the support tab then click on cases. if you have any questions or concern, please let me know.
  
  Regards,
  ***************
  ******** Care Advocate
  NETGEAR Support

  Amir S

  Date: 07/01/2022

  Yes, so far the RMA has arrived and I will install it tomorrow and I will keep you updated with the outcome.
  
  The gentleman I spoke with after I sent the email was extremely nice and did everything he can to take care of any concerns I had.
  
  Thanks

• Review fromNiloo S

  Date: 06/21/2022

  1 star

  Niloo S

  Date: 06/21/2022

  Do Not buy Netgear. Their devices do not last more than a few months or a year. Their service is non existent and is basically fraud. Bought Netgear 3 device mesh in 2020 from Amazon. After a few months encountered interruptions, patiently worked through it with service contract which they forced on me, with a promise of replacing the units with 3 calls for the same problem. Past 3 months been calling them 3 times a week, and te iced every excuse on the book, never re owned my replacement or talk to a supervisor. Finally called Amazon out of frustration of paying $500 and have such nightmare. ONE call and Amazon processed refund ! Now that's service! I called Netgear back to get my 19 months of service contract back , same issue ! It's a nightmare ! Nothing but nerve wrecking excuses and lies! I just love Amazon ...

  NETGEAR

  Date: 06/30/2022

  Hi Mr. Shahi,
  
  Good day!
  
  My name is Jess and I am a ******** Care Advocate for NETGEAR, Inc. We're sorry to hear about your experience with your NETGEAR Orbi AC3000 Tri-band WiFi Router(RBR50v2) and Orbi AC3000 Tri-band WiFi Add-on Satellite(RBS50v2).
  
  I took the time to review the related cases. Upon checking, I can see that you signed up with a 12 month support contract since your device is already out of warranty. I see that you've contacted our support team multiple times and a troubleshooting was conducted for us to determine the real issue of your device. Please be advised that NETGEAR itself does not give refunds or offer product upgrades. Refunds/returns come from the place of purchase only.
  
  You *** refer to this link: https://kb.netgear.com/1113/Warranty-Return-Policy
  
  Again, I would like to thank you for your continued patience and understanding. Please contact us should you have any further cause for concern.
  
  Thank you for choosing NETGEAR.
  
  Regards,
  
  Jessa D.
  ******** Care Advocate
  NETGEAR Inc.

• Review fromDenise M

  Date: 06/21/2022

  1 star

  Denise M

  Date: 06/21/2022

  Netgear is a horrible company. They use to be so good. They hold you hostage when your product stops working and try and sell you a warranty or service agreement. I
  I bought an adapter for $50 from Best Buy (who I will be lodging a complaint with as well)
  and forgot to do the 90 day warranty. Interesting that all of a sudden, my adapter stopped working. Had to call ******** support only to be told I needed to buy a service agreement for $50. So now this faulty adapter is costing me $100?? They are terrible that they train their ******** service people to upsell you. I can't get this adapter working so I'm going to throw it away and buy a new one from another company. I will NEVER buy anything Netgear again. I think they are a horrible money hungry business and should be called out. I'm going to complain on many places, Yelp, Facebook, etc. that consumer beware! I don't like being forced into anything simply because I bought your product. This adapter should not have stopped working after 90 days. Netgear shame on you! I think you know exactly what you are doing with this extorting business model. What a terrible terrible business you have become.

  NETGEAR

  Date: 07/05/2022

  Hi Mr. **********
  
  Good day!
  
  My name is Jess and I am a ******** Care Advocate for NETGEAR, Inc. We're sorry to hear about your experience with your WiFi USB Mini Adapter(A6100).
  
  I took the time to review related cases. Upon checking, I can see that you initially contacted our support team on 6/11/2022 a troubleshooting was conducted and the issue has been resolved. Then on 6/21/2022 you spoke with one of our support specialist due to WiFi USB Mini Adapter(A6100) no working. Since the adapter is out of support warranty the technical team offered you a support contract to further assist you. However you refused to sign up and requested to talk to a supervisor.
  
  Please be advised as per consumer warranty policy customers will have 90 days free support warranty that covers basic troubleshooting and configuration. On the other hand, we also provide a 1-year warranty for the hardware itself. You *** refer to this link: https://kb.netgear.com/1113/Warranty-Return-Policy
  
  Again, I would like to thank you for your continued patience and understanding. Please contact us should you have any further cause for concern.
  
  Thank you for choosing NETGEAR.
  
  Regards,
  
  Jess D.
  ******** Care Advocate
  NETGEAR Inc.