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Business Profile

Tech Support

Arlo Technologies, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Arlo Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Arlo Technologies, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Own 4 **** cameras. Cannot get any support. No phone number to call. When go through the app to start a chat or request a call, no one ever gets back to me. Have tried a dozen times. There should be a way to reach them, after all, I spent money on their products and pay a monthly subscription to them!

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 cameras and I have been using them for year's I have been able to see recording when away from home with no subscription. I recently purchased 2 new cameras when I added the two new cameras apparently they gave me a 30 day subscription when it run out I was unable to see recordings on any camera I called **** customer ********************** at ************** I was told without a subscription I would no longer be able to see any recording on any camera anymore not even the two I had for year's then when I got off the phone with them they locked me out of my app where I can't even see my cameras anymore.

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 7 I ordered a camera bundle on the **** site for $199 ($217.74 with tax). i attempted to use a "virtual card" of my capitol one venture ***** The website stated my payment method was declined, so I immediately reordered the item using my actual credit card number. A couple hours later I was reviewing charges to my account for unrelated reasons and noticed, not one, but 3 charges from ****! Two of the charges were for $217.74 and an additional one for $172.70. I contacted **** right away and attempted to resolve the discrepancies. The charges are not complete yet, as they are still pending, as of a few minutes ago. **************** claims they cannot cancel duplicate order. they also claim that the extra $217,74 is "an authorization hold" that "is a service ...reducing balance of available funds until merchant clears transaction", and that the $172.71 charge was similar, but in lesser amount because part of the bundle is on back order!I asked them repeatedly to cancel 2nd erroneous order but they claim they cannot, even though they can't fill it since it is on back order and i should just return it when i receive it (whenever that might be) to get a refund. I am recovering from a fractured kneecap. going to post office to make return will be difficult and certainly unnecessary. i want them to just cancel the order they cant fulfil and cancel the erroneous charges.

    • Initial Complaint

      Date:05/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** is a security system. I pay every month for my subscription. I cannot log in anymore and there is no customer service available. So all my security cameras cant be managed when I need them the most- in an emergency. If they cannot provide 24/7 customer service, they should not be selling something as important as security systems.

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an **** home security system 8 years ago. The sales *** said I would NEVER have to buy a subscription to view my cameras. He was right up until now. Now, I cannot view any of my surveillance cameras, and when contacting **** they told me I had to pay for a subscription for them even help me. Upon checking their social media page, they have been getting tons of complaints of the same nature. Someone needs to make them share with everyone how to get their cameras working again without a sub subscription.

      Customer Answer

      Date: 05/08/2025

      Im still waiting on **** to contact me. My number is ************** and email is *******************

    • Initial Complaint

      Date:04/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my **** subscription over a year ago (April 2024). However, for the past year I have been charged a monthly subscription fee for a service/subscription that does not exist. I log onto my profile, there are no subscriptions listed. It says you are not enrolled in any subscriptions, which is correct. However, still charged every month. I have tried many times to reach out to **** to get them to stop charging me for something that I cancelled and no longer even have access to, and they increased the monthly fee from ***** to *****! Every time I try to reach out now I am getting told that I do not have access to live support from an agent because that is for customers with subscriptions only. Absolutely absurd. The chat function will not help me either. My bank has confirmed they have been actively charging me for the duration of the last year. After trying again to reach out to **** I was able to get an email response, and every single one of their email responses was from a "Do Not Reply" email address, and then included a fake customer email to contact them. It appears they are doing this purposefully to make it look like the customer is not responding to their attempts at communication. Again, every SINGLE email regarding fraudulent charges only includes the fake email address to respond to.

    • Initial Complaint

      Date:03/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Case #********. Received 2 defective cameras (of 3 - Pro5S 2K) and **** refuses to replace them both. They drug me through a long (45 minute) troubleshooting scenario and now state they will only replace one camera although they acknowledge both are defective. They refuse to call the customer and will only chat for **********************.

    • Initial Complaint

      Date:03/25/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 16, 2025 Arlo Technologies made an automatic withdrawal from our bank account in the amount of $179.98 . We cancelled our account with ****************** on January 16, 2023 by phone call to **************. While we attempted to make contact with Arlo Technologies to resolve the charges by phone, email or website we were without success. We then downloaded the **** app to our phone and had to go through the recovery process to hopefully delete our account once and for all. We then tried to resolve the dispute by certified mail and our letter and documentation was returned. We took issue with the contents of the letter we received: We have not used the **** Security cameras in over two years, yet the letter stated "The plan remains in active to this date..." Also, we were never notified by Arlo Technologies of our plan being migrated to **** Secure Single Camera Annual Plan on 9-5-2023 and we were never notified of any increase that took effect on 3/23/2024. My husband and I believe Arlo Technologies is not conducting a truthful business practice while making if difficult to communicate with their customers. I hope my documentation files uploaded

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a set of **** cameras had them up for about 30days and now there not working all 3 cameras screws are black vaunt see anythings been calling **** on phone via chat and still nothing all jam asking for is for a warranty exchange but Alelow keeps giving the run around and its bs now I want a watery replacements

    • Initial Complaint

      Date:03/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** technology has been taking my money and not providing the service for the last 6 months. I want my money back

    Arlo Technologies, Inc. is NOT a BBB Accredited Business.

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