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Business Profile

Online Gaming

Gameflip

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a v bucks gift card for $29. When I added it to my account it was added. Later that day it was removed from my account. Im not sure why. When I asked for a refund I was denied because it was a digital purchase.

    Business Response

    Date: 05/22/2025

    We see you opened a ticket with customer support yesterday. Please send customer support a full screen, unedited screenshot of the error message you received. The screenshot you originally sent was cropped. Also, please send a full screen, unedited screenshot of your VBucks redemption history. WIth this information Support should be able to issue your refund and take action against the seller.

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The terms and conditions of withdrawing USD are not made clear in the slightest. Those who do not sell at least 100$ usd cannot withdrawal their money. Meaning no matter what you sell, that money is lost unless it equates to 100$. That is simply ************** of a product I have sold that I will not be able to withdrawal.

    Business Response

    Date: 04/29/2025

    The lowest payout threshold is $10 not $100. Please follow the link provided to see the different payout options and their corresponding minimums.

    **************************************************

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 2 charges on my Debit Card with the last 4 numbers 6866 from **************************. One is for $29.90 on 3/06/2025 and the other is $21.24 on 3/28/2025. I have never done any business with Gameflip and I am the only person with access to this debit card. I have tried to contact the company but their contact form requires a Order ID and a Profile Code which I don't have either. This makes it impossible for me to resolve this and stop them from charging my debit card. I just want someone from Gameflip to contact me so this can be resolved.

    Business Response

    Date: 04/13/2025

    Thank you very much for letting us know about this. The account that made these purchases has been suspended so it can no longer be used. We've refunded both charges and have sent confirmation emails to the address you listed in this BBB complaint which contain the refund details.

    Customer Answer

    Date: 04/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded the mistaken charges to my account in a timely manner. Thank you for resolving this matter.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:03/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold a game on gameflip on 02/24/2025 for $50.A week later they changed their policy to say that I can not withdraw any funds under $50 dollars. I had sold a different game and withdrew $35 just weeks prior.While my total sale of the game was $50 which would qualify me for withdrawal, they subtract their processing fee before considering the eligibility of the withdrawal amount. So even though I sold the game for $50 they withdrew their portion which made the rest of my money ineligible for withdrawal.I expressed my concerns on this and they told me I had to use the money to buy games on their platform.

    Business Response

    Date: 03/31/2025

    We are very sorry this happened to you. Would you be able to cash out via bitcoin? Usually sellers are required to have 20 completed sales to be eligible but we can waive this requirement so that you can get access to your funds.

    Customer Answer

    Date: 03/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I can provide my bitcoin address which is as follows:

    bc1q0ynlh9e2nl348rzp99x9ydz9x2s0hym5z7vrwt

    Sincerely,

    **** ******

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 28, 2025 I purchased ORDER: XBOX GAME PASS ULTIMATE 3 MONTHS (GLOBAL) when we tried putting in the code, it Does Not Work!

    Business Response

    Date: 03/06/2025

    You've been issued a refund. In the future, if there is a problem with a purchase, click on the "Hold Transaction" button to prevent the transaction from completing. This will give us time to resolve the issue with the seller and issue a refund more quickly and directly.

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I listed an ***** Gift Card on Gameflip after successfully verifying my identity etc. On 1/11/2025. The PIN number was never given to any other person or platform. ***** says it was redeemed on 1/14/2025. I sold the gift card on 1/24/2025 and told the card had no balance. It appears someone was able to get into the information from Gameflip before the sale.

    Business Response

    Date: 01/28/2025

    Thank you for contacting us. We see that you listed this gift card on 11 January 2025 and it sold on ************************************************************************************************************************************************ escrow until the buyer verifies the item's validity. Since ***** confirmed the code was redeemed on 14 January, it is not possible for the buyer to have received a valid code. The next course of action would be for you to review where you received the code from and if their system and/or procedure was not compromised. The place that gave you this code might have made an error or had their physical gift cards compromised by a third party. This is the most likely reason for the code being redeemed on 14 January. 

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, my $15 gift card was "force redeemed" at a location I am not familiar with on January 16 at 5 pm (more than 72 hours after I ordered the gift card). Even though there was balance on my card, the seller either used the card himself or sold the number to another person who used the card. Therefore, I never received the $15 balance promised. I would like my money back for this gift card. The 3-day back money guarantee does not protect against uses of the gift card after initial verification.

    Business Response

    Date: 01/22/2025

    After looking into this, we see that you messaged Customer Support about this and received a refund. Please check your email regarding the confirmation of the refund.

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item from a shop...never received tracking, never received item. Gameflip marked the transaction as complete even though i never received my purchase. No response from Gameflip to fix the issue. The seller on Gameflips site also closed they're store and I cannot reach them either.

    Business Response

    Date: 12/03/2024

    After looking into this we see that a refund was issued for this purchase and the seller was permanently banned from our marketplace.

    Customer Answer

    Date: 12/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:11/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It has been a long time since my Gameflip account was locked, and I still havent received a response to my support ticket. The account contains funds that I cannot access, and despite multiple follow-ups, there has been no communication or resolution. I urgently need assistance unlocking my account and retrieving my money.

    Business Response

    Date: 11/21/2024

    The lock on the account was lifted. Our backend system placed a lock on the account because your bank reported the payment card you tried to use was reported lost or stolen.

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of October early November I opened up an account on game ******** because I was aware that they are marketplace to help sell gift cards. After posting three gift cards on their marketplace, two of them were sold, but after the sale of those two gift cards and the buyer received the gift card information to redeem them, My account was marked for review and locked out since then I have not received my pay out regarding these gift cards, and as I checked the balance of the gift cards that were sold, they are now at zero balance and I have not been compensated. I have continuously tried contacting support and consistently keep getting asked the same question for gift receipt information when I have continuously kept replying. How is it possible to have a gift receipt if these gift cards are redemptions From a gambling platform. I believe that the game flip has stolen my money from me and is refusing to pay me out and is refusing to make better this scenario as well as being able to communicate with me properly below I will attach the order numbers as well as the customer who bought them and the amount that they sold for. My account is currently restricted and is still pending review, but my payment shouldve already been paid out to me weeks ago. I am aware that I am not the only person who has had this nonpayment issue from **************************. Im requesting that these two gift cards that were purchased by the buyer be immediately and deposited into ******* account then after my bank account is funded with the said $332 my account be immediately closed and I will be no longer doing business with this company nor will I recommend doing business with this company due to there Incompetence Fulfilling their half of the deal.Sold:11/4/24 Order ID: ************************************ Listing: Carnival cruise $220 Buyer: **** G *****: $140.00 Sold:11/4/24 Order ID: ************************************ Listing: Carnival cruise E-gift card Buyer: **** G *****: $190.00

    Business Response

    Date: 11/21/2024

    We are sorry for this inconvenience. The lock was placed on this account while customer service conducts their investigation because the gift cards sold are prohibited. After the investigation is completed, the time until you can cash out any sales earnings may be extended due to the high rate of invalid cards purchasers of these types of cards experience. You can see the list of gift cards that are allowed on our marketplace by following the link below. We've notified customer support to expedite their investigation on your case. 

    ************************************************************************************************************************************

    Customer Answer

    Date: 11/22/2024

     
    Complaint: 22567999

    I am rejecting this response because:

    I understand that investigations do take time, but it has been well over the allotted amount that was told to me for the whole time of my funds on these already sold gift cards. I have been patiently waiting for quite some time now almost a month,  when in a normal scenario It wouldve only taken five days. Wait time for me to be able to cash out my earnings. I do appreciate the response, but I unfortunately still cannot mark this as resolved until I receive my funds. Im also still questioning on how Im going to receive my funds, and I am still requesting that my funds be direct deposited and not sent by a check.

    Sincerely,

    ******* *****

    Business Response

    Date: 12/03/2024

    We've looked into this and see that your account has been temporarily unbanned in order to cash out the funds. Once the funds are cashed out the suspension will be reinstated on the account.

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