Reviews

This profile includes reviews for NETGEAR's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NETGEAR

  350 E Plumeria Dr San Jose, CA 95134-1911

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  NETGEAR

  PO Box 540009 El Paso, TX 88554

Review Details

• Review fromERIN N

  Date: 05/20/2025

  1 star

  ERIN N

  Date: 05/20/2025

  I have always liked Netgear products so it was easy to select the Orbi router 7 with three satellites mesh system as an option for my home office. I have Gateway fiber 1 *********** that is compatible with Orbi and have had nothing but issues with connectivity since purchasing the product three months ago. The router would constantly lose coverage and disconnect me from Teams and ********** all the time forcing me to power cycle the device at least five times a week. After trouble shooting multiple times with Netgear Tier 2 support they agreed to RMA the router and send me a new one as it is defective. I could not send back the router and then wait to receive a new one as I am home office and cant afford to be without internet for 7-10 business days. I told the service team that since I have a defective device and cannot be without internet that I would like to return everything for a full refund as I still have the boxes and have been given the run around ever since. We bought another router and mesh system and as soon as I plugged it in everything is working great. Netgear, my case number is ******** if you look it up you can see two orders there. Please send me return labels and I will send the system back and you can credit my payment, Thank You.

  NETGEAR

  Date: 05/21/2025

  Hi **** ******,Good day!We are sorry to hear about your experience with your NETGEAR device. We understand you are having an issue with your device. I have personally taken the time to review your concern, and I can see that you contacted our technical support team on 5/14/2025 (case#********). Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support. ******************************************************. If you are not completely satisfied with your NETGEAR purchase or gift for any reason, please review our return and exchange policies at ************************************************ ************************** purchases of new products, services and, memberships can be returned within 30 days.For further technical assistance, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support. We appreciate your patience. Kind regards, ***** *.Customer Care Advocate **********************

• Review fromJermaine B

  Date: 05/09/2025

  1 star

  Jermaine B

  Date: 05/09/2025

  Bought this router and paid for service and its been horrible. Constantly going in and out and after 3 months they stop allowing technical support. You have to pay for technical support from that point on. Total rip off

  NETGEAR

  Date: 05/14/2025

  Hi ******** ****, Good day! We are sorry to hear about your experience with your NETGEAR device. We understand you are having an issue with your device. I have personally taken the time to review your concern, and I can see that you contacted our technical support team on 5/9/2025 (Case#********). Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support.******************************************************** validate the hardware warranty of your device kindly provide a copy of your proof of purchase and a photo of your device with the serial number. For further technical assistance, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support.We appreciate your patience.Kind regards,**** *.Customer Care Advocate **********************

• Review fromJ. S.

  Date: 05/07/2025

  2 stars

  J. S.

  Date: 05/07/2025

  Poor customer service.I bought an ****** WiFi Range Extender (EX6110) from ******* and encountered some setup troubles. I contacted online support, and they scheduled a technician call. The technician attempted to install an update for my new extender, but it failed. He informed me that my computer was infested with **** sites, which was causing the update failure. I was given a couple of expensive technical service options, which I declined. The call ended abruptly, without resolving my issue. PS: I returned the device to ******* with no problem.

  NETGEAR

  Date: 05/28/2025

  Hi ****** ****, Good day!We understand that you are having an issue with your device, and we apologize for the inconvenience you have encountered working with our technical support team. Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support; beyond that, you have to purchase a support contract so that our technical support will help you to isolate the issue of your device. ****************************************************** If you need assistance with your device, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support. For FAQs and additional information about NETGEAR, please check the link below: **************************************************************************** ****************************************** Thank you!Kind regards, Jinky G Customer Care Advocate **********************

  J. S.

  Date: 06/02/2025

  Netgear did not address the failed technical support assistance or the scam attempt by their technician. I returned the item to ******* because it constantly dropped the WiFi connection..

• Review fromALI E

  Date: 04/01/2025

  1 star

  ALI E

  Date: 04/01/2025

  JUST HAD 130 MIN CALL WITH SOME PEOPLE I BELIEVE IN INDEA- JUST WASTE OF MY TIME. AND THEY ARE VERY RUDE, WAS TOLD I CAN HUNGUP AND FIND ANOTHER SERVICE IF IM NOT LISTENING.

  NETGEAR

  Date: 04/03/2025

  Hi *** *******, Good day! We understand that you are having an issue with your device, and we apologize for the inconvenience you have encountered working with our technical support team. Please be advised that we will endorse your concern to our level 2 technical support for further assistance. For FAQs and additional information about NETGEAR, please check the link below: **************************************************************************** ****************************************** Thank you. Regards, **** *. Customer Care Advocate **********************

• Review fromBn M

  Date: 03/13/2025

  1 star

  Bn M

  Date: 03/13/2025

  DO NOT BUY NETGEAR PRODUCTS!!! An absolutely terrible company that will attempt to scam you. No customer support whatsoever they just hangup before you even talk to anyone. If you want support after the warranty is up through the website they want to charge you $100 just to get an answer to a simple question. I will actively encourage people to never buy netgear.

  NETGEAR

  Date: 03/13/2025

  Hi Bn *****,
  
  Good day!
  
  My name is Jinky from NETGEAR ************* Team and I am reaching out to you regarding your complaint about your recent experience.
  
  We understand that you are having an issue with your device, and we apologize for the inconvenience you have encountered.
  
  Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support; beyond that, you have to purchase a support contract so that our technical support will help you to isolate the issue of your device. 
  
  ****************************************************** If you need assistance with your device, kindly contact our NETGEAR support at 
  
  ******************************************************* or call ************** and press 1 for technical support. For FAQs and additional information about 
  
  NETGEAR, please check the link below: **************************************************************************** ***********************************************;
  
  Thank you!

• Review fromBrett M

  Date: 03/07/2025

  1 star
  This company has continued to close tickets, not respond to emails, text messages, etc. I had to purchase several products because they didn't have the right MAC Address and I had to travel hours away to get replacements. I've worked with MY ISP for hours trying to get their products to work. I've tried to contact the company and nobody knows anything and when I gave **** *.'s name, nobody would transfer me or allow me to talk to her until I mass emailed their company. I have been emailing and no resolutions that fit my frustration have been resolved. They even sent me a refurbished router to fix all of these issues, and once I received it, it was missing parts. How Embarrassing.. I've spent 3+ hours traveling, over 10+ hours emailing, and probably 2+ hours with ISP Support. How can a company fail this bad, for so long.

• Review fromMadeline W

  Date: 02/12/2025

  1 star

  Madeline W

  Date: 02/12/2025

  I would honestly this company 0 stars if I could. Their customer service is AWFUL, better hope you don't have any problems with your device after 90 days or they're going to charge you $99 dollars for customer service for ONE YEAR. I will honestly never use their devices again. I have never come across a company that will charge the customer to fix their broken device when it isn't a hardware issue. It isn't my fault the stupid thing broke, so what should I have to pay to fix it???

  NETGEAR

  Date: 03/13/2025

  Hi ******** ******,Good day! We understand that you are having an issue with your device, and we apologize for the inconvenience you have encountered. Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support; beyond that, you have to purchase a support contract so that our technical support will help you to isolate the issue of your device. ****************************************************** If you need assistance with your device, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support. For FAQs and additional information about NETGEAR, please check the link below: **************************************************************************** ****************************************** Thank you!

• Review fromCJ Barwin

  Date: 02/06/2025

  1 star

  CJ Barwin

  Date: 02/06/2025

  Run by a bunch of thieves! I purchased a $200 modem on November 1. I had a support case open within a week because it kept losing connection. They strung me along for weeks, asking for one bit of information at a time, until finally agreeing to send a replacement. Well, the second modem was worse than the first! Netgear refuses to refund since it wasn't purchased through their store, but their delays means the return period at the store expired, PLUS the modem I have is no longer the one I originally purchased so it won't match the receipt. Oh, they'll send another replacement... But why in the world would I want that! Trying to deal with them one more time today, 4 different agents dropped me from chat. So, again, this company is run by ******* who are stealing my $200.

  NETGEAR

  Date: 02/12/2025

  Hi ** ******, Good day! We are sorry to hear about your experience with your NETGEAR device. We understand you are now requesting a refund for your product. We want to inform you that NETGEAR, as the manufacturer, offers a limited liability warranty, whereby a replacement is provided in the event of a product defect or failure. NETGEAR generally does not give refunds, as these will come from the place of purchase.************************************************************************************* While NETGEAR is unable to provide a refund, we are happy to help troubleshoot the product so we can work out a way that will meet your needs. Support Experts are available 24/7, and are reachable at the following numbers: 888-NETGEAR *************) opt 4. As our Support Experts state, we will happily issue you an RMA to replace your unit.If you have any questions or concerns, please let me know and I will be happy to assist.Yours in Service,**** *.Customer Care Advocate **********************

  CJ Barwin

  Date: 02/17/2025

  I CAN'T return the product to the original retailer because YOU sent a replacement. It's no longer the item I purchased from the store. (As I explained repeatedly while dealing with you non-support team!) You provided me with TWO defective modems. I can't got to the retailer because the modem no longer matches what they sold me. And Netgear won't make it right. I did all the troubleshooting possible with the TWO defective modems - why in the world would I want another crappy modem from you??? I'm out $200 because of you, and I'm posting this warning to every review site I can find. Run away from Netgear because they are thieves!

• Review fromEdward S

  Date: 01/28/2025

  1 star

  Edward S

  Date: 01/28/2025

  Recently upgraded my internet providers gateway and was having trouble connecting to my Netgear Orbi wi-fi extenders. Called Netgear support to see if they could assist and the representative insisted that I needed to pay for Armor software in order to get it working again. I fortunately knew this was false and told the representative that I wasnt going to buy anything. He continued to insist in spite of me informing him that I work in IT and knew that it wasnt necessary. Eventually had my internet provider come out and make a slight adjustment and everything is working fine. It appears to me that Netgear first line support has been instructed to mislead customers so they pay for unnecessary software. Shame on you!

  NETGEAR

  Date: 02/12/2025

  Hi ****** ******,
  
  Good day!
  
  My name is ****** from NETGEAR ************* Team and I am reaching out to you regarding your complaint about your recent experience.
  
  I understand this must have been frustrating as someone who works as an IT and being offered to purchase unnecessary software. I have thoroughly checked your NETGEAR account I find no history of your recent contact with our support technicians.
  
  We are aware of a growing number of phone and online scams and we are aware of those third-party support groups from the background. NETGEAR will never insist to make you purchase security service as customer's have the access to do that on their own will via the Nighthawk and Orbi application. In addition to that we will not ask you to make a financial payment on the spot in return for support. We would like to gather some more information to better understand the issue.
  
  -Where did you find the number to call?
  -Do you have the number/URL of the website?
  -Did the agent claim to be NETGEAR?
  -What was the name of the service they were sold?
  
  We appreciate you reporting this event to NETGEAR.
  
  Please call 1-888-NETGEAR if you need technical support for your NETGEAR products from now on.
  
  Thank you for choosing NETGEAR.
  
  Best regards,
  
  

• Review fromNorman G

  Date: 12/20/2024

  1 star

  Norman G

  Date: 12/20/2024

  Deceptive Business Practices on Armor subscription renewal.The reasons I cancelled my Armor Subscription is because I don't like deceptive business practices.1. I received an email that stated that it would renew. I cancelled my subscription the year before. So there was no reason to renew it automatically. 2. The email stated it was the second notice and was sent the day before the company renewed the contract. I checked my emails and there was NO FIRST NOTICE!3. The time that it takes to get a response is ridiculous and that response was never a New Email to review the offer made.4. I should NEVER have had to go through this cancellation process when the subscription was cancelled a year ago. Hence, I could not go into my profile account to stop the process before I was charged. I had to file a dispute with my credit card company. All of this is Deceptive Business Practices that need to be addressed. Had this been an honest attempt to send me a renewal notice and I declined, then a 70% offer made, I might have done that. BUT THEY DIDN'T. Had I not checked the website, I would not have known there was a reply. People that don't pay attention to business practices like this will cost them money. And the company will continue to take advantage of these people. Those are the reasons I will think twice when my Mesh Router equipment needs to be replaced in the future.

  NETGEAR

  Date: 01/01/2025

  Hi ****** ******,Thank you for contacting NETGEAR ***************** Upon reviewing your account, we can see that you Armor Security - 1 Year contract has already been canceled and refunded on 12/21/2024.We have ensured that the auto-renewal was turned off to avoid future charges.Please let us know if you have other concerns. Kind regards, **** *.Customer Care Advocate **********************