Complaints

This profile includes complaints for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
• 

  E-Bay

  P.O. Box 2179 Carol Stream, IL 60132-0001

• 

  eBay

  241 South Main Street Apt 1 Newmarket, NH 03857

• 

  eBay Inc.

  2300 Traverwood Dr Ann Arbor, MI 48105-2196

• 

  eBay Inc.

  52 Henry Street, 3rd Floor Detroit, MI 48201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have had my account with ebay for more than 20 years. several years ago we opened a seller account and sold a few things. it has been well over a year since we listed anything for sale. i am receiving emails from ebay stating that they will restrict my account because i haven't sold anything. i keep getting these emails - they are donot respond emails. i have wasted so much time trying to deal with this. we aren't sellers anymore. one agent said that once 30 days go by without me selling the seller account will automatically close by default. this has been going on for too long. i am self employed in a covid environment and donot have the time to continue to try to deal with this. i spoke with 2 other agents today. their best advice is to ignore the emails. wow. thanks. in today's environment, everything is expensive and cloud space is not an exception. it takes time to evaluate and delete emails, etc. over a weekendd i coud have 200 emails from solicitors and JUNK. i haven't sold in well over 18 months so the 30 day window to close is not true. I WANT TO CLOSE MY SELLER ACCOUNT ASAP AND THAT WILL STOP THESE WASTEFUL EMAILS. it seems wrong to me that no two agents have the same answers and ebay can't close my seller account. if it can be opened, it should be able to be closed. please help. it's driving me crazy. 30 minutes minimum to speak with an agent. i want this to stop. i am not a seller on ebay
  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/07/27) */
  Hello ****,
  
  Thank you for the opportunity to address your BBB complaint today. We appreciate you taking the time to let us know about your account closure concerns.
  
  We are sorry to hear of the issues you've encountered with your eBay account. With the movement into Managed payments there must always be an account on file. With this change there is no longer a way to close just the selling account of a member without closing the whole account.
  
  The concerns and points you brought forth in your complaint have not gone unheard and we appreciate that you have shared your experience with us. We have begun partnering with the appropriate parties to review your feedback and experience to enhance our internal knowledge base to hopefully prevent similar instances in the future.
  
  We know this wasn't the resolution you were seeking but trust to have clarified our position in the matter.
  
  Sincerely,
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/07/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  i have spoken to numerous ebay agents and all have given me the same response... if you do not sell for 30 consecutive days, the seller account will automatically close. why is it that conflicting information is the only consistency within ebay employees interpreting policy. i want my account open but i will no longer sell anything on ebay. the messages are frequent and harassing. absolutely nothing can be done about this???? FREQUENT AND HARASSING
  
  
  Business Response /* (4000, 9, 2022/08/02) */
  Hello ****,
  
  Thank you for additional information.
  
  We appreciate that you brought this to our attention for review. As a company that strives to provide exceptional service, firsthand accounts help us to identify areas of opportunity within the business. Rest assured; all of your contacts have been reviewed to ensure we're delivering the best possible experience.
  
  We can confirm that information provided is not correct. For an account to lose its selling privileges it would need to be dormant for 24 months. Currently at this time with the move Managed payments there is no longer a way for just the selling account to be closed.
  
  The concerns and points you brought forth in your complaint have not gone unheard and we appreciate that you have shared your experience with us. We have begun partnering with the appropriate parties to review your feedback to enhance our process to hopefully prevent similar instances in the future.
  
  Thank you again for allowing us to address your concerns and trust to have clarified our position in this matter.
  
  Sincerely,
  eBay
  
  
  
  Consumer Response /* (2000, 11, 2022/08/08) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  thank you very much for your response. ebay is a very large entity to control. the previous answers made no sense but this answer i can understand and appreciate. it would be great if i stopped receiving these messages,but it is what it is. thank you for your detailed response. i look forward to the next 18 months when the messages will stop. thank you again for your respectful response.

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** See Attachments***

  Business Response

  Date: 07/18/2022

  Hello ******,
  
  Thank you for the opportunity to address your BBB complaint today. We appreciate you taking the time to let us know about the concerns you had with your buyer's returns.
  
  When a return is requested, the reasoning provided by the buyer determines if the return is covered by our eBay Money Back Guarantee. If a remorse reason is provided, the seller's return policy takes precedence. When the reasoning provided pertains to the item having undisclosed defects, the buyer is eligible to return the item for a full refund. This is because we cannot make assumptions about the item's condition when it was shipped or when it was delivered. When the item is returned, you will have options to report the buyer if you feel they have misused the return policy.
  
  We understand you feel our decision to refund the buyers should not have occurred based on the provided evidence. Without ever having a physical relationship with the item, we only consider objective information when asked to review a claim. As such, we have appropriately resolved these claims with a refund issued to the buyer. Additionally, we see that the Final Value fees have always been credited back to you on 06/30/2022.
  
  You can learn more about the eBay Money Back Guarantee here: *******************************************************************************
  
  That being said, we do understand the principle of the situation and your sentiment about our decision. Please know we do not cease our involvement when a return-claim is closed and will address the feedback you have presented. We absolutely review these return requests and all the information present (including the provided photographs) from a fraud prevention standpoint. If we find that a member is abusing our eBay Buyer Protections or if we receive complaints from reputable sellers like yourself, we will limit, restrict, or suspend the account. While these actions are not disclosed, I can guarantee you that we will act on accounts that frequently abuse our protections.
  
  You can learn more about our Abusive Buyer Policy here:
  **********************************************************************************************************
  
  
  We have increased protections on our platforms for sellers who are able to meet Top Rated Performance Levels or who offer free returns with their transactions. Specific to concerns with an item being returned used or damaged, these eligible sellers qualify for options to reduce the total buyer refund up to 50%. These options must be enforced by the seller prior to asking eBay to step in on an open case. While your account doesn't qualify for these protections, it may be beneficial to focus on either meeting Top Rated Status or looking to offer free returns in your listings. You can find additional information regarding our Seller Protections via the Help Page below:
  
  *****************************************
  
  We know this not the resolution you were seeking but hope this clarifies our position in the matter. We want to thank you again for reaching out and allowing us to address your concerns.
  
  Sincerely,
  eBay
  
  

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vacuum on ebay 2/28 from *********, paid $81.12. Received vacuum 3/8. Received a letter one of three from 3rd party on-line seller (************) demanding $195.78 for same vacuum. ********* (ebay seller) ordered vacuum in my name, using stolen credit card. 7-2 received third demand for payment letter with threat to report to credit bureaus. 7/7-Paid $195.78(under duress) to ******* ****, under aforementioned threat. Ebay will not take any responsibility for this Fraud, even though they provided seller ********* with my name and address. I contacted ************ three times and informed them that I never purchased anything on their website. I am requesting $195.78 refund from ebay. Al ebay does is hang up when called. The ebay order number is***********************************************************************************************************************************
  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Hello ****,
  
  Thank you for the opportunity to address your complaint through the BBB. We're sorry to hear an eBay seller chose to use your name and address to impersonate you when buying from another website. We can understand how distressing this would be and why you might feel pressured to pay for the order he made because of that third party's notifications and possible credit implications.
  
  The seller account ********* has been reported for engaging in behavior that is unethical, illegal, and that is not condoned by eBay. Rest assured; our selling risk department will take appropriate disciplinary actions with what they find in accordance with our site policies. As to seeking reparations/reimbursement from the person that committed fraud with your contact details, this is something outside the scope of eBay coverage and should be reported to and investigated by your financial institution and the police. While we regret the perpetrator of identity theft may have utilized information meant only for the purpose of shipping your vacuum, the police and your financial institution can help you seek restitution for the fraud and your decision to acquiesce with the third party's demands. Please visit our security center law enforcement page ************************* for important things to keep in mind and further advice in regard to contacting the authorities.
  
  We strongly believe in working closely with the police and other government agencies to keep our community safe. We train hundreds of police and trading standards officers every year in how to assist victims of crime and we provide our support and services to them free of charge. If the police feel that an investigation is warranted, they may come to us for evidence to support the investigation. We are committed to keeping eBay a safe place to shop and will always assist in a criminal investigation and, in accordance with our privacy policies, will appropriately provide evidence to law enforcement and give evidence in court where necessary.
  
  When an eligible eBay Money Back Guarantee transactions is made through our eBay checkout, we have different protection measures and coverage available. In this case, the monetary transactions in question took place outside of eBay and is something we can no longer mediate. If you would like to read about the extent of our eBay protection and its terms and condition, please visit our eBay Money Back Guarantee help page ************************************************************************
  
  Once again, we appreciate you reaching out to so we could investigate your experience and make sure our seller risk department is aware of the fraudulent behavior. We hope the police and your financial institution are helpful and successful in recovering your funds.
  
  Respectfully,
  eBay

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jun 23, 2022, at 7:00 PM, I may a purchase on Ebay for 26.99. On July 3, 2022, I was provided Tracking #************ that had no link to my address. Then on July9,2022 The seller updated shipping information for my item with a different tracking #********************** that had no link to my address. Now on July 13,2022 the seller updated shipping information for my item with a different tracking #********************** that had no link to my address. I open a case with Ebay explaining the situation with no help from Ebay. I then contacted the postal service with the last two tracking numbers which none of them was delivered to my address. The USPS GPS system shows a different address on the package where it was actually delivered and that's not my address. I was then informed by the USPS that this is a scam they have noticed lately. There is no way one package can be delivered on two separate days
  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Hello ******,
  
  Thank you for the opportunity to address your BBB complaint today. We appreciate you taking the time to let us know you haven't received your item.
  
  We want to assure you it's as uncommon occurrence to not receive your item. In reviewing your account, we can see that you have opened an Item not received request for your transaction. In these instances when a seller can provide tracking for the item, we will close out the case in their favor as we have confirmed delivery. However, if you do not agree with the decision that is made you do have 30 days from that date to open an appeal.
  
  In reviewing your account, we can see that we have granted your appeal and issued a refund for the amount of $28.88 on 07/13/2021. In the future, when a decision is made on your case that you don't agree with, please contact Customer Support so we can assist you in a timely manner.
  
  Thank you again for allowing us to address your concerns.
  
  Sincerely,
  eBay

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking your help in getting eBay to honor their eBay Money Back Guarantee, which advertises "Get the item you ordered or get your money back, it's that simple". I unfortunately am learning the hard way that this definitely isn't the case. I purchased a tablet on eBay on June 27th. When the tablet arrived on June 30th I realized the camera didn't work. I opened a return request hoping to get my money back. 30 minutes later I closed the return request not knowing I wouldn't be able to reopen it if need be. I thought I was able to fix the camera because facial recognition was working but I still recieved the same error that it was not operative after restarting. I was excited about the tablet because it was in good condition but I was disappointed it was still not working at an appropriate standard. I reached out to eBay for a resolution and they told me they were unable to help so I should reach out the seller for a return. I did reach out to the seller and they provided me a return label which I then used to package and ship back. I did not recieve any response from the seller or from ebay. I opened a claim with PayPal which was denied and have been on the phone and talking to chat agents trying to get my money back for a tablet that is no longer in my possession.
  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Hello *******,
  
  Thank you for the opportunity to address your BBB complaint. We understand you recently returned order ************** and you are seeking your refund from the seller. eBay's Money Back Guarantee is designed to protect you in situations like these but there are some exceptions. We wanted to take some time to explain what happened. Thank you for your patience awaiting our reply.
  
  We are happy to confirm that it appears you have since received your refund. If this is not the case, you will want to get in contact with your financial institution (PayPal) to check on the status. Please keep in mind that we cannot provide dispute details meant only for the seller but rest assured our records show appropriate charges have been made.
  
  Through eBay's Money Back Guarantee, it is true that you are unable to re-open a claim once it has been closed. In order to be a neutral party to both the buyer and seller, we avoid re-opening claims which may result in changes one parties' obligation to pay for an item which they had already been promised would not be required. In circumstances like yours, where the claim is closed in error, we recommend working with the seller to find a solution.
  
  When a dispute is opened, eBay's Money Back Guaranteed is voided and all future decisions are determined by your financial authority, including any obligation for a refund or return of an item. We will respect the decision of your financial institution. Please consider this for any future concerns you may have and keep in mind we do not control the outcome decided by an outside entity.
  
  We trust this addresses your complaint and we are glad to see the seller remained communicative to help you resolve the dispute as quickly as possible. Should any further clarification be necessary, please do not hesitate to review our support articles from the 'help and contact' section of our site. eBay Customer Support is also available to you as a resource.
  
  Sincerely,
  ******
  
  eBay

• Initial Complaint

  Date:07/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello fellow eBay worker, I hope you are doing well, and please consider the following case with deep understanding, and realize the actions when this case occurred were made by a foolish adolescent. It has been years since I have reached out to eBay, mostly because I stopped selling online, and my eBay account was suspended. My eBay seller account was suspended years ago for various concerns eBay had regarding my activity on its selling platform. I believe that there were some requests opened by buyers, and some late shipments that occurred and ultimately led to the permanent suspension of my eBay seller account. At that time, I was only in high school and eBay was a side hustle that I utilized to make extra money and sell various items. At that time, I had many school activities and friendships to maintain, and keeping my eBay seller account in good health was not my number one priority, which is likely the same for any other normal kid who uses the platform. I foolishly delayed the shipment of orders, I did not respond to buy requests in a timely manner, and I neglected my eBay seller account, something that I deeply regret to this very day. I write this message asking for a second look at my account, for a competent eBay employee to fully analyze my old seller account and weigh the risks of fully reinstating my seller account. I speculate that you will realize that any mark against my account was a completely fixable mistake, and the mistakes I made as a high schooler are now lessons to me. Today, I have become the type of person who will never repeat the same mistake twice. I strive to become better everyday. Any rules I violated back then, will never again be violated by the person I am today. I am a responsible adult now who works a job, but I want to get back online and have the freedoms to sell various items on eBay once again. I enjoyed the flexibility the platform gave me. I am willing to do whatever it takes to get my eBay account reinstated. Thanks, ***
  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Hello ****
  
  Thank you for reaching out to eBay about your**** Complaint. We appreciate you taking the time to try and resolve your account restriction and your passion about selling on eBay.
  
  We certainly recognize that mistakes happen and that all sellers are humans who have many other factors outside of eBay that significantly impact their ability to operate their eBay business. It's also perfectly understandable that you had other priorities during the time you were selling on eBay (afterall, most people say that high school is some of the best years of your life and we hope that was the case for you as well).
  
  We are in a unique position given we support both buyers and sellers on eBay. Based on this, we must assess situations such as a seller's performance in two different ways - the first of which is how we can assist the seller to set them up for success and the other being how we can mitigate bad buying experiences as it drives buyers or potential buyers away from our site (which subsequently impacts other sellers).
  
  For these reasons and because we will notify sellers long before a suspension occurs to steer them back on track to successfully operating their eBay business, we do not appeal permanent suspensions when seller performance is deemed too great of a risk to allow on our site, regardless of how long it's been since the suspension occurred.
  
  We absolutely recognize this is not the answer you were hoping for and greatly appreciate your understanding. Thank you for your vulnerability and we wish you success with any potential future endeavors.
  Respectfully,
  ****************
  eBay
  
  
  Consumer Response /* (3000, 8, 2022/07/27) */
  Hello,
  
  This response is completely unsatisfactory *******. I refuse to accept anything less than an in depth review of my account, and any remaining suspension is like a ball of spit to my face, and a detriment to my sacred reputation.
  
  Please send me the address of an eBay office that I can meet with an advisor and speak about my situation. I refuse all of these automated responses and am completely tired of them. Please send me a phone number or an address so that I can make the effort to speak with someone personally and get my account reinstated. Thank you!!
  
  ****
  
  Business Response /* (4000, 10, 2022/08/03) */
  Hello*******
  
  Thank you for your response and candor.
  
  I understand this is a disappointing situation and assure you a thorough review occurred. We factor in the entire history of an account and any details relevant to a seller's performance on eBay. That said, we have made the difficult but necessary decision to suspend your account indefinitely based on our previous concerns prior to this suspension.
  
  We do not have a physical address available for Customer Support, but they can be reached at any time through the "Help" section at the bottom of most eBay pages (specifically under the heading "request a call"). We have found callbacks to be a preferred method of contact because there is no waiting on hold, and we can make sure you are directed to the correct department. We appreciate your time and cooperation as we continue to work on improving our customer resources and availability.
  
  Thank you again for your candor and continued understanding.
  Respectfully,
  ****************
  eBay

• Initial Complaint

  Date:07/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought on July 3rd, 2022 and paid for an item on ebay being sold as "in-stock". After if failed to ship after 10 days, I sent two messages to inquire within ebay's internal message system to seller asking for a status and why it it hasn't shipped yet. The seller ********************** ignored the messages then took it upon themselves to cancel the order after they had collected $278 already (paid on July 3rd) and sat on. The seller ignored the messages on July 12, then falsely stated I had requested the cancellation which closes the door to any action on my part for feedback as they issued the refund at that time. I never asked for a refund so they lied. That allowed the next exploit to happen because it shuts down this bad business practice and ties my hands. This practice allows the seller to appear as though all is well but really, I'm out of the product I paid for, was ignored, and now can't leave feedback; Ebay provides the process that sellers can exploit. When I tried to file a complaint, Ebay itself initiated what seemed like intentional customer ignoring by putting me into a closed loop phone chat that hung up on me when I requested to speak with someone which was the whole reason/process I followed in the first place to get that call. Oddly, after it robotically hung up on me while giving me no options to resolve with a human, the second time I went into mobile app resolution (original path), the option for a call was gone and I got an email stating they couldn't get ahold of me even though I had been on the phone. This is equally troubling. I was able to get on the phone by choosing an unrelated subject to my original issue which resulted in finally being able to get a human on the phone resulting in an internal complaint for the original issue (1-************). I filed my own complaint against the seller and my bbb inquiry is to bring to light that it's both seller and ebay policies that are allowing customers to be exploited. Unethical.
  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Hello ****,
  
  Thank you for the opportunity to address your BBB complaint and for taking the time to provide detailed context. We've investigated your concerns and would like to provide clarification.
  We regret to see this has been a lengthy and frustrating experience. Our records indicate you opened your eBay account almost exactly 10 years ago and we sincerely hope this has been a one-off situation in an otherwise pleasant journey. It is never our intention to tarnish a member's perception of eBay (especially tenured members like yourself). We are disappointed to see that our objective and your experience did not align and would like to elaborate on how these situations are handled from our perspective.
  While the reasoning for sellers cancelling an order is more often than not subjective, it is strictly against our policies and guidelines to falsely indicate that a cancellation was requested by a buyer when that is not what happened. This is especially true and concerning when buyers message the seller proactive to the cancellation and do not receive a response such as this situation. This is primarily because it is unethical and creates a negative experience but also because it circumvents our feedback process; We do not allow buyers or sellers to leave feedback if an order is requested to be cancelled.
  
  That being said, be assured this situation has been pursued and the appropriate action has been taken regarding the seller's account. While we do not disclose actions taken to protect the privacy of the eBay community, know that we do not tolerate such behaviors and will absolutely limit, restrict, or indefinitely suspend sellers who exhibit behavior like this. If you have concerns with other sellers even if you haven't made a purchase, please report them through the following link so our Trust and Safety teams can take any necessary action: *********************************************************************************************
  
  Regarding your attempts to reach our Support Teams - We are alarmed to hear you did not receive a callback as requested and have notified our Customer Support management. Our records confirm a call was attempted on July 13th and we encourage you to give our Support Teams another chance in the future if you need assistance. From your message, it doesn't appear that there's a discrepancy with your phone number. However, we recommend following the steps in your most recent "My eBay" message to ensure your number is up to date just in case. Please also note that our phone support is only available from 9:00 am - 9:00 pm in your time zone.
  
  Lastly, we have also issued a voucher for $50 as a gesture of goodwill for being a member of eBay for a substantial amount of time and for the time spent pursuing this issue with the seller and our Support Teams. This may be used on any eBay purchase and will expire in 30 days from today on August 26th, 2022. The redemption code is at the top of your "My eBay Overview" page and may be redeemed after selecting "Proceed to check out."
  
  Thank you tremendously for your understanding and for taking the time to voice your concerns. We appreciate your time and hope you have a great rest of your day.
  Respectfully,
  ****************
  eBay