Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 8th i logged onto Gameflip.com to store some money into my account to make purchases towards some items. My request was inexperiencedly handled by misguided representatives. As of Oct 6th i am accused of having an alternative account that resulted in a permanent suspension. i do not have any type of association to any other account.
  

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/10/07) */
  After looking into this we see that two emails containing abusive language. These are ticket numbers ***************** which were sent on July 2 and July 8 respectively.
  
  A suspension was placed on the account that sent the tickets. An alternate account was also suspended. Both of these accounts share the same device install ID meaning they were installed on the same electronic device. Furthermore, a photo ID was submitted for both accounts which was identical. The accounts also had the same name and address associated with it.
  
  Due to the abusive language in the emails and the proof linking the accounts, a suspension was warranted for both accounts.
  
  
  Consumer Response /* (3000, 7, 2022/10/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  How would i have installed the application twice? doesn't make much sense if you ask me. i always logged in with my ****** account & had no trouble at all.
  
  this excuse doesn't sacrifice anything. my trouble with this "business" stands. Other ***************** users have the same problem. You people also skip your reviews on ********** & lie to the community saying squat square to us as customers.
  
  Gameflip how about quit victim blaming and actual do something if you are so sure that my "install id" is the same.
  
  My address couldn't have changed then. My number wouldn't have been compromised in the first place upon updating in 2020. I would be able to identify promptly if i didnt have an issue.
  
  This all could've been more less of an issue if you're system was adequate. Gameflip should not be trusted unless they fix their system. Install IDs don't mean squats if you don't completely verify the ACTUAL USER behind the screen. I told the clueless reps that person who scammed me in that timeframe on the "alternate account".
  
  This is bull lie you contend on me. I DO NOT ACCEPT THIS PITY LIE. GAMEFLIP, THE COMMUNITY WILL HEAR ABOUT THIS I GUARANTEE YOU THAT.
  
  
  Business Response /* (4000, 9, 2022/10/19) */
  As previously stated, our proof that these accounts were created by the same person goes beyond just Install ID. We also have dated and timestamped verification photos submitted by you for both accounts. These verification photos include your face as well as government issued photo ID's. The first set of photos were submitted on 8 August 2018 for the first account. The second account had dated and timestamped photos of your face along with government issued photo ID submitted on 19 May 2022.
  
  Due to the abusive language coming from one of the accounts, all accounts associated with the user have been suspended. We take care in curating a safe and welcoming community and do not tolerate abusive language towards any of our members or associates.
  
  Right to Refuse Service
  Gameflip reserves the right to refuse service to anyone, for any reason, at any time.
  
  Suspension and Termination of Account and Services
  Without limiting any other remedies, we may suspend, terminate, delete, limit, or modify Accounts or access to the Services or any portions thereof, hold, delay, or remove hosted content, take legal and technical steps to prevent access to the Services, or take other action consistent with these Terms, with or without notice to you, if we suspect or determine, in our sole discretion, that you have failed to comply with any of these Terms or have otherwise engaged in illegal activity or improper use of our Services. This may result in the loss or termination of your Account, information, persona, rankings, benefits, virtual items, in-game purchases, subscription, or other losses. We are not and will not be held responsible for any such losses, and are under no obligation to compensate you therefor.
  
  We reserve the right to stop offering and/or supporting our Services or any portion thereof, including but not limited to any particular service, product, or game, at any time for any reason. If this does occur, your license to access or use the applicable Services will automatically terminate.
  
  Consumer Response /* (4200, 16, 2022/11/04) */
  unless you have solid info to give me ABOUT MY PERSONAL INFO your info doesn't help me understand how my info was compromised. your servers were hacked but if anyone like myself was physically involved you people decide to shun us at like we did something. No matter gameflip I'm done fighting this bs battle of all of the information you stated is invalid & irrelevant. I have another way to gain back access since you won't do the right thing.
  
  
  Business Response /* (4000, 18, 2022/12/08) */
  We refer you to our Terms of Service. Even without the overwhelming evidence of rules of violation, Gameflip has the right to refuse service.
  
  Right to Refuse Service
  Gameflip reserves the right to refuse service to anyone, for any reason, at any time.

• Initial Complaint

  Date:09/14/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from using this service for fraudulent claims or filing a chargeback after receiving a purchased item which I Believe is either because of the confusing code I was given that didn't work when I bought a ****** play gift card or when I had to raise a previous issue with this company with the *** because I was double triple charged by them and they said to keep the extra in the case it was ****** play card the seller themselves voluntarily canceled the order after I sent them proof it didn't work on there **** like the site and If it did work I honestly didn't know and they gave me no advice how to use it. These are the only two possible cancellations on my account in a long time. I feel I have been unjustly banned after putting years of effort into building my reputation on this site as a buyer and seller myself who always explains to a customer if something is wrong and not try to get them to ban it. My profile code was ****** and im seeking to be unbanned for unjustly being banned with money still in the account. If the issue is the code worked and the seller didn't tell me that. Im willing to pay what is owed im an honest person and would never want to intentionally lie. The company gives no way to contact them in the case of a ban so this was the only option I would have rather resolved this between me and them but they didn't make that possible.
  

  Business Response

  Date: 09/22/2022

  Business Response /* (1000, 5, 2022/09/16) */
  Thank you so much for bringing this to our attention. We've reviewed your case and see that your ticket was improperly handled. Your account has been unbanned and we've brought this case up with the Customer Support representative that handled your issue to show them how they should have resolved your problem.
  
  As a small token of our appreciation for your business and compensation for the inconvenience this incident has caused, we've applied a credit to your account which you can use towards purchases in the marketplace.
  
  
  Consumer Response /* (2000, 9, 2022/09/21) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/10/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened ticket #****** and need it checked urgently as I am having to report multiple charges to my bank for the same amount of 99.57 for additional funds and want to know what's going on and my bank said to reach out to game flip. About an incorrect game flip wallet amount and repeated charges the charges have been resolved by the bank only 1 went through which is what have should happened as I only checked out once and approved one. Thanks to the bank's help but the funds were added twice and there have been 3 attempts to charge me and I want to know that I won't get unexpectedly charged again so I don't have to spend hours on phone with the bank again. And that I will only be charged for checkouts I make. I also want yr o know when the balance is correct so I can shop with my Gameflip as I'm a long-time customer and user and hope we can continue to do business. I also cannot screenshot my bank to include statements because of privacy settings by *********** but I believe as all the charges came from **** your company you should be able to see the ones important to you.
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/12) */
  Thank you for letting us know about the difficulties you've been having. We are very sorry to hear about this experience. We've checked your account and it appears one of the charges you saw was declined. We've refunded the other purchase ID that ends with "******". The funds WILL NOT be deducted from your balance. Consider it compensation for the inconvenience this issue caused. Please feel free to use all the funds in your account balance on the purchases of your choosing. Thank you!
  
  
  Consumer Response /* (2000, 7, 2022/08/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept the response but wish I didn't have to go the lengths of using the bb for a resolution. I would suggest future responding within your set email timeframe or having a hotline to call.

• Initial Complaint

  Date:07/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my account has been blocked citing that i gave wrong information or claim. However,I provided all right information related claim/ purchase and still account is blcok last 7 months. pls unblock me.
  

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/07/27) */
  After looking into the details of this case we see that there were multiple Gameflip accounts created. These accounts conducted prohibited activities which resulted in the accounts being suspended. These activities included providing falsified dispute evidence and filing credit card chargebacks prior to notifying Gameflip for internal resolution.
  
  Due to these activities, it is not possible to unban the account in question.