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Business Profile

Tech Support

Arlo Technologies, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

This profile includes complaints for Arlo Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Arlo Technologies, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 16, 2025 Arlo Technologies made an automatic withdrawal from our bank account in the amount of $179.98 . We cancelled our account with ****************** on January 16, 2023 by phone call to **************. While we attempted to make contact with Arlo Technologies to resolve the charges by phone, email or website we were without success. We then downloaded the **** app to our phone and had to go through the recovery process to hopefully delete our account once and for all. We then tried to resolve the dispute by certified mail and our letter and documentation was returned. We took issue with the contents of the letter we received: We have not used the **** Security cameras in over two years, yet the letter stated "The plan remains in active to this date..." Also, we were never notified by Arlo Technologies of our plan being migrated to **** Secure Single Camera Annual Plan on 9-5-2023 and we were never notified of any increase that took effect on 3/23/2024. My husband and I believe Arlo Technologies is not conducting a truthful business practice while making if difficult to communicate with their customers. I hope my documentation files uploaded

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a set of **** cameras had them up for about 30days and now there not working all 3 cameras screws are black vaunt see anythings been calling **** on phone via chat and still nothing all jam asking for is for a warranty exchange but Alelow keeps giving the run around and its bs now I want a watery replacements

    • Initial Complaint

      Date:03/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** technology has been taking my money and not providing the service for the last 6 months. I want my money back

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had 3 **** security subscriptions. Approx 4 months ago I called **** to cancel 1 of 3 subscriptions. They canceled it and then inflated my rate to $431.76 a year. On 3/6/25, I went to **** web page to cancel a second subscription online and the web page did not function. I called ****, they gave me the run-around, kept me on hold for an hour, made me email screen shots, and said their tech system could not cancel a single subscription #2. Then, they told me I would have to cancel all accounts. Lie. Just 4 months ago they assisted me with canceling one subscription. I want a refund of $280.76, and want the remaining subscription of ******* to remain at the price the operator indicated, $151.00 annually for the Plus Unlimited package.

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called **** camera Customer **************************** department and Technician Support. Trying to cancel my Subscription. They wont cancel it and now they have blocked my app on my phone, so I cant do anything with the **** App. Please help me get this Subscription Canceled please. 2/18/2025

    • Initial Complaint

      Date:02/13/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have security cameras through **** and pay a monthly fee to access my cameras and videos. My bill due was noted to be $17.99 due by 2/9/25, which I have on auto pay. They charged my credit card $19.99 instead of $17.99. I attempted to chat with their customer ********************** to get it resolved but the chat stated I was next in line with a 1 minute wait for about an hour. No representative ever came into the chat, so I instead created a ticket within the **** App and requested a call with customer service to get this resolved. I held for a few minutes and was then connected to tech support, even though I selected Billing Issues as the reason for my issue. Tech support said they had to transfer me to Billing. I held for about 20 minutes and the call simply disconnected. No one ever came to the line once I was transferred to Billing. I attempted for the 3rd time to call back into customer service and was given a notification that the wait time was 72 minutes, after having gotten a message a little prior to that the wait time was 2 minutes. I had already been waiting over an hour between the online chat attempt and the first phone call that was ultimately disconnected by ****. I realize this is only $2, but its the principle. You cant display a bill for one amount but proceed to charge another amount to my credit card. Im only requesting a refund of the $2, not my entire bill.

    • Initial Complaint

      Date:01/31/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my subscription but **** is claiming they never received the cancellation request. Unfortunately, I never received a cancellation confirmation either. When I cancelled it again they even say now they youll get an email to confirm but that didnt come either! I had to contact customer ********************** just to confirm I cancelled again and they refused to even compromise and prorate the amount. Instead they want to keep my payment for the whole year. My credit card transaction hasnt even left pending yet! It seems like a common problem with this company and the BBB should be aware. They appear to scam multiple customers and gaslight them saying they never received a cancellation request.Multiple customers complain on forums about this issue with ****:************************************************************************************************* ********************************************************************************************************************************

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled the subscription plan back at the end of September 2024. I was charged again on October 24, 2024 and November 24, 2024. I have attempted to reach customer ********************** via phone on multiple occasions to multiple numbers and never can get through to speak to anyone as it is for outbound calls only. I have sent emails as well to **** as I cannot even use the online chat option due to cancelling my subscription. Per Arlos online chat option, if you do not have an active subscription you cannot use the chat option for support. Now fast forward to this past week and I still am not getting any answers from **** about why or how I am being billed for a continuing subscription when I do not have one. I have been attempting ti resolve this for over a month now, with absolute no answer from the company.

    • Initial Complaint

      Date:12/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arlo support is absolutely horrible, to speak to someone you must first figure out how to find the support link that is buried in their app and than once you find it the support team is literally useless. They basically repeat what is listed online and cannot answer any additional questions or provide follow up to anything specific to your issue. Rather they state they have opened a follow up ticket which basically gets closed almost immediately with no actual follow up or resolution. I have even tried reopening, refilling an issue only to run into the same useless help / response. I literally think this is their strategy as no normal person has the time or ability to spend the time or follow up to stick it out to get any help. Even when I have asked to be escalated I get similar response from similarly under trained or unhelpful **** that literally reiterate the same basic troubleshooting that is on their site that is not only basic but not specific to the actual issue or resolution to your problem. Sombasically you are left to fend for yourself or live with the issue.

    • Initial Complaint

      Date:12/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was charged on my credit card through ***** and I did not order anything. Someone has used my card information to order this. I need it result I cannot get a hold of **** to resolve it.

    Arlo Technologies, Inc. is NOT a BBB Accredited Business.

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