We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pictures

Snapfish

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pictures.

Reviews

This profile includes reviews for Snapfish's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Snapfish has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Snapfish

      San Jose, CA 95113-2268

    • Snapfish

      100 Montgomery Street, Suite 1430 San Francisco, CA 94104

    Customer Review Ratings

    1.07

    Average of 14 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Bishoy H

      Date: 12/21/2023

      Terrible service, prints were highly distorted and low *************** were very slow in responding and did not resolve the problem at all.

    • Margaret B

      Date: 12/20/2023

      I ordered a photo pillow for my mother-in-law at the beginning of November. When I received it, they had sent the wrong pillow. So, I was told but the customer service rep through chat that they would make a new pillow at no charge and have it to me by 12/18. I had been keeping track of it and on the morning of 12/15, it was in ***** The tracking said it was pending acceptance. So, I called the post office yesterday and the postman said that it was supposed to have come on a parcel on Friday, but my package was not there. They suggested I contact Snapfish for further help. So, I spent at least 2 hours waiting on hold to chat with an agent. When I finally got through, they told me that they could make another pillow and have it here by 12/26. I needed the pillow for Christmas not after. They offered me credit but yet again I bought this for Christmas, so the credit is not going to help me. So now I am stuck 5 days out till Christmas to find my mother-in-law another present.

    • Lesa O.

      Date: 12/06/2023

      Terrible. No customer service. Absolutely non existent. Experience was horrible. 12 Christmas cards with errors. No customer service phone number. Live chat disconnects you after staying in for a lengthy period of time. Cards were cut wrong. Colors are poor. Quality is severely lacking. Want my money back. No one to speak to.

    • Vince C

      Date: 12/05/2023

      Ordered 40 packs of Christmas cards with 20 cards per pack for my business (800 cards total) received 40 cards the first time, then they said they see the problem and will get the rest of my order right out. Then I received another 40 cards (now 80 cards), the only way to communicate is through chat, and was told just because I ordered 800 and paid for 800, doesn't mean I will get that many, and that they have a 500 card ****

    Snapfish is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.